Announcements | Outages, Service Charter updates etc articles

Labour Day in Western Australia, 4 March 2019

JulieKhoo — Mon, 25 Feb 2019 00:13:18 GMT

Hi Community,

During the Western Australia Labour Day public holiday, financial settlement and lodgement will not be available in this state.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Isolated PEXA signing outage - RESOLVED

Jarrod_McAleese — Mon, 18 Feb 2019 07:26:18 GMT

Hi Community,

PEXA is aware of an issue preventing certain users from signing on the platform. This is due to a small number of antivirus software providers marking the PEXA signing screen as ‘suspicious’ in error.

If you urgently need to sign and are currently unable to do so, please call the PEXA Support Centre on 1300 084 515 and a temporary workaround will be provided.

A resolution is expected be rolled out to amend the issue later today.

Kind regards,
Jarrod

Updates to Service Charter and SOE Requirements | Release 9.1 (4 February 2019)

Hannah_McDowell — Sun, 03 Feb 2019 22:25:11 GMT

PEXA Release 9.1 went live on Monday 4 February 2019 and the Service Charter and Standard Operating Environment Requirements have been updated accordingly. You can access clean and marked up versions of these documents via the links and attachments below.

Service Charter

Clean version

Marked up version: see attached

Standing Operating Environment Requirements

Clean version

Marked up version: see attached

PEXA Transaction Threshold

Meghan — Thu, 07 Feb 2019 23:13:17 GMT

Hi Community,

Good news – the $99 million threshold on PEXA transfers has now been removed. The new threshold for PEXA transfers is $9 billion. This means that any property equal to or less than this amount can now be settled through PEXA.

However, when entering Source Funds in a Trust Account, please keep in mind that:

Each line item in Source Funds is to be equal to or less than $99 million.
Members should create multiple line items to cover the total Source Funds rather than enter it all together in one-line item.
The same also applies for destination line items.

For example, if the total Source Funds exceeds $99 million, you will need to create multiple line items to cover the total amount.

For any questions regarding this change, please comment below.

PEXA's Source Account

Meghan — Thu, 24 Jan 2019 23:31:55 GMT

PEXA’s Source Account

The PEXA Source Account is available to eligible PEXA Subscribers who do not already operate a trust account with a bank that is integrated with PEXA. A list of banks who are payment-integrated with PEXA may be found here. It enables practitioners to provide funds to an electronic settlement where they are representing an incoming proprietor. It is important to note that the Source Account is not available for use when acting in any other role to provide funds to settlement.

3 days before settlement

PEXA’s Service Charter (section 2.4) requires cleared funds to be available in PEXA’s Source Account no fewer than three business days before settlement day.

If cleared funds are not available on time, parties may be impacted by a delay in settlement, potentially leading to stress for practitioners and their clients.

What to do

You may consider over-estimating the amount of funds required to be transferred to the Source Account and recommending to your client that they transfer the estimated amount, with additional funds to be disbursed back to the client via the Financial Settlement Schedule.

Note, the sum deposited into the account must match the Source Line Item created in PEXA. If not, funds will be unavailable for settlement. Further, funds can only be received electronically. Cheques and cash are not accepted.

PEXA understands that there may be times when a practitioner’s client doesn’t complete the transfer of funds within the required timeframe for reasons outside of the practitioner’s control. In the unavoidable circumstance that funds are transferred into the Source Account on the day of settlement, there is no guarantee that they will be available for settlement.

An easy-to-follow guide and answers to frequently asked questions can also be found on Community for more information.

Nominate a Community Superuser!

Meghan — Mon, 21 Jan 2019 04:26:38 GMT

Hi Community!

Each year we recognise the superstars of the e-Conveyancing Community by making them Superusers! This year, we want you, the Community, to nominate someone you believe should be rewarded for their contributions.

Our Superusers will once again get the chance to visit the PEXAPlex in Melbourne, participate in Open Day and hang out with the Community team. We had a lot of fun with our Superusers last year, check out this post to see what the 2018 group got up to.

If you would like to nominate anonymously, please message me. Otherwise, comment below who you believe is a deserved Superuser and mention how they made a difference in Community during 2018.

We’d like to thank everyone for their contributions to the Community last year – looking forward to interacting with you all again this year!

Regards,

The Community Team

Title Activity Checks and Information Re-supply - which ones to use, and when

JulieKhoo — Sun, 20 Jan 2019 23:47:37 GMT

When opening a PEXA Workspace, an important step is to verify that the information returned from the Land Registry is accurate. This information will be visible on the Land Title screen.

