All Share your Experiences posts

Re: Banks

Claudia11 — Fri, 29 Jan 2021 04:02:06 GMT

Just thought I share our experience with BOQ last week. They were invited, they accepted the invite but did not accept the date and time. When our client and everyone involved contacted them (numerous telephone discussions) we were advised they needed 72 hours to book in a settlement and we were then advised that their agent did not have the capacity to settle (long weekend). As this was a QLD matter, which is time of the essence. We were advised to move the date so we could guarantee the a new date and time (while on the phone with BOQ, the workspace updated as per their request) their agent again did not accept the booking and we lost another day. This continued for a couple of days, more phones with BOQ and their team leaders etc until they finally realised they should engage another agent who was able to accept the settlement time and date finally.

I can understand why there was a 72 hour notice period but why is it that every time there is a long weekend, banks cannot handle the additional volume of work. The banks should have additional Pexa agents or additional staff available to assist during these busy times (Covid isn't an excuse anymore, majority are working from home). Not to mention how much slower they have become.

Rant done for now.

Thank you PEXA & our peers in SA for our rating last quarter!

JessKolb_SmartConvey — Wed, 20 Jan 2021 23:04:48 GMT

We feel extremely humbled to have been rated by our peers as one of the top performers nationally, using PEXA Exchange this past quarter.

We make a conscious effort to ensure our workspaces are opened and invites are sent & accepted early to ensure that we meet settlement date. We pride ourselves on our ability to respond to conversations quickly and to assist our peers along the way.

Thank you to PEXA for providing us with this fantastic platform and enabling eConveyancing, also to Emma Green our PEXA Direct for all her support and finally to all of our peers who rated us. We look forward to continuing to settle with you!

#smartconveyancingsmartformone #eConveyancing #pexa

Re: Paul Denny Real Estate Agent Breakfasts

EricsYyy — Thu, 21 Jan 2021 19:07:15 GMT

Yes, I agree. This is a good mutual benefit for both sides. The most important advantage is that you exchange information, etc. I wonder if you talk about investment topics? Because the acquisition of a business or real estate is often discussed in a warm atmosphere. Just the same for breakfast or dinner. I was once looking for BTL Investments to run a business, and I can tell you with confidence that it is difficult. A lot of hassle with paperwork, plus if you went to a really nice office. So the most important thing is to remain a person, not to be arrogant.

Re: Paul Denny Real Estate Agent Breakfasts

RebeccaOgden — Sun, 17 Jan 2021 21:35:00 GMT

This is very cool, he exchanges useful information

Re: Settlements this week

Morri — Tue, 15 Dec 2020 00:21:43 GMT

Thanks

I have updated the post accordingly to account for the increasing use of ESS.

Re: Settlements this week

DMc — Mon, 14 Dec 2020 10:30:02 GMT

"entering total funds required" is so yesterday, now nearly all WS are using the Enhanced FSS Complete with 14 stations for practitioners to work through... just in time for Christmas!

Settlements this week

Morri — Tue, 15 Dec 2020 00:20:44 GMT

The run up to the end of the year is always an extremely busy period.
We are focussed on getting as many people in (an out) of their homes in the lead up to Christmas as possible to meet their contract obligations.

As it stands, the 16th, 17th & 18th of December already have double the number of settlements of an average day.
We will work hard to make sure all these transactions settle on time.

To make this happen we ask for your support in ensuring that your workspace is prepared as early as possible.
Two critical components of this are ensuring the Transfer is created immediately if you have not already done so, and entering total funds required as early as possible.

If your workspace has the Enhanced FSS activated, you’ll be agreeing funds due for settlement and selecting ready for shortfall or surplus.

This will allow us to prepare as many settlements as possible prior to the settlement date.

Additionally, if there is any settlement scheduled for these dates that is unlikely to be ready, we ask that you consider changing the settlement date.

Your support and patience is greatly appreciated.

David Morrissey
Chief Product Owner
CBA Retail Home Loan Operations

Our purpose is to improve the financial wellbeing of our customers and communities.

Saving Time and Being Vigilant of Cyber Fraud Leading up to Xmas

LindaT — Tue, 01 Dec 2020 01:17:17 GMT

As we head into the busy period for settlements in the lead up to Christmas and the holiday season, time is more precious than ever, as is protecting you and your clients from cyber crime. Email fraud, phishing attempts, scams and reported losses have increased since the COVID situation came into effect, and it is critical that firms are doing all they can to mitigate this risk.

The common misconception is that fraudsters can only manipulate the body of your email, where they can in fact tamper with attachments (including editing PDFs), send completely new emails whilst posing as a client or practitioner. I have unfortunately seen this occur on a number of occasions with clients I work closely with, and whilst verifying bank account information is important, it can be missed by even the most experienced operators. We are all human, after all. It only takes one incident, which could cause a significant impact and distress to all parties involved.

Front and centre, PEXA Key should be used to eliminate the need to ever use email to transmit bank account information - this is where the risk is. Having to re-key bank account details also presents the risk of data-entry error. Eliminating risk is one thing, but leading up to a hectic time of the year, using PEXA Key will also save you valuable time by removing the need to draft and send emails with bank account information, then potentially going back and forth chasing the client to verify account information.

We have the 'Secure Communication Guarantee' which will provide you and your clients with the peace of mind and confidence that PEXA Key is safe. Recently, PEXA Key was awarded the 'Best Service Innovation 2020' by the Australian Financial Review. We are very proud of this!

A quick reference help card is attached to this article, and our friendly Support Team or your assigned PEXA specialist can help if you need any assistance.

https://www.pexa.com.au/pexa-key

AIC Best Practice Dinner in Penrith

SharonLadkin — Thu, 19 Nov 2020 02:45:13 GMT

A great night was had by all at the AIC's Best Practice Group dinner for the Penrith/Blue Mountains cohort last night. A wonderful evening of collaberation and knowledge sharing.

Re: Finch Legal Toowoomba

Morvanna — Tue, 20 Oct 2020 01:38:04 GMT

What a great journey you have had Leesa. Thanks so much to you and for sharing same.

Re: Finch Legal Toowoomba

LaurenFraney — Tue, 20 Oct 2020 00:24:47 GMT

Thanks for sharing Leesa and Helen!

Finch Legal Toowoomba

helene — Mon, 19 Oct 2020 23:17:44 GMT

Leesa from Finch Legal gives a little insight of her story living and working in a country community of Toowoomba.

Leesa, you’ve been a lawyer for 5 years now, what has that journey been like for you?

I love being a lawyer and am grateful I found a career path that I enjoy so much. There have been times when the journey has been a little shaky but I have always been surrounded by supportive people.

Living and working in a regional town like Toowoomba must have many benefits, can you tell me a few?

Absolutely, I have found the larger percentage of the community want to provide support, and see other businesses succeed. This has led to a lot of opportunity for collaboration, which has really been highlighted to me in starting my own business with the relationships I have formed and the people I have met over the last 15 months.

What’s one thing you think Toowoomba has over any other place in QLD and one thing you wish it had?

I grew up in Yeppoon – so can I say I wish it had a beach and some islands? The thing I find Toowoomba has is a lot of opportunity and diversity, and despite being a larger town – there is still a strong community feel.

What is the one piece of advice you would give to your 18 year old self?

Don’t sweat it if you don’t have it figured out. You are still young and you never know where life will take you. At 18, I never would even have imagined being a lawyer, and look where we are!

Thanks Leesa for a little snippet of your story.

Get to know Regional Qld

helene — Mon, 12 Oct 2020 02:28:42 GMT

Hi my name is Helen, I have been at PEXA for nearly four years as a Practitioner Specialist, and being a rural girl myself I am so passionate about regional firms. It is my absolute pleasure to virtually service all Regional QLD. Before COVID I would visit them every few months or so. I miss catching up with them face to face, but love supporting them virtually as they transition to digital. Over the next month I will be bringing you a series of Q & A’s with some of the firms that make up my portfolio. I hope you love getting to know them as much as I have.

