All Announcements | Outages, Service Charter updates etc posts

Labour Day in Western Australia, 4 March 2019

JulieKhoo — Mon, 25 Feb 2019 00:13:18 GMT

Hi Community,

During the Western Australia Labour Day public holiday, financial settlement and lodgement will not be available in this state.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Re: Isolated PEXA signing outage

GeorginaBenson — Mon, 18 Feb 2019 22:39:05 GMT

Hi Community,

A new version of PEXA's Signing Application is now available for download. This version has been configured to correctly show as safe and secure for the antivirus software providers who had previously flagged otherwise.

PLEASE NOTE - If you are not encountering issues when signing, no upgrade to this version is required.

Please click here to download the new signing application.

If you encounter an error via the above link, please click here for an alternative download link for 32bit operating systems.

Kind regards,

Georgina

Isolated PEXA signing outage - RESOLVED

Jarrod_McAleese — Mon, 18 Feb 2019 07:26:18 GMT

Hi Community,

PEXA is aware of an issue preventing certain users from signing on the platform. This is due to a small number of antivirus software providers marking the PEXA signing screen as ‘suspicious’ in error.

If you urgently need to sign and are currently unable to do so, please call the PEXA Support Centre on 1300 084 515 and a temporary workaround will be provided.

A resolution is expected be rolled out to amend the issue later today.

Kind regards,
Jarrod

Re: Updates to Service Charter and SOE Requirements | Release 9.1 (4 February 2019)

DMc — Thu, 07 Feb 2019 01:26:29 GMT

Any idea when MS Edge browser might become supported?

Updates to Service Charter and SOE Requirements | Release 9.1 (4 February 2019)

Hannah_McDowell — Sun, 03 Feb 2019 22:25:11 GMT

PEXA Release 9.1 went live on Monday 4 February 2019 and the Service Charter and Standard Operating Environment Requirements have been updated accordingly. You can access clean and marked up versions of these documents via the links and attachments below.

Service Charter

Clean version

Marked up version: see attached

Standing Operating Environment Requirements

Clean version

Marked up version: see attached

Re: Calendar: Releases, Planned Outages, & Public Holidays | February 2019

HeathHill-WBC — Fri, 01 Feb 2019 01:10:46 GMT

Hi @Hannah_McDowell - thanks for the quick update to the calendar
I notice that the date for the R11.0.0 deployment has also been moved out by 1 week (from 2-Nov to 9-Nov) - we'll update our planning schedule accordingly. Thanks again.

Re: Calendar: Releases, Planned Outages, & Public Holidays | February 2019

Hannah_McDowell — Thu, 31 Jan 2019 04:00:37 GMT

Hi - the calendar has been updated to reflect those updates. Latest version is now available in top post.

Re: Calendar: Releases, Planned Outages, & Public Holidays | December 2018

HeathHill-WBC — Thu, 31 Jan 2019 01:45:26 GMT

During the February'19 Stage Gate presentation there were references to changes to the Deployment/Go-Live dates for R10.0.0 & possibly 10.0.1.
Can this Calendar please be updated to reflect these new timelines

PEXA Transaction Threshold

Meghan — Thu, 07 Feb 2019 23:13:17 GMT

Hi Community,

Good news – the $99 million threshold on PEXA transfers has now been removed. The new threshold for PEXA transfers is $9 billion. This means that any property equal to or less than this amount can now be settled through PEXA.

However, when entering Source Funds in a Trust Account, please keep in mind that:

Each line item in Source Funds is to be equal to or less than $99 million.
Members should create multiple line items to cover the total Source Funds rather than enter it all together in one-line item.
The same also applies for destination line items.

For example, if the total Source Funds exceeds $99 million, you will need to create multiple line items to cover the total amount.

For any questions regarding this change, please comment below.