The good news is, that post opening the Workspace, an automated Title Activity Check (TAC) on the land title will be performed periodically, made possible by the digital integration between PEXA and the respective Land Registry. You will be notified should there be any activity identified on the title.

Sometimes, when activity is detected, the information displayed on the land title screen may require updating. A common example is when the TAC indicates that a survivorship or transmission has been lodged and there has been a change in proprietorship. Note that in this particular situation, the Land Title information requires updating in order for lodgement verification to be successful, and for settlement to proceed. Please note that an Information Re-supply is only required when the change in title particulars will prevent lodgement. So, before you request an Information Re-supply, check your TAC to help you decide if you need one.

Should you request an Information Re-supply, a fee of $5.50* will be debited from your fee paying account as per the Pricing Schedule.

*fees are waived until 28 February 2019

Australia Day public holiday, 28 Jan 2019

JulieKhoo — Thu, 17 Jan 2019 06:13:13 GMT

Hi Community,

During the Australia Day public holiday, that falls on 28 Jan 2019, financial settlement will not be available. Lodgement will still be available in Victoria and New South Wales.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Marketplace – your access to service providers for your conveyancing needs

JulieKhoo — Thu, 17 Jan 2019 05:48:19 GMT

Hi Community!

The new PEXA Marketplace is alive and well, offering members in NSW, the ability to purchase a title search through one of our partners – either Equifax or CITEC – with information mapping directly into your PEXA Workspace.

The Marketplace will shortly expand to include additional title search providers as PEXA partners with existing market participants to provide you choice, transparency and efficiency in completing a property transaction, ultimately allowing you to reduce your client’s disbursements.

The Marketplace is now live in NSW and will roll out in VIC, WA, SA and Queensland in 2019.

Susanne Mosely, Managing Director, Hunter Legal & Conveyancing talks about her experience in using Marketplace.

How long have you been using Marketplace?: I started using Marketplace when PEXA began the pilot programme last year.

What peaked your interest to participate in the pilot?: We love working with PEXA and are really interested in their growth. We have seen how going digital has benefited our business and clients, through increased efficiencies and better pricing. We are definitely 100% supporters of e-Conveyancing and want to use PEXA more.

Tell us about your experience in using Marketplace: Marketplace is so easy and convenient to use. We love the fact that there is transparency in price and that it is competitive as well. It was great to be a part of the pilot programme, to have the opportunity to shape a product that meets both our and our client’s needs. The PEXA team have been very open to the feedback we provided – and have always managed to find a solution. We have been very impressed at how quickly the team troubleshoots and makes changes for smooth, faultless usage.

Have you seen any benefits to using Marketplace in your organisation?: Definitely. Pricing is far cheaper than the alternatives we’ve been using. This really helps as it reduces our disbursements for our clients. Our clients are so much happier when we help them save.

Do you think it’s important to have price transparency in the market? Why?: Definitely. It’s important because our quotes can be more accurate and are able to reduce any surprise costs at the end.

What would you like to see in the future?: It would be great if we could do everything digitally, from stamping to settlements. We, at Hunter Legal & Conveyancing, would love to utilise PEXA for all aspects of a conveyancing matter.

Have a question? Refer to this article for frequently asked questions on Marketplace, or post your question below.

Get the most from Duties Online and the Digital Duties Form

Jason_Dipasqua — Tue, 15 Jan 2019 21:50:35 GMT

The SRO will be conducting two webinars next week demonstrating Duties Online and the Digital Duties Form.

Our two free webinars on Wednesday 23 January will give you a great overview of using Duties Online and completing a Digital Duties Form, whether you are new to e-conveyancing or would benefit from a refresher course.

The first webinar, from 10am-11am, is an overview of How to use Duties Online, focusing on common processes including:

Navigating the Duties Online system
Claiming and certifying PEXA transactions
Submitting complex transactions for SRO Duty Determination
Searching for and finalising transactions
Lodging refund applications
Resetting passwords

The second webinar, also on Wednesday 23 January, but from 5.30-6.30pm, explores the Digital Duties Form, including:

How to create a Digital Duties Form within Duties Online
Completing the form for the vendor's representative
Completing the form for the purchaser's representative
Online signing
Making changes to the form

During this webinar, your presenter will provide a live demonstration of completing the Digital Duties Form.

Participants can type questions to our presenters during each webinar.

Nominate a Community Superuser!

TJ — Fri, 11 Jan 2019 05:14:33 GMT

Hi Community!

If you would like to nominate anonymously, please message me. Otherwise, comment below who you believe is a deserved Superuser and mention how they made a difference in Community during 2018.

