Hi Community,
Last week, we informed our members of an incident whereby an unknown party gained unauthorised entry to a practitioner's compromised email account, accessed a change-in-password email sent from the PEXA platform and used it to gain access to the practitioner's account, creating a new user.
As an extra measure of assurance for your practice, you can check your PEXA account to ensure all users are authorised by following these steps:
If you suspect there has been changes or new users have been added without your consent, please delete the suspicious user account and contact PEXA at security@pexa.com.au
Current activities underway to bolster the security of the network
As custodians of the network, it’s our responsibility to ensure all our members have confidence in the broader network. This means leaving no stone unturned in the management of security measures, and there are plans in place to deploy new features in the immediate future including:
Keeping the network safe, together
We encourage members to continue practising security measures such as verbally confirming bank account details with clients, not using public Wi-Fi for business, keeping security patches up-to-date and importantly, checking payment directions immediately prior to signing.
Thank you for your understanding. If you have any concerns, and need to speak to us, please contact the PEXA Support Centre on 1300 084 515, available 8.30am – 8.00pm AEST Monday to Friday.
Lisa Dowie
Chief Customer Officer
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