Announcements | Outages, Service Charter updates etc articles

PEXA is getting a little makeover.

agikocik — Mon, 22 Feb 2021 23:45:18 GMT

Over the coming months, you will notice a few little upgrades to the PEXA look and feel, including our logo. These changes across all your PEXA experiences (website, platform, social media, emails and more) were made to reflect our partnership with you and all that comes with it; collaboration, innovation and positive impact.

Our look and feel has been elevated to better reflect everything you expect from PEXA; from platform reliability to unwavering support from your PEXA representative and support teams.

We can’t wait to share these little changes with you. Reach out to your PEXA representative if you’d like to hear more.

PEXA Projects | Maintenance outage 13 January 2021

Aoife — Thu, 24 Dec 2020 01:55:44 GMT

Hi Community,

For our members who use PEXA Projects, please note that there will be a scheduled maintenance outage on 13 January 2021 from 9pm to 11:59pm AEDT.

Therefore, PEXA Projects will not be available during this time.

If you have any questions, let us know below or contact your Account Manager directly.

Kind regards

Aoife

Christmas Day, Boxing Day, New Year's Day and holiday period lodgement and settlement

Jarrod_McAleese — Wed, 09 Dec 2020 22:44:23 GMT

Hi Community,

On Christmas Day (Friday 25 December 2020), Boxing Day (Saturday 26 December 2020) and New Year’s Day (Friday 1 January 2021), financial settlement will not be available in all states. However, lodgement will remain available in Victoria and New South Wales.

A state-by-state breakdown of lodgement and settlement availability on Christmas Day and and New Year’s Day, as well as office availabilities for land registries, is provided below.

Additionally, we’d like to reminder members during this period to verbally confirm bank account details with their clients or use PEXA Key to safely exchange sensitive information.

New South Wales

Christmas Day, Boxing Day and New Year’s Day availability

Lodgement is available
Financial settlement is unavailable

Land Registry notice

NSW Land Registry Services (NSW LRS) Lodgement Office will be closed on Tuesday 29 December 2020, Wednesday 30 December and Thursday 31 December 2020.

The NSW LRS offices will also be closed on the public holidays of Friday 25 December 2020, Monday 28 December 2020 and Friday 1 January 2021.

Victoria

Christmas Day, Boxing Day and New Year’s Day availability

Lodgement is available
Financial settlement is unavailable

Land Registry notice

Registration and call centre services will be unavailable during the end of year holiday period, from 4.00pm on Thursday 24 December 2020 to 8.30am on Monday 4 January 2021.

Queensland

Christmas Day, Boxing Day and New Year’s Day availability

Lodgement is unavailable
Financial settlement is unavailable

Land Registry notice

The Department of Natural Resources, Mines and Energy (DNMRE) and subsequently, the Queensland Land Registry, has confirmed its holiday closure period as Friday 25 December 2020 to Sunday 3 January 2021, inclusive.

We’re pleased to share with members that settlement will remain available during this period.

It’s important to note however that while settlement will proceed, lodgement and registration will not be confirmed until the Land Registry’s return date of Monday 4 January 2021.

From this point, the Land Registry will begin to work through the backlog of matters accumulated during its shutdown.

South Australia

Christmas Day, Boxing Day and New Year’s Day availability

Lodgement is unavailable
Financial settlement is unavailable

Land Registry notice

TBC.

Western Australia

Christmas Day, Boxing Day and New Year’s Day availability

Lodgement is unavailable
Financial settlement is unavailable

Land Registry notice

Lodgement will remain available throughout the holiday period, excluding public holidays.

If you need assistance with your online lodgement or settlement over the Christmas period, PEXA’s Support centre is still available, except for public holidays – Christmas Day, Boxing Day and New Year’s Day 2020. You can contact our friendly support staff between 8:30am – 8:00pm AEDT at support@pexa.com.au or 1300 084 515.

A 10 year milestone for industry

lisadowie — Sun, 01 Nov 2020 20:00:00 GMT

A 10 year milestone for industry

This year, thanks to the collaboration, feedback and leadership of our entire industry, PEXA turns 10.

I’d like to take this opportunity to express my gratitude to each and every one of you, our members. Your contributions throughout this journey have made the property exchange experience what it is today and continue to shape what it will be in the future.

Together, industry has completed more than six million property transactions on PEXA, valued at $1+ trillion – assisting 20,000 families settle their homes online, weekly. Your feedback and collaboration have resulted in close to 4,000 enhancements to the PEXA Exchange platform since 2015 and the creation of additional value-add services for our industry such as PEXA Key, PEXA Plus, PEXA Projects and more.

To celebrate this momentous occasion, we looked back on some of our members’ highlights and notable moments – and what better place to start than at the beginning.

The first transaction

Pioneering digital settlements for our industry, Carolyn Booth, Smart Choice Conveyancing, and Paul Denny, Paul Denny Conveyancing, completed the first electronic transfer transaction on PEXA in 2014. We caught up with Paul and Carolyn to hear their account of this landmark transaction – kick-starting a digital transformation like no other.

A solution for everyone

Our members are incredibly special. Together, we’ve been able to drive change, innovate, and provide opportunities that weren’t possible 10 years ago. And on this journey, we’ve come across some truly remarkable stories. Meet Howard, now into his 80s, a trailblazing Victorian conveyancer, who adapted to the industry’s digitisation and today settles property online, from his own home.

Flexibility and transformation

Our members are at the heart of everything we do. We are always proud to hear how they’re using PEXA to drive positive change. From time to time, we hear stories that stop us in our tracks – stories that are truly remarkable. We wanted to share with you a personal story from Carol Taylor, a practitioner from the Gold Coast. We are so proud to have Carol as one of our members, and fortunate to be part of her extraordinary journey.

Settle from anywhere

Together, we built a world-first prop-tech solution, that has enabled people to ‘settle from anywhere’. That was truly taken to the next level when PEXA member, Mark Blair, decided he would take his laptop and digital certificate to Mount Everest. Hear from Mark as he shares his settlement experience from the skies.

Reliability during life’s unexpected moments

Buying and selling your property are some of life’s biggest moments. Together, we revolutionised the settlement process, providing clarity, security and peace of mind for industry. We asked Frances McCauley at Suncorp to share a unique story with us – how, through the power of technology, she was able to help a 37-week pregnant mother urgently settle her property, all in one day.

Accelerated transformation to digital settlements

And lastly, we wanted to finish on a story that has particular significance in 2020. In the face of a global pandemic, we were able to provide our members with the tools and support to keep their businesses open – to continue to settle property for Australians. We caught up with South Australia’s Ben McDonald from Fentons Conveyancing to hear their story.

We will be sharing these wonderful stories, along with some key industry milestones on our social media channels to showcase these moments that have inspired us over the past decade. We would love for you to share them with your audience and clients and reflect upon what our collaboration together has meant to you.

Once again, thank you.

Kind regards

Lisa

---

Lisa Dowie
Chief Customer Officer

https://www.facebook.com/Property.Exchange.Australia/
https://www.instagram.com/pexa.ltd/
https://www.linkedin.com/company/pexa/

PEXA Property and Mortgage Insights (PMI) report

Jarrod_McAleese — Thu, 22 Oct 2020 04:43:43 GMT

PEXA is uniquely placed to provide timely insights into property and mortgage trends, drawing on data from initial search to final settlement.

By combining timely data on property transactions in the jurisdictions PEXA operates with data and statistics from external sources, we’ve produced our first PEXA Property and Mortgage Insights (PMI) report, covering January to September 2020.

This report can be downloaded from our new hub for property settlement insights and content, PEXA Insights (www.pexa.com.au/insights).

Interested in more from PEXA Insights? Our Pre-Settlement Indicator is a weekly report, outlining trends in imminent sales and refinance settlements. Click here to subscribe to receive this in your inbox, every Monday.

Updates to PEXA policies and documentation | 19 October 2020

Jarrod_McAleese — Wed, 21 Oct 2020 00:40:27 GMT

Hi Community,

The following documentation has been updated by PEXA:

Participation Agreement
PEXA Subscriber Security policy
PEXA Service Charter
Standard Operating Environment requirements

Clean and marked up versions of these documents are available below.

Regards,

Jarrod

Lodgement and Settlement availability | Monday 5 October public holidays (all states)

Jarrod_McAleese — Mon, 05 Oct 2020 05:34:49 GMT

Hi Community,

Please note the following lodgement and settlement availability for all states on Monday 5 October, with public holidays in New South Wales (Labour Day), South Australia (Labour Day) and Queensland (Queen’s Birthday):

Western Australia

Financial Settlement is available until 1pm AWST
Lodgement is available

New South Wales

Financial Settlement is available until 4pm AEDT
Lodgement is available

Victoria

Financial Settlement is available until 4pm AEDT
Lodgement is available

South Australia

Financial Settlement and lodgement are unavailable

Queensland

Financial Settlement and lodgement are unavailable

Daylights savings in effect from 4 October 2020 | What this means for your settlements

Jarrod_McAleese — Wed, 07 Oct 2020 22:31:56 GMT

Hi Community,

Daylight savings time will resume in New South Wales, Victoria, South Australia and Tasmania from Sunday 4 October 2020.