PEXA's Source Account

Meghan — Thu, 24 Jan 2019 23:31:55 GMT

PEXA’s Source Account

The PEXA Source Account is available to eligible PEXA Subscribers who do not already operate a trust account with a bank that is integrated with PEXA. A list of banks who are payment-integrated with PEXA may be found here. It enables practitioners to provide funds to an electronic settlement where they are representing an incoming proprietor. It is important to note that the Source Account is not available for use when acting in any other role to provide funds to settlement.

3 days before settlement

PEXA’s Service Charter (section 2.4) requires cleared funds to be available in PEXA’s Source Account no fewer than three business days before settlement day.

If cleared funds are not available on time, parties may be impacted by a delay in settlement, potentially leading to stress for practitioners and their clients.

What to do

You may consider over-estimating the amount of funds required to be transferred to the Source Account and recommending to your client that they transfer the estimated amount, with additional funds to be disbursed back to the client via the Financial Settlement Schedule.

Note, the sum deposited into the account must match the Source Line Item created in PEXA. If not, funds will be unavailable for settlement. Further, funds can only be received electronically. Cheques and cash are not accepted.

PEXA understands that there may be times when a practitioner’s client doesn’t complete the transfer of funds within the required timeframe for reasons outside of the practitioner’s control. In the unavoidable circumstance that funds are transferred into the Source Account on the day of settlement, there is no guarantee that they will be available for settlement.

An easy-to-follow guide and answers to frequently asked questions can also be found on Community for more information.

Re: Nominate a Community Superuser!

DMc — Tue, 22 Jan 2019 02:53:15 GMT

https://community.pexa.com.au/t5/Share-your-Experiences/Introducing-the-Community-Superusers-for-2018/m-p/8785

Re: Nominate a Community Superuser!

DMc — Tue, 22 Jan 2019 02:50:03 GMT

Nominate a Community Superuser!

Meghan — Mon, 21 Jan 2019 04:26:38 GMT

Hi Community!

Each year we recognise the superstars of the e-Conveyancing Community by making them Superusers! This year, we want you, the Community, to nominate someone you believe should be rewarded for their contributions.

Our Superusers will once again get the chance to visit the PEXAPlex in Melbourne, participate in Open Day and hang out with the Community team. We had a lot of fun with our Superusers last year, check out this post to see what the 2018 group got up to.

If you would like to nominate anonymously, please message me. Otherwise, comment below who you believe is a deserved Superuser and mention how they made a difference in Community during 2018.

We’d like to thank everyone for their contributions to the Community last year – looking forward to interacting with you all again this year!

Regards,

The Community Team

Title Activity Checks and Information Re-supply - which ones to use, and when

JulieKhoo — Sun, 20 Jan 2019 23:47:37 GMT

When opening a PEXA Workspace, an important step is to verify that the information returned from the Land Registry is accurate. This information will be visible on the Land Title screen.

The good news is, that post opening the Workspace, an automated Title Activity Check (TAC) on the land title will be performed periodically, made possible by the digital integration between PEXA and the respective Land Registry. You will be notified should there be any activity identified on the title.

Sometimes, when activity is detected, the information displayed on the land title screen may require updating. A common example is when the TAC indicates that a survivorship or transmission has been lodged and there has been a change in proprietorship. Note that in this particular situation, the Land Title information requires updating in order for lodgement verification to be successful, and for settlement to proceed. Please note that an Information Re-supply is only required when the change in title particulars will prevent lodgement. So, before you request an Information Re-supply, check your TAC to help you decide if you need one.

Should you request an Information Re-supply, a fee of $5.50* will be debited from your fee paying account as per the Pricing Schedule.

*fees are waived until 28 February 2019

Australia Day public holiday, 28 Jan 2019

JulieKhoo — Thu, 17 Jan 2019 06:13:13 GMT

Hi Community,

During the Australia Day public holiday, that falls on 28 Jan 2019, financial settlement will not be available. Lodgement will still be available in Victoria and New South Wales.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Marketplace – your access to service providers for your conveyancing needs

JulieKhoo — Thu, 17 Jan 2019 05:48:19 GMT

Hi Community!

The new PEXA Marketplace is alive and well, offering members in NSW, the ability to purchase a title search through one of our partners – either Equifax or CITEC – with information mapping directly into your PEXA Workspace.

The Marketplace will shortly expand to include additional title search providers as PEXA partners with existing market participants to provide you choice, transparency and efficiency in completing a property transaction, ultimately allowing you to reduce your client’s disbursements.

The Marketplace is now live in NSW and will roll out in VIC, WA, SA and Queensland in 2019.

Susanne Mosely, Managing Director, Hunter Legal & Conveyancing talks about her experience in using Marketplace.

How long have you been using Marketplace?: I started using Marketplace when PEXA began the pilot programme last year.

What peaked your interest to participate in the pilot?: We love working with PEXA and are really interested in their growth. We have seen how going digital has benefited our business and clients, through increased efficiencies and better pricing. We are definitely 100% supporters of e-Conveyancing and want to use PEXA more.

Tell us about your experience in using Marketplace: Marketplace is so easy and convenient to use. We love the fact that there is transparency in price and that it is competitive as well. It was great to be a part of the pilot programme, to have the opportunity to shape a product that meets both our and our client’s needs. The PEXA team have been very open to the feedback we provided – and have always managed to find a solution. We have been very impressed at how quickly the team troubleshoots and makes changes for smooth, faultless usage.

Have you seen any benefits to using Marketplace in your organisation?: Definitely. Pricing is far cheaper than the alternatives we’ve been using. This really helps as it reduces our disbursements for our clients. Our clients are so much happier when we help them save.

Do you think it’s important to have price transparency in the market? Why?: Definitely. It’s important because our quotes can be more accurate and are able to reduce any surprise costs at the end.

What would you like to see in the future?: It would be great if we could do everything digitally, from stamping to settlements. We, at Hunter Legal & Conveyancing, would love to utilise PEXA for all aspects of a conveyancing matter.

Have a question? Refer to this article for frequently asked questions on Marketplace, or post your question below.

Get the most from Duties Online and the Digital Duties Form

Jason_Dipasqua — Tue, 15 Jan 2019 21:50:35 GMT

The SRO will be conducting two webinars next week demonstrating Duties Online and the Digital Duties Form.

Our two free webinars on Wednesday 23 January will give you a great overview of using Duties Online and completing a Digital Duties Form, whether you are new to e-conveyancing or would benefit from a refresher course.

The first webinar, from 10am-11am, is an overview of How to use Duties Online, focusing on common processes including:

Navigating the Duties Online system
Claiming and certifying PEXA transactions
Submitting complex transactions for SRO Duty Determination
Searching for and finalising transactions
Lodging refund applications
Resetting passwords

The second webinar, also on Wednesday 23 January, but from 5.30-6.30pm, explores the Digital Duties Form, including:

How to create a Digital Duties Form within Duties Online
Completing the form for the vendor's representative
Completing the form for the purchaser's representative
Online signing
Making changes to the form

During this webinar, your presenter will provide a live demonstration of completing the Digital Duties Form.

Participants can type questions to our presenters during each webinar.

Nominate a Community Superuser!

TJ — Fri, 11 Jan 2019 05:14:33 GMT

Hi Community!

If you would like to nominate anonymously, please message me. Otherwise, comment below who you believe is a deserved Superuser and mention how they made a difference in Community during 2018.

We’d like to thank everyone for their contributions to the Community last year – looking forward to interacting with you all again this year!

Regards,

The Community Team

Re: Transfers: Who Should Do What, When

MeganTenn — Wed, 19 Dec 2018 03:10:42 GMT

TRANSFERS: WHO SHOULD DO WHAT, WHEN

We received quite a few questions across the three webinars. We have collated the most frequently asked questions and responses below.

Q: How should the Discharge Authority be provided to the Mortgagee on Title?

A: Please refer to the Bank Transfer Tips and Discharge Authority (DA) preferences, to check where the DA should be sent. Links to these pages are available at the end of this post.

In addition to forwarding the DA to the mortgagee via their preferred channels, we recommend that you upload the DA to the Files screen within the workspace.

You should also tick the checkbox “Discharge Authority sent” on your workspace summary screen if the DA has been sent to the mortgagee.

Q: We need the banks to be more responsive with conversations.

A: The banks acknowledge there is room for improvement in this area and are looking at new and innovative ways to support and streamline their processes.

In the meantime, we would like to provide some context and background. Major banks can receive over 1,000 conversations each per day (as at 18 December 2018), with approximately 75% of these marked as high importance.

To minimise the number of messages each party receives, please send conversations to the relevant participants only. Please mark messages as high importance only on the day of, or day before settlement. Ensure that you are not asking a Bank to complete a task outside of the Guidelines time frame.

Q: Banks are slow to upload payout figures and surplus funds. Is this being addressed?

A: Our most recent data shows that 84% of final payout figures are entered by 10am day of settlement. Surplus funds can only be entered once the Practitioner has advised the amount of surplus available for collection. Banks have a number of initiatives, processes and system changes underway to streamline completion of the Financial Settlement Schedule.

It is also important to note that while this may appear to be a simple process, there are complexities to be aware of.

For example, the provision of payout figures by 10am are challenging in more complex scenarios involving partial discharge or substitutions/swaps and linked or simultaneous settlements, or where there is last minute activity on the loan account.

Sometimes the reason for delay is not evident to all participants in the workspace. This can include scenarios where the discharge authority is received late, or when last minute changes are requested by the customer.

Payout figures are a key focus for the banks and new functionality will arrive in the near future to further drive efficiency in this space.

Q: Banks are signing things last minute. Is this being addressed?

A: We are working with the banks to develop tools for greater visibility over workspace status and enhanced workflow management. Similarly, new functionality will be implemented soon to assist practitioners with identifying when tasks should be completed relative to Transfer Guidelines.

We are also developing additional notifications and alerts within the workspace to help parties identify outstanding steps and action them in a timely manner.

Just as the banks work to refine their processes, it is important for practitioners to ensure they are ready to go ahead of time. Continued collaboration between all parties in a workspace will ensure the smoothest possible transaction.

Q: Are there any consequences for breach of the Transfer Guidelines?

A: The Transfer Guidelines have been developed to assist members with what they should be doing, and when, to help ensure the timely and successful completion of a PEXA settlement.

Banks have requested and currently receive regular reporting on adherence to Guidelines to indicate areas that need improvement.

The Industry will be revising the Guidelines in early 2019, which will build in more robust requirements including guidance on timing and completion of tasks.

Q: Can the PEXA fees go in earlier?

A: In order for PEXA fees to be automatically populated in the ‘Adjustments and Payments“ tab on the settlement screen, all of the documents need to have passed lodgement verification.

Lodgement Verification is the process where the documents are reviewed and returned from the Land Registry with a Document Verification Result, at which point the PEXA fees and lodgement fees are returned.

The earlier parties have their documents prepared and verified, the earlier the fees will generate in the workspace.

Q: Who should enter the payments to the authorities and when should they be entered in?

A: There is currently no Transfer Guideline around who should enter the payments to the authorities. Some practitioners will enter it as the Incoming Proprietor to match the process for paper, where the Purchaser’s representatives would collect the cheque at settlement. Some practitioners enter the payments as the Proprietor on Title to show they have approved the adjustments.

This is a matter we intend to address in the next version of the Transfer Guidelines.

Links

Re: Christmas & Boxing Day 2018 + New Year’s Day 2019

BGoodwin — Mon, 10 Dec 2018 22:38:46 GMT

I may have found the answer to my earlier query, if it's the same deal as 2017. Thanks MatthewGillet

See the comments of Calendar: Releases, Planned Outages & Public Holidays