PEXA Plus Marketplace provides a platform for practitioners in New South Wales and Victoria to compare and purchase land titles and other property searches from a range of different providers in one convenient location.
From 28 May 2020, in line with updates from authorities and councils, you may notice price changes to certain Equifax products. In addition, amendments have been made by PEXA, which will have a very minor impact on CITEC products.
If you have any questions regarding this or your PEXA Plus Marketplace experience, please reach out to us.
As previously announced, the NSW Office of the Registrar General (ORG), NSW Land and Registry Services (NSW LRS) and PEXA have worked together to facilitate a temporary solution to lodge presently out of scope paper documents through the PEXA platform during COVID-19. Phase 1 of this roll-out has been live since 11 May, enabling PEXA Subscribers to lodge paper Real Property Act dealings with a Land Title Reference through the COVID-19 Residual Lodgement via the PEXA Platform.
Please note that Phase 2 is available in PEXA from today. As part of this, paper documents which don’t have a Real Property Act Land Title Reference or where the Land Title is not valid for electronic lodgement in the PEXA Platform, will be able to be lodged through the PEXA Platform using a prescribed Title Reference. For a full list of paper documents available, please see NSW LRS FAQs here.
The Service Charter has been updated in line with the deployment of Release 12.0.0 on 4 May 2020. Clean and marked up versions of the Service Charter can be accessed via the attachments at the bottom of this post.
The current COVID-19 (Coronavirus) outbreak presents a number of logistical challenges to industry, particularly to members regarding the in-person, physical lodgement of presently out-of-scope documents.
With this in mind, to support the state’s network at this time, the NSW Office of the Registrar General, NSW Land Registry Services and PEXA are working together to facilitate a temporary solution to lodging paper documents through the PEXA platform. This functionality will be released in two phases, commencing 11 May 2020.
From 11 May 2020, PEXA Subscribers will be able to lodge paper Real Property Act dealings with a Land Title Reference through the COVID-19 Residual Lodgement via the PEXA Platform.
From 25 May 2020, paper documents which don’t have a Real Property Act Land Title Reference or where the Land Title is not valid for electronic lodgement in the PEXA Platform, will be able to be lodged through the PEXA Platform using a prescribed Title Reference.
With ANZAC Day falling on Saturday 25 April this year, the following Monday 27 April will be a public holiday in Western Australia. On this day, lodgement and financial settlement aren't available in WA.
On 8 June, the Queen’s Birthday Holiday in New South Wales, Victoria and South Australia, financial settlement is not available for all states. This is due to the Reserve Bank of Australia (RBA)'s closure. Lodgement is still available in New South Wales, Victoria, Western Australia and Queensland.
Tips, tricks and advice for PEXA members settling digitally during the current COVID-19 situation
As the global Coronavirus (COVID-19) outbreak continues to evolve, I wanted to reassure you that PEXA stands firmly with you, the broader community and our citizens in delivering a safe, efficient and reliable property settlement experience.
This cannot be underestimated as we face unprecedented global social and economic dislocation.
In support of our community, effective this week all PEXA teams began working remotely and face-to-face member meetings were replaced with a virtual solution, ensuring we assist in flattening the curve. I’m pleased to report that this has been a positive transition with no impact to members and the wider community in the property settlement process. As PEXA is a web-based platform, members can be confident their property transactions will continue uninterrupted.
This is a new experience for many of us and we’re here to assist wherever we can, beginning with the following tips from industry, including our regulator, ARNECC:
Verification of Identity (VOI) & Client Authorisation Form (CAF)
ARNECC has released its statement for completing VOIs and CAFs during COVID-19, noting face-to-face verification is not mandatory with ARNECC stating “Subscribers might like to consider using video technology as part of the verification of identity process”. Click here to read ARNECC’s full statement.
While you’re working remotely and limiting face-to-face client meetings, bank and trust account details can be communicated safely via the free PEXA Key app, removing the need to use email, mitigating any risk of succumbing to email phishing attacks.
It provides your business with an extra layer of security when communicating critical bank and trust details while also allowing homebuyers and sellers to track their settlement via their phone. We are no doubt all hearing and reading about the increasing prevalence of cyber phishing attacks worldwide and we encourage you to use tools like PEXA Key to keep client property transactions safe.
Digital Certificates – are you using a different computer or laptop as a result of remote working?
If you’re using a new or different laptop to sign in PEXA, you will need to download and install the digital signing software. Members using Mac computers, please note that the signing software is not yet compatible with their latest operating system, Catalina. For other Mac operating systems, please follow the instructions in this link.
Please remember to keep your Digital Certificate stored safely when not in use.
