All Announcements | Outages, Service Charter updates etc posts

PEXA is getting a little makeover.

agikocik — Mon, 22 Feb 2021 23:45:18 GMT

Over the coming months, you will notice a few little upgrades to the PEXA look and feel, including our logo. These changes across all your PEXA experiences (website, platform, social media, emails and more) were made to reflect our partnership with you and all that comes with it; collaboration, innovation and positive impact.

Our look and feel has been elevated to better reflect everything you expect from PEXA; from platform reliability to unwavering support from your PEXA representative and support teams.

We can’t wait to share these little changes with you. Reach out to your PEXA representative if you’d like to hear more.

Re: Calendar: Releases, Planned Outages, & Public Holidays | June 2020

IsaacK — Thu, 11 Feb 2021 04:00:11 GMT

Thank you for following up on this, I have updated this post for the month of February.

Regards,

Isaac

Re: Calendar: Releases, Planned Outages, & Public Holidays | June 2020

Clarkee — Tue, 02 Feb 2021 00:22:04 GMT

Network Release Calendar attached (current as of 20 April 2020)

Hi Team - Just following up on last December's request. Will there be an updated calendar uploaded for the rest of 2021?

The current attachment goes to June 21. Looking forward to hearing from the team.

Thanks!

Re: Calendar: Releases, Planned Outages, & Public Holidays | June 2020

Clarkee — Thu, 24 Dec 2020 02:56:30 GMT

Hey Team!
When will we be anticipating the calendar for 2021 Releases to be uploaded?
Have a great Seasonal Break.

PEXA Projects | Maintenance outage 13 January 2021

Aoife — Thu, 24 Dec 2020 01:55:44 GMT

Hi Community,

For our members who use PEXA Projects, please note that there will be a scheduled maintenance outage on 13 January 2021 from 9pm to 11:59pm AEDT.

Therefore, PEXA Projects will not be available during this time.

If you have any questions, let us know below or contact your Account Manager directly.

Kind regards

Aoife

Christmas Day, Boxing Day, New Year's Day and holiday period lodgement and settlement

Jarrod_McAleese — Wed, 09 Dec 2020 22:44:23 GMT

Hi Community,

On Christmas Day (Friday 25 December 2020), Boxing Day (Saturday 26 December 2020) and New Year’s Day (Friday 1 January 2021), financial settlement will not be available in all states. However, lodgement will remain available in Victoria and New South Wales.

A state-by-state breakdown of lodgement and settlement availability on Christmas Day and and New Year’s Day, as well as office availabilities for land registries, is provided below.

Additionally, we’d like to reminder members during this period to verbally confirm bank account details with their clients or use PEXA Key to safely exchange sensitive information.

New South Wales

Christmas Day, Boxing Day and New Year’s Day availability

Lodgement is available
Financial settlement is unavailable

Land Registry notice

NSW Land Registry Services (NSW LRS) Lodgement Office will be closed on Tuesday 29 December 2020, Wednesday 30 December and Thursday 31 December 2020.

The NSW LRS offices will also be closed on the public holidays of Friday 25 December 2020, Monday 28 December 2020 and Friday 1 January 2021.

Victoria

Christmas Day, Boxing Day and New Year’s Day availability

Lodgement is available
Financial settlement is unavailable

Land Registry notice

Registration and call centre services will be unavailable during the end of year holiday period, from 4.00pm on Thursday 24 December 2020 to 8.30am on Monday 4 January 2021.

Queensland

Christmas Day, Boxing Day and New Year’s Day availability

Lodgement is unavailable
Financial settlement is unavailable

Land Registry notice

The Department of Natural Resources, Mines and Energy (DNMRE) and subsequently, the Queensland Land Registry, has confirmed its holiday closure period as Friday 25 December 2020 to Sunday 3 January 2021, inclusive.

We’re pleased to share with members that settlement will remain available during this period.

It’s important to note however that while settlement will proceed, lodgement and registration will not be confirmed until the Land Registry’s return date of Monday 4 January 2021.

From this point, the Land Registry will begin to work through the backlog of matters accumulated during its shutdown.

South Australia

Christmas Day, Boxing Day and New Year’s Day availability

Lodgement is unavailable
Financial settlement is unavailable

Land Registry notice

TBC.

Western Australia

Christmas Day, Boxing Day and New Year’s Day availability

Lodgement is unavailable
Financial settlement is unavailable

Land Registry notice

Lodgement will remain available throughout the holiday period, excluding public holidays.

If you need assistance with your online lodgement or settlement over the Christmas period, PEXA’s Support centre is still available, except for public holidays – Christmas Day, Boxing Day and New Year’s Day 2020. You can contact our friendly support staff between 8:30am – 8:00pm AEDT at support@pexa.com.au or 1300 084 515.

Re: A 10 year milestone for industry

khai — Wed, 04 Nov 2020 15:31:54 GMT

On 16 January 2020, I did a settlement on the Diamond Princess somewhere between Taiwan and Japan, in my cabin room with the ship's wifi! Alleluia ... was the only word that came to mind after the settlement had gone through! We got off the ship on the same day that Covid-19 (flew from Hong Kong to Japan) got on the ship and the rest was history ... after my little PEXA history!

Happy 10th birthday PEXA 👏🍾🥂

Re: A 10 year milestone for industry

DMc — Mon, 02 Nov 2020 02:12:46 GMT

Wow, that decade flew! Congrats on the milestone!

A 10 year milestone for industry

lisadowie — Sun, 01 Nov 2020 20:00:00 GMT

A 10 year milestone for industry

This year, thanks to the collaboration, feedback and leadership of our entire industry, PEXA turns 10.

I’d like to take this opportunity to express my gratitude to each and every one of you, our members. Your contributions throughout this journey have made the property exchange experience what it is today and continue to shape what it will be in the future.