We’d like to thank everyone for their contributions to the Community last year – looking forward to interacting with you all again this year!

Regards,

The Community Team

Release 9.0.1: a new home page

Jarrod_McAleese — Wed, 05 Dec 2018 23:29:29 GMT

As part of PEXA’s latest platform enhancement (9.0.1) we are excited to bring you a new, simplified home page.

The new landing page is designed to cut down unnecessary 'noise', allowing you to see important information at a glance.

After you log in to PEXA, the first screen displayed will be the new home page. Here, you will see your six most recently-viewed Workspaces. Presented as clickable cards, they will be colour-coded based on their status.

This will allow you to easily prioritise Workspaces and help streamline your platform experience. Further, checking your Workspaces on the go will be simple, as the new layout will be mobile-friendly.

The previous home page layout can be accessed from the left navigation menu which is displayed in the original table format, though it will not act as the default landing page.

We hope you enjoy the new view and as always, we look forward to your feedback.

Christmas 2018 public holidays, Queensland

JulieKhoo — Tue, 04 Dec 2018 23:29:20 GMT

Hi Community,

From Christmas to New Year’s Day 2019 lodgement will not be available in Queensland.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Please note that during this period, PEXA’s Support Services will be available from 27-31 December.

On behalf of everyone at PEXA, we’d like to wish you a safe and enjoyable festive season.

Cheers,

Julie

RESOLVED: SA Land Registry outage

Aoife — Tue, 04 Dec 2018 23:38:27 GMT

Hi Community,

PEXA is aware of an issue impacting South Australian Workspaces.

As a result, lodgement verification and lodgement of documents will be unavailable for some SA Workspaces.

PEXA is working with South Australia’s Land Registry to resolve the issue.

If you have any questions, please let us know below.

Kind regards

Aoife

Christmas & Boxing Day 2018 + New Year’s Day 2019

Aoife — Mon, 03 Dec 2018 23:49:11 GMT

Hi Community,

During the upcoming Christmas, Boxing Day and New Year’s Day 2019 public holidays, financial settlement will not be available. However, Lodgement will still be available in Victoria and New South Wales.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays.

Please note that PEXA Support Services will not be available in observance of the public holidays. On behalf of everyone at PEXA, we’d like to wish you a safe and enjoyable festive season.

Cheers

Aoife

Simultaneous Settlement/Title Activity Check Reminder

TJ — Fri, 30 Nov 2018 05:16:54 GMT

A little reminder:
When workspaces are linked for Simultaneous Settlement, TAC (Title Activity Check) is being triggered prior to sourcing (5 mins after settlement occurs). This means if something is lodged on the title within any linked workspace, within an hour of settlement and even if a workspace is Ready Ready – it will roll over by 30 minutes until the positive TAC is proceeded with.

Transfers: Who Should Do What, When

nicholabaker — Thu, 24 Jan 2019 22:51:25 GMT

As more practitioners across Australia complete their settlements on PEXA, the industry is now focused on enhancing the quality of interactions between members transacting online.

This webinar will provide practitioners with tips on completing a smoother settlement on PEXA, covering the Transfer Guidelines and Bank Transfer Tips.

Scroll below to view the recording.

NSW Land Registry Services - Maintenance Sunday 4th November

lisadowie — Sat, 03 Nov 2018 09:28:30 GMT

Hello Community Members

Please be aware that NSW LRS have scheduled maintenance this weekend. They will be unavailable until Sun 4^th November 8:00 pm.

As a result, Workspace Creation, Land Title Reference Verification, Lodgement Verification and Lodgement will not be possible for NSW until the above time.

Please refer to the LRS Service Status page for up to date information: http://status.nswlrs.com.au/

Kind Regards

Lisa Dowie

Melbourne Cup Day and your online transactions

Aoife — Fri, 02 Nov 2018 03:20:33 GMT

Hi Community,

Good news, you can still lodge and settle on Melbourne Cup Day (6 November 2018).

Giddyup!

Aoife

Updates to Service Charter, Participation Agreement and SOE Requirements | 5 November

Jarrod_McAleese — Fri, 02 Nov 2018 02:49:31 GMT

With PEXA Release 9 going live on Monday 5 November 2018, the Service Charter, Participation Agreement and Standard Operating Environment Requirements will be updated. You can access clean and marked up versions of these documents via the links and attachments below.

Service Charter

Clean version

Marked up version: see attached

Participation Agreement

Clean version

Marked up version: see attached

Standing Operating Environment Requirements

Clean version

Marked up version: see attached