Ideas and Suggestions topics

Positive TAC for activity prior to work space creation

MarcusLiley — Wed, 27 Feb 2019 04:59:35 GMT

I've just learnt (the hard way) that PEXA does not notify subscribers if a positive TAC identifies activity prior to the date work space (WS) was created.

This is despite the fact that Service Charter states:

PEXA will promptly provide a notification to the Subscriber if the Title Activity Check indicates activity on the Land Title Reference. Notification will include details of the document type and dealing number of any new activity on the Land Title Reference.

PEXA Support advised that a Title Search should identify activity prior to WS creation.

However, if I order search of Title today, don't open a WS for a fortnight & the first TAC identifies activity in that fortnight PEXA will not provide notification.

Am I therefore expected to search Title immediately prior to opening a WS?

PEXA - your Service Charter says you will notify subscriber if a TAC identifies activity. Please honour your agreement & provide notification (even if the activity is prior to date WS was created)!

Payment of Stamp Duty in Qld

Raelene_McD — Tue, 19 Feb 2019 06:28:08 GMT

Will there be any discussions with the Office of State Revenue to set up the payments for stamp duty to be programmed similar to that of the title registration fees?

The current work around with inputting the Bpay details for the OSR is fine but it would be ideal knowing that the payment is automatic and can’t be missed. It is really important when choosing to pay via Bpay that you select the correct option in stamping to create the payment, namely, “Received by the self assessor before electronic lodgement network settlement” rather than “Committed to be paid as part of the electronic lodgement network settlement”.

The wording causes confusion and can potentially lead to forgetting to pay the Transfer Duty which is why it would be much easier if the system automatically created the payment direct to OSR. I have been guilty of selecting the incorrect option and it took some time to understand why the workspace wasn’t balancing. A more streamline option would make the process much easier and more effective.

Completion of a notice of sale in a family law property transfer - NSW

AnnaN — Mon, 25 Feb 2019 00:48:58 GMT

It would be helpful if in a property transfer pursuant to family law court orders it is optional to include the area of the property. This was the case in the days of the paper notice of sale and eNOS. In these types of matters there is no relevance or need to obtain a copy of a deposited plan and having to insert the area in the notice of sale requires a deposited plan which is extra unnecessary expense for a family law matter.

Ready/Ready

Karolidis_and_Co — Fri, 15 Feb 2019 00:15:53 GMT

To celebrate the achievement of workspaces progressing to Ready/Ready - can someone with creative skills add a fireworks or champagne animation? My staff and I feel this would give everyone a kick!

Cheque direction/settlement statement

bcleaver — Thu, 14 Feb 2019 21:41:42 GMT

Hi,

I feel it would be incredibly beneficial if solicitors would upload cheque directions or a settlement statement to the workspace for a purchase. We've had many examples recently whereby the 'Funds required to settle' in the FSS has not been completed, or if it has, it often doesn't match the figures in the destinations tab, which makes it incredibly difficult to have the workspace in a ready status early.

This would also indicate that the customer has been informed of the shortfall amount required, as often we hold authority however there are insufficient funds held in the nominated account. This leads to last minute stress and a negative customer experience.

Statement of Adjustment - Additional Info

HA — Thu, 31 Jan 2019 08:46:39 GMT

The Statement of Adjustment, when downloaded, shows the Payment Directions such as Vendor's Funds and Pexa Fees. These are self-explanatory but when a Destination of "Other" is used and a category description is added such as "Selling Agent's Commission", the Payment Directions on the Statement of Adjustment simply shows "Other" and omits the category description.

It would be extremely beneficial to the recipients of our Statement of Adjustment that the category description (if used) is added to "Other" to make it more useful and transparent as to what the payment direction relates to.

REFINANCE

VanessaCox — Wed, 02 Jan 2019 23:41:53 GMT

Would it be possible for OFI's to include account numbers of the loans being repaid in the Destinations tab so when multiple accounts are being repaid we can ensure we are repaying the correct accounts at settlement as per our special conditions on our loan contract, just a thought

Refinance and third party payments

kirsibenson — Mon, 17 Dec 2018 07:01:32 GMT

I have just had a matter where it was a simple refinance, ie, discharge and new finance. The clients, however, borrowed more money to consolidate debt and wanted to pay out Council rates, water rates and a couple of other bills.

