Installing the Digital Certificate Software

EmilyBilling — Mon, 18 Feb 2019 07:20:07 GMT

While PEXA is a browser based platform, to digitally sign documents in PEXA using your PEXA Digital Certificate (USB Device) you need to install additional software. The installation process will require downloading software onto your computer. If you require Administrator access to be able to successfully download software, ask your network administrator to log in to your system and install the software for you.

Choose your current Operating System from the options below

Click here to check which browser you are using, and scroll down to view tailored installation instructions.

After these steps, click here to confirm that you are ready to sign!

For complete information on the Operating Systems required please see here. PEXA recommends using Google Chrome as your browser. Please ensure you regularly upgrade your browser to get the most from the PEXA Platform and the Internet as a whole, including advances in security.

Windows and Google Chrome

You will need to install THREE pieces of software. You must be on Chrome version 45 or above (click here to check your version).

Note: Click on the grey + button to expand the section.

Step 1: Digital Certificate Software

Click here to install the Digital Certificate software via our website.
Enter your email address and ABN. Click Submit and select Download for Windows.
Once downloaded, open and run the file. Accept the terms and conditions, leave all other options as they default, and click Next to proceed through the installation.
After you have installed the program, you may see an idOnDemand plugin screen. Click Cancel >Yes > Finish to cancel the idOnDemand Updater Plugin installation.
Lastly, click Finish.

Step 2: Google Chrome extension

Click here to install the PEXA Digital Signing extension via the Google Chrome Web Store.
Click on +ADD TO CHROME.
Click Add extension. A confirmation message will appear.
This step is now complete and you can close the Chrome Web Store extension tab.

Step 3: PEXa signing application

Click here to begin the installation process for PEXA's signing application.
Once the file has downloaded in the bottom left hand corner, click on the file.
Accept the terms and conditions, leave all other options as they default, and click Next to proceed through the installation.
Lastly, click Install and then Finish.
Note: if you receive the below error when tying to install the software in step 3, please click here for an alternative download link. Once you have done this, proceed from step 3.2 above.

Windows and Internet Explorer

You will need to install TWO pieces of software. Please ensure you are using Internet Explorer (IE), and not Microsoft Edge (click here to check your version).

Note: Click on the grey + button to expand the section.

Step 1: Digital Certificate Software

Click here to install the Digital Certificate software via our website.
Enter your email address and ABN. Click Submit and select Download for Windows.
Once downloaded, open and run the file. Accept the terms and conditions, leave all other options as they default, and click Next to proceed through the installation.
After you have installed the program, you may see an idOnDemand plugin screen. Click Cancel >Yes > Finish to cancel the idOnDemand Updater Plugin installation.
Lastly, click Finish.

Step 2: PEXa signing application

Click here to begin the installation process for PEXA's signing application.
Once the file has downloaded, open and run the file.
Accept the terms and conditions, and leave all other options as they default, and click Next to proceed through the installation.
Lastly, click Install and then Finish.
Note: if you receive the below error when tying to install the software in step 3, please click here for an alternative download link. Once you have done this, proceed from step 3.2 above.

Windows and Mozilla Firefox

You will need to install THREE pieces of software. You must be on Firefox version 52 or above (click here to check your version).

Note: Click on the grey + button to expand the section.

Step 1: Digital Certificate Software

Click here to install the Digital Certificate software via our website.
Enter your email address and ABN. Click Submit and select Download for Windows.
Once downloaded, open and run the file. Accept the terms and conditions, leave all other options as they default, and click Next to proceed through the installation.
After you have installed the program, you may see an idOnDemand plugin screen. Click Cancel >Yes > Finish to cancel the idOnDemand Updater Plugin installation.
Lastly, click Finish.

Step 2: Mozilla Firefox Extension

Click here to install the Mozilla Firefox Signing extension via the Firefox Add-on Store.
Click + Add to Firefox.
Click the blue Install button in the top left hand corner of your screen. A confirmation message will appear. Click OK.
This step is now complete and you can close the Mozilla Add-on tab.

STEP 3: PEXA SIGNING APPLICATION

Click here to begin the installation process for PEXA's signing application.
On the dialogue box, click Save File.
Click on the completed download when it appears in the top right hand corner (if you cannot see the file, click the blue downward arrow at the top left of your browser; it should be the first result in the list).
Accept the terms and conditions, leave all other options as they default, and click Next to proceed through the installation.
Lastly, click Install and then Finish.
Note: if you receive the below error when tying to install the software in step 3, please click here for an alternative download link. Once you have done this, proceed from step 3.2 above.

