Announcements | Outages, Service Charter updates etc

Hi Community,

Please note the following lodgement and settlement availability for all states on Monday 4 October 2021, with public holidays in New South Wales (Labour Day), South Australia (Labour Day) and Queensland (Queen’s Birthday): 

Western Australia

• Financial Settlement is available until 1pm AWST
• Lodgement is available

New South Wales

• Financial Settlement is available until 4pm AEDT
• Lodgement is available 

Victoria

• Financial Settlement is available until 4pm AEDT
• Lodgement is available

 South Australia

• Financial Settlement and lodgement are unavailable

 Queensland

• Financial Settlement and lodgement are unavailable

Hi Community,

We’d like to inform you that the PEXA Support Centre operating hours are changing, effective Monday 23 August 2021.

Previous operating hours: Monday-Friday 8:30 am to 8:00 pm AEST (or AEDT, as applicable)
New operating hours: Monday-Friday 8:30 am to 6:30 pm AEST (or AEDT, as applicable)

*excluding national public holidays and weekends.

We’re focused on continuing to provide the best possible support to you and your clients – and this change will help to ensure we’re more available during the times when you need us the most.

As always if you have any questions regarding this change, please reach out to us.

Hi Community,

The PEXA Exchange, PEXA Projects, PEXA Plus, PEXA Planner, PEXA APIs, MyView and Tracker Bespoke Report will be unavailable from Friday 30 July 10:00pm AEST until Saturday 31 July 11:59PM AEST while we complete planned upgrades to our systems.

As always, we're here to support you however we can – please reach out to our friendly Member Support Centre if you require assistance or have any questions about this outage.

Hi Community,

On Monday 2 August 2021, the NSW Bank Holiday will see reduced settlement hours for NSW, VIC, SA and WA. Please note the following changes:

New South Wales

• Financial Settlement is available until 4pm AEST
• Lodgement is available as normal

Victoria

• Financial Settlement is available until 4pm AEST
• Lodgement is available as normal

Western Australia

• Financial Settlement is available until 2pm AWST
• Lodgement is available as normal

South Australia

• Financial Settlement is available until 3.30pm ACST
• Lodgement is available as normal

Queensland

• Lodgement and settlement times remain unchanged

For more information, please visit https://www.pexa.com.au/hours-of-operation.

Kind regards,

Jarrod

Hi Community,

Fees for each of the Land Registries have recently undergone an annual review. The Land Registry fees have been updated and these revised fees will take effect from 1 July 2021.

For further information regarding the revised fees in each jurisdiction, please refer to the relevant Land Registry using the below links:

• VIC Land Registry fees
• QLD Land Registry fees
• SA Land Registry fees
• WA Land Registry fees
• NSW Land Registry fees

The Digital Duties Form has been enhanced to reduce duplication of data when capturing Principle Place of Residence (PPR) details.

Hi Community,

Suncorp has advised us that all of its systems are currently down.

This means that they are unable to respond to conversations on the platform and settlements that include Suncorp cannot proceed as normal until this issue is resolved.

Please note that settlements that include Suncorp will roll every 30 mins until resolved.

We will continue to update you as Suncorp resolves this issue.

Kind regards

Aoife

Hi Community,

The end of daylight savings is approaching (Sunday 4 April 2021), and the RBA has confirmed changes to RITS (Reserve Bank Information & Transfer System) session times.

As a result, the last available settlement timeslot in New South Wales will be 5:30pm AEST (reduced from 6:30pm).

Additionally, for our members in WA, you will now have an extra hour to re-book settlements, with the cut-off time returning to 2pm AWST (from 1pm).

Breakdown of settlement hour changes and impacted states from Sunday 4 April 2021 to Friday 1 October 2021:

Hi Community,

This year's Easter Holidays start on Friday 2 April (Good Friday) and end Monday 5 April (Easter Monday).

From 2-5 April, financial settlement isn’t available across all jurisdictions. However, Lodgement is still available in Victoria and New South Wales.

Kind regards

Hi Community,

PEXA will be conducting system maintenance on Saturday 20 March from 8:30am to 1:00pm AEDT.

As a result, Lodgement Verification in Queensland will not be available during this time.

Kind regards,

Jarrod

Over the coming months, you will notice a few little upgrades to the PEXA look and feel, including our logo. These changes across all your PEXA experiences (website, platform, social media, emails and more) were made to reflect our partnership with you and all that comes with it; collaboration, innovation and positive impact.  

Our look and feel has been elevated to better reflect everything you expect from PEXA; from platform reliability to unwavering support from your PEXA representative and support teams.  