The payment of the rates were a condition of the new loan.

I couldnt make 3rd party payments in PEXA, (PEXA wouldn't let me), without a 'Purchaser subscriber'- which there wasn't as it was a simple refinance.

Any chance we can have the option of creating 3rd party payments, in a refinance?

"View" the Transfer

AnnaN — Mon, 25 Feb 2019 00:52:04 GMT

It would be of assistance if the Transfer could be viewed at any time after its preparation. I've been advised by PEXA that at present, the "view" selection is only available after the stamp duty information has been added to the Workspace. I have been asked on numerous occasions to provide a copy of the Transfer to a loan broker or incoming mortgagee as part of the loan processing and before the mortgagee is active on the Workspace. I am having to select "edit" and print the Transfer that way but it is not in the proper format of a Transfer as it is printing what is visible on the screen. It would be very helpful if the "view" selection is available immediately after preparation of the Transfer.

Banks - Refusing a Client of their legal right to have representation

Jennifer-Vice — Mon, 10 Dec 2018 05:00:01 GMT

After sending off a DA to St George Bank for a refinance which is to occur simultaneously with my client's purchase, I have been refused by both ANZ and St George to be a part of the workspace as I "dont have anything to do with it". I need to link the refinance to the purchase workspace as the purchase is not being held as security and I also need to advise my client of the funds she needs to contribute. In any event, as the DA has our details on it as representation on behalf of the client St George needs to communicate through myself. The fact that they have accepted the ANZ workspace invite when they have not been advised who the client has is refinancing with is obviously a cause for concern. I telephoned PEXA for some assistance and they also told me they can't help me and that conveyancers dont have anything to do with refinances essentially saying that our clients are not entitled to representation for refinances.

I have just replied to PEXA as follows:

"Ive just been told by PEXA support that they could not help me and that my broker would need to advise the mortgagee on their PEXA obligations. I disagree. Brokers do not know how to use PEXA nor do they have anything to do with PEXA.

It appears that its PEXA's responsibility to ensure that all parties to a transaction are complying with their obligations and know how to use it.

I was also told conveyancers do not have anything to do with a refinance and we don’t have to be invited. I don’t believe there has been any change in legislation saying that a registered proprietor is not entitled to representation when refinancing their property. I believe everybody, no matter what the circumstances, are entitled to representation.

Not only is it financial institutions taking away a client’s right to representation, PEXA also believes that there is no issue refusing a person of their right to representation. Somehow seems highly illegal to me, also would void any mortgage documents if challenged.

Might want to rethink your policies and better educate the financial institutions on their responsibilities, also how to use your product and provide them with relevant legislation. Everyone seems to throw about “the privacy law act” but nobody seems to abide by it given they are happy to refinance properties without speaking to their client, accepting a discharge authority from the client’s conveyancer but refusing to allow the conveyancer to be a part of the transaction. My client has not even spoken to her bank, I never advised them that she would be refinancing with ANZ yet they have happily accepted the workspace without any authorisation from the client or her conveyancer.

Very dangerous procedure going on there."

Lets see what they come back with.

Conversion of Paper title to E-title in Victoria

Ruby05 — Wed, 05 Dec 2018 03:41:14 GMT

Will pexa look into change of process in converting paper Ct in VIC. In NSW we can convert paper CT to ect via pexa ( we must have the original ct with the certificate authentication code ) for us convert it to electronic title. Currently we have to complete the application form and send to our agent and would normally take 2-3 business days.

Refinance

EmmaSmith — Wed, 05 Dec 2018 00:47:34 GMT

I have had two workspaces now where the other side have created a refinance within the same workspace. but then on others I have had them in separate work space and then they are a linked financial settlement - is there ONE correct way to do it or is either way ok?

I personally don't like them in the one workspace I like to keep them separate.

I think this needs further discussion or even training.