Maddie is a lawyer at Paul Watts and Co a family run operation based in beautiful Yeppoon.

Maddie, you not only run a law firm, but you run it with your family? What is that like!?

It can be challenging at times but it is also very rewarding. I am lucky to be able to do something I love and be doing it with my family and for my family. It’s my father’s legacy so it means so much more doing it all together.

You’ve got a young family, what is your best tip for people who like you juggle both?

Don’t be too hard on yourself. You are only one person. Prioritise, keeping calm and having good protocols in place are key for me. I have to be super organised.

What’s your favourite thing about property law?

I am a very routine and structured person and that’s what I like about property law. As much as it can be the same it can also be so different. No day is the same.

Fast forward 10 years, where will you be?

Hopefully still running our little practice in our beautiful, buzzing coastal town and offering people quality legal service with my beautiful family behind me.

The team at Paul Watts & Co

Re: Have you ever been in a plane and listened to passengers talk to one another? Rebecca Hayes, AIC

GordonHawk — Tue, 29 Sep 2020 18:56:00 GMT

Well, that is pretty interesting. But you have no idea what I am listening to day by day. I am working for a private jet rentals and we have a lot of interesting personalities on board. We have a lot of famous actors and I am more than sure you know them, businessmen, singers, leaders and so one. So, i could say that the majority of the are not speaking about their work and not even about families. They start to make a lot of jokes and speak about a lot of stupid things, I am a bit disappointed because I was not expecting such kind of topics from "inteligent" people.

PEXA Enhanced Financial Settlement Schedule Webinar Training NSW

AmandaKeenan — Wed, 16 Sep 2020 23:17:23 GMT

Hi Team,

We are enhancing the Financial Settlement Summary tab and TEAM NSW are hosting two webinars next week to demonstrate the enhanced view.

We would love for you to join us on either:

1. September 21 at 12.30 pm; or

2. September 23 at 12.30 pm.

Click here to register for your preferred webinar.

Amanda

Re: Virtual Wine Tasting During VIC Lockdown

DMc — Tue, 11 Aug 2020 02:20:17 GMT

Love it!

Would be easy to expand this across the Nation, might even be adapted as a business model for some entrepreneur!

Virtual Wine Tasting During VIC Lockdown

LindaT — Tue, 11 Aug 2020 01:32:24 GMT

With the current Victorian Stage 4 Restrictions, meeting with our members face-to-face is not an option. However, there are still fun and interesting ways to keep connected whilst we find ourselves in these challenging times. The Victorian PEXA Partner Team recently held a virtual wine tasting with some our VIC AIC members. No need for designated drivers or long drives out to the wineries as we brought the winery into our homes!

A great evening that was an informative, enjoyable and unique experience.

Wine Samples

Wine Tasting in Isolation

Re: Happy Birthday Community!

DMc — Thu, 23 Jul 2020 04:22:34 GMT

That time of the year again, Happy Birthdayweek, Community!

Now that we are 4, I guess we're too old for parties now?

Unless my invite is still in the mail.

On a side note, have Tags been disabled?

Re: When do vendors receive settlement funds?

MarcianoLawyers — Mon, 13 Jul 2020 03:58:45 GMT

Hi all,

My understanding of "Cleared Funds" is funds are subject to the banks various processing times before cleared and available in the vendors account, whether paid by electronic transfer or bank cheque.

Please clarify how PEXA claim vendors will receive sale proceeds as cleared funds, eliminating the need to wait for a bank cheque to clear before they can access their money.

Domenic.

Re: Member Support Centre: Common calls #1

DMc — Wed, 10 Jun 2020 04:52:43 GMT

Thanks for the Post.

May I suggest a quick link to this post and other relevant FAQs in the actual workspace for user to find the answer directly.

Keep up the good work.

Member Support Centre: Common calls #1

vanessarota — Wed, 10 Jun 2020 04:19:54 GMT

Hi Community,

My name is Vanessa and I work in our Member Support Centre. I’m here to deliver some settlement tips and tricks, based on the calls and feedback we receive from members, We've identified that many members have been asking the question; Why are fees missing from the Destinations?

For fees to be automatically populated in the ‘Destinations’ tab on the settlement screen, all of the documents need to have passed lodgement verification.

Lodgement verification is the process where the documents are sent to the Land Registry to be reviewed and return from the Land Registry with a Document Verification Result (the fees are also returned at this point).

Lodgement verification can only occur when all documents have a Document Status of ‘Prepared’. Any document with a Document Status of ‘In Preparation’ indicates that the document is missing information and will need to be edited and saved to trigger lodgement verification.

HANDY TIPS:

Edit the document to help assess what information is missing, also check the ‘Participants Screen’ to ensure all Party details have been entered completely. An ‘i’ beside a participant name will indicate that further information is required.

Lodgement fees will be attributed to the Responsible Subscriber (lodging party). The Responsible Subscriber can be changed via the Lodgement Instructions on the ‘Document’ screen.

Some PEXA Subscribers will have a Profile setup in place where their PEXA fees are collected outside of the workspace and therefore will not be reflected in the Financial Settlement schedule. We advise to liaise with the relevant party to confirm this.

For further information on the Fee Schedule and Lodgement Overview, please refer to the Community links below.

Fee Schedule | Help Centre

https://community.pexa.com.au/t5/Help-Centre/Fee-Schedule-Help-Centre/ba-p/48

Lodgement Overview | Help Centre

https://community.pexa.com.au/t5/Help-Centre/Lodgement-Overview-Help-Centre/ba-p/5

If you have any questions or would like us to cover a particular topic, please leave your suggestions below.

Re: Watching settlement status progress in your workspace

DMc — Thu, 21 May 2020 03:11:44 GMT

Or merely in case anyone is keen to DIY or build your own... https://css-tricks.com/how-to-build-a-chrome-extension/

Re: Watching settlement status progress in your workspace

DMc — Wed, 13 May 2020 02:30:06 GMT

Looks like Chrome Store has flagged that Auto Refresh extension as containing malware and disabled it.

Where has my Auto Refresh extension gone!?

Whilst we are able to find another replacement extension in the short term, there is a level of mistrust that is now introduced.

Any chance of PEXA creating an inbuilt option or its own extension rather than relying on 3rd party extensions? PLEASE!

Message from Land Services SA: The importance of the Priority Notice

Jess_Kolb — Mon, 11 May 2020 23:31:32 GMT

With the ever changing circumstances of the COVID-19 (Coronavirus) pandemic, it is timely that I remind you of the importance of the Priority Notice, when transacting land.

Priority Notices play an important role in mitigating potential fraud and provide a similar level of comfort as that of the Duplicate Certificates of Title did, prior to the introduction of electronic conveyancing.

The use of Priority Notices is encouraged as it protects consumers and their interests when transacting land. This is particularly important in an environment where lodgement occurs through the different mediums of paper and electronic channels.

It becomes even more relevant should an event arise where dealings are either unavailable electronically and/or you cannot attend the Land Services SA’s office in person.

Read our CEO, Brenton Pike's views at: https://www.linkedin.com/pulse/why-some-lenders-purchasers-insisting-priority-notices-brenton-pike

#landservicessa #property #conveyancing #fraudprotection #riskmitigation

Re: 200 PEXA Settlements for Mead Robson Steele

Jess_Kolb — Mon, 11 May 2020 01:00:44 GMT

Congratulations Katie! Great effort!