Together, industry has completed more than six million property transactions on PEXA, valued at $1+ trillion – assisting 20,000 families settle their homes online, weekly. Your feedback and collaboration have resulted in close to 4,000 enhancements to the PEXA Exchange platform since 2015 and the creation of additional value-add services for our industry such as PEXA Key, PEXA Plus, PEXA Projects and more.

To celebrate this momentous occasion, we looked back on some of our members’ highlights and notable moments – and what better place to start than at the beginning.

The first transaction

Pioneering digital settlements for our industry, Carolyn Booth, Smart Choice Conveyancing, and Paul Denny, Paul Denny Conveyancing, completed the first electronic transfer transaction on PEXA in 2014. We caught up with Paul and Carolyn to hear their account of this landmark transaction – kick-starting a digital transformation like no other.

A solution for everyone

Our members are incredibly special. Together, we’ve been able to drive change, innovate, and provide opportunities that weren’t possible 10 years ago. And on this journey, we’ve come across some truly remarkable stories. Meet Howard, now into his 80s, a trailblazing Victorian conveyancer, who adapted to the industry’s digitisation and today settles property online, from his own home.

Flexibility and transformation

Our members are at the heart of everything we do. We are always proud to hear how they’re using PEXA to drive positive change. From time to time, we hear stories that stop us in our tracks – stories that are truly remarkable. We wanted to share with you a personal story from Carol Taylor, a practitioner from the Gold Coast. We are so proud to have Carol as one of our members, and fortunate to be part of her extraordinary journey.

Settle from anywhere

Together, we built a world-first prop-tech solution, that has enabled people to ‘settle from anywhere’. That was truly taken to the next level when PEXA member, Mark Blair, decided he would take his laptop and digital certificate to Mount Everest. Hear from Mark as he shares his settlement experience from the skies.

Reliability during life’s unexpected moments

Buying and selling your property are some of life’s biggest moments. Together, we revolutionised the settlement process, providing clarity, security and peace of mind for industry. We asked Frances McCauley at Suncorp to share a unique story with us – how, through the power of technology, she was able to help a 37-week pregnant mother urgently settle her property, all in one day.

Accelerated transformation to digital settlements

And lastly, we wanted to finish on a story that has particular significance in 2020. In the face of a global pandemic, we were able to provide our members with the tools and support to keep their businesses open – to continue to settle property for Australians. We caught up with South Australia’s Ben McDonald from Fentons Conveyancing to hear their story.

We will be sharing these wonderful stories, along with some key industry milestones on our social media channels to showcase these moments that have inspired us over the past decade. We would love for you to share them with your audience and clients and reflect upon what our collaboration together has meant to you.

Once again, thank you.

Kind regards

Lisa

---

Lisa Dowie
Chief Customer Officer

https://www.facebook.com/Property.Exchange.Australia/
https://www.instagram.com/pexa.ltd/
https://www.linkedin.com/company/pexa/

Re: Updates to PEXA policies and documentation | 19 October 2020

Jarrod_McAleese — Mon, 26 Oct 2020 06:47:17 GMT

Hi ,

The Electronic Conveyancing Group and Law Council of Australia are consulted on behalf of Representative Subscribers, with financial institutions also engaged, in relation to the amendment of PEXA documentation. These changes are solely focused on the obligations of PEXA and its Subscribers and are unrelated to UX, CX or platform enhancements.

Re: Updates to PEXA policies and documentation | 19 October 2020

DMc — Mon, 26 Oct 2020 06:42:16 GMT

Dear

So in short...

Just because an agreement says only-need-to-consult under certain circumstances, doesn't rule out community consultation especially where trying to improve Subscriber, Lender, Practitioner UX, CX, platform, security, etc across the board for ALL.

If that's the aim, just checking if that was done, with anyone or any group?

Make every day count, keep smiling!

Re: Updates to PEXA policies and documentation | 19 October 2020

HeatherC — Mon, 26 Oct 2020 04:23:54 GMT

Hi ,

I think we may have touched on this before - see here for some additional context.

You will note that clause 22 of the Participation Agreement sets out PEXA's consultation obligations with industry bodies, including the AIC.

Hope this helps.

Heather

Re: Updates to PEXA policies and documentation | 19 October 2020

DMc — Fri, 23 Oct 2020 00:43:06 GMT

Thank you for the marked-up versions.

Am curious to know if any community consultations are conducted before these changes are compiled and announced?

PEXA Property and Mortgage Insights (PMI) report

Jarrod_McAleese — Thu, 22 Oct 2020 04:43:43 GMT

PEXA is uniquely placed to provide timely insights into property and mortgage trends, drawing on data from initial search to final settlement.

By combining timely data on property transactions in the jurisdictions PEXA operates with data and statistics from external sources, we’ve produced our first PEXA Property and Mortgage Insights (PMI) report, covering January to September 2020.

This report can be downloaded from our new hub for property settlement insights and content, PEXA Insights (www.pexa.com.au/insights).

Interested in more from PEXA Insights? Our Pre-Settlement Indicator is a weekly report, outlining trends in imminent sales and refinance settlements. Click here to subscribe to receive this in your inbox, every Monday.

Updates to PEXA policies and documentation | 19 October 2020

Jarrod_McAleese — Wed, 21 Oct 2020 00:40:27 GMT

Hi Community,

The following documentation has been updated by PEXA:

Participation Agreement
PEXA Subscriber Security policy
PEXA Service Charter
Standard Operating Environment requirements

Clean and marked up versions of these documents are available below.

Regards,

Jarrod

Lodgement and Settlement availability | Monday 5 October public holidays (all states)

Jarrod_McAleese — Mon, 05 Oct 2020 05:34:49 GMT

Hi Community,

Please note the following lodgement and settlement availability for all states on Monday 5 October, with public holidays in New South Wales (Labour Day), South Australia (Labour Day) and Queensland (Queen’s Birthday):

Western Australia

Financial Settlement is available until 1pm AWST
Lodgement is available

New South Wales

Financial Settlement is available until 4pm AEDT
Lodgement is available

Victoria

Financial Settlement is available until 4pm AEDT
Lodgement is available

South Australia

Financial Settlement and lodgement are unavailable

Queensland

Financial Settlement and lodgement are unavailable

Daylights savings in effect from 4 October 2020 | What this means for your settlements

Jarrod_McAleese — Wed, 07 Oct 2020 22:31:56 GMT

Hi Community,

Daylight savings time will resume in New South Wales, Victoria, South Australia and Tasmania from Sunday 4 October 2020.