The following changes will be effective from Tuesday 6 October 2020 until Friday 2 April 2021.

For members in NSW, two additional settlement slots will be made available: 6.00pm and 6.30pm AEDT. Settlements after 5.00pm AEDT will not roll and will need to be re-booked for these times.

In Western Australia, settlement rebooking cut-off time will be at 1.00pm AWST.

Please also be mindful of the 4.00pm cut-off time in Queensland, with the jurisdiction not observing daylight savings time.

If you have any questions, please reach out.

Cheers,

Jarrod

PEXA Subscriber Security Policy update

Jarrod_McAleese — Wed, 05 Aug 2020 01:57:29 GMT

Hi Community,

The PEXA Subscriber Security policy has been updated. Attached are clean and marked up versions.

Kind regards,

Jarrod

ARNECC Notice to Subscribers

Jarrod_McAleese — Tue, 04 Aug 2020 01:33:30 GMT

Hi members,

Please see attached below a notice from the Australian Registrars National Electronic Conveyancing Council (ARNECC). If you have any questions regarding this notice, please contact your local Land Registry in your State or Territory:

VIC

T: 03 9194 0601 E: trs.enquiries@delwp.vic.gov.au

NSW

T: 02 8776 3575 E: eConveyancingNSW@nswlrs.com.au

T: 08 9273 7373 E: paperlessconveyancing@landgate.wa.gov.au

T: 08 8423 5000 (country callers 1800 648 176) E: customersupport@landservices.com.au

QLD

T: 1300 255 750 E: Titlesinfo@dnrme.qld.gov.au

TAS

T: 03 6165 4187 E: Titles.Enquiries@dpipwe.tas.gov.au

Reduced settlement hours | NSW Bank Holiday, 3 August 2020

Jarrod_McAleese — Thu, 30 Jul 2020 00:55:53 GMT

Hi Community,

On Monday 3 August, the NSW Bank Holiday will see reduced settlement hours for NSW, VIC, SA and WA. Please note the following changes:

New South Wales

Financial Settlement is available until 4pm AEST
Lodgement is available as normal

Victoria

Financial Settlement is available until 4pm AEST
Lodgement is available as normal

Western Australia

Financial Settlement is available until 2pm AWST
Lodgement is available as normal

South Australia

Financial Settlement is available until 3.30pm ACST
Lodgement is available as normal

Queensland

Lodgement and settlement times remain unchanged

For more information, please visit https://www.pexa.com.au/hours-of-operation.

Kind regards,

Jarrod

PEXA Plus Marketplace | Search provider price changes

Aoife — Thu, 09 Jul 2020 07:55:54 GMT

Hi Community,

PEXA Plus Marketplace provides a platform for practitioners in New South Wales and Victoria to compare and purchase land titles and other property searches in one convenient location.

From 9 July 2020, in line with annual CPI increases, Equifax and CITEC have updated their pricing.

Please note that Equifax prices also reflect a change in their administration fees.

If you have any questions regarding this or your PEXA Plus Marketplace experience, please reach out to us.

Kind regards

Aoife

PEXA Integration: Introducing the Standalone Discharge Experience API

EmilyCanon_ — Mon, 29 Jun 2020 01:46:48 GMT

PEXA are excited to release a new API experience, the Standalone Discharge Experience API; giving Panel Law firms the ability to streamline the end-to-end standalone discharge process.

FY21 pricing | PEXA fees unchanged and Land Registry updates

Jarrod_McAleese — Tue, 30 Jun 2020 06:08:19 GMT

Hi Community,

As you’re aware, the annual CPI fee increase for PEXA’s online lodgement and financial settlement service typically comes into effect on 1 July.

However, as previously announced, in light of current circumstances, PEXA fees will not increase at the beginning of the financial year – instead, the current pricing schedule will remain effective until January 2021.

As is usual, any future price adjustment will be in line with the Model Operating Requirements which are set and governed by ARNECC and will be calculated based on the Consumer Price Index for March 2020 (ABS 6410.0).

Additionally, fees for each of the Land Registries have been updated, with any revisions taking effect from 1 July 2020.

Links to Land Registry announcements:

NSW
SA
QLD
VIC (no change)
WA

If you have any questions, please leave a comment below.

Kind regards,
Jarrod

RESOLVED: PEXA login error (bookmarks) | 1 June 2020

Jarrod_McAleese — Mon, 01 Jun 2020 21:34:20 GMT

Hi Community,

We are aware that users attempting to access the PEXA Exchange via a bookmarked link are encountering errors when logging in.

We are currently working on a resolution for this issue. To remedy this, please clear your cache (instructions for Chrome here).

Accessing the PEXA Exchange via Google, your browser's search bar or other means remains unaffected.

We'll provide a further update in due course.

Kind regards,

Jarrod

PEXA Plus Marketplace | Changes to council and property searches (NSW)

Jarrod_McAleese — Thu, 28 May 2020 02:38:43 GMT

PEXA Plus Marketplace provides a platform for practitioners in New South Wales and Victoria to compare and purchase land titles and other property searches from a range of different providers in one convenient location.

From 28 May 2020, in line with updates from authorities and councils, you may notice price changes to certain Equifax products. In addition, amendments have been made by PEXA, which will have a very minor impact on CITEC products.

If you have any questions regarding this or your PEXA Plus Marketplace experience, please reach out to us.

Kind regards,

Jarrod

WA Day, Western Australia | 1 June 2020

Jarrod_McAleese — Wed, 27 May 2020 23:12:56 GMT

Hi Community,

On the WA Day public holiday, 1 June 2020, financial settlement and lodgement will not be available for Western Australia.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Hi Community,

Kind regards,

Jarrod

NSW COVID-19 Temporary Lodgement Option of Paper Dealings through PEXA | Phase 2

Jarrod_McAleese — Mon, 25 May 2020 02:27:48 GMT

Hi Community,

As previously announced, the NSW Office of the Registrar General (ORG), NSW Land and Registry Services (NSW LRS) and PEXA have worked together to facilitate a temporary solution to lodge presently out of scope paper documents through the PEXA platform during COVID-19. Phase 1 of this roll-out has been live since 11 May, enabling PEXA Subscribers to lodge paper Real Property Act dealings with a Land Title Reference through the COVID-19 Residual Lodgement via the PEXA Platform.

Please note that Phase 2 is available in PEXA from today. As part of this, paper documents which don’t have a Real Property Act Land Title Reference or where the Land Title is not valid for electronic lodgement in the PEXA Platform, will be able to be lodged through the PEXA Platform using a prescribed Title Reference. For a full list of paper documents available, please see NSW LRS FAQs here.

Helpful links

Guidance on the COVID-19 Residual Lodgement process: https://community.pexa.com.au/t5/New-South-Wales/NSW-COVID-19-Temporary-Lodgement-Option-of-Paper-Dealings/gpm-p/19764

NSW LRS information pack: https://www.nswlrs.com.au/About/About/COVID-19-Key-Links

Help card: see attached.

Kind regards,
Jarrod

Service Charter update | Release 12.0.0

Jarrod_McAleese — Thu, 07 May 2020 03:39:45 GMT

Hi Community,

The Service Charter has been updated in line with the deployment of Release 12.0.0 on 4 May 2020. Clean and marked up versions of the Service Charter can be accessed via the attachments at the bottom of this post.

Kind regards

Jarrod

Temporary COVID-19 Residual Lodgement | NSW

Jarrod_McAleese — Wed, 06 May 2020 01:39:27 GMT

Hi Community,

The current COVID-19 (Coronavirus) outbreak presents a number of logistical challenges to industry, particularly to members regarding the in-person, physical lodgement of presently out-of-scope documents.

With this in mind, to support the state’s network at this time, the NSW Office of the Registrar General, NSW Land Registry Services and PEXA are working together to facilitate a temporary solution to lodging paper documents through the PEXA platform. This functionality will be released in two phases, commencing 11 May 2020.

From 11 May 2020, PEXA Subscribers will be able to lodge paper Real Property Act dealings with a Land Title Reference through the COVID-19 Residual Lodgement via the PEXA Platform.

From 25 May 2020, paper documents which don’t have a Real Property Act Land Title Reference or where the Land Title is not valid for electronic lodgement in the PEXA Platform, will be able to be lodged through the PEXA Platform using a prescribed Title Reference.

More information from PEXA is available here: https://community.pexa.com.au/t5/New-South-Wales/NSW-COVID-19-Temporary-Lodgement-Option-of-Paper-Dealings/gpm-p/19764.