Mac and Google Chrome

You will need to install THREE pieces of software to sign documents on a Mac.

Note: Click on the grey + button to expand the section.

Step 1: Digital Certificate Software

Click here to install the Digital Certificate software via our website.
Enter your email address and ABN. Click Submit and select Download for Mac.
Click on Save File. Click on the downloaded file, and then double click on the CSSI PIV 5.2.3.pkg.
Accept the terms and conditions, and leave all other options as they default, and click Continue to proceed through the installation.
If asked for a password, enter your Mac/Apple password, and then click on Install Software. Click Close on the Installation Successful screen.
Lastly, click Move to Trash, as you have already installed the software.

Step 2: Google Chrome extension

Click here to install the PEXA Digital Signing extension via the Google Chrome Web Store.
Click on +ADD TO CHROME.
Click Add extension. A confirmation message will appear.
This step is now complete and you can close the Chrome Web Store extension tab.

Step 3: PEXa signing application for mac

Click here to begin the installation process for PEXA's signing application.
Once the PexaDigitalSigning.pkg has downloaded, open and run the file.
Accept the terms and conditions, and leave all other options as they default, and click Next to proceed through the installation.
Lastly, click Install and then Finish.

Updating Your Digital Certificate PIN

Once you have completed your Digital Certificate installation, we recommend updating your default PIN to something relevant and easy to remember. For instructions on how to update your PIN, click here.

Further Questions

For any further questions on installing your digital certificate, please leave a comment below, or alternatively contact the PEXA Support Centre on 1300 084 515.

We'd love to ask you a few questions on your Digital Certificate experience - please answer a few questions here (it'll only take 90 seconds!). Any feedback you give will help us improve the experience for everyone.

Re: Installing the Digital Certificate Software

CohenVeshut — Wed, 28 Feb 2018 07:23:49 GMT

When following STEP 3: PEXA SIGNING APPLICATION FOR WINDOWS & GOOGLE CHROME I receive the following error when attempting to install the program to the default destination directory: "Installation must be on a local hard drive".

I have attempted opening the program as Administrator and changing the directory to just the local disk itself. Neither solves the problem.

Yes, the directory chosen is the local (only) hard drive.

Any ideas for a solution?

Re: Installing the Digital Certificate Software

TheDoctor — Thu, 01 Mar 2018 22:43:28 GMT

We have different network platforms for use with different arms of our organisation. Unfortunately this means we cannot use the same certificate for the two platforms, resulting in the need to obtain two separate certificates. I understand that this is a Symantec constraint but it does cause extra work and expense.

Re: Installing the Digital Certificate Software

GeorginaBenson — Fri, 02 Mar 2018 04:47:15 GMT

Hi ,

I've done some digging on my side in regards to this issue. It looks like this is a known issue for .msi files on some Windows environments. I might have a workaround for you, however it’s a little technical - I’ll PM you with more details.

Thanks

Georgina

Re: Installing the Digital Certificate Software

DMc — Wed, 04 Apr 2018 13:42:18 GMT

Also add a step of 'registering' the Certificate for use, especially if new PC.

Go to Windows Start button/menu type smart, find & open App called 'Smart Security Interface' goto registration tab and click on 'register'.

Re: Installing the Digital Certificate Software

Samuel — Tue, 17 Jul 2018 01:52:34 GMT

When following "STEP 3: PEXA SIGNING APPLICATION FOR WINDOWS & GOOGLE CHROME"

I downloaded "PexaDigitalSigning_1.0.9_x64" file and attempting to install the program the error message showing up as below

Any solutions to resolve the problem?

Thank you

Re: Installing the Digital Certificate Software

GeorginaBenson — Thu, 06 Sep 2018 07:06:29 GMT

Hi !

This is likely due to you using a 32bit machine, which are a bit less common nowadays. Please click here for an alternative download link to use which should work perfectly.

Thanks!

Re: Installing the Digital Certificate Software

DMc — Fri, 21 Sep 2018 08:56:40 GMT

Any chance of having the installer verified by MS app store for Windows 10 Pro in S mode?

Edge compatability wouldn't hurt either...

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Installing the Digital Certificate Software

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Re: Installing the Digital Certificate Software

Re: Installing the Digital Certificate Software