The following changes will be effective from Tuesday 6 October 2020 until Friday 2 April 2021.

For members in NSW, two additional settlement slots will be made available: 6.00pm and 6.30pm AEDT. Settlements after 5.00pm AEDT will not roll and will need to be re-booked for these times.

In Western Australia, settlement rebooking cut-off time will be at 1.00pm AWST.

Please also be mindful of the 4.00pm cut-off time in Queensland, with the jurisdiction not observing daylight savings time.

If you have any questions, please reach out.

Cheers,

Jarrod

Re: Reduced settlement hours | NSW Bank Holiday, 3 August 2020

Jodietai — Wed, 09 Sep 2020 11:48:57 GMT

Just confirming NSW Labour Day is on Monday 5th October, as daylight savings commences the day before, WA have until 1:00pm to complete a financial settlement lodgement meaning the workspace is required to be signed by all parties then progressed to a ready status prior to 1:00pm?

Thank you

Re: PEXA Subscriber Security Policy update

DMc — Thu, 20 Aug 2020 01:35:08 GMT

Cheers for the marked-up version makes scanning for changes much easier, Thanks

wrote:

Hi Community,

The PEXA Subscriber Security policy has been updated. Attached are clean and marked up versions.

Kind regards,

Jarrod

PEXA Subscriber Security Policy update

Jarrod_McAleese — Wed, 05 Aug 2020 01:57:29 GMT

Hi Community,

The PEXA Subscriber Security policy has been updated. Attached are clean and marked up versions.

Kind regards,

Jarrod

ARNECC Notice to Subscribers

Jarrod_McAleese — Tue, 04 Aug 2020 01:33:30 GMT

Hi members,

Please see attached below a notice from the Australian Registrars National Electronic Conveyancing Council (ARNECC). If you have any questions regarding this notice, please contact your local Land Registry in your State or Territory:

VIC

T: 03 9194 0601 E: trs.enquiries@delwp.vic.gov.au

NSW

T: 02 8776 3575 E: eConveyancingNSW@nswlrs.com.au

T: 08 9273 7373 E: paperlessconveyancing@landgate.wa.gov.au

T: 08 8423 5000 (country callers 1800 648 176) E: customersupport@landservices.com.au

QLD

T: 1300 255 750 E: Titlesinfo@dnrme.qld.gov.au

TAS

T: 03 6165 4187 E: Titles.Enquiries@dpipwe.tas.gov.au

Re: Reduced settlement hours | NSW Bank Holiday, 3 August 2020

DMc — Fri, 31 Jul 2020 05:22:11 GMT

All my physical calendars only show the same relevant state, since the only cross over would be impact on PEXA availability I am merely suggesting this be made more readily available in the PEXA platform, suggest maybe on the PEXA+ dashboard -with more notice where possible.

Re: Reduced settlement hours | NSW Bank Holiday, 3 August 2020

Jarrod_McAleese — Fri, 31 Jul 2020 04:50:36 GMT

Hi ,

Our hours of operation are available on our website: https://www.pexa.com.au/hours-of-operation.

I recommend you bookmark this page for future reference.

Cheers,

Jarrod

Re: Reduced settlement hours | NSW Bank Holiday, 3 August 2020

DMc — Fri, 31 Jul 2020 00:19:30 GMT

Thanks for the heads up. Would be nice to have a bit more notice next time.

Reduced settlement hours | NSW Bank Holiday, 3 August 2020

Jarrod_McAleese — Thu, 30 Jul 2020 00:55:53 GMT

Hi Community,

On Monday 3 August, the NSW Bank Holiday will see reduced settlement hours for NSW, VIC, SA and WA. Please note the following changes:

New South Wales

Financial Settlement is available until 4pm AEST
Lodgement is available as normal

Victoria

Financial Settlement is available until 4pm AEST
Lodgement is available as normal

Western Australia

Financial Settlement is available until 2pm AWST
Lodgement is available as normal

South Australia

Financial Settlement is available until 3.30pm ACST
Lodgement is available as normal

Queensland

Lodgement and settlement times remain unchanged

For more information, please visit https://www.pexa.com.au/hours-of-operation.

Kind regards,

Jarrod

Re: Calendar: Releases, Planned Outages, & Public Holidays | June 2020

Monster_inside — Wed, 29 Jul 2020 03:48:51 GMT

Hi there, Brisbane SHow Day holiday is 14/8/2020, and other parts of the state are getting the same date as a public holiday in lieu of their local show day holidays. Outside of Brisbane 14/8/2020 is called People's Day. Hurrah!

PEXA Plus Marketplace | Search provider price changes

Aoife — Thu, 09 Jul 2020 07:55:54 GMT

Hi Community,

PEXA Plus Marketplace provides a platform for practitioners in New South Wales and Victoria to compare and purchase land titles and other property searches in one convenient location.

From 9 July 2020, in line with annual CPI increases, Equifax and CITEC have updated their pricing.

Please note that Equifax prices also reflect a change in their administration fees.

If you have any questions regarding this or your PEXA Plus Marketplace experience, please reach out to us.

Kind regards

Aoife

Re: FY21 pricing | PEXA fees unchanged and Land Registry updates

HeatherC — Mon, 29 Jun 2020 02:55:21 GMT

Hi ,

If you have created documents in a Workspace with a settlement date on or after 1 July, and those documents have passed through lodgement verification, then the correct fees should be showing.