Below are links to the ORG and LRS announcements:

NSW ORG: https://www.registrargeneral.nsw.gov.au/__data/assets/pdf_file/0009/823743/New_lodgment_option_during_COVID-19.pdf

NSW LRS: https://www.nswlrs.com.au/About/About/Announcements/83 and https://www.nswlrs.com.au/About/About/COVID-19-Key-Links

Kind regards,

Jarrod

PEXA Outage | 30 May 2020

Saysa — Mon, 25 May 2020 23:09:09 GMT

Hi Community,

UPDATE: 26 May 2020

There will be a PEXA outage from 9am – midnight on Saturday 30^thMay 2020 to conduct an infrastructure upgrade.

As a result, the PEXA system will not be available during this time.

If you have any questions, please don’t hesitate to ask below.

Thanks,

Saysa

Labour Day Queensland | 4 May 2020

Jarrod_McAleese — Wed, 29 Apr 2020 07:29:50 GMT

Hi Community,

On the Labour Day public holiday on 4 May 2020, financial settlement and lodgement will not be available in Queensland.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Kind regards,
Jarrod

ANZAC Day 2020 | 27 April public holiday (Western Australia)

Jarrod_McAleese — Tue, 21 Apr 2020 00:14:07 GMT

Hi Community,

With ANZAC Day falling on Saturday 25 April this year, the following Monday 27 April will be a public holiday in Western Australia. On this day, lodgement and financial settlement aren't available in WA.

Queen’s Birthday public holiday 8 June 2020 (NSW, VIC, SA)

Jarrod_McAleese — Fri, 05 Jun 2020 06:05:24 GMT

Hi Community,

On 8 June, the Queen’s Birthday Holiday in New South Wales, Victoria and South Australia, financial settlement is not available for all states. This is due to the Reserve Bank of Australia (RBA)'s closure. Lodgement is still available in Western Australia, New South Wales, Victoria and Queensland.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Easter holidays, 10-13 April

Aoife — Thu, 26 Mar 2020 22:16:40 GMT

Hi Community,

During the Easter public holidays, 10-13 April, financial settlement isn’t available. Lodgement will still be available in Victoria and New South Wales.

Kind regards

Aoife

Support and guidance for PEXA members settling remotely

Aoife — Thu, 09 Apr 2020 00:09:54 GMT

Tips, tricks and advice for PEXA members settling digitally during the current COVID-19 situation

Hi Community,

As the global Coronavirus (COVID-19) outbreak continues to evolve, I wanted to reassure you that PEXA stands firmly with you, the broader community and our citizens in delivering a safe, efficient and reliable property settlement experience.

This cannot be underestimated as we face unprecedented global social and economic dislocation.

In support of our community, effective this week all PEXA teams began working remotely and face-to-face member meetings were replaced with a virtual solution, ensuring we assist in flattening the curve. I’m pleased to report that this has been a positive transition with no impact to members and the wider community in the property settlement process. As PEXA is a web-based platform, members can be confident their property transactions will continue uninterrupted.

This is a new experience for many of us and we’re here to assist wherever we can, beginning with the following tips from industry, including our regulator, ARNECC:

Verification of Identity (VOI) & Client Authorisation Form (CAF)

ARNECC has released its statement for completing VOIs and CAFs during COVID-19, noting face-to-face verification is not mandatory with ARNECC stating “Subscribers might like to consider using video technology as part of the verification of identity process”. Click here to read ARNECC’s full statement.

Please also note that VOI appointments remain available via Australia Post, ZipID and ID Secure.

PEXA Key

While you’re working remotely and limiting face-to-face client meetings, bank and trust account details can be communicated safely via the free PEXA Key app, removing the need to use email, mitigating any risk of succumbing to email phishing attacks.

It provides your business with an extra layer of security when communicating critical bank and trust details while also allowing homebuyers and sellers to track their settlement via their phone. We are no doubt all hearing and reading about the increasing prevalence of cyber phishing attacks worldwide and we encourage you to use tools like PEXA Key to keep client property transactions safe.

Digital Certificates – are you using a different computer or laptop as a result of remote working?

If you’re using a new or different laptop to sign in PEXA, you will need to download and install the digital signing software. Members using Mac computers, please note that the signing software is not yet compatible with their latest operating system, Catalina. For other Mac operating systems, please follow the instructions in this link.

Please remember to keep your Digital Certificate stored safely when not in use.

Support Services – we’re here to help

While there is so much uncertainty at the moment, we’re committed to being that little bit of stability in your day. Here are some of the ways we can help:

Help Centre: Our online Help Centre is fully stocked with articles, help cards, webinars, videos, simulators and more that can help you transact online.
Support Centre: Our friendly support staff are available on national business days from 8.30am – 8.00pm AEST/DT. They can be contacted by phone on 1300 084 515 or email at support@pexa.com.au.
Face-to-[virtual]Face Support: Our face-to-face team can now assist you virtually. Using Skype, WebEx and Team Viewer, our PEXA Direct Specialists and PEXA Partners remain available for appointments to help your business. Contact us at practitioner@pexa.com.au if you have any queries or to book an appointment.

We look forward to working with you over the coming weeks, as together we continue delivering this important service to Australian businesses and citizens.

Please feel free to reach out if you have any questions and stay safe.

Original:https://www.pexa.com.au/news/support-and-guidance-for-pexa-members-settling-remotely

ARNECC statement regarding VOI and CAF as a result of COVID-19

Ames — Thu, 19 Mar 2020 07:58:47 GMT

ARNECC have released a statement on Verification of Identity and Client Authorisation Forms as a result of COVID-19

Industry responses to COVID-19

Aoife — Mon, 11 May 2020 02:27:36 GMT

Hi Community.

We will add to this page as updates are received from each state.

PEXA

Supporting our people and our network during COVID-19:
https://www.pexa.com.au/news/supporting-our-people-and-our-network-during-covid-19

NSW

Revenue NSW: https://community.pexa.com.au/t5/New-South-Wales/Revenue-NSW-Update-Mandate-of-eDuties-May-4/gpm-p/19656

Revenue NSW: https://community.pexa.com.au/t5/New-South-Wales/Revenue-NSW-Duties-amp-Business-Continuity-COVID-19-Update/gpm-p/19415
Office of Registrar General: https://www.registrargeneral.nsw.gov.au/regulator/coronavirus-update

Land Registry Services: See attachment below

Land Services SA: Verification of Identity Standard amendments due to the COVID-19 Emergency Response Act 2020

Update 20/03/2020 - ORG and Land Services: https://www.landservices.com.au/__data/assets/pdf_file/0024/5757/CIB-340-Settlements-Room-closures-due-to-Coronavirus-COVID-19.pdf

Email update 20/03/2020 - ORG and Land Services: See attachment below
Office of Registrar-General and Land Services SA: See attachment below

x2 Landgate: See attachments below

Landgate: https://www0.landgate.wa.gov.au/about-us/publications-and-awards/bulletins-and-manuals/customer-information-bulletins/cib_2020/bulletin-no.-330-19-march-2020

VIC

Victoria Land Registry Services: https://www.victorianlrs.com.au/news-updates/

Land Use Victoria: https://www.propertyandlandtitles.vic.gov.au/forms-guides-and-fees/overview

QLD

X2 Queensland's Titles Registry: See attachments below

Daylight Savings 2020 ends | What this means for NSW and WA

Aoife — Mon, 16 Mar 2020 23:03:34 GMT

Hi Community,

The end of daylight savings is approaching (5 April 2020), and the RBA has issued its changes to RITS (Reserve Bank Information & Transfer System) session times.

As a result, settlement slots in New South Wales will be return to 5:30pm AEST (reduced from 6:30pm).

For our members in WA, settlement rebooking cut-off time will return to 2pm AWST (from 1pm).

Breakdown of settlement hour changes and impacted states from 5 April 2020 to 6 October 2020:

State	Times
NSW	9:30am – 5:30pm AEST (settlement rebooking cut-off time is 4pm AEST)
WA	8:30am-3:30pm AWST (settlement rebooking cut-off time is 2pm AWST)

Cheers

Aoife

Supporting our people and our network during COVID-19

Aoife — Fri, 13 Mar 2020 01:14:41 GMT

Update from Glenn King, PEXA CEO

One of the many benefits of a digitised property settlement process is the flexibility it provides in how we work – not just for us here at PEXA, but importantly for our members too.

This week, as a precautionary measure, the PEXA team invoked its business continuity plan with all teams working remotely for a day to ensure that no matter what the circumstance, property transactions continue to settle safely and successfully, at the standard you’ve come to know and expect from us.

We’re pleased to report that our member support service levels remained exceptionally high, with the platform preserving its 100% availability and more that 90% of calls into the Support Centre answered within 60 seconds. In short, if people do need to work remotely for extended periods, you have our assurance that property transactions can continue to settle successfully via PEXA.