We can’t wait to share these little changes with you.  Reach out to your PEXA representative if you’d like to hear more.

Hi Community,

For our members who use PEXA Projects, please note that there will be a scheduled maintenance outage on 13 January 2021 from 9pm to 11:59pm AEDT.

Therefore, PEXA Projects will not be available during this time.

If you have any questions, let us know below or contact your Account Manager directly.

Kind regards

Aoife

Hi Community,

On Christmas Day (Friday 25 December 2020), Boxing Day (Saturday 26 December 2020) and New Year’s Day (Friday 1 January 2021), financial settlement will not be available in all states. However, lodgement will remain available in Victoria and New South Wales.

A state-by-state breakdown of lodgement and settlement availability on Christmas Day and and New Year’s Day, as well as office availabilities for land registries, is provided below.

Additionally, we’d like to reminder members during this period to verbally confirm bank account details with their clients or use PEXA Key to safely exchange sensitive information.

New South Wales

Christmas Day, Boxing Day and New Year’s Day availability

• Lodgement is available
• Financial settlement is unavailable

Land Registry notice

NSW Land Registry Services (NSW LRS) Lodgement Office will be closed on Tuesday 29 December 2020, Wednesday 30 December and Thursday 31 December 2020.

The NSW LRS offices will also be closed on the public holidays of Friday 25 December 2020, Monday 28 December 2020 and Friday 1 January 2021.

Victoria

Christmas Day, Boxing Day and New Year’s Day availability

• Lodgement is available
• Financial settlement is unavailable

Land Registry notice

Registration and call centre services will be unavailable during the end of year holiday period, from 4.00pm on Thursday 24 December 2020 to 8.30am on Monday 4 January 2021.

Queensland

Christmas Day, Boxing Day and New Year’s Day availability

• Lodgement is unavailable
• Financial settlement is unavailable

Land Registry notice

The Department of Natural Resources, Mines and Energy (DNMRE) and subsequently, the Queensland Land Registry, has confirmed its holiday closure period as Friday 25 December 2020 to Sunday 3 January 2021, inclusive.

We’re pleased to share with members that settlement will remain available during this period.

It’s important to note however that while settlement will proceed, lodgement and registration will not be confirmed until the Land Registry’s return date of Monday 4 January 2021.

From this point, the Land Registry will begin to work through the backlog of matters accumulated during its shutdown.

South Australia

Christmas Day, Boxing Day and New Year’s Day availability

• Lodgement is unavailable
• Financial settlement is unavailable

Land Registry notice

TBC.

Western Australia

Christmas Day, Boxing Day and New Year’s Day availability

• Lodgement is unavailable
• Financial settlement is unavailable

Land Registry notice

Lodgement will remain available throughout the holiday period, excluding public holidays.

If you need assistance with your online lodgement or settlement over the Christmas period, PEXA’s Support centre is still available, except for public holidays – Christmas Day, Boxing Day and New Year’s Day 2020. You can contact our friendly support staff between 8:30am – 8:00pm AEDT at support@pexa.com.au or 1300 084 515.

A 10 year milestone for industry

This year, thanks to the collaboration, feedback and leadership of our entire industry, PEXA turns 10.

I’d like to take this opportunity to express my gratitude to each and every one of you, our members. Your contributions throughout this journey have made the property exchange experience what it is today and continue to shape what it will be in the future.

Together, industry has completed more than six million property transactions on PEXA, valued at $1+ trillion – assisting 20,000 families settle their homes online, weekly. Your feedback and collaboration have resulted in close to 4,000 enhancements to the PEXA Exchange platform since 2015 and the creation of additional value-add services for our industry such as PEXA Key, PEXA Plus, PEXA Projects and more.

To celebrate this momentous occasion, we looked back on some of our members’ highlights and notable moments – and what better place to start than at the beginning.

The first transaction

Pioneering digital settlements for our industry, Carolyn Booth, Smart Choice Conveyancing, and Paul Denny, Paul Denny Conveyancing, completed the first electronic transfer transaction on PEXA in 2014. We caught up with Paul and Carolyn to hear their account of this landmark transaction – kick-starting a digital transformation like no other.

A solution for everyone

Our members are incredibly special. Together, we’ve been able to drive change, innovate, and provide opportunities that weren’t possible 10 years ago. And on this journey, we’ve come across some truly remarkable stories. Meet Howard, now into his 80s, a trailblazing Victorian conveyancer, who adapted to the industry’s digitisation and today settles property online, from his own home.