Heather

Re: FY21 pricing | PEXA fees unchanged and Land Registry updates

Michaela2808 — Mon, 29 Jun 2020 00:54:41 GMT

Hi Jarrod,

If workspaces are already set up and showing current lodgement fees but settlement is not happening until after 1 July 2020, will LRS the fee change in the workspace?

PEXA Integration: Introducing the Standalone Discharge Experience API

EmilyCanon_ — Mon, 29 Jun 2020 01:46:48 GMT

PEXA are excited to release a new API experience, the Standalone Discharge Experience API; giving Panel Law firms the ability to streamline the end-to-end standalone discharge process.

FY21 pricing | PEXA fees unchanged and Land Registry updates

Jarrod_McAleese — Tue, 30 Jun 2020 06:08:19 GMT

Hi Community,

As you’re aware, the annual CPI fee increase for PEXA’s online lodgement and financial settlement service typically comes into effect on 1 July.

However, as previously announced, in light of current circumstances, PEXA fees will not increase at the beginning of the financial year – instead, the current pricing schedule will remain effective until January 2021.

As is usual, any future price adjustment will be in line with the Model Operating Requirements which are set and governed by ARNECC and will be calculated based on the Consumer Price Index for March 2020 (ABS 6410.0).

Additionally, fees for each of the Land Registries have been updated, with any revisions taking effect from 1 July 2020.

Links to Land Registry announcements:

NSW
SA
QLD
VIC (no change)
WA

If you have any questions, please leave a comment below.

Kind regards,
Jarrod

Re: Industry responses to COVID-19

DMc — Mon, 22 Jun 2020 04:01:42 GMT

In case of use, some WA updates Landgate CIB's (since 330) which might have been missed;

https://www0.landgate.wa.gov.au/about-us/publications-and-awards/bulletins-and-manuals/customer-information-bulletins

RESOLVED: PEXA login error (bookmarks) | 1 June 2020

Jarrod_McAleese — Mon, 01 Jun 2020 21:34:20 GMT

Hi Community,

We are aware that users attempting to access the PEXA Exchange via a bookmarked link are encountering errors when logging in.

We are currently working on a resolution for this issue. To remedy this, please clear your cache (instructions for Chrome here).

Accessing the PEXA Exchange via Google, your browser's search bar or other means remains unaffected.

We'll provide a further update in due course.

Kind regards,

Jarrod

PEXA Plus Marketplace | Changes to council and property searches (NSW)

Jarrod_McAleese — Thu, 28 May 2020 02:38:43 GMT

PEXA Plus Marketplace provides a platform for practitioners in New South Wales and Victoria to compare and purchase land titles and other property searches from a range of different providers in one convenient location.

From 28 May 2020, in line with updates from authorities and councils, you may notice price changes to certain Equifax products. In addition, amendments have been made by PEXA, which will have a very minor impact on CITEC products.

If you have any questions regarding this or your PEXA Plus Marketplace experience, please reach out to us.

Kind regards,

Jarrod

WA Day, Western Australia | 1 June 2020

Jarrod_McAleese — Wed, 27 May 2020 23:12:56 GMT

Hi Community,

On the WA Day public holiday, 1 June 2020, financial settlement and lodgement will not be available for Western Australia.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Hi Community,

Kind regards,

Jarrod

NSW COVID-19 Temporary Lodgement Option of Paper Dealings through PEXA | Phase 2

Jarrod_McAleese — Mon, 25 May 2020 02:27:48 GMT

Hi Community,

As previously announced, the NSW Office of the Registrar General (ORG), NSW Land and Registry Services (NSW LRS) and PEXA have worked together to facilitate a temporary solution to lodge presently out of scope paper documents through the PEXA platform during COVID-19. Phase 1 of this roll-out has been live since 11 May, enabling PEXA Subscribers to lodge paper Real Property Act dealings with a Land Title Reference through the COVID-19 Residual Lodgement via the PEXA Platform.

Please note that Phase 2 is available in PEXA from today. As part of this, paper documents which don’t have a Real Property Act Land Title Reference or where the Land Title is not valid for electronic lodgement in the PEXA Platform, will be able to be lodged through the PEXA Platform using a prescribed Title Reference. For a full list of paper documents available, please see NSW LRS FAQs here.

Helpful links

Guidance on the COVID-19 Residual Lodgement process: https://community.pexa.com.au/t5/New-South-Wales/NSW-COVID-19-Temporary-Lodgement-Option-of-Paper-Dealings/gpm-p/19764

NSW LRS information pack: https://www.nswlrs.com.au/About/About/COVID-19-Key-Links

Help card: see attached.

Kind regards,
Jarrod

Service Charter update | Release 12.0.0

Jarrod_McAleese — Thu, 07 May 2020 03:39:45 GMT

Hi Community,

The Service Charter has been updated in line with the deployment of Release 12.0.0 on 4 May 2020. Clean and marked up versions of the Service Charter can be accessed via the attachments at the bottom of this post.

Kind regards

Jarrod

Temporary COVID-19 Residual Lodgement | NSW

Jarrod_McAleese — Wed, 06 May 2020 01:39:27 GMT

Hi Community,

The current COVID-19 (Coronavirus) outbreak presents a number of logistical challenges to industry, particularly to members regarding the in-person, physical lodgement of presently out-of-scope documents.

With this in mind, to support the state’s network at this time, the NSW Office of the Registrar General, NSW Land Registry Services and PEXA are working together to facilitate a temporary solution to lodging paper documents through the PEXA platform. This functionality will be released in two phases, commencing 11 May 2020.

From 11 May 2020, PEXA Subscribers will be able to lodge paper Real Property Act dealings with a Land Title Reference through the COVID-19 Residual Lodgement via the PEXA Platform.

From 25 May 2020, paper documents which don’t have a Real Property Act Land Title Reference or where the Land Title is not valid for electronic lodgement in the PEXA Platform, will be able to be lodged through the PEXA Platform using a prescribed Title Reference.

More information from PEXA is available here: https://community.pexa.com.au/t5/New-South-Wales/NSW-COVID-19-Temporary-Lodgement-Option-of-Paper-Dealings/gpm-p/19764.