One of the greatest benefits PEXA provides is the flexibility for network participants to continue acting on behalf of their clients from anywhere with internet access, giving members the option to avoid settlement rooms and other high density areas. We’re also offering our people the opportunity to work remotely.

As the Department of Health continues evolving its advice regarding precautionary measures to take in relation to COVID-19, PEXA will continue working with its team and the broader network to keep Australia’s critical $7.1 trillion residential property market resilient, and property transactions settling safely.

We look forward to working with you over the coming weeks, as together we continue delivering this important service to Australian businesses and consumers.

Please feel free to reach out if you have any questions.

Many thanks,

Glenn King
CEO

PEXA Newsroom update: https://www.pexa.com.au/news/supporting-our-people-and-our-network-during-covid-19

PEXA Plus | Introducing Rural Property Support - VIC and NSW

nickkouts — Tue, 03 Mar 2020 22:19:32 GMT

We are pleased to introduce support for rural properties for your Property and Title certificate searches in PEXA Plus for New South Wales and Victoria. When creating your Matter, simply enter the street name only or property name and you will be presented with a list of potential address options. You can then complete your searches as normal.

March Public Holiday, South Australia, 9 March

Aoife — Mon, 02 Mar 2020 10:32:34 GMT

Hi Community,

During South Australia’s March Public Holiday - Adelaide cup - on 9 March, financial settlement and lodgement will not be available in this state.

Kind regards

Aoife

Labour Day, Victoria, 9 March

Aoife — Mon, 02 Mar 2020 02:56:57 GMT

Hi Community,

Good news! You can still lodge and settle during Vic Labour Day, 9 March.

Kind regards

Aoife

Subscriber Review Process notifications sent in error | 17 February 2020

Jarrod_McAleese — Mon, 17 Feb 2020 23:01:08 GMT

Hi Community,

Please note that some Subscribers have inadvertently received a notification on the afternoon of 17 February 2020 stating that they have been randomly selected to complete PEXA’s Subscriber Review Process (SRP). For those that are unaware, PEXA’s SRP is a regulatory requirement for PEXA to confirm its members are complying with ARNECC’s Model Participation Rules (MPR).

Subscribers are advised to disregard the notification received as it has been sent in error. Impacted Subscribers would have received an error message which either states “Security constraints prevent access to the requested page” or “User <email address> not found” upon clicking on “Start Questionnaire”.

This issue has now been resolved and we apologise for any confusion and inconvenience caused.

Please note that those in scope for the next round of questionnaires will also be sent an email with further background information, in addition to the notification seen today.

If you have any questions or concerns, please feel free to email: SubscriberReviewProcess@pexa.com.au.

Kind regards

Labour Day in Western Australia, 2 March

Aoife — Sun, 16 Feb 2020 23:46:40 GMT

Hi Community,

During the Western Australia Labour Day public holiday on 2 March, financial settlement and lodgement will not be available in WA only.

Cheers

Aoife

Landgate update | electronic mortgage form

Aoife — Fri, 28 Feb 2020 01:45:27 GMT

On Monday 10 February 2020, Landgate released updates to the electronic mortgage form. Landgate has advised us of the following in relation to this change:

“Landgate has updated the format of the electronic mortgage form approved by the Registrar of Titles.

The updated and approved form has some slight variations in formatting to the national mortgage form.

When using the form, parties should ensure any counterpart mortgage complies with the Transfer of Land Act 1893, Section 105 and Section 4(1CA) and the Transfer of Land Regulations 2004 (the Regulations).

Information on immaterial differences between counterparts is available in Part 2, Section 3A of the Regulations.

If you have any questions, please email: dealings@landgate.wa.gov.au”

Kind regards

Aoife

Update to Participation Agreement and Service Charter | 10 February 2020

Jarrod_McAleese — Wed, 05 Feb 2020 02:06:17 GMT

Hi Community,

With PEXA Release 11.1.0 going live on Monday 10 February 2020, the Participation Agreement (for Representative Subscribers) and Service Charter will be updated. Clean and marked up versions of these documents can be accessed via the attachments at the bottom of this post.

Kind regards

Jarrod

Australia Day public holiday, 27 Jan 2020

Aoife — Wed, 15 Jan 2020 05:02:44 GMT

Hi Community,

During Australia Day public holiday, 27 January 2020, financial settlement will not be available in all states.

Lodgement will still be available in Victoria and New South Wales.

Kind regards

Aoife

Tax Relief And Council Support For Communities Devastated By Bushfires

Lindiana — Tue, 14 Jan 2020 04:47:41 GMT

The Victorian Government has announced a range of of tax relief measures and Council support for those affected by the Victorian bushfires.

Changes to NSW Land Title Prices

nickkouts — Mon, 13 Jan 2020 23:09:06 GMT

We have been informed that Equifax and Citec will increase the price of their New South Wales land title searches from Tuesday, 14 January 2020. From this date, the new prices will be reflected when you open a matter in PEXA Plus.

You can log in to PEXA Plus Marketplace by clicking here. If you have any questions, please contact your PEXA representative.

Kind regards,

Nick Koutsioulis

Our response to the bushfires

Glenn — Tue, 07 Jan 2020 09:41:47 GMT

Our thoughts go out to our friends, families, colleagues and members who are impacted by the current, devastating bushfires.

We know that many of you have been directly impacted, and the task of rebuilding homes, businesses and lives is not a small one. While the scale of this crisis is difficult to comprehend, the emotional toll is even harder to quantify.

For those of our members affected by the devastation, PEXA would like to offer free access to confidential counselling through Assure Programs, when you're safe and able. Across the country, Assure provides qualified psychologists via phone and face-to-face support. It is our hope that this will go some way to helping our community work through its loss and grief.

Here's how you access the service:

Assure Programs – confidential counselling service

Call: 1800 808 374

Quote: “PEXA MEMBER”

For the broader community, PEXA is donating $100,000 to the Red Cross Bushfire Relief and Recovery Fund. These funds help provide emergency assistance in communities affected by the bushfires as well as providing training and equipment for the many, many brave volunteers battling the blazes.

Our offices around the country are also hosting fundraisers over the coming week with all proceeds going to the Wildlife Emergency Fund. If you would like to be involved, please reach out to us here.

Airbnb - temporary accommodation

If you are in an impacted area and need a place to stay, Airbnb is providing access to free, temporary accommodation through its Open Homes program:

Victoria: https://www.airbnb.com.au/…/disaster-re…/victoriabushfires20

New South Wales: https://www.airbnb.com.au/…/bushfire-new-south-wales-2020-01

Department of Human Services - income assistance

Additionally, the Department of Human Services (DHS) has published available assistance for those who’ve lost income or have been adversely affected as a direct result of the bushfires:

https://www.humanservices.gov.au/individuals/help-emergency/bushfires

If there is any other assistance or support we can provide, please do not hesitate to reach out.

Yours sincerely,

Glenn King

PEXA CEO

PEXA Plus | Latency Issue | RESOLVED

nickkouts — Wed, 18 Dec 2019 23:29:00 GMT

Hi Community,

There is currently a delay in updating My Workspaces, Today's Settlements and Settlements Calendar in PEXA plus.

We are working to resolve this issue.

An update will be provided once resolved. We apologise for any inconvenience.

Please note, this does not impact your PEXA Exchange settlements or Marketplace search orders.

Kind Regards,

Nick Koutsioulis

Our thoughts are with the Browitt family and all those affected by the volcano eruption in NZ

TJ — Mon, 16 Dec 2019 00:35:06 GMT

The team at PEXA would like to acknowledge the Browitt family who tragically have been impacted by the volcano eruption on White Island NZ.

Paul is a valued member of our close industry and if you would like to support the Browitt family, you can visit this GoFundMe link:

https://www.gofundme.com/f/nz-volcano-support-the-browitt-family

Our thoughts are with the Browitt family and all those affected during this difficult time.

victorian settlements

cstewart — Fri, 06 Dec 2019 02:34:12 GMT

There appears to be a delay from settlement commencing at 12.30pm. Now at 1.33pm, Lodgement is stuck on Ready, and Financial Settlement stuck on Settling. Is there a known issue?

Videos on Community

TJ — Wed, 04 Dec 2019 22:33:12 GMT

Hi Community,

You may have noticed that some embedded videos on Community are not displaying. We're working on a fix.

In the meantime you can view all of our videos on our YouTube Channel.

Christmas & Boxing Day 2019 + New Year’s Day 2020

Aoife — Wed, 04 Dec 2019 03:29:39 GMT

Hi Community,

On Christmas Day, Boxing Day and New Year’s Day 2020, financial settlement will not be available in all states. However, lodgement is still available in Victoria and New South Wales.