Support Services – we’re here to help
While there is so much uncertainty at the moment, we’re committed to being that little bit of stability in your day. Here are some of the ways we can help:
Help Centre: Our online Help Centre is fully stocked with articles, help cards, webinars, videos, simulators and more that can help you transact online.
Support Centre:Our friendly support staff are available on national business days from 8.30am – 8.00pm AEST/DT. They can be contacted by phone on 1300 084 515 or email firstname.lastname@example.org.
Face-to-[virtual]Face Support:Our face-to-face team can now assist you virtually. Using Skype, WebEx and Team Viewer, our PEXA Direct Specialists and PEXA Partners remain available for appointments to help your business. Contact us email@example.com you have any queries or to book an appointment.
We look forward to working with you over the coming weeks, as together we continue delivering this important service to Australian businesses and citizens.
Please feel free to reach out if you have any questions and stay safe.
One of the many benefits of a digitised property settlement process is the flexibility it provides in how we work – not just for us here at PEXA, but importantly for our members too.
This week, as a precautionary measure, the PEXA team invoked its business continuity plan with all teams working remotely for a day to ensure that no matter what the circumstance, property transactions continue to settle safely and successfully, at the standard you’ve come to know and expect from us.
We’re pleased to report that our member support service levels remained exceptionally high, with the platform preserving its 100% availability and more that 90% of calls into the Support Centre answered within 60 seconds. In short, if people do need to work remotely for extended periods, you have our assurance that property transactions can continue to settle successfully via PEXA.
One of the greatest benefits PEXA provides is the flexibility for network participants to continue acting on behalf of their clients from anywhere with internet access, giving members the option to avoid settlement rooms and other high density areas. We’re also offering our people the opportunity to work remotely.
As the Department of Health continues evolving its advice regarding precautionary measures to take in relation to COVID-19, PEXA will continue working with its team and the broader network to keep Australia’s critical $7.1 trillion residential property market resilient, and property transactions settling safely.
We look forward to working with you over the coming weeks, as together we continue delivering this important service to Australian businesses and consumers.
Please feel free to reach out if you have any questions.
We are pleased to introduce support for rural properties for your Property and Title certificate searches in PEXA Plus for New South Wales and Victoria. When creating your Matter, simply enter the street name only or property name and you will be presented with a list of potential address options. You can then complete your searches as normal.
Please note that some Subscribers have inadvertently received a notification on the afternoon of 17 February 2020 stating that they have been randomly selected to complete PEXA’s Subscriber Review Process (SRP). For those that are unaware, PEXA’s SRP is a regulatory requirement for PEXA to confirm its members are complying with ARNECC’s Model Participation Rules (MPR).
Subscribers are advised to disregard the notification received as it has been sent in error. Impacted Subscribers would have received an error message which either states “Security constraints prevent access to the requested page” or “User <email address> not found” upon clicking on “Start Questionnaire”.
This issue has now been resolved and we apologise for any confusion and inconvenience caused.
Please note that those in scope for the next round of questionnaires will also be sent an email with further background information, in addition to the notification seen today.
On Monday 10 February 2020, Landgate released updates to the electronic mortgage form. Landgate has advised us of the following in relation to this change:
“Landgate has updated the format of the electronic mortgage form approved by the Registrar of Titles.
The updated and approved form has some slight variations in formatting to the national mortgage form.
When using the form, parties should ensure any counterpart mortgage complies with the Transfer of Land Act 1893, Section 105 and Section 4(1CA) and the Transfer of Land Regulations 2004 (the Regulations).
With PEXA Release 11.1.0 going live on Monday 10 February 2020, the Participation Agreement (for Representative Subscribers) and Service Charter will be updated. Clean and marked up versions of these documents can be accessed via the attachments at the bottom of this post.
PEXA Plus Marketplace provides a platform for practitioners in New South Wales and Victoria to compare and purchase land titles and other property searches from a range of different providers in one convenient place.
We have been informed that Equifax and Citec will increase the price of their New South Wales land title searches from Tuesday, 14 January 2020. From this date, the new prices will be reflected when you open a matter in PEXA Plus.
You can log in to PEXA Plus Marketplace by clicking here. If you have any questions, please contact your PEXA representative.
Our thoughts go out to our friends, families, colleagues and members who are impacted by the current, devastating bushfires.
We know that many of you have been directly impacted, and the task of rebuilding homes, businesses and lives is not a small one. While the scale of this crisis is difficult to comprehend, the emotional toll is even harder to quantify.
For those of our members affected by the devastation, PEXA would like to offer free access to confidential counselling through Assure Programs, when you're safe and able. Across the country, Assure provides