Below are links to the ORG and LRS announcements:

NSW ORG: https://www.registrargeneral.nsw.gov.au/__data/assets/pdf_file/0009/823743/New_lodgment_option_during_COVID-19.pdf

NSW LRS: https://www.nswlrs.com.au/About/About/Announcements/83 and https://www.nswlrs.com.au/About/About/COVID-19-Key-Links

Kind regards,

Jarrod

PEXA Outage | 30 May 2020

Saysa — Mon, 25 May 2020 23:09:09 GMT

Hi Community,

UPDATE: 26 May 2020

There will be a PEXA outage from 9am – midnight on Saturday 30^thMay 2020 to conduct an infrastructure upgrade.

As a result, the PEXA system will not be available during this time.

If you have any questions, please don’t hesitate to ask below.

Thanks,

Saysa

Re: Labour Day Queensland | 4 May 2020

helene — Wed, 29 Apr 2020 23:07:42 GMT

Thanks

Labour Day Queensland | 4 May 2020

Jarrod_McAleese — Wed, 29 Apr 2020 07:29:50 GMT

Hi Community,

On the Labour Day public holiday on 4 May 2020, financial settlement and lodgement will not be available in Queensland.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Kind regards,
Jarrod

Re: ANZAC Day 2020 | 27 April public holiday (Western Australia)

DMc — Wed, 22 Apr 2020 01:03:33 GMT

Lest we forget!

Re: Easter holidays, 10-13 April

DMc — Wed, 22 Apr 2020 01:01:48 GMT

Was there an Easter Egg hunt or some Easter-themed feature I missed this year?

ANZAC Day 2020 | 27 April public holiday (Western Australia)

Jarrod_McAleese — Tue, 21 Apr 2020 00:14:07 GMT

Hi Community,

With ANZAC Day falling on Saturday 25 April this year, the following Monday 27 April will be a public holiday in Western Australia. On this day, lodgement and financial settlement aren't available in WA.

Queen’s Birthday public holiday 8 June 2020 (NSW, VIC, SA)

Jarrod_McAleese — Fri, 05 Jun 2020 06:05:24 GMT

Hi Community,

On 8 June, the Queen’s Birthday Holiday in New South Wales, Victoria and South Australia, financial settlement is not available for all states. This is due to the Reserve Bank of Australia (RBA)'s closure. Lodgement is still available in Western Australia, New South Wales, Victoria and Queensland.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Easter holidays, 10-13 April

Aoife — Thu, 26 Mar 2020 22:16:40 GMT

Hi Community,

During the Easter public holidays, 10-13 April, financial settlement isn’t available. Lodgement will still be available in Victoria and New South Wales.

Kind regards

Aoife

Support and guidance for PEXA members settling remotely

Aoife — Thu, 09 Apr 2020 00:09:54 GMT

Tips, tricks and advice for PEXA members settling digitally during the current COVID-19 situation

Hi Community,

As the global Coronavirus (COVID-19) outbreak continues to evolve, I wanted to reassure you that PEXA stands firmly with you, the broader community and our citizens in delivering a safe, efficient and reliable property settlement experience.

This cannot be underestimated as we face unprecedented global social and economic dislocation.

In support of our community, effective this week all PEXA teams began working remotely and face-to-face member meetings were replaced with a virtual solution, ensuring we assist in flattening the curve. I’m pleased to report that this has been a positive transition with no impact to members and the wider community in the property settlement process. As PEXA is a web-based platform, members can be confident their property transactions will continue uninterrupted.

This is a new experience for many of us and we’re here to assist wherever we can, beginning with the following tips from industry, including our regulator, ARNECC:

Verification of Identity (VOI) & Client Authorisation Form (CAF)

ARNECC has released its statement for completing VOIs and CAFs during COVID-19, noting face-to-face verification is not mandatory with ARNECC stating “Subscribers might like to consider using video technology as part of the verification of identity process”. Click here to read ARNECC’s full statement.

Please also note that VOI appointments remain available via Australia Post, ZipID and ID Secure.

PEXA Key

While you’re working remotely and limiting face-to-face client meetings, bank and trust account details can be communicated safely via the free PEXA Key app, removing the need to use email, mitigating any risk of succumbing to email phishing attacks.

It provides your business with an extra layer of security when communicating critical bank and trust details while also allowing homebuyers and sellers to track their settlement via their phone. We are no doubt all hearing and reading about the increasing prevalence of cyber phishing attacks worldwide and we encourage you to use tools like PEXA Key to keep client property transactions safe.

Digital Certificates – are you using a different computer or laptop as a result of remote working?

If you’re using a new or different laptop to sign in PEXA, you will need to download and install the digital signing software. Members using Mac computers, please note that the signing software is not yet compatible with their latest operating system, Catalina. For other Mac operating systems, please follow the instructions in this link.

Please remember to keep your Digital Certificate stored safely when not in use.

Support Services – we’re here to help

While there is so much uncertainty at the moment, we’re committed to being that little bit of stability in your day. Here are some of the ways we can help:

Help Centre: Our online Help Centre is fully stocked with articles, help cards, webinars, videos, simulators and more that can help you transact online.
Support Centre: Our friendly support staff are available on national business days from 8.30am – 8.00pm AEST/DT. They can be contacted by phone on 1300 084 515 or email at support@pexa.com.au.
Face-to-[virtual]Face Support: Our face-to-face team can now assist you virtually. Using Skype, WebEx and Team Viewer, our PEXA Direct Specialists and PEXA Partners remain available for appointments to help your business. Contact us at practitioner@pexa.com.au if you have any queries or to book an appointment.

We look forward to working with you over the coming weeks, as together we continue delivering this important service to Australian businesses and citizens.

Please feel free to reach out if you have any questions and stay safe.