State breakdown of lodgement and settlement availability on Christmas Day, Boxing Day and New Year’s Day 2020:

NSW: Lodgement is available

Financial settlement unavailable

VIC: Lodgement is available

Financial settlement unavailable

QLD: Lodgement is unavailable.

Financial settlement unavailable

SA: Lodgement is unavailable

Financial settlement unavailable

WA: Lodgement is unavailable

Financial settlement unavailable

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

As a reminder during this festive period, practitioners are encouraged to verbally confirm bank account details with their clients or use PEXA Key to safely communicate bank account details.

Kind regards

Aoife

VIC service issue | Stamp Duty delay

Aoife — Fri, 22 Nov 2019 06:03:49 GMT

Hi Community,

We are currently investigating an issue impacting Stamp Duty Services in VIC.

Impacted members may experience delays in Stamp Duty Verification.

For updates on the progress of this issue, please visit our status page at status.pexa.com.au/.

Kind regards

Aoife

RESOLVED: VIC Service Issue | Land Registry and SRO

Aoife — Fri, 22 Nov 2019 04:17:20 GMT

Hi Community,

We are aware on an issue currently impacting Victorian Members.

Until resolved, Workspace Creation, Document Preparation and Lodgement Services, as well as Stamp Duty Services in VIC, may experience delays.

For updates on the progress of this issue, please visit our status page at status.pexa.com.au/.

Kind regards

Aoife

ARNECC Notification to Subscribers

JulieKhoo — Wed, 20 Nov 2019 03:47:27 GMT

Dear all,

Please find attached, a notice from the Australian Registrars National Electronic Conveyancing Council (ARNECC). If you have any questions regarding this notice, please contact your local Land Registry in your State or Territory:

VIC

T: 03 9194 0601 E: tbc

NSW

T: 02 8776 3575 E: eConveyancingNSW@nswlrs.com.au

T: 08 9273 7373 E: paperlessconveyancing@landgate.wa.gov.au

T: 08 8423 5000 (country callers 1800 648 176) E: customersupport@landservices.com.au

QLD

T: 1300 255 750 E: Titlesinfo@dnrme.qld.gov.au

TAS

T: 03 6165 4187 E: Titles.Enquiries@dpipwe.tas.gov.au

RESOLVED: CBA | signing delay

Aoife — Mon, 18 Nov 2019 06:30:23 GMT

RESOLVED: ANZ | Payment file response issue

Aoife — Mon, 18 Nov 2019 05:23:07 GMT

Hi Community,

PEXA is aware of a payment file response issue impacting ANZ transactions.

If your Workspace is impacted and has commenced settling, it will likely remain in a status of 'Ready_Settling' or 'Completed_Disbursing' for longer than usual until the underlying issue is resolved.

PEXA is working with ANZ to resolve the issue.

For further status updates, please visit PEXA’s Status Page: https://status.pexa.com.au/

Kind regards

Aoife

PEXA Marketplace proceeds to be donated to the Red Cross Disaster Relief and Recovery fund this week

lisadowie — Sun, 17 Nov 2019 22:43:32 GMT

Hi Community,

Our hearts go out to our New South Wales and Queensland members, their families, friends and communities as they battle widespread bushfires, with more than six million residents predicted to be impacted.

To help these communities prepare, respond and recover from this disaster, PEXA will donate the proceeds of all sales made through its PEXA Plus Marketplace this week directly to the Red Cross Disaster Relief and Recovery fund.

The PEXA Plus Marketplace is currently available to practitioners in Victoria and New South Wales for the purchase of title searches. You can visit PEXA Plus Marketplace here.

The current tragedy hits very close to home for many of us and we hope this initiative goes some way to supporting those affected and the brave volunteers risking their lives to protect our communities.

Once again, we’d like to extend our condolences to those impacted by the bushfires. If you require any assistance in this period please reach out to me, your PEXA Partner or our Support Centre – we’re here for you.

PEXA Status Page is now LIVE

Jarrod_McAleese — Wed, 13 Nov 2019 05:41:42 GMT

Hi Community,

PEXA is pleased to announce the launch of our new Status Page – live now at https://status.pexa.com.au/.

The page will contain key notices as well as a table indicating the availability of network services.

PEXA, together with our industry partners, endeavours to provide you with a seamless settlement experience. We hope you find the Status Page useful and encourage you to subscribe to stay up-to-date.

If you have any questions, please refer to our Community FAQs.

RESOLVED - CBA | Internal system issue

Aoife — Tue, 12 Nov 2019 02:39:23 GMT

Hi Community,

CBA is currently experiencing internal system issues which is resulting in delays to their Workspace signing.

Until the issue is resolved, signing by CBA will be delayed. It’s important to note that this does not impact payments in progress and should not affect Workspaces already signed by CBA.

For further status updates, please visit PEXA’s Status Page: https://status.pexa.com.au/

Please note: CBA are experiencing signing issues, all other participants should be able to sign. Bankwest is unaffected.

Kind regards

Aoife

RESOLVED: CBA | internal system issues

Aoife — Mon, 11 Nov 2019 04:57:44 GMT

Hi Community,

CBA is currently experiencing internal system issues which is resulting in delays to their Workspace signing.

Until the issue is resolved, signing by CBA will be delayed. It’s important to note that this does not impact payments in progress.

For further status updates, please visit PEXA’s Status Page: https://status.pexa.com.au/

Please note: CBA are experiencing signing issues, all other participants should be able to sign. Bankwest is unaffected.

Kind regards

Aoife

Update to Service Charter, Standard Operating Environment, Security Policy and PA | 11 November 2019

Jarrod_McAleese — Wed, 18 Dec 2019 02:24:12 GMT

Hi Community,

With PEXA Release 11 going live on Monday 11 November 2019, the Service Charter, Standard Operating Environment, Security Policy and Participation Agreement (for Representative Subscribers) will be updated. Clean and marked up versions of the new documentation can be accessed via the attachments at the bottom of this post.

Kind regards

Jarrod

RESOLVED | Outage - 4 November 2019 - pexa.com.au

HeatherC — Mon, 04 Nov 2019 01:22:20 GMT

Hi Community,

PEXA is aware of an issue impacting our business website, pexa.com.au.

While this does not affect the PEXA Exchange, we are aware that many members navigate to the Exchange via our website.

Members may access the Exchange directly via workspaces.pexa.com.au and we recommend, in any event, that this page be bookmarked for ease of access.

Instructions on how to do this for Google Chrome may be found here, and for users of other browsers, we suggest searching for instructions via Google or your preferred search engine.

We are currently working with our vendor to resolve this issue, and will provide an update shortly.

Kind regards,

Heather

Melbourne Cup Day | 5 November 2019

Aoife — Wed, 23 Oct 2019 00:56:43 GMT

Hi all,

Good news! You can still lodge and settle online during Melbourne Cup Day on 5 November 2019.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Kind regards

Aoife

RESOLVED: CBA network issue

Aoife — Fri, 18 Oct 2019 03:15:01 GMT

Hi Community,

CBA has advised us that it is experiencing network issues impacting Workspaces with source or destination financial line items to or from CBA.

If your Workspace is impacted and has commenced settling, it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual, until the underlying issue is resolved.

PEXA is working with CBA to resolve this issue. In the meantime, you can refer to CBA's incidents page for progress updates: https://www.commbank.com.au/about-us/support/commbank-incidents.html

Please note, this notification is meant for PEXA members impacted by the above CBA issue. If it does not affect you, please ignore.

Kind regards

Aoife

5 October | 1 Hour PEXA outage for regular maintenance

Aoife — Thu, 03 Oct 2019 22:48:50 GMT

Hi Community,

PEXA will be unavailable on 5 October 2019 for one hour from 4.30am-5.30am AEST due to regular maintenance.

Kind regards

Aoife

7 October | lodgement and settlement availability

Aoife — Mon, 23 Sep 2019 00:51:34 GMT

Hi Community,

Please note the following lodgement and settlement availability for all states on 7 October public holidays in New South Wales (Labour Day), South Australia (Labour Day) and Queensland (Queen’s birthday):

Western Australia

Financial Settlement is available until 1pm AWST

Lodgement is available

New South Wales

Financial Settlement is available until 4pm

Lodgement is available

Victoria

Financial Settlement is available until 4pm

Lodgement is available

South Australia

Financial Settlement and lodgement are unavailable

Queensland

Financial Settlement and lodgement are unavailable

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Cheers

Aoife

Daylight savings 6 Oct. | What this means for your settlements

Aoife — Mon, 23 Sep 2019 02:09:52 GMT

Hi Community,

Good news for members in New South Wales! During daylight savings, two additional settlement slots have been made available: 6:00 p.m. and 6:30 p.m.

Over in Western Australia, settlement rebooking cut-off time will be at 1:00 p.m. AWST. More information can be found here.