Re: GST withholding in PEXA

DMc — Tue, 05 May 2020 08:16:43 GMT

Suggest allowing files & maybe conversations (At least regarding ATO forms) to still be uploaded and communicated to the Settled Workspace after settlement.

Allows Secure communication & confirmation of the ATO Form 2 being done.

BTW would be nice to have a direct link to generating the appropriate ATO form as well! #HintHint

Re: Superannuation Funds transacting on PEXA NSW

DavidMcDowell — Thu, 30 Apr 2020 06:10:44 GMT

We have received information from Revenue NSW that those matters pursuant to Section 62(1)(b) of the Duties Act 1997 can now be completed on PEXA and that a stamping issue will not occur.

Digital Certificate Shell Replacement

LindaT — Wed, 29 Apr 2020 04:28:47 GMT

Lately, there have been a few members who have been in contact regarding cracked or loose digital certificates. This can sometimes cause intermittent signing issues but members will be happy to hear that there is an easy solution for this.

A new shell can be ordered via our Support Team, who can be contacted on 1300 084 515. The cost of replacement is $10 after a PEXA subsidy, which is direct debited from your general/office account. The new shell will be sent in the post.

Upon receiving the new shell, it will be necessary to remove your digital signing SIM card from your old shell and insert it into your new shell/USB. In the interim, some tape can be used to tightly hold the casing together which should solve the problem until your new shell arrives in the mail.

If you need assistance, feel free to contact your PEXA Specialist or our friendly Support Team.

Re: Introducing our 2020 Community Super Users!

CT — Thu, 09 Apr 2020 02:55:12 GMT

Glad to hear you keeping safe, I would be getting onto public transport either if it could be avoided. I have noticed even in the supermarket some people do not understand what social distancing actually means. Stay safe x

Re: Introducing our 2020 Community Super Users!

Claudia11 — Thu, 09 Apr 2020 02:08:24 GMT

Hi Christine

I have been working from home for the past 4 weeks, I wasn't game to travel on the train for an hour. It's been crazy, haven't been home this long for years! Very different!

Stay safe

Have a great Easter.

Re: Introducing our 2020 Community Super Users!

CT — Sun, 05 Apr 2020 22:25:49 GMT

How is everyone doing in this crazy world at the moment? I am still working from the office at the moment but most of my team are located in separate offices and working from home.

Re: Introducing our 2020 Community Super Users!

sonia-collins — Fri, 03 Apr 2020 03:11:17 GMT

Congratulations all

Re: Introducing our 2020 Community Super Users!

Annelie — Mon, 30 Mar 2020 22:57:23 GMT

Thank you to all of the wonderful staff at PEXA for welcoming us into your office and great work environment! It was a very productive, and fun, couple of days, much appreciated!

Kind regards,

Annelie

Re: Pexa flawed system

Jarrod_McAleese — Mon, 30 Mar 2020 05:26:13 GMT

Hi ,

We're very sorry to hear about your experience – buying a property is equal parts exciting and stressful, and we understand those feelings are probably amplified at the moment.

PEXA works to help lenders, legal practitioners, land registries and the extended industry facilitate fast, safe and efficient property transactions for clients. That said, property transactions in PEXA still rely on collaboration and communication between parties, as is the case with paper settlements.

In paper, settlement is not booked until the required documentation has been received and checked by each party. To help provide you with some background, the equivalent of this scenario in PEXA is parties waiting to accept a proposed (and flexible) settlement date and time, when all parties are ready.

Your lawyer or conveyancer should be able to give you an update on the matter – feel free to send us a private message with their details, and we can ask them to get in touch if you like.

Kind regards,
Jarrod

Pexa flawed system

LL — Fri, 27 Mar 2020 06:20:21 GMT

we are in process of arranging finance to complete our house build.
our original date that we’re aiming for settlement was 20 March and fell over when one party suggested that they didn’t have all required paperwork from the other. No alarms or alerts were in place meaning that unless the broker was on top of it no one new until was too late.
A new invite was sent and now all parties have accepted except one has not accepted time and date!!
No one can tell us when this will happen or who can contact to find out. Everyone just putting hand up and saying they don’t know. Doesn’t leave us in a great position as we are desperate for this to happen urgently. The old LTO system would be much better but obviously now with covid this has become problematic.
Frustrated!!!!

Adjustments and Payments disappearing

Claudia11 — Wed, 25 Mar 2020 22:30:34 GMT

Hi Everyone

Just in case you think you are going nuts or blind like I was this morning and have lost your adjustments and payments. It is possible that a small update has set your settings back to default. There is a quick fix, go to administration tools, manage subscriber details and go half way down the page to

Financial Settlement Schedule - Adjustments preferences, click on the display and adjustments and remember to hit save!

Thanks Paul

Re: PEXA Key Invitation - Client Email Template

KarenBarr — Mon, 23 Mar 2020 00:24:57 GMT

you are most welcome!!

Re: Working #TogetherApart

DMc — Sat, 21 Mar 2020 06:22:36 GMT

Great post

Some work-from-home considerations (on the fly);

Cyber tips;

Check your work-from-home internet traffic is reliable secure and segregated from the home network, this may be a requirement under certain cyber-insurance-policies.
Sometimes your VOIP and other internet services may need to whitelist (approve) your different IP address to operate.
Consider/revise your own Business Continuation Plan BCP (back-up plan) what is your plan if;
- Home internet &/ data access is limited/outage (including power outage).
- Internet access device &/ toggle is lost/stolen.

Security;

Emergency evac plan.

Data &/device (toggle) access.

Personal;

Noise, comfort, and personal space could be factors to consider depending on the local environment.
Plan if personal health deteriorates.

Other;

Worthwhile to check and consider that some licensing, insurance bodies, rating authority, strata body, etc, may also need to be notified of the change.

Feel free to suggest some more.

Stay safe & Enjoy.

Re: PEXA Key Invitation - Client Email Template

ReneeC — Fri, 20 Mar 2020 01:08:21 GMT

Thank you ! Exactly what I needed.

Working #TogetherApart

HeatherC — Fri, 20 Mar 2020 10:59:33 GMT

Hello Community,

As more of our members are keeping their businesses operating with staff working at home, we thought it would be worth sharing some tips that may assist with the transition, insofar as PEXA is concerned. Although PEXA is a web-based application, and can be used anywhere you have an internet connection, there are some factors to be mindful of –

Digital Signing Certificate Software

If you are a signer in PEXA, and will be signing on a computer you haven't signed on before (perhaps a personal laptop, as opposed to your desktop computer in the office), you will need to ensure you have downloaded and installed the digital signing software, which may be found here. Please take note of the number of steps you need to follow for your preferred browser, and proceed through them sequentially. If you do not have administrator rights to your computer, you may need to ask your administrator to complete the download and installation for you.

If you are using a Mac computer, please note that the signing software is not yet compatible with their latest operating system, Catalina. For other Mac operating systems, please follow the instructions in this link.

Of course, it goes without saying, please remember to take your digital certificate home with you, and ensure it is stored safely when not in use.

Multi-factor Authentication (MFA)

Although users have the option of receiving their MFA code via SMS or the smartphone app, we find the most reliable option to be the latter. The code is generated immediately in the smartphone app for users to transcribe into PEXA, and while it is likewise generated immediately for the SMS option, there can be latency issues with some telecommunication providers that mean the code is not received by the user for some time. For more information, please see this article, and if you would like assistance moving from SMS to the smartphone app, please contact our Support Centre on 1300 084 515.

Verification of Identity (VOI)

We know many of our members are hesitant to meet with clients face-to-face now to complete their VOIs, which is perfectly understandable. At this stage, Australia Post, ZipID and ID Secure are conducting VOI appointments as per usual, so you may opt to outsource at the moment.

