Please note that this does not affect all PEXA members. If it does not affect you, please ignore this message.
PEXA has been advised that certain Antivirus software is flagging the PEXA signing application for some PEXA members.
If you happen to be affected, you will notice a red banner on the signing page informing you “PEXA Digital Signing software is required to sign documents using (your browser). Please click here to install the latest version.”
If you are a Financial Institution, please contact your tech support for assistance.
Please ensure that you are using the most recent version of the Digital Certificate software, accessible from the link above. For the installation process of the PEXA Signing Application, please refer to Step 3 for Chrome or Step 2 for Internet Explorer. Should you be already running the most recent version, you will be given the option to repair or remove your current software. If you are not running the most recent version, you will be prompted to update the software. In order to update your software, you may require administrator rights.
Note that if you are unable to effect this change yourself, you may need to contact your internal IT team or external IT consultant.
If you still cannot digitally sign after the software update, you may be required to whitelist the PEXA Signing Application.
Please contact PEXA Support directly, if you require further assistance.