Daylight savings runs from 6 October 2019 to 5 April 2020.

Cheers

Aoife

CBA Settlements Today

TJ — Thu, 19 Sep 2019 04:20:55 GMT

Please be aware that the CBA building where their PEXA team is located has been evacuated. This may impact some settlements and cause some delays. We will update here again today.

WA Queen’s Birthday | 30 September

Aoife — Tue, 17 Sep 2019 00:42:02 GMT

Hi Community,

During the Queen’s Birthday Holiday on 30 September 2019, financial settlement and lodgement will not be available for Western Australia.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Cheers

Aoife

Update to Service Charter | 5 August 2019

Jarrod_McAleese — Thu, 01 Aug 2019 03:50:16 GMT

With PEXA Release 10.1 going live on Monday 5 August 2019, the Service Charter will be updated. You can access a clean and marked up version of the new Service Charter via the attachments at the bottom of this post.

Kind regards

Jarrod

FAQs | Corrective payments enhancement

Aoife — Tue, 23 Jul 2019 05:22:21 GMT

Hi Community,

On 5 August 2019, PEXA is releasing its next platform upgrade. Thanks to your continuous input, we have been able to make improvements to boost your user experience.

In line with member feedback and as part of this upcoming release, the corrective payments process will no longer be completed via email – where the PEXA member was required to fill out a form, sign and e-mail return it to PEXA.

Instead, from this date, the process will be enhanced to an in-platform experience.

All Subscriber Managers with the current permission Signer – financial settlement will be automatically allocated two additional permissions:

Corrective Payments; and
Signer – corrective payments.

If there is anyone else in your organisation who requires either of these permissions, a Subscriber Manager or Subscriber Administrator within your business must enable the permission(s) for them.

Those with the required permissions will see a ‘corrective payments’ option on the left-hand side column of the platform. By selecting this they will be able to view a new Corrective Payments dashboard, displaying ‘pending’, ‘processing’, and ‘completed corrective payments’. The release notes, will assist you in navigating this new process.

Please see the following FAQs for further information. If your question is not answered, please post your question below and one of our subject matter experts will respond.

Do I need a Digital Certificate (DigiCert) to sign corrective payments?

Yes, an additional Signer – corrective payments permission, along with a valid digital certificate, is required to digitally sign off on corrective payment changes.

How will I know that I have a corrective payment to complete?

When a corrective payment action is required, the transaction(s) will appear in the Your actions tab within the Corrective Payments dashboard and the number of corrective payments will appear next to the corrective payments option on the left-hand side column of the platform.

An in-platform pop-up notification will also prompt members to take action.

Will I receive an e-mail notification to complete corrective payments?

No, the corrective payments process no longer includes an e-mail notification (from 5 August 2019).

An in-platform pop-up notification will also prompt members to take action.

What permissions do I need to sign corrective payments?

In order to digitally sign and in turn submit a corrective payment for PEXA processing, a user requires the following permissions to be selected:

Signer – financial settlement
Corrective Payments
Signer – corrective payments

Can I view outstanding corrective payments without the permission to sign?

Yes, a Subscriber Manager or Subscriber Administrator within your organisation can assign the permission Corrective Payments only.

You do not require permissions Signer – financial settlement and/or Signer – corrective payments to view outstanding corrective payments.

What happens after I’ve signed the corrective payments?
Once submitted, PEXA will review and process the corrections as required. You will be able to follow the progress of your corrective payments on the new Corrective Payments dashboard.

RESOLVED: Payment file issue

Aoife — Thu, 11 Jul 2019 07:53:56 GMT

Hi Community,

We have been advised that COIN - the network responsible for the secure transmission of payment files between PEXA and the Reserve Bank of Australia (RBA) - is experiencing service issues.

Workspaces will likely remain in a status of ‘Settling’ until the underlying issue has been resolved.

Kind regards

Aoife

Stamp Duty updates | Victoria

Aoife — Mon, 17 Jun 2019 03:03:27 GMT

RESOLVED

Hi Community,

PEXA members settling in Victoria will notice an outstanding task within their Workspace Summary, notifying them to manually trigger stamp duty.

This is an error on the majority of Workspace Summary screens and will not affect settlement or lodgement of your transaction.

However, in a small number of cases this may be correct. To ensure you are not impacted, please:

Check Document Status is Prepared and Successful
Check Stamp Duty screen says SRO Verification = Successful
Check History screen says SRO verification = Successful and displays Date and Time.

Kind regards

Aoife

RESOLVED: NSW OSR Service Issue

GeorginaBenson — Fri, 07 Jun 2019 02:58:23 GMT

Hi Community,

The NSW Office of State Revenue has advised they are currently experiencing service issues.

As a result, Stamp Duty services are impacted.

PEXA is working with NSW OSR to resolve the issue. Unless resolved sooner, an update will be provided in an hour.

Kind regards,

Georgina

RESOLVED: ANZ disbursements – payment file response issue

GeorginaBenson — Fri, 17 May 2019 08:34:39 GMT

Hi Community,

We are aware of a payment file response issue impacting ANZ transactions.

Workspace(s) that have settled and include a disbursement to ANZ will likely remain in a status of 'Disbursing' for longer than usual until the underlying issue is resolved.

It’s important to note that disbursement of funds happens after a transaction has settled. That is, you don’t need to wait for funds to clear to consider the settlement finalised and to hand over keys to the purchaser.

The reason for this is that once a property transfer reaches a status of ‘settled’ on PEXA, the purchaser’s funds have been moved to the receiving bank at RBA (Reserve Bank of Australia) level. The receiving bank holds the funds on behalf of the vendor and attends to disbursement after settlement.

Please note, disbursement line items for other financial institutions will disburse as normal. PEXA is working with ANZ to resolve the issue.

Kind regards

Georgina

Updates to Service Charter and Participation Agreement | 13 May 2019

Jarrod_McAleese — Mon, 13 May 2019 02:56:23 GMT

With PEXA Release 10 going live on Monday 13 May 2019, the Service Charter and Participation Agreement will be updated. You can access clean and marked up versions of these documents via the links and attachments below.

Service Charter

Clean version

Marked up version: see attached

Participation Agreement

Clean version

Marked up version: see attached

Kind regards,
Jarrod

St George, Bank of Melbourne, BankSA & FMS Feedback Session - Today, 11:30am-12:30pm AEST

TJ — Wed, 15 May 2019 01:32:10 GMT

Following this week's feedback session with Westpac, the St George, Bank of Melbourne, BankSA & FMS teams are hosting a session Today between 11:30am-12:30pm AEST.

This is another great opportunity for industry participants to share their tips on what these Financial Institutions can work on and let them know the things you'd like to see more of. St George, Bank of Melbourne, BankSA & FMS will be online responding to your feedback and answering your questions during this hour.
Comment below to participate.

WA Day, 3 June

Aoife — Mon, 06 May 2019 01:24:58 GMT

Hi Community,

During WA Day on 3 June, financial settlement and lodgement will not be available for Western Australia.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays.

Kind regards

Aoife

Labour Day, Queensland

Aoife — Mon, 06 May 2019 00:41:10 GMT

Hi Community,

During Labour Day, financial settlement and lodgement will not be available for Queensland.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Cheers

Aoife

Westpac Feedback Session

TJ — Mon, 13 May 2019 04:51:04 GMT

Today, Westpac is hosting a feedback session here on Community to improve the settlement experience and discuss issues important to the industry.

This is a great opportunity for members to share their tips on what Westpac can work on and the things you've come across that you really appreciated while working with the Westpac team and other Financial Institutions.

The team from Westpac are online, ready to answer questions and respond to your feedback for the next hour. Just comment below.

Peer Ratings Explained

lisadowie — Wed, 01 May 2019 23:20:55 GMT

Hi Community,

In recent months, you may have been prompted to review a PEXA transaction, asking how easy you found completing a specific transaction on PEXA.

This review involves giving practitioners and banks from your particular transaction a satisfaction score between 0-10. These scores contribute to an individual organisation’s overall ‘Peer Rating’.

The Peer Rating functions much like an Uber or Airbnb review and ensures constructive two-way feedback, helping encourage industry best practice and foster a smooth settlement experience for all parties.

We’ve provided some additional details below to help you better understand Peer Ratings in PEXA.

What is a Peer Rating?

A Peer Rating is the overall average score from the total ratings an individual organisation has received via PEXA’s in-platform transaction reviews.

A Peer Score is a one off review
A Peer Rating is your overall rank

What does my Peer Rating mean?

Your Peer Rating is composed of scores given by firms who have been surveyed on a PEXA transaction involving you. These are between 0-10, with 10 being the highest possible score.

A high score and overall rating indicates that a firm is frequently marked by peers as easy to settle with, through feedback from PEXA’s in-platform surveys.

Who can see my rating?