Using PEXA Key

PEXA Key provides your business with an extra layer of security when communicating bank account details and allows homebuyers and sellers to track their settlement on their phone. Bank and trust account details are communicated via the PEXA Key app, removing the need to use email and mitigating you and your client’s risk of succumbing to phishing attacks. For more information about PEXA Key, visit our help page.

Help Resources

PEXA has a fully stocked Help Centre right here on Community where you can find articles, helpcards, videos, simulators and more that can help you with your work. We also have an abundance of webinar recordings here that may be useful, particularly as the end of CPD year approaches in many jurisdictions. Please see information about claiming CPD points here.

Our Support Centre remains available on national business days, and can be contacted by phone on 1300 084 515 or email at support@pexa.com.au.

If there is anything else we can do to support you as you transition to working from home, please let us know.

Heather

We love our members! Networking, sharing ideas and catching up with our members over dinner.

LindaT — Mon, 16 Mar 2020 01:07:24 GMT

Re: QC LAW IS HERE TO HELP ALL GOLD COAST FIRMS IN THE PEXA WORLD

johnkeating — Thu, 12 Mar 2020 06:11:18 GMT

Fantastic post Kim. I'd be more than happy to lend a hand with firms using the platform.

Re: QC LAW IS HERE TO HELP ALL GOLD COAST FIRMS IN THE PEXA WORLD

LaurenFraney — Thu, 12 Mar 2020 04:47:34 GMT

Thank you so much Kim! Your leadership is outstanding and your support is inspiring!

QC LAW IS HERE TO HELP ALL GOLD COAST FIRMS IN THE PEXA WORLD

Kimoldroyd — Wed, 11 Mar 2020 06:10:25 GMT

At QC LAW we are here to help !!!!

PEXA is brilliant and will only work to its potential if we all get on board. If you are set up on PEXA but finds that they are 'too busy' or nervous to transact in the PEXA workspace or need guidance with a settlement , or isn't quite sure how best to implement PEXA into their workplace (like we once were), please feel free to reach out on here, please call one of us on 07 5657 1928

My firm is a PEXA Certified Member, and we are only too happy to help our colleagues where we can! The benefits to your firm and your clients are amazing, almost instant lodging, clients receiving funds in minutes not days, agents commissions in minutes, our fees clear in our account... no more bank cheques!!!! You can also connect with my friends and colleagues John Keating at Keating Law, Alexandra from Hughes Lawyers, Alex Kyriakides from Atlas Law, Despina from Priala Legal who are also happy to chat any of our colleagues in the legal community to get things moving

Re: Introducing our 2020 Community Super Users!

Claudia11 — Wed, 11 Mar 2020 00:11:53 GMT

A big thank you to Pexa and to our hosts, Heather, Lauren and Vanessa. Had a wonderful time last Thursday and Friday. Look forward to seeing you again soon and to the other members who were there, was great to meet such wonderful people. :smileyv

wrote:
Hello Community,

In conjunction with our recent Member Open Day on 28 February, we were pleased to host PEXA’s 2020 Community Super Users – our third cohort of Super Users since the launch of Community back in 2016.
What is a Super User? Great question! Super Users are members of this forum who regularly showcase a willingness to assist others in our Community, and to share their experiences of using PEXA in the hope that doing so will help other members. In an increasingly busy world, that these people take the time to participate so actively here on Community truly is inspiring.
We had nine Super Users, with representatives from practitioner firms and financial institutions all over Australia, join us (, , ,  and me) in Melbourne, the evening prior to our Member Open Day. We had a great time getting to know one another while testing our putting skills at Holey Moley’s mini golf course at Crown, before heading off for dinner and drinks. Well done to for taking out mini golf, and thank you to all for your enthusiastic participation.
The next day was action-packed for our Super Users, who had an exclusive program before the formal Open Day agenda commenced at lunchtime. They had the opportunity to meet with a number of PEXA’s Group Executives, participated in an ideation session with on the future of Community’s Help Centre, learnt about what goes in in Member Support with and , and had a chance to speak with about what’s coming up in future PEXA releases.
We are so fortunate to not only have such engaged PEXA members, but to have them so active here on Community as well, helping others in the network. Keep an eye out on Community for their special Super User 2020 badges, which will appear next to their names very soon.
These things don’t get organised on their own, and I would like to extend my gratitude to ,  and for their assistance pulling the event together – thank you!
Presenting our 2020 Community Super Users (below with the PEXA team, post golf) - , , , , , , ,  and

Heather

ery-happy:

Re: Introducing our 2020 Community Super Users!

Robyn1 — Tue, 10 Mar 2020 22:24:19 GMT

Thursday evening was great fun and it was fascinating to learn more about the history as well as how all the parts have come together to make PEXA work. Thank you PEXA for the fun and informative event and for your continuing support.

Re: Introducing our 2020 Community Super Users!

CT — Tue, 10 Mar 2020 21:38:57 GMT

Thank you for the opportunity to experience the PEXAplex and to be able to liaise with other PEXA users. I enjoyed the camaraderie of the group and I am grateful for the chance to expand my network with other PEXA Super Users!

It was great meeting the people I have communicated with over several years in person and the enthusiasm and engagement of PEXA staff was definitely contagious.

Re: Introducing our 2020 Community Super Users!

Clarkee — Tue, 10 Mar 2020 20:50:03 GMT

Congratulations for the recognition to your contributions on the community!

Welcome Super Users!

Introducing our 2020 Community Super Users!

HeatherC — Wed, 11 Mar 2020 00:34:52 GMT

Hello Community,

In conjunction with our recent Member Open Day on 28 February, we were pleased to host PEXA’s 2020 Community Super Users – our third cohort of Super Users since the launch of Community back in 2016.

What is a Super User? Great question! Super Users are members of this forum who regularly showcase a willingness to assist others in our Community, and to share their experiences of using PEXA in the hope that doing so will help other members. In an increasingly busy world, that these people take the time to participate so actively here on Community truly is inspiring.

We had nine Super Users, with representatives from practitioner firms and financial institutions all over Australia, join us (, , , and me) in Melbourne, the evening prior to our Member Open Day. We had a great time getting to know one another while testing our putting skills at Holey Moley’s mini golf course at Crown, before heading off for dinner and drinks. Well done to for taking out mini golf, and thank you to all for your enthusiastic participation.

The next day was action-packed for our Super Users, who had an exclusive program before the formal Open Day agenda commenced at lunchtime. They had the opportunity to meet with a number of PEXA’s Group Executives, participated in an ideation session with on the future of Community’s Help Centre, learnt about what goes in in Member Support with and , and had a chance to speak with about what’s coming up in future PEXA releases.

We are so fortunate to not only have such engaged PEXA members, but to have them so active here on Community as well, helping others in the network. Keep an eye out on Community for their special Super User 2020 badges, which will appear next to their names very soon.

These things don’t get organised on their own, and I would like to extend my gratitude to , and for their assistance pulling the event together – thank you!

Presenting our 2020 Community Super Users (below with the PEXA team, post golf) - , , , , , , , and

Heather

10 Most Popular Business Articles

kellywilson019 — Fri, 06 Mar 2020 13:05:08 GMT

Small businesses must be well informed to survive in a competitive environment and one of the vital competencies they must develop is to read and understand important financial statements.

After rectifying the errors in such a way that the credits and debits are equal the trial balance will be used to prepare important financial statements, more specifically the balance sheet and the profit and loss statement.

The trial balance is an internal document and it is meant only for company officials and internal auditors.

Here is a trial balance example generated from ProfitBooks.

AIC Morning Tea, Sharing Best Practice at Coogee Beach.

PaulAtkinson — Mon, 02 Mar 2020 22:52:59 GMT

A beautiful morning in sunny Coogee Beach, I was invited along to a best practice group breakfast by Chris Tyler of the AIC looking over the ocean.