Lodgement instructions - View Access

Ruby05 — Tue, 04 Dec 2018 01:27:30 GMT

View options for solicitors documents/ lodgement instructions.

Currently the bank do not have access to view solicitors documents in pexa, so when solicitors send us an invite to consent to a transmission or survivorship applications we cannot view the documents in pexa and we have to request for a digital copy or screenshot of the application they prepared in pexa. Some solicitors are not very happy when we asked for this documents( as they have already loaded it on pexa and we have to explain that we don't have view options) . It is a bank requirements to see the copy of the application before we can consent to this request.

Improvement: Banks and OFI will have view options to this documents, this will avoid us going back to solicitors requesting for the document which is already in pexa, improve customer experience and saves time.

Thank you

Files before / after Settlement

trajesh1 — Sun, 02 Dec 2018 08:01:49 GMT

Please note in PEXA Q Manager we can view only 15-20 files at once and not more than that.

We request you to help us with an option to download the entire Q or a CSV file.

Auto - Positive TAC Action

trajesh1 — Sun, 02 Dec 2018 07:54:44 GMT

Hi,

When all parties have signed Documents and Financial Settlement Schedule then if there is a Positive TAC it should automatically be addressed.

The above Idea is because at the last second of settlement though everything is good to go the workspace still rolls out to next slot just because of Positive TAC, It is affecting the customers & unable to settle on time.

Automatically accept settlement date

fgm — Fri, 30 Nov 2018 02:02:27 GMT

A suggestion: when a subscriber is in a workspace in more than one role (e.g. proprietor on Title and incoming proprietor) it would save us time if, when settlement dates are changed you you in one role it is automatically accepted by you in the other role. Or even the ability to opt-in to this e.g. a check box on the changing settlement date/time page. Would save valuable time from having to switch roles.

Financial Settlement Schedule - Surplus Funds

ClareEichmann — Wed, 21 Nov 2018 05:40:35 GMT

Would be amazing to have a button on the financial settlement schedule where banks can confirm if they have authority to accept surplus and if so, account ending in ____.

Settlement Notification - Order on the Agent (uploading PDFs)

Osman_A — Thu, 15 Nov 2018 03:46:49 GMT

We note the current system permits settlement notifications that can be generated and sent automatically once the matter has settled to the Agent.

This may not be sufficient as far as the Agent is concerned as it is not on letterhead and not signed.

Can PEXA create in the system where a PDF letter for Order on the Agent is saved and attached to this notification, which we note is currently available via the File tab BUT cannot be sent automatically once settlement occurs.

We require as part of our special conditions in the contract when acting for a Vendor, for the Order on the Agent to be uploaded to the workspace 24 hours prior to completion to be held by the Vendor's participant in Escrow and our condition stipulates that once we receive an email confirmation from PEXA, that the matter has completed successfully, that this Order on the Agent can be sent without any further authorisation from the purchaser's solicitor.

Clearly we can send this by way of separate email but it would be preferable that this PDF letter can be sent automatically on settlement via PEXA.

Our concern is that the current practice is for the Order on the Agent to be sent to us AFTER settlement and this can create issues where a purchaser may wish to withhold monies if there are issues upon inspecting the property. This is usually dealt with prior to completion but in a PEXA settlement the Order is received after settlement and this is a concern as there is no control over the funds held by the agent by way of the purchaser's authority to release once the matter has settled.

Can PEXA please create this process to occur.

Standalone Discharge Vic

JQ — Mon, 19 Nov 2018 01:34:52 GMT

When submitting an standalone discharge for Victoria via PEXA, you have to manually select issue paper CT in the lodgement instruction's or it automatically remains eCT. My suggestion would be to change this to default issue CT as the title should never remain eCT once mortgages are removed, customers cannot transact on eCT.

Linked Lodgement workspaces

Caz_at_Astills — Thu, 15 Nov 2018 01:32:33 GMT

Acting for a FI I often have linked workspaces for purchase and refi components of my loan. It would be great if you could if there was a hyperlink that could take you directly to the linked workspace eg clicking on the workspace ID would open the linked workspace rather than having to go back to dashboard. Thanks