Only you will be able to see your Peer Rating. We will be introducing this ability to see your peer rating over the next few months. In the meantime, top rated members will be recognised by PEXA.

What drives a high Peer Rating and how can I achieve one?

High scores are typified by key factors such as:

Prompt, clear communication between parties
Timely completion of settlement tasks, with particular reference to the Transfer Guidelines
Additional instances of collaboration and peer support

Firms who consistently work to meet these criteria will help facilitate seamless digital settlements and receive higher ratings.

How can I give / receive a rating?

We survey a certain percentage of PEXA transactions. You may be prompted to complete a survey where you’ll be asked to rate the practitioners and banks involved in your transaction.

If you have any further questions on Peer ratings, please reply to this thread below.

Kind Regards,

Lisa Dowie

PEXA, Chief Customer Officer

PEXA Signing Disruption

JulieKhoo — Fri, 05 Apr 2019 04:12:28 GMT

Dear Community,

Please note that this does not affect all PEXA members. If it does not affect you, please ignore this message.

PEXA has been advised that certain Antivirus software is flagging the PEXA signing application for some PEXA members.

If you happen to be affected, you will notice a red banner on the signing page informing you “PEXA Digital Signing software is required to sign documents using (your browser). Please click here to install the latest version.”

If you are a Financial Institution, please contact your tech support for assistance.

Please ensure that you are using the most recent version of the Digital Certificate software, accessible from the link above. For the installation process of the PEXA Signing Application, please refer to Step 3 for Chrome or Step 2 for Internet Explorer. Should you be already running the most recent version, you will be given the option to repair or remove your current software. If you are not running the most recent version, you will be prompted to update the software. In order to update your software, you may require administrator rights.

Note that if you are unable to effect this change yourself, you may need to contact your internal IT team or external IT consultant.

If you still cannot digitally sign after the software update, you may be required to whitelist the PEXA Signing Application.

Please contact PEXA Support directly, if you require further assistance.

Daylight Saving Time 2019 ends| What it means for you

Aoife — Sun, 31 Mar 2019 23:31:15 GMT

Hi Community,

The end of daylight savings is approaching, and the RBA(Reserve Bank of Australia) has issued its changes to RITS (Reserve Bank Information & Transfer System) session times.

As a result, settlement slots in New South Wales will be reduced.

Please see the altered settlement hours below:

NSW-only
Date	Time
7 April – 6 October 2019	9:30am – 5:30pm

Kind regards

Aoife

March Public Holiday, South Australia, 11 March 2019

JulieKhoo — Mon, 04 Mar 2019 04:14:23 GMT

Hi Community,

During the South Australia’s March Public Holiday, financial settlement and lodgement will not be available in this state.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Isolated PEXA signing outage - RESOLVED

Jarrod_McAleese — Mon, 18 Feb 2019 07:26:18 GMT

Hi Community,

PEXA is aware of an issue preventing certain users from signing on the platform. This is due to a small number of antivirus software providers marking the PEXA signing screen as ‘suspicious’ in error.

If you urgently need to sign and are currently unable to do so, please call the PEXA Support Centre on 1300 084 515 and a temporary workaround will be provided.

A resolution is expected be rolled out to amend the issue later today.

Kind regards,
Jarrod

Updates to Service Charter and SOE Requirements | Release 9.1 (4 February 2019)

Hannah_McDowell — Sun, 03 Feb 2019 22:25:11 GMT

PEXA Release 9.1 went live on Monday 4 February 2019 and the Service Charter and Standard Operating Environment Requirements have been updated accordingly. You can access clean and marked up versions of these documents via the links and attachments below.

Service Charter

Clean version

Marked up version: see attached

Standing Operating Environment Requirements

Clean version

Marked up version: see attached

PEXA Transaction Threshold

Meghan — Thu, 07 Feb 2019 23:13:17 GMT

Hi Community,

Good news – the $99 million threshold on PEXA transfers has now been removed. The new threshold for PEXA transfers is $9 billion. This means that any property equal to or less than this amount can now be settled through PEXA.

However, when entering Source Funds in a Trust Account, please keep in mind that:

Each line item in Source Funds is to be equal to or less than $99 million.
Members should create multiple line items to cover the total Source Funds rather than enter it all together in one-line item.
The same also applies for destination line items.

For example, if the total Source Funds exceeds $99 million, you will need to create multiple line items to cover the total amount.

For any questions regarding this change, please comment below.

PEXA's Source Account

Meghan — Thu, 24 Jan 2019 23:31:55 GMT

PEXA’s Source Account

The PEXA Source Account is available to eligible PEXA Subscribers who do not already operate a trust account with a bank that is integrated with PEXA. A list of banks who are payment-integrated with PEXA may be found here. It enables practitioners to provide funds to an electronic settlement where they are representing an incoming proprietor. It is important to note that the Source Account is not available for use when acting in any other role to provide funds to settlement.

3 days before settlement

PEXA’s Service Charter (section 2.4) requires cleared funds to be available in PEXA’s Source Account no fewer than three business days before settlement day.

If cleared funds are not available on time, parties may be impacted by a delay in settlement, potentially leading to stress for practitioners and their clients.

What to do

You may consider over-estimating the amount of funds required to be transferred to the Source Account and recommending to your client that they transfer the estimated amount, with additional funds to be disbursed back to the client via the Financial Settlement Schedule.

Note, the sum deposited into the account must match the Source Line Item created in PEXA. If not, funds will be unavailable for settlement. Further, funds can only be received electronically. Cheques and cash are not accepted.

PEXA understands that there may be times when a practitioner’s client doesn’t complete the transfer of funds within the required timeframe for reasons outside of the practitioner’s control. In the unavoidable circumstance that funds are transferred into the Source Account on the day of settlement, there is no guarantee that they will be available for settlement.

An easy-to-follow guide and answers to frequently asked questions can also be found on Community for more information.

Title Activity Checks and Information Re-supply - which ones to use, and when

JulieKhoo — Sun, 20 Jan 2019 23:47:37 GMT

When opening a PEXA Workspace, an important step is to verify that the information returned from the Land Registry is accurate. This information will be visible on the Land Title screen.

The good news is, that post opening the Workspace, an automated Title Activity Check (TAC) on the land title will be performed periodically, made possible by the digital integration between PEXA and the respective Land Registry. You will be notified should there be any activity identified on the title.

Sometimes, when activity is detected, the information displayed on the land title screen may require updating. A common example is when the TAC indicates that a survivorship or transmission has been lodged and there has been a change in proprietorship. Note that in this particular situation, the Land Title information requires updating in order for lodgement verification to be successful, and for settlement to proceed. Please note that an Information Re-supply is only required when the change in title particulars will prevent lodgement. So, before you request an Information Re-supply, check your TAC to help you decide if you need one.

Should you request an Information Re-supply, a fee of $5.50* will be debited from your fee paying account as per the Pricing Schedule.

*fees are waived until 28 February 2019

Australia Day public holiday, 28 Jan 2019

JulieKhoo — Thu, 17 Jan 2019 06:13:13 GMT

Hi Community,

During the Australia Day public holiday, that falls on 28 Jan 2019, financial settlement will not be available. Lodgement will still be available in Victoria and New South Wales.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Marketplace – your access to service providers for your conveyancing needs

JulieKhoo — Thu, 14 Mar 2019 02:43:29 GMT

Hi Community!

The new PEXA Marketplace is alive and well, offering members in NSW, the ability to purchase a title search through one of our partners – either Equifax or CITEC – with information mapping directly into your PEXA Workspace.

The Marketplace will shortly expand to include additional title search providers as PEXA partners with existing market participants to provide you choice, transparency and efficiency in completing a property transaction, ultimately allowing you to reduce your client’s disbursements.

The Marketplace is now live in NSW and will roll out in VIC, WA, SA and Queensland in 2019.

Susanne Mosely, Managing Director, Hunter Legal & Conveyancing talks about her experience in using Marketplace.

How long have you been using Marketplace?: I started using Marketplace when PEXA began the pilot programme last year.

What peaked your interest to participate in the pilot?: We love working with PEXA and are really interested in their growth. We have seen how going digital has benefited our business and clients, through increased efficiencies and better pricing. We are definitely 100% supporters of e-Conveyancing and want to use PEXA more.

Tell us about your experience in using Marketplace: Marketplace is so easy and convenient to use. We love the fact that there is transparency in price and that it is competitive as well. It was great to be a part of the pilot programme, to have the opportunity to shape a product that meets both our and our client’s needs. The PEXA team have been very open to the feedback we provided – and have always managed to find a solution. We have been very impressed at how quickly the team troubleshoots and makes changes for smooth, faultless usage.

Have you seen any benefits to using Marketplace in your organisation?: Definitely. Pricing is far cheaper than the alternatives we’ve been using. This really helps as it reduces our disbursements for our clients. Our clients are so much happier when we help them save.