A very informative session with some interesting subjects covered discussing the importance of security and PEXA Key.

Thank you to Chris and everyone involved, I hope to catch up with you all soon.

Linked settlements

Annelie — Mon, 24 Feb 2020 22:43:18 GMT

I just wanted to say how pleasantly surprised I was when completing my first linked settlements!

I just used the PEXA Help Centre and watched the short and concise tutorial (https://community.pexa.com.au/t5/Help-Centre/Completing-a-Simultaneous-Settlement-Help-Centre/ba-p/2470 ).

From there it was a simple task to link my settlements. The other parties had simultaneous settlements too, and in the end we had a link of 4 simultaneous settlements that all settled seamlessly.

I was very impressed at how simple it was.

Regards, Annelie

Visit to Regional NSW

SharonLadkin — Sun, 23 Feb 2020 23:34:05 GMT

I had a wonderful week last week travelling through Regional NSW and visiting some of our members in Orange, Bathurst, Mudgee and Dubbo. These practitioners have always been great supporters of PEXA and it was wonderful to catch up with them and show them through some of the latest features in the platform. Was also great to have and @nickkoutsioulis join me in Orange and Bathurst to meet our members in that area and gain invaluable feedback on PEXA Key and PEXA Plus.Orange eventDubbo eventMudgee event

AIC VIC Best Practice Conference

LindaT — Fri, 21 Feb 2020 06:44:25 GMT

A great Saturday at the AIC VIC Best Practice Conference! A great turnout, with many visiting the team at the PEXA stand. Congratulations to Trang Conveyancing, who won a Google Home Mini as part our prize draw!Jonathan Teh speaks about the benefits of PEXA KeyPEXA goodiesTrang from Trang Conveyancing

Re: Bullying By the E-Conveyancing Regulators

LawyersConveyancing — Mon, 17 Feb 2020 20:55:27 GMT

Hi Heather,

Can you forward to me a copy of the questionnaire please. I am concerned about the micro-management approach developing in this area, and I would like to know how much 'homework' is being dished out to practitioners in the form of compliance audits.

As a legal practitioner I have always been able to operate my law firm on the basis that I carry full responsibility, but it is up to me to do what is necessary to fulfill my responsibilities. Now I am finding that my workload is increasing because I have to satisfy 'regulators' who take no responsibility for anything, but who see it as their role to have me prove to them that I know what I'm doing.

In the case of the DELWP audit, one of my staff was told that she was non-compliant because the VOI on record was a little over 2 years old, for a long-standing client whom all of my staff and I know personally. (To take it to the extreme, I require family members to complete VOI when we act for them, but I will not ask them to do it every two years. However, DELWP will still regard this as a non-compliance.) When I asked for the non-compliance allegation to be withdrawn my request was refused point-blank.

The regulators, including PEXA, need to put some effort into reforming some of the unworkable regulations instead of harassing professionals who are struggling to work within them.

Peter Mericka

Principal Lawyer

Lawyers Conveyancing

Re: Bullying By the E-Conveyancing Regulators

HeatherC — Mon, 17 Feb 2020 07:42:27 GMT

Hi Peter,

Some of our Subscribers received a message this afternoon in error advising them they had been selected to participate in the next Subscriber Review Process (SRP) conducted by PEXA. Please see this post for further information.

I have been advised that your firm is not included in the next group of participants to complete the SRP, so please disregard the message.

PEXA randomly selects members to participate in the reviews each month, which do focus on different content to the compliance examinations conducted by the land registries across the country.

Our apologies for the confusion and inconvenience, and thank you for reaching out.

Heather

Bullying By the E-Conveyancing Regulators

LawyersConveyancing — Mon, 17 Feb 2020 03:40:15 GMT

I have just sent the following query to SubscriberReviewProcess@pexa.com.au and DELWP:

"Dear Sir/Madam,

I believe that my law firm is being unfairly targeted because I have been outspoken about absurdities I have identified in the subscriber compliance requirements.

I have written a letter of complaint to DELWP after a member of my staff received a second compliance audit, and was then falsely accused of non-compliance.

I have now sought dispensation due to a physical disability I have in relation to the USB key and password requirements, but I have received no response to my request. After following up with DELWP this morning on this issue I find that my law firm is now the target of PEXA compliance audit.

Please explain as to why my firm is being overwhelmed with compliance audits and reviews, and whether this is an attempt to silence me through a form of regulatory bullying."

I am growing tired of these micro-managing bullies who want to quote rules and regulations but fail in developing workable processes. The present requirements force otherwise compliant professionals to find non-compliant work-around alternatives, just to be able to complete a day's work. Not good enough!

Peter Mericka

Principal Lawyer

Lawyers Conveyancing

1000 electronic settlements and counting, Congratulations Glenferrie Conveyancing!

JeffWulfsohn — Fri, 14 Feb 2020 00:10:38 GMT

Glenferrie Conveyancing was the first firm in Australia to be registered as a practitioner subscriber of PEXA, and conducted their first electronic settlement in August 2015.

This week saw Andrew and his team cross 1000 transfers!

If you are looking for a reliable Melbourne conveyancing company, contact Glenferrie Conveyancing Northcote on 03 9815 2351 or Cranbourne North on 0415 190 080 for more information.

Conversations in PEXA

vickil — Tue, 11 Feb 2020 22:51:04 GMT

I have had an issue with the change to mortgagee on title conversing with incoming purchaser.

Purchaser is re-financing properties and at the same time purchasing a property. The mortgagee on the title of the properties being re-financed has been conversing with the vendor's solicitor of the property being purchased. I am unable to converse with this mortgagee.

There are two mortgagees on title in this instance: one is the discharging mortgagee on the property being sold, and two is the discharging mortgagee on the purchaser's properties being re-financed.

Re: Firms helping Firms to get things moving!

Morvanna — Tue, 11 Feb 2020 03:55:20 GMT

Love the sense of community of this post. Fantastic to see.

Re: Firms helping Firms to get things moving!

helene — Tue, 11 Feb 2020 03:51:49 GMT

Fantastic to see the sharing of support between firms.....well done

Firms helping Firms to get things moving!

JacobCorbett — Tue, 11 Feb 2020 02:06:19 GMT

Just a reminder that e-conveyancing only works to it's full potential if everyone gets on board. So if you are one of those firms who is set up to use PEXA but finds that they are 'too busy' to spend the time learning, or isn't quite sure how best to implement PEXA into their workplace (like we once were), please feel free to reach out on here, or give me a call on 07 5441 1400.

My firm is a PEXA Certified Member, and we are only too happy to help our colleagues where we can! You can also connect with my friends and colleagues Clare Eichmann from Lever Law, Harry McDonald from Greenhalgh Pickard, Jessica Popple from Cooroy Legal Centre or John Kruger from Kruger Law who are also happy to chat with our colleagues in the legal community to get things moving!

My First PEXA Settlement - Taitz Solicitors

PaulAtkinson — Fri, 17 Jan 2020 02:48:27 GMT

January 2020; As the much needed rain falls in NSW today, earlier this week I caught up with Lionel from Taitz Solicitors over breakfast to discuss his first settlement through PEXA and what it meant to him and his business.

Paul; Going back to October 2016, your first settlement on PEXA, how did you feel leading up to settlement date, did everything go smoothly?

Lionel; The settlement itself went ahead with no hiccups at all. I was certainly a little worried as I was entering the unknown with E-Conveyancing. We agreed with all parties we would settle at 5pm and the banks and Purchaser solicitor all worked together to make sure everyone was ready.

Paul; Were you nervous at all leading up to the settlement time on the day?

Lionel; I definitely had a few nerves, but I had tremendous support from both my PDS and the support line. My nerves we’re eased even if the workspace did not enter ready, ready until later in the day.

