We're rolling out new help features to the PEXA platform!
You can now access Community from the PEXA platform through the orange help button located at the top right:
Soon we'll be introducing guided help to the PEXA platform too, keep an eye out in the next few weeks!
PEXA Guided Help provides on-demand assistance that walks you through how to complete certain tasks in PEXA. It promotes self-service by enabling you to turn on guided help when you need it and turn it off when you don’t. The integration of WalkMe with the PEXA Platform means guidance is delivered through one interface, so you don’t have to navigate away from the PEXA Platform to search for help. You won’t need to download or install additional add-ons because WalkMe is supported on all browsers.
When it arrives, to turn on guided help, simply click on the guided help widget, then search for the content you’d like help on. PEXA Guided Help assists by providing:
Tooltips – Hover over a button to view contextual help.
WalkThrus – Receive step-by-step guidance on how to complete tasks in PEXA.
Search help widget – Search for help content via a slide out search widget.