Do you think it’s important to have price transparency in the market? Why?: Definitely. It’s important because our quotes can be more accurate and are able to reduce any surprise costs at the end.

What would you like to see in the future?: It would be great if we could do everything digitally, from stamping to settlements. We, at Hunter Legal & Conveyancing, would love to utilise PEXA for all aspects of a conveyancing matter.

Have a question? Refer to this article for frequently asked questions on Marketplace, or post your question below.

Get the most from Duties Online and the Digital Duties Form

Jason_Dipasqua — Tue, 15 Jan 2019 21:50:35 GMT

The SRO will be conducting two webinars next week demonstrating Duties Online and the Digital Duties Form.

Our two free webinars on Wednesday 23 January will give you a great overview of using Duties Online and completing a Digital Duties Form, whether you are new to e-conveyancing or would benefit from a refresher course.

The first webinar, from 10am-11am, is an overview of How to use Duties Online, focusing on common processes including:

Navigating the Duties Online system
Claiming and certifying PEXA transactions
Submitting complex transactions for SRO Duty Determination
Searching for and finalising transactions
Lodging refund applications
Resetting passwords

The second webinar, also on Wednesday 23 January, but from 5.30-6.30pm, explores the Digital Duties Form, including:

How to create a Digital Duties Form within Duties Online
Completing the form for the vendor's representative
Completing the form for the purchaser's representative
Online signing
Making changes to the form

During this webinar, your presenter will provide a live demonstration of completing the Digital Duties Form.

Participants can type questions to our presenters during each webinar.

Release 9.0.1: a new home page

Jarrod_McAleese — Wed, 05 Dec 2018 23:29:29 GMT

As part of PEXA’s latest platform enhancement (9.0.1) we are excited to bring you a new, simplified home page.

The new landing page is designed to cut down unnecessary 'noise', allowing you to see important information at a glance.

After you log in to PEXA, the first screen displayed will be the new home page. Here, you will see your six most recently-viewed Workspaces. Presented as clickable cards, they will be colour-coded based on their status.

This will allow you to easily prioritise Workspaces and help streamline your platform experience. Further, checking your Workspaces on the go will be simple, as the new layout will be mobile-friendly.

The previous home page layout can be accessed from the left navigation menu which is displayed in the original table format, though it will not act as the default landing page.

We hope you enjoy the new view and as always, we look forward to your feedback.

Christmas 2018 public holidays, Queensland

JulieKhoo — Tue, 04 Dec 2018 23:29:20 GMT

Hi Community,

From Christmas to New Year’s Day 2019 lodgement will not be available in Queensland.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Please note that during this period, PEXA’s Support Services will be available from 27-31 December.

On behalf of everyone at PEXA, we’d like to wish you a safe and enjoyable festive season.

Cheers,

Julie

RESOLVED: SA Land Registry outage

Aoife — Tue, 04 Dec 2018 23:38:27 GMT

Hi Community,

PEXA is aware of an issue impacting South Australian Workspaces.

As a result, lodgement verification and lodgement of documents will be unavailable for some SA Workspaces.

PEXA is working with South Australia’s Land Registry to resolve the issue.

If you have any questions, please let us know below.

Kind regards

Aoife

Simultaneous Settlement/Title Activity Check Reminder

TJ — Fri, 30 Nov 2018 05:16:54 GMT

A little reminder:
When workspaces are linked for Simultaneous Settlement, TAC (Title Activity Check) is being triggered prior to sourcing (5 mins after settlement occurs). This means if something is lodged on the title within any linked workspace, within an hour of settlement and even if a workspace is Ready Ready – it will roll over by 30 minutes until the positive TAC is proceeded with.

Transfers: Who Should Do What, When

nicholabaker — Thu, 24 Jan 2019 22:51:25 GMT

As more practitioners across Australia complete their settlements on PEXA, the industry is now focused on enhancing the quality of interactions between members transacting online.

This webinar will provide practitioners with tips on completing a smoother settlement on PEXA, covering the Transfer Guidelines and Bank Transfer Tips.

Scroll below to view the recording.

NSW Land Registry Services - Maintenance Sunday 4th November

lisadowie — Sat, 03 Nov 2018 09:28:30 GMT

Hello Community Members

Please be aware that NSW LRS have scheduled maintenance this weekend. They will be unavailable until Sun 4^th November 8:00 pm.

As a result, Workspace Creation, Land Title Reference Verification, Lodgement Verification and Lodgement will not be possible for NSW until the above time.

Please refer to the LRS Service Status page for up to date information: http://status.nswlrs.com.au/

Kind Regards

Lisa Dowie

Updates to Service Charter, Participation Agreement and SOE Requirements | 5 November

Jarrod_McAleese — Fri, 02 Nov 2018 02:49:31 GMT

With PEXA Release 9 going live on Monday 5 November 2018, the Service Charter, Participation Agreement and Standard Operating Environment Requirements will be updated. You can access clean and marked up versions of these documents via the links and attachments below.

Service Charter

Clean version

Marked up version: see attached

Participation Agreement

Clean version

Marked up version: see attached

Standing Operating Environment Requirements

Clean version

Marked up version: see attached

Release 9 webcast | your questions answered

Hannah_McDowell — Wed, 21 Nov 2018 05:35:53 GMT

Hear from Simon Bray (Chief Product Officer) and our Customer and Product teams as they introduce some of the new features our members are most excited about.

The webcast covers the following:

See: new Workspace Summary screen
Sign: option to manually add workspaces to the Ready to Sign dashboard
Settle: reduction of automated rollover time to 30 minutes

We weren't able to answer all your questions during the webcast so we'll be posting responses here from our product owners and subject matter experts. See the posts below to find your question.

LUV outage this weekend

Aoife — Fri, 19 Oct 2018 06:05:38 GMT

Hi Community,

Land Use Victoria has advised us that there will be an outage to its system from Friday 19 October 2018 at 6.30pm to ~~1pm~~ 9pm Saturday 20 October 2018.

As a result, Workspace Creation, Land Title Reference Verification, Lodgement Verification and Lodgement won't be possible via PEXA during this period.

Please do not attempt to lodge documents in Victoria during this time.

If you have any questions, please don’t hesitate to ask below.

Cheers

Aoife

Land Use Victoria Outage

Aoife — Mon, 15 Oct 2018 05:16:57 GMT

Hi Community,

Land Use Victoria has advised us that there will be an outage to its system this evening (15.10.2018) between 6.30pm-8.30pm.

As a result, Workspace Creation, Land Title Reference Verification, Lodgement Verification and Lodgement won't be possible via PEXA during this period.

Please do not attempt to lodge documents in Victoria during this time.

If you have any questions, please don’t hesitate to ask below.

Cheers

Aoife

Land Use Victoria outage

Aoife — Tue, 09 Oct 2018 06:11:56 GMT

Hi Community,

Land Use Victoria has advised us that there will be an outage to its system tomorrow (10/10/2018) between 6.30pm-7.00pm.

As a result, Workspace Creation, Land Title Reference Verification, Lodgement Verification and Lodgement won't be possible via PEXA during this period.

Please do not attempt to lodge documents in Victoria during this time.

If you have any questions, please don’t hesitate to ask below.

Cheers

Aoife

Land Use Victoria outage

Aoife — Wed, 03 Oct 2018 06:21:22 GMT

Hi Community,

Land Use Victoria has advised us that there will be an outage to its system this evening between 6.00pm-9.00pm.

As a result, Workspace Creation, Land Title Reference Verification, Lodgement Verification and Lodgement won't be possible via PEXA during this period.

Please do not attempt to lodge documents in Victoria during this time.

If you have any questions, please don’t hesitate to ask below.

Cheers

Aoife

Contactslaw and PEXA are now integrated!

EmilyCanon_ — Wed, 26 Sep 2018 22:32:22 GMT

WA-based practice management system, ContactsLaw, has integrated with PEXA. This means that PEXA activities can be completed from within the ContactsLaw software.

The enhancement provides users with a more efficient experience. Information from Contactslaw is automatically sent through to PEXA, removing the need for additional data entry.

Bradley Smith, the Software Development Manager of Contactslaw said the feedback has been positive, “Users find that being able to view and accept workspace invitations through ContactsLaw saves a lot of time.”

December 2018 signals the introduction of mandated electronic lodgement of transfers in WA, and Contactslaw believe the integration will make a significant impact for their users. Bradley said, “As the volume of PEXA settlements increases, so too will the time and cost savings delivered by the software.”

What is integration?

Integration enables your system to communicate directly with the PEXA platform - automatically sending information from your software to PEXA. This reduces the need to manually re-enter data into PEXA. To integrate, a technology communication method called API (Application Programming Interface) is utilised.

To learn more about integrating with PEXA contact APIServices@pexa.com.au