Paul; What feelings did you have with the new electronic documents, electronic signing and entering of payments directions?

Lionel; I was surprised how easy the platform was to navigate, I’d had a demonstration and excellent support from my PDS, so I knew where things were supposed to go. The settlement screen back then was a little more complicated than it is now too with both vendor and purchaser destinations together.

Paul; What are your feelings on PEXA now compared to 2016?

Lionel; I think PEXA has certainly helped the conveyancing industry. I no longer need to take the 45-minute trip to Land Registry Services or get my agent to lodge my documents at a cost. I’ve also been able to settle many matters whilst I have been in the USA and South Africa which I would not have been able to do using the paper way.

Paul; Is there anything further you would like to add?

Lionel; Just another shout out to the support I have received and still receive from both my PDS and Support Centre at PEXA. They have been amazing, are very knowledgeable and more than happy to help.

Taitz Solicitors are now a certified user and on course to complete 200 Settlements through PEXA in the coming days.

Keep up the great work.

Blue skies early this week in North Bondi

200 PEXA Settlements for Mead Robson Steele

AllyBarratt — Tue, 14 Jan 2020 00:46:47 GMT

Congratulations to Mead Robson Steele for reaching 200 PEXA Settlements just before the Christmas and New Year’s break. 🥳👏

Katie Barrow 👩🏻‍💻 reflects on how PEXA has improved the Settlement experience for her and her clients:

“We appreciate the PEXA team with helping Mead Robson Steele to become familiar with the platform. Our clients have responded well to PEXA; particularly with the clearance of funds and settlement settling before the Land Titles Office paper settlements on settlement day. We have really enjoyed the cut-back on travel to the Land Titles Office as we are based in Mount Barker.”

Well done Katie on this marvelous achievement, which is a real reflection on all your hard work. 💻💜

NSW - Writs, TACs (Title Activity Checks) and Registry Information Supply (RIS)

BelindaLeFevre — Mon, 06 Jan 2020 05:27:00 GMT

Happy New Year Community and welcome to 2020.

Sending our love to all communities that have been hit hard by the fires across the state - our thoughts are with you and the dedicated firies battling as we speak.

On the topic of Writs. Here are the facts:

The RIS or Registry Information Supply that populates the "Land Titles" screen in your PEXA workspace, does NOT show if a writ is on title. In fact there are a number of 2nd schedule dealings that are not populated on this screen. See the chart below:

2^nd schedule dealings	Dealing	In RIS	Detected in TAC
	Writ	No	If lodged in TAC period
	Charge	No	If lodged in TAC period
	Plan Lodged	No	If lodged in TAC period
	Easement	No	If lodged in TAC period
	Caveat	Yes	If lodged in TAC period
	Lease	Yes	If lodged in TAC period

A writ IS detected in a TAC (Title Activity Check), providing the writ is lodged during the TAC period. The TAC period runs from 60 days before the workspace is opened, then weekly right through until the week of settlement, at which time it will run daily then 1 hour before settlement.
It is imperative that a full title search is run prior to opening a workspace, but equally important the search is completed no earlier than 60 days prior to opening the workspace.

It's anticipated NSW LRS will start to send through 2nd schedule dealings information in RIS in the next few months as other dealing types are created for lodgement via PEXA, and require this data eg removal of a writ.

Reminder - the Land Titles screen in PEXA is not equivalent to a full title search.

Settle at the Races, in the Silly Season! Ideal Conveyancing & Genuine Conveyancing

KarenBarr — Fri, 13 Dec 2019 01:17:28 GMT

This time of year can be hectic - between staff Christmas Parties, family birthday's, catch up's with friends and trying to fit in Christmas Shopping!

But last Friday, I received a great email and photo from two wonderful clients of mine, , Genuine Conveyancing and Angela, Ideal Conveyancing -"Myself and Angela from Ideal Conveyancing @ the Mornington Races AND settling in PEXA at the same time".

Just another wonderful example of collaboration and ease of settlement in PEXA, whilst enjoying a well deserved Christmas champas!

Angela & Cyndal

Thanks for sharing ladies!

Re: Southern Best Practice Group in SA ends the year off in style

BenMcDonald — Mon, 09 Dec 2019 06:27:47 GMT

Thanks for joining us .

It was great to have you and Jess along to share with our group.

Looking forward to a huge year of EC in 2020.

Southern Best Practice Group in SA ends the year off in style

AllyBarratt — Fri, 06 Dec 2019 23:43:39 GMT

Last night the Southern cohort of Conveyancers, comprising of Fentons Conveyancing, Hallett Cove Conveyancing, Oakridge Conveyancing and Eckermann Conveyancing (McLaren Vale) met to discuss all things industry wise & e-conveyancing. Thank you for inviting me along to take part in the discussions, and share learning on how we are working through the transition together in each of your businesses.

Not already part of a Best Practice Group in SA? I highly recommend finding your nearest group to join the discussion. At Property Exchange Australia Ltd (PEXA), we are committed to our Members and assisting you through the transformation of the settlement process in partnership with these groups. 💜💻

#pexa #teamsa #saconveyancing #bestpracticegroup #econveyancing #transformation

Re: Troubleshooting guide for WA Transfer Duty Verification

DMc — Tue, 03 Dec 2019 06:05:22 GMT

Worth mentioning when dealing with Trust the ROL summary shows "ATF" but is not used in the back-end. So if you get E147 on trying to verify try removing ATF from the PEXA entit(ies)...

Good-luck!

ATF not in the Back-end but shows on the ROL Summary

PEXA party name... Don't Show ATF despite ROL summary showing ATF...

Don't use ATF per ROL summary , unless that is the name of the Trust entity as entered in ROL.

Re: Validating your PEXA Subscriber ID in OSRconnect

PrueHUTCHINSON — Mon, 02 Dec 2019 03:13:10 GMT

Where do I find my "subscriber ID"?

Re: Concise Conveyancing moving on up

Sharee — Mon, 25 Nov 2019 23:24:43 GMT

Congratulations to Concise Conveyancing on your new office!

Re: PEXA Key Invitation - Client Email Template

AaronGibbs — Thu, 21 Nov 2019 03:23:26 GMT

Going over and above always ! You are a star!

Sargeants Hawthorn participates in PEXA user testing

LindaT — Wed, 20 Nov 2019 03:18:46 GMT

The delightful team at Sargeants Hawthorn are currently participating in a pilot for an exciting new enhancement to PEXA in the near future. With a wealth of knowledge and experience, they were keen to provide their thoughts, ideas and feedback on the new functionality which was presented to them by our clever tech team. Thank you Sargeants Hawthorn!

Re: Balancing your CATS reconciliation with your PEXA FSS Webinar Recording

mkelly — Wed, 20 Nov 2019 02:37:18 GMT

For those looking for the slides for this presentation, they are attached here:

Re: NAB - not accepting settlement date until 2 days prior to settlement regardless...

Cory — Mon, 18 Nov 2019 05:51:32 GMT

This just happened again..... NAB is outgoing mortgagee, all other parties have accepted the settlement date and time apart for NAB. We call NAB call centre and we get told yes the file is verified and ready to go but they don't accept settlement dates until 2 days before settlement. We were also advised that they were busy working on other files that were settling before our matter and that 2 days notice is plenty of time. We are just asking to accept settlement dates and time not sign off. Other banks can do it why can't NAB ?

I am happy to give PEXA workspace numbers privately

300 PEXA Settlements for Conveyancing Matters!

Egreen — Fri, 15 Nov 2019 04:05:42 GMT

Congratulations to our lovely friends at Conveyancing Matters on achieving the enormous 300 transfer settlement milestone last week!