Flexibility and transformation

Our members are at the heart of everything we do. We are always proud to hear how they’re using PEXA to drive positive change. From time to time, we hear stories that stop us in our tracks – stories that are truly remarkable. We wanted to share with you a personal story from Carol Taylor, a practitioner from the Gold Coast. We are so proud to have Carol as one of our members, and fortunate to be part of her extraordinary journey.

Settle from anywhere

Together, we built a world-first prop-tech solution, that has enabled people to ‘settle from anywhere’. That was truly taken to the next level when PEXA member, Mark Blair, decided he would take his laptop and digital certificate to Mount Everest. Hear from Mark as he shares his settlement experience from the skies.

Reliability during life’s unexpected moments

Buying and selling your property are some of life’s biggest moments. Together, we revolutionised the settlement process, providing clarity, security and peace of mind for industry. We asked Frances McCauley at Suncorp to share a unique story with us – how, through the power of technology, she was able to help a 37-week pregnant mother urgently settle her property, all in one day.

Accelerated transformation to digital settlements

And lastly, we wanted to finish on a story that has particular significance in 2020. In the face of a global pandemic, we were able to provide our members with the tools and support to keep their businesses open – to continue to settle property for Australians. We caught up with South Australia’s Ben McDonald from Fentons Conveyancing to hear their story.

We will be sharing these wonderful stories, along with some key industry milestones on our social media channels to showcase these moments that have inspired us over the past decade. We would love for you to share them with your audience and clients and reflect upon what our collaboration together has meant to you.

Once again, thank you.

Kind regards

Lisa

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Lisa Dowie
Chief Customer Officer

https://www.facebook.com/Property.Exchange.Australia/
https://www.instagram.com/pexa.ltd/
https://www.linkedin.com/company/pexa/

PEXA is uniquely placed to provide timely insights into property and mortgage trends, drawing on data from initial search to final settlement. 

By combining timely data on property transactions in the jurisdictions PEXA operates with data and statistics from external sources, we’ve produced our first PEXA Property and Mortgage Insights (PMI) report, covering January to September 2020.

This report can be downloaded from our new hub for property settlement insights and content, PEXA Insights (www.pexa.com.au/insights).

Interested in more from PEXA Insights? Our Pre-Settlement Indicator is a weekly report, outlining trends in imminent sales and refinance settlements. Click here to subscribe to receive this in your inbox, every Monday.

Hi Community,

The following documentation has been updated by PEXA:

• Participation Agreement
• PEXA Subscriber Security policy
• PEXA Service Charter
• Standard Operating Environment requirements

Clean and marked up versions of these documents are available below.

Regards,

Jarrod

Hi Community,

Please note the following lodgement and settlement availability for all states on Monday 5 October, with public holidays in New South Wales (Labour Day), South Australia (Labour Day) and Queensland (Queen’s Birthday): 

Western Australia

• Financial Settlement is available until 1pm AWST
• Lodgement is available

New South Wales

• Financial Settlement is available until 4pm AEDT
• Lodgement is available 

Victoria

• Financial Settlement is available until 4pm AEDT
• Lodgement is available

 South Australia

• Financial Settlement and lodgement are unavailable

 Queensland

• Financial Settlement and lodgement are unavailable

Hi Community,

Daylight savings time will resume in New South Wales, Victoria, South Australia and Tasmania from Sunday 4 October 2020.

The following changes will be effective from Tuesday 6 October 2020 until Friday 2 April 2021.

For members in NSW, two additional settlement slots will be made available: 6.00pm and 6.30pm AEDT. Settlements after 5.00pm AEDT will not roll and will need to be re-booked for these times.

In Western Australia, settlement rebooking cut-off time will be at 1.00pm AWST.

Please also be mindful of the 4.00pm cut-off time in Queensland, with the jurisdiction not observing daylight savings time.

If you have any questions, please reach out.

Cheers,

Jarrod

Hi Community,

The PEXA Subscriber Security policy has been updated. Attached are clean and marked up versions.