Original:https://www.pexa.com.au/news/support-and-guidance-for-pexa-members-settling-remotely

ARNECC statement regarding VOI and CAF as a result of COVID-19

Ames — Thu, 19 Mar 2020 07:58:47 GMT

ARNECC have released a statement on Verification of Identity and Client Authorisation Forms as a result of COVID-19

Re: Daylight Savings 2020 ends | What this means for NSW and WA

Jodietai — Tue, 17 Mar 2020 05:10:24 GMT

Thank you for clarifying !

Industry responses to COVID-19

Aoife — Mon, 11 May 2020 02:27:36 GMT

Hi Community.

We will add to this page as updates are received from each state.

PEXA

Supporting our people and our network during COVID-19:
https://www.pexa.com.au/news/supporting-our-people-and-our-network-during-covid-19

NSW

Revenue NSW: https://community.pexa.com.au/t5/New-South-Wales/Revenue-NSW-Update-Mandate-of-eDuties-May-4/gpm-p/19656

Revenue NSW: https://community.pexa.com.au/t5/New-South-Wales/Revenue-NSW-Duties-amp-Business-Continuity-COVID-19-Update/gpm-p/19415
Office of Registrar General: https://www.registrargeneral.nsw.gov.au/regulator/coronavirus-update

Land Registry Services: See attachment below

Land Services SA: Verification of Identity Standard amendments due to the COVID-19 Emergency Response Act 2020

Update 20/03/2020 - ORG and Land Services: https://www.landservices.com.au/__data/assets/pdf_file/0024/5757/CIB-340-Settlements-Room-closures-due-to-Coronavirus-COVID-19.pdf

Email update 20/03/2020 - ORG and Land Services: See attachment below
Office of Registrar-General and Land Services SA: See attachment below

x2 Landgate: See attachments below

Landgate: https://www0.landgate.wa.gov.au/about-us/publications-and-awards/bulletins-and-manuals/customer-information-bulletins/cib_2020/bulletin-no.-330-19-march-2020

VIC

Victoria Land Registry Services: https://www.victorianlrs.com.au/news-updates/

Land Use Victoria: https://www.propertyandlandtitles.vic.gov.au/forms-guides-and-fees/overview

QLD

X2 Queensland's Titles Registry: See attachments below

Re: Daylight Savings 2020 ends | What this means for NSW and WA

IsaacK — Mon, 16 Mar 2020 22:46:56 GMT

The above times for NSW and WA of 5.30pm AEST and 3.30pm AWST respectively are available for booking anytime before the cut off of each state.

However the last automatic rollover settlement slots for those two states are 5pm AEST and 3pm AWST.

If we take an example where a workspace in WA is set for 2.30pm AWST, if this is not ready by that settlement time it will roll over to 3pm AWST. If by 3pm AWST it is still not ready, then settlement will drop off and you will not be able to rebook for this same day. Anytime before 2pm AWST if you rebook the settlement time - you will have the option to choose the final settlement time of 3.30pm AWST.

For those that have settlements in AEST - simply swap out the times accordingly but the same applies.

Regards,

Isaac

Re: Daylight Savings 2020 ends | What this means for NSW and WA

Jodietai — Mon, 16 Mar 2020 09:21:17 GMT

Thank you for the above information provided.

If a workspace is not in a 'Ready' status and is automatically rolled over every 30 minutes, what would be the latest time this will automatically rollover to?

Thank you

Daylight Savings 2020 ends | What this means for NSW and WA

Aoife — Mon, 16 Mar 2020 23:03:34 GMT

Hi Community,

The end of daylight savings is approaching (5 April 2020), and the RBA has issued its changes to RITS (Reserve Bank Information & Transfer System) session times.

As a result, settlement slots in New South Wales will be return to 5:30pm AEST (reduced from 6:30pm).

For our members in WA, settlement rebooking cut-off time will return to 2pm AWST (from 1pm).

Breakdown of settlement hour changes and impacted states from 5 April 2020 to 6 October 2020:

State	Times
NSW	9:30am – 5:30pm AEST (settlement rebooking cut-off time is 4pm AEST)
WA	8:30am-3:30pm AWST (settlement rebooking cut-off time is 2pm AWST)

Cheers

Aoife

Supporting our people and our network during COVID-19

Aoife — Fri, 13 Mar 2020 01:14:41 GMT

Update from Glenn King, PEXA CEO

One of the many benefits of a digitised property settlement process is the flexibility it provides in how we work – not just for us here at PEXA, but importantly for our members too.

This week, as a precautionary measure, the PEXA team invoked its business continuity plan with all teams working remotely for a day to ensure that no matter what the circumstance, property transactions continue to settle safely and successfully, at the standard you’ve come to know and expect from us.

We’re pleased to report that our member support service levels remained exceptionally high, with the platform preserving its 100% availability and more that 90% of calls into the Support Centre answered within 60 seconds. In short, if people do need to work remotely for extended periods, you have our assurance that property transactions can continue to settle successfully via PEXA.

One of the greatest benefits PEXA provides is the flexibility for network participants to continue acting on behalf of their clients from anywhere with internet access, giving members the option to avoid settlement rooms and other high density areas. We’re also offering our people the opportunity to work remotely.

As the Department of Health continues evolving its advice regarding precautionary measures to take in relation to COVID-19, PEXA will continue working with its team and the broader network to keep Australia’s critical $7.1 trillion residential property market resilient, and property transactions settling safely.

We look forward to working with you over the coming weeks, as together we continue delivering this important service to Australian businesses and consumers.

Please feel free to reach out if you have any questions.

Many thanks,

Glenn King
CEO

PEXA Newsroom update: https://www.pexa.com.au/news/supporting-our-people-and-our-network-during-covid-19

Re: Landgate update | electronic mortgage form

PaulBKal — Mon, 09 Mar 2020 01:34:23 GMT

Someone like to have a crack at figuring out what this means, out here in the real world, where people use plain English to communicate.