Privileged to have been part of their journey and to have had the opportunity to celebrate with those who have been instrumental in this achievement!

Minter Ellison lodge SA's first digital lease

danielroesler — Tue, 12 Nov 2019 06:37:27 GMT

Lease

noun

1. a contract by which one party conveys land, property, services, etc. to another for a specified time, usually in return for a periodic payment.

e.g "a six-month lease on a shop”

2. the latest instrument to be made available in PEXA for South Australian practitioners!!!

Today history was made with Minter Ellison lodging South Australia’s first digital Lease. The exercise was made possible by Stephen Hill, Partner at Minter Ellison in Adelaide, and Wayne Kaplan, Partner at Sparke Helmore Lawyers in Sydney as certifiers on behalf of the lessor & lessee. Stephen Hill, Partner at Minter Ellison

Minter Ellison are making a habit of ‘firsts’ in SA, hot off their Mortgagee work on the Kodo Apartments that settled in PEXA. The team who enjoyed this ‘first’ for leasing, including Yvette Graetz and Courtney Roberts, were full of praise for the process:

We are excited to be the first firm in South Australia to lodge a lease electronically on PEXA. We are very proud to be a part of this milestone and game changing step. Our leasing practice is significant and the benefits of electronic lodgement and registration of leases is a 'value add' to our clients.Yvette Graetz & Stephen Hill, Minter Ellison

Electronic lodgement will change the way that the industry currently operates by allowing faster registration times and we were lucky enough to be the first to use this innovative technology. PEXA made the process easy and were available at all times to address any of our queries and we look forward to continuing our relationship with PEXA.

Congrats guys, you're making the PEXA team and your peers proud of your pioneering work.

Re: Meet SA’s newest PDS: Ally Barratt

Jarrod_McAleese — Sun, 10 Nov 2019 23:14:53 GMT

Welcome Ally! Great to have you on board

Re: Meet SA’s newest PDS: Ally Barratt

helene — Sun, 10 Nov 2019 21:29:51 GMT

Welcome to the family I look forward to seeing you in Melbourne next month

Meet SA’s newest PDS: Ally Barratt

AllyBarratt — Sat, 09 Nov 2019 22:09:57 GMT

Hey guys,

It’s been an awesome first week on the job as SA’s newest PEXA Direct Specialist. I have spent my last few days in training with the team here in Adelaide and heading out to meet some of our members. These initial meetings, even with people I’ve known a long time, has by far been my favourite part of my induction. It is great to see so many PEXA advocates in the community who are excited about and using the PEXA platform, and impressive just how far and wide it is actually being used! 💻📚

Being a Registered Conveyancer who has worked closely with the platform, I hope to bring a familiar face and an open ear to all PEXA members. I have been there before, and walked along the same path as many of you, so I understand the complexities from both the practitioner and panel member perspectives. 👂✍️

Over the next few weeks I look forward to meeting many more of you and helping you on your own PEXA journeys! 💜🤓

Ally Barratt

Ally.Barratt@pexa.com.au

Re: ENJOYING ELECTRONIC CONVEYANCING

DMc — Fri, 08 Nov 2019 04:56:59 GMT

Waiting to boot- got grilled instead!

Another SA Team Joins the PEXA Certified Club!

Egreen — Fri, 08 Nov 2019 03:01:45 GMT

Congratulations to the team at SPAA Conveyancing on becoming PEXA Certified this week.

It can be challenging for smaller teams & sole practioners to manage a big change in process such as a move to electronic conveyancing, whilst ensuring their business is still operating efficiently, but Audra has approached this change with positivity and enthusiasm.

It's a testament to Audra and Bronwyn's hard work that they continue to build momentum in PEXA!

Looking forward to celebrating all of your miletstones in 2020!

Myself, Audra & Bronwyn!

Balancing your CATS reconciliation with your PEXA FSS Webinar Recording

danielroesler — Fri, 08 Nov 2019 02:44:29 GMT

Attention all CATS users in the great state of South Australia!

PEXA has created a recorded webinar, featuring the talented , detailing step by step how best to set up and reconcile an electronic settlement in CATS. There is no need to book in to view this webinar, you can do so at a time that best suits you via this link:

https://youtu.be/ejtGCkfPff0

The take up of electronic conveyancing in SA is growing rapidly, so we strongly encourage all CATS users to become familiar with the procedures outlined in the webinar, to help gain maximum efficiency from your PEXA experience.

Bookmarking the PEXA Exchange for easy access

Jarrod_McAleese — Thu, 07 Nov 2019 04:07:04 GMT

Hi Community,

In our experiences working alongside you, we've identified that many members navigate to the PEXA Exchange via our website, pexa.com.au.

We recommend that you access the Exchange directly via workspaces.pexa.com.au and that this page be bookmarked for your convenience.

Instructions on how to do this for Google Chrome may be found here, and for users of other browsers, we suggest searching for instructions via Google or your preferred search engine.

Kind regards

Re: PEXA Key - Why is it Essential for Every Firm Conducting Conveyancing

DMc — Thu, 31 Oct 2019 08:02:23 GMT

Thanks

Just to clarify.

"The PEXA Key Guarantee covers;

sellers who correctly enter their account details into PEXA Key but, for whatever reason, the details which reach their practitioner’s PEXA Workspace are not the same.

Similarly, buyers are covered in situations where their practitioner correctly enters their trust account details for deposit of purchase funds and the details the buyer receives via PEXA Key are not the same.

All other scenarios are excluded from the Guarantee."

Where a Buyer enters account details for the return of surplus funds would that then be covered?

Re: PEXA Key - Why is it Essential for Every Firm Conducting Conveyancing

EmilyBilling — Thu, 31 Oct 2019 02:57:39 GMT

Hey to answer your questions below.

The PEXA Key Guarantee covers sellers who correctly enter their account details into PEXA Key but, for whatever reason, the details which reach their practitioner’s PEXA Workspace are not the same. Similarly, buyers are covered in situations where their practitioner correctly enters their trust account details for deposit of purchase funds and the details the buyer receives via PEXA Key are not the same. All other scenarios are excluded from the Guarantee.

When a buyer or seller downloads and registers for PEXA Key, they will receive a one-time code via SMS if the details entered match those provided by their practitioner within the PEXA System. This is the first layer of security. Once registered, the user is also required to set a quick-access pin code – similar to how banking apps operate – to provide an additional layer of security. These measures, in conjunction with other steps such as locking your phone and being mindful of ‘shoulder surfers’ in public venues, creates a robust security posture that will greatly minimise cyber security risks.

Cheers

Emily

BOSS Conveyancing Leads the Way with PEXA Key

LindaT — Fri, 25 Oct 2019 04:33:45 GMT

Sally and the team at BOSS Conveyancing were apart of the initial pilot for PEXA Key. Months on, they are now one of the biggest advocates and users of PEXA Key leading the way with protecting their clients and themselves from email fraud. Great to see clients and firms adopting PEXA Key and providing such positive feedback!

Beger & Co Lawyers Earn their PEXA Certification!

Egreen — Fri, 25 Oct 2019 01:54:28 GMT

Congratulations to the team at Beger & Co Lawyers on becoming PEXA Certified!

Anna, Amanda & the team have worked through learning the PEXA platform and tackling a range of settlement scenarios with genuine enthusiasm. They have been enjoying the flexibility and convenience that electronic conveyancing gives them, and the enhanced level of service that they can provide to their clients.

It is always a pleasure to acknowledge such a fantastic achievement and to recognise the efforts and support from our members. I look forward to continuing to work with you into 2020!