Kind regards,

Jarrod

Hi members,

Please see attached below a notice from the Australian Registrars National Electronic Conveyancing Council (ARNECC). If you have any questions regarding this notice, please contact your local Land Registry in your State or Territory:

VIC

T: 03 9194 0601  E: trs.enquiries@delwp.vic.gov.au

NSW

T: 02 8776 3575  E: eConveyancingNSW@nswlrs.com.au

WA

T: 08 9273 7373  E: paperlessconveyancing@landgate.wa.gov.au

SA

T: 08 8423 5000 (country callers 1800 648 176) E: customersupport@landservices.com.au

QLD

T: 1300 255 750  E: Titlesinfo@dnrme.qld.gov.au

TAS

T: 03 6165 4187  E: Titles.Enquiries@dpipwe.tas.gov.au

Hi Community,

On Monday 3 August, the NSW Bank Holiday will see reduced settlement hours for NSW, VIC, SA and WA. Please note the following changes:

New South Wales

• Financial Settlement is available until 4pm AEST
• Lodgement is available as normal

Victoria

• Financial Settlement is available until 4pm AEST
• Lodgement is available as normal

Western Australia

• Financial Settlement is available until 2pm AWST
• Lodgement is available as normal

South Australia

• Financial Settlement is available until 3.30pm ACST
• Lodgement is available as normal

Queensland

• Lodgement and settlement times remain unchanged

For more information, please visit https://www.pexa.com.au/hours-of-operation.

Kind regards,

Jarrod

Hi Community,

PEXA Plus Marketplace provides a platform for practitioners in New South Wales and Victoria to compare and purchase land titles and other property searches in one convenient location.

From 9 July 2020, in line with annual CPI increases, Equifax and CITEC have updated their pricing.

Please note that Equifax prices also reflect a change in their administration fees. 

If you have any questions regarding this or your PEXA Plus Marketplace experience, please reach out to us.

Kind regards

Aoife

PEXA are excited to release a new API experience, the Standalone Discharge Experience API; giving Panel Law firms the ability to streamline the end-to-end standalone discharge process.

Hi Community,

As you’re aware, the annual CPI fee increase for PEXA’s online lodgement and financial settlement service typically comes into effect on 1 July.

However, as previously announced, in light of current circumstances, PEXA fees will not increase at the beginning of the financial year – instead, the current pricing schedule will remain effective until January 2021.

As is usual, any future price adjustment will be in line with the Model Operating Requirements which are set and governed by ARNECC and will be calculated based on the Consumer Price Index for March 2020 (ABS 6410.0).

Additionally, fees for each of the Land Registries have been updated, with any revisions taking effect from 1 July 2020.

Links to Land Registry announcements:

NSW
SA
QLD
VIC (no change)
WA

If you have any questions, please leave a comment below.

Kind regards,
Jarrod

Hi Community,

We are aware that users attempting to access the PEXA Exchange via a bookmarked link are encountering errors when logging in.

We are currently working on a resolution for this issue. To remedy this, please clear your cache (instructions for Chrome here).

Accessing the PEXA Exchange via Google, your browser's search bar or other means remains unaffected.

We'll provide a further update in due course.

Kind regards,

Jarrod

PEXA Plus Marketplace provides a platform for practitioners in New South Wales and Victoria to compare and purchase land titles and other property searches from a range of different providers in one convenient location.

From 28 May 2020, in line with updates from authorities and councils, you may notice price changes to certain Equifax products. In addition, amendments have been made by PEXA, which will have a very minor impact on CITEC products.

If you have any questions regarding this or your PEXA Plus Marketplace experience, please reach out to us.

Kind regards,

Jarrod

Hi Community,

On the WA Day public holiday, 1 June 2020, financial settlement and lodgement will not be available for Western Australia.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Hi Community,

Kind regards,

Jarrod

Hi Community,

As previously announced, the NSW Office of the Registrar General (ORG), NSW Land and Registry Services (NSW LRS) and PEXA have worked together to facilitate a temporary solution to lodge presently out of scope paper documents through the PEXA platform during COVID-19. Phase 1 of this roll-out has been live since 11 May, enabling PEXA Subscribers to lodge paper Real Property Act dealings with a Land Title Reference through the COVID-19 Residual Lodgement via the PEXA Platform.

Please note that Phase 2 is available in PEXA from today. As part of this, paper documents which don’t have a Real Property Act Land Title Reference or where the Land Title is not valid for electronic lodgement in the PEXA Platform, will be able to be lodged through the PEXA Platform using a prescribed Title Reference. For a full list of paper documents available, please see NSW LRS FAQs here.  

Helpful links

Guidance on the COVID-19 Residual Lodgement process: https://community.pexa.com.au/t5/New-South-Wales/NSW-COVID-19-Temporary-Lodgement-Option-of-Paper-De...

NSW LRS information pack: https://www.nswlrs.com.au/About/About/COVID-19-Key-Links

Help card: see attached.

Kind regards,
Jarrod

Hi Community,

The Service Charter has been updated in line with the deployment of Release 12.0.0 on 4 May 2020. Clean and marked up versions of the Service Charter can be accessed via the attachments at the bottom of this post.

Kind regards

Jarrod