PEXA Plus | Introducing Rural Property Support - VIC and NSW

nickkouts — Tue, 03 Mar 2020 22:19:32 GMT

We are pleased to introduce support for rural properties for your Property and Title certificate searches in PEXA Plus for New South Wales and Victoria. When creating your Matter, simply enter the street name only or property name and you will be presented with a list of potential address options. You can then complete your searches as normal.

March Public Holiday, South Australia, 9 March

Aoife — Mon, 02 Mar 2020 10:32:34 GMT

Hi Community,

During South Australia’s March Public Holiday - Adelaide cup - on 9 March, financial settlement and lodgement will not be available in this state.

Kind regards

Aoife

Labour Day, Victoria, 9 March

Aoife — Mon, 02 Mar 2020 02:56:57 GMT

Hi Community,

Good news! You can still lodge and settle during Vic Labour Day, 9 March.

Kind regards

Aoife

Re: Security Policy and SOE updates

IsaacK — Wed, 26 Feb 2020 01:45:10 GMT

Hi all,

This post had attachments that were outdated. I have removed both and suggest the following;

For up to date Policy information, as Hannah discussed, please visit the Policy Page
For up to date Standard Operating Environment (SOE) details, please visit the SOE Page

Regards,

Isaac

Re: Update to Participation Agreement and Service Charter | 10 February 2020

DMc — Thu, 20 Feb 2020 01:47:05 GMT

Thanks for a response

Will pass on to the Originator. Cheers.

What are the impacts of a Subscriber choosing to opt-out of the Participation Agreement?

Would opt out of the agreement then either exclude the Subscriber from the ELN as a participant & or exempt the subscriber from its mandated use?

What is required to opt-back-in?

Re: Update to Participation Agreement and Service Charter | 10 February 2020

Jarrod_McAleese — Wed, 19 Feb 2020 23:35:00 GMT

Hi ,

PEXA undertakes two major and two minor releases annually to update functionality and provide new service offerings to our Subscribers across all active jurisdictions. Depending on the nature of the change, this requires amendments to the PEXA Service Charter or the Participation Agreement.

PEXA regularly consults with relevant peak bodies and incorporates Subscriber feedback and suggestions wherever possible in the design and functionality of various features of the ELN. The variation process is outlined in clause 22 of the Participation Agreement, which all Subscribers agree to when joining PEXA. It's important to note also that Subscribers are free to opt in and out of the agreement, provided PEXA receives 30 days' notice.

Regards,

Jarrod

Re: Update to Participation Agreement and Service Charter | 10 February 2020

DMc — Wed, 19 Feb 2020 03:51:04 GMT

As asked elsewhere "I do find it curious that a system we are forced to use (by mandate and monopoly - at least in WA) can seemingly change their Service Agreement without consultation.

What happens if you are not happy with the new terms?"

Subscriber Review Process notifications sent in error | 17 February 2020

Jarrod_McAleese — Mon, 17 Feb 2020 23:01:08 GMT

Hi Community,

Please note that some Subscribers have inadvertently received a notification on the afternoon of 17 February 2020 stating that they have been randomly selected to complete PEXA’s Subscriber Review Process (SRP). For those that are unaware, PEXA’s SRP is a regulatory requirement for PEXA to confirm its members are complying with ARNECC’s Model Participation Rules (MPR).

Subscribers are advised to disregard the notification received as it has been sent in error. Impacted Subscribers would have received an error message which either states “Security constraints prevent access to the requested page” or “User <email address> not found” upon clicking on “Start Questionnaire”.

This issue has now been resolved and we apologise for any confusion and inconvenience caused.

Please note that those in scope for the next round of questionnaires will also be sent an email with further background information, in addition to the notification seen today.

If you have any questions or concerns, please feel free to email: SubscriberReviewProcess@pexa.com.au.

Kind regards

Re: Tax Relief And Council Support For Communities Devastated By Bushfires

tania1 — Mon, 17 Feb 2020 05:07:19 GMT

It is truly wonderful that so many people are helping out and that the government has given this assistance strengthens my faith in humanity. Good for them.

Labour Day in Western Australia, 2 March

Aoife — Sun, 16 Feb 2020 23:46:40 GMT

Hi Community,

During the Western Australia Labour Day public holiday on 2 March, financial settlement and lodgement will not be available in WA only.

Cheers

Aoife

Landgate update | electronic mortgage form

Aoife — Fri, 28 Feb 2020 01:45:27 GMT

On Monday 10 February 2020, Landgate released updates to the electronic mortgage form. Landgate has advised us of the following in relation to this change:

“Landgate has updated the format of the electronic mortgage form approved by the Registrar of Titles.

The updated and approved form has some slight variations in formatting to the national mortgage form.

When using the form, parties should ensure any counterpart mortgage complies with the Transfer of Land Act 1893, Section 105 and Section 4(1CA) and the Transfer of Land Regulations 2004 (the Regulations).

Information on immaterial differences between counterparts is available in Part 2, Section 3A of the Regulations.

If you have any questions, please email: dealings@landgate.wa.gov.au”

Kind regards

Aoife

Re: Update to Participation Agreement and Service Charter | 10 February 2020

DMc — Wed, 05 Feb 2020 08:38:17 GMT

Why the changes?

Update to Participation Agreement and Service Charter | 10 February 2020

Jarrod_McAleese — Wed, 05 Feb 2020 02:06:17 GMT

Hi Community,

With PEXA Release 11.1.0 going live on Monday 10 February 2020, the Participation Agreement (for Representative Subscribers) and Service Charter will be updated. Clean and marked up versions of these documents can be accessed via the attachments at the bottom of this post.

Kind regards

Jarrod

Australia Day public holiday, 27 Jan 2020

Aoife — Wed, 15 Jan 2020 05:02:44 GMT

Hi Community,

During Australia Day public holiday, 27 January 2020, financial settlement will not be available in all states.

Lodgement will still be available in Victoria and New South Wales.

Kind regards

Aoife

Re: Our thoughts are with the Browitt family and all those affected by the volcano eruption in NZ

PMcKee1 — Tue, 14 Jan 2020 04:33:26 GMT

In relation to the post published above by the PEXA team, it is with the deepest sadness to share that Paul Browitt passed away on Sunday evening.

Paul suffered from severe burns from the White Island volcanic eruption in New Zealand, and despite the best efforts of the hospital, could not recover. Paul worked with us for 36 years and was a highly respected member of our staff. For a short time Paul was a member of my Branch and I very much appreciated his sense of humour, team work and technical knowledge.

Our deepest condolences go out to his wife Marie and daughter Stephanie who remains in hospital. Please keep them both in your thoughts and prayers.

Thank you.

Tax Relief And Council Support For Communities Devastated By Bushfires

Lindiana — Tue, 14 Jan 2020 04:47:41 GMT

The Victorian Government has announced a range of of tax relief measures and Council support for those affected by the Victorian bushfires.

Changes to NSW Land Title Prices

nickkouts — Mon, 13 Jan 2020 23:09:06 GMT

We have been informed that Equifax and Citec will increase the price of their New South Wales land title searches from Tuesday, 14 January 2020. From this date, the new prices will be reflected when you open a matter in PEXA Plus.

You can log in to PEXA Plus Marketplace by clicking here. If you have any questions, please contact your PEXA representative.

Kind regards,

Nick Koutsioulis

Our response to the bushfires

Glenn — Tue, 07 Jan 2020 09:41:47 GMT

Our thoughts go out to our friends, families, colleagues and members who are impacted by the current, devastating bushfires.

We know that many of you have been directly impacted, and the task of rebuilding homes, businesses and lives is not a small one. While the scale of this crisis is difficult to comprehend, the emotional toll is even harder to quantify.

For those of our members affected by the devastation, PEXA would like to offer free access to confidential counselling through Assure Programs, when you're safe and able. Across the country, Assure provides qualified psychologists via phone and face-to-face support. It is our hope that this will go some way to helping our community work through its loss and grief.

Here's how you access the service:

Assure Programs – confidential counselling service

Call: 1800 808 374

Quote: “PEXA MEMBER”

For the broader community, PEXA is donating $100,000 to the Red Cross Bushfire Relief and Recovery Fund. These funds help provide emergency assistance in communities affected by the bushfires as well as providing training and equipment for the many, many brave volunteers battling the blazes.

Our offices around the country are also hosting fundraisers over the coming week with all proceeds going to the Wildlife Emergency Fund. If you would like to be involved, please reach out to us here.

Airbnb - temporary accommodation

If you are in an impacted area and need a place to stay, Airbnb is providing access to free, temporary accommodation through its Open Homes program:

Victoria: https://www.airbnb.com.au/…/disaster-re…/victoriabushfires20

New South Wales: https://www.airbnb.com.au/…/bushfire-new-south-wales-2020-01

Department of Human Services - income assistance

Additionally, the Department of Human Services (DHS) has published available assistance for those who’ve lost income or have been adversely affected as a direct result of the bushfires:

https://www.humanservices.gov.au/individuals/help-emergency/bushfires

If there is any other assistance or support we can provide, please do not hesitate to reach out.

Yours sincerely,

Glenn King

PEXA CEO

Re: PEXA Plus | Latency Issue | RESOLVED

nickkouts — Wed, 18 Dec 2019 23:30:39 GMT

Hi Community,

We have resolved the delay's in updating My Workspaces, Today's Settlements and Settlements Calendar in PEXA plus.

Kind Regards

Nick Koutsioulis

Re: ARNECC Notification to Subscribers

DMc — Fri, 20 Dec 2019 02:42:09 GMT

Draft MPR V.6 out for review

https://www.arnecc.gov.au/resources/consultation/model_participation_rules

Draft MOR V.6

https://www.arnecc.gov.au/resources/consultation/model_operating_requirements

But would still prefer to read the recommendations under the independent report.

Re: Our thoughts are with the Browitt family and all those affected by the volcano eruption in NZ

PMcKee1 — Tue, 17 Dec 2019 03:01:18 GMT

Thank you PEXA team.

PEXA Plus | Latency Issue | RESOLVED

nickkouts — Wed, 18 Dec 2019 23:29:00 GMT

Hi Community,

There is currently a delay in updating My Workspaces, Today's Settlements and Settlements Calendar in PEXA plus.

We are working to resolve this issue.

An update will be provided once resolved. We apologise for any inconvenience.

Please note, this does not impact your PEXA Exchange settlements or Marketplace search orders.

Kind Regards,

Nick Koutsioulis

Our thoughts are with the Browitt family and all those affected by the volcano eruption in NZ

TJ — Mon, 16 Dec 2019 00:35:06 GMT

The team at PEXA would like to acknowledge the Browitt family who tragically have been impacted by the volcano eruption on White Island NZ.

Paul is a valued member of our close industry and if you would like to support the Browitt family, you can visit this GoFundMe link:

https://www.gofundme.com/f/nz-volcano-support-the-browitt-family

Our thoughts are with the Browitt family and all those affected during this difficult time.

victorian settlements

cstewart — Fri, 06 Dec 2019 02:34:12 GMT

There appears to be a delay from settlement commencing at 12.30pm. Now at 1.33pm, Lodgement is stuck on Ready, and Financial Settlement stuck on Settling. Is there a known issue?

Videos on Community

TJ — Wed, 04 Dec 2019 22:33:12 GMT

Hi Community,

You may have noticed that some embedded videos on Community are not displaying. We're working on a fix.

In the meantime you can view all of our videos on our YouTube Channel.

Christmas & Boxing Day 2019 + New Year’s Day 2020

Aoife — Wed, 04 Dec 2019 03:29:39 GMT

Hi Community,

On Christmas Day, Boxing Day and New Year’s Day 2020, financial settlement will not be available in all states. However, lodgement is still available in Victoria and New South Wales.

State breakdown of lodgement and settlement availability on Christmas Day, Boxing Day and New Year’s Day 2020:

NSW: Lodgement is available