Amanda Liddicoat & Anna Pantelios

Banks dealing with transfer and linked refinance

BytheBay — Wed, 23 Oct 2019 03:38:02 GMT

I have had poor experiences lately with incoming mortgages badly managing a linked refinance settlement that is connected with the IP's purchase lending .. it is the IM's responsibility to ensure that the linked transaction is connected to the settlement workspace (with an appropriate time as simultaneous settlement) and to ensure that the linked matter is put in ready status BEFORE the required settlement time .. too often the IM appears to just ignore the matter and leave it up to the refinance OM to get it ready -- that only causes delay and often results in a purchaser breaching a contract and incurring costs and penalties .. banks need to be more vigilant with the refinance side of things!

Re: PEXA Key - Why is it Essential for Every Firm Conducting Conveyancing

DMc — Tue, 22 Oct 2019 02:28:32 GMT

Curious to know if PEXA Key use Mulitple (or at least 2) Factor Authentication?

Merely as a concerned parent (and subscriber) who knows that kids can and do access mobile devices and their apps, often without parental knowledge or approval...

Maybe someone in public looking over a shoulder...

Bluetooth/Near Field Communication and Ploning hacks are real...

Just saying would the Guarantee even cover hacking or misappropriation in that circumstance?

PEXA Key - Why is it Essential for Every Firm Conducting Conveyancing

LindaT — Mon, 21 Oct 2019 23:34:29 GMT

There is now a secure way to transmit bank account details that offers a safer alternative to communication channels such as email. Emails have the risk of being intercepted by a third party and funds are then subsequently directed to the incorrect account. It is an issue that unfortunately will not go away anytime soon and to eliminate the risk to firms and their clients, there has been investment made to develop PEXA Key.

PEXA Key allows practitioners and conveyancers to send trust or source account details to clients, and/or request client bank account details for surplus funds via the PEXA workspace, removing the need to use emails for this task. When account details are received from the client using PEXA Key, they will populate directly into the workspace without the practitioner needing to re-key this information. This removes the risk of data entry error by the practitioner.

PEXA Key also allows clients to track their settlement and have access to basic information such as date, time, address, your firm's details and "what to expect" articles that explains frequently asked questions about the settlement process. Clients DO NOT have access to the workspace or see any documents, figures in the financial settlement schedule, conversations etc. This is a common misunderstanding that has been raised by firms, so it is important to understand that PEXA Key will only provide limited information to buyers and sellers.

If there is no need to communicate bank account information for a matter, clients can still be invited to use PEXA Key to see when their property is settling, once it starts to settle and when it has completed. So, this means all clients can benefit from using PEXA Key irrespective of whether bank account details need to be exchanged. For those buyers and sellers who are fans of social media, there is also an option to post the "settlement completed" notification onto social platforms to share their excitement with friends and family.

Clients will download the PEXA Key app exclusively from the App Store or Google Play, whilst firms will manage everything from their workspace. To reiterate, firms DO NOT need to download the app, everything is managed from the existing workspace via a few buttons. Buyers and sellers can contact PEXA Support should they require assistance with downloading and activating the app.

To see screenshots of what clients will see on the PEXA Key app, access further information about using PEXA Key or to download the help card, visit https://community.pexa.com.au/t5/Help-Centre/Introducing-PEXA-Key/ba-p/17263

Best thing is PEXA Key is free to download and activate, and there is a "Secure Communication Guarantee". Details can be found at https://www.pexa.com.au/pexa-key-secure-communication-guarantee

PEXA Key is essential in the fight against email fraud!

Transfer and Finance Training at Herbert Smith Freehills

LindaT — Mon, 21 Oct 2019 03:00:40 GMT

Well done to the team at Herbert Smith Freehills in Melbourne for recently completing transfer and finance training. Whilst some team members took the opportunity to have a refresher at using PEXA, some were completely new to the platform and are now ready to start transacting. Welcome to all the new users and we're sure you'll be "PEXperts" in no time.

Re: Thank you for your feedback on Frequently Used Accounts!

Hannah — Thu, 17 Oct 2019 22:22:33 GMT

It looks like this feature was introduced some time ago however does anyone know if we are able to edit/delete frequently used accounts that we have added?

Re: Community Training

MattKerr1 — Wed, 16 Oct 2019 02:05:32 GMT

thanks for your time today.

I've already heard great things about the session and how helpful the Community content and access will be for the Westpac/StGeorge Business Banking Ops crew.

Community Training

Nicolecejas — Wed, 16 Oct 2019 01:03:49 GMT

Thank you for your time.

This session was extremely beneficial as we were given insight as to how this community functions, and allows us the opportunity to come together to share innovative ideas to make settlement processes easier. This community is helpful in regards to new practices that people encounter and how they overcome certain situations.

Creating this community for both Financial Institutes and Solicitors is just the beginning of creating easier settlements.

PEXA Key Invitation - Client Email Template

KarenBarr — Tue, 15 Oct 2019 03:57:57 GMT

Over the last couple of weeks I have been on the road with my members, across all South-East Victoria. Alot of you have asked for an email template to send out to your clients after sending the PEXA Key invitation from the workspace (similar to the SRO request, for signing the DOL Form in Victoria) - so here it is!

Please find the following link to download the brochure for your clients to include in the above email to your clients:-

PEXA Key Client Brochure

Dear < insert your clients name/s >,

We have sent you an invitation today, via email and SMS to download PEXA Key for the settlement of your property < insert property address > .

PEXA Key is an app that you download on your phone or device, that allows you to securely communicate with us in relation to account details and tracking your settlement.

Further information can be found in the attached brochure and here, at the following website - https://key.pexa.com.au/

Please complete the following steps:-

Download the app from the official stores listed below – Apple App Store or Google Play Store for Android
Activate your account
Enable push notifications

Should you have any questions, please do not hesitate to contact us directly.

Kind regards

< insert your email signature >

North East Conveyancers Graduate from the PEXA Certified Program!

Egreen — Fri, 20 Sep 2019 07:12:51 GMT

Congratulations to the team at North East Conveyancers on becoming PEXA Certified as they near 50 transfer transactions in South Australia.

Mark and the team continue their transition to electronic conveyancing, driven by wanting to provide the best possible service to their clients by utilising technology to perfect their business procedures.

I can always rely on the team to remain positive, engaged and willing to learn, provide practical feedback for improvements or to identify any potential pain-points.

Well done Mark, Allison and Corrinne! Mark, Allison, Corrinne (seated)

Maddocks Celebrates 10,000th Transfer Transaction

LindaT — Fri, 20 Sep 2019 04:28:33 GMT

A huge congratulations to Maddocks for surpassing 10,000 transfer transactions! Maddocks are the first firm nationwide to achieve this milestone and the team celebrated with bubbles and nibbles in Melbourne.

This is a fantastic achievement and one to be very proud of. The large team of PEXA users at Maddocks have embraced electronic property settlements, and have been leaders in the industry's digital transformation. We are excited to continue working together and look forward to celebrating many more milestones and achievements in the future.

Re: NAB - not accepting settlement date until 2 days prior to settlement regardless...

LaibNAB — Thu, 19 Sep 2019 07:00:20 GMT

Hi Cory,

Thank you for your feedback.

As discussed over the phone, that is certainly not the case. We would like to clarify that any PEXA workspace can be accepted well in advance of the proposed settlement date. Acceptance of settlement date will indicate that NAB is ready for settlement.

Thank you.

Change of Name Process WA

RyanC — Thu, 19 Sep 2019 06:17:19 GMT

Transactions in WA where the Seller has changed their name from what is on the Certificate of Title can be completed in PEXA.

The PoT representative can update the party name that pulls through from the land registry when editing their participant. This will prompt for a justification for the name change to be selected from a list of options, before saving the updated party.

Any evidence required for the change of name is to be retained on file.

For the IP role, when completing the Certificate of Duty, it only needs to show the Seller with their current/updated name. Reference to "formerly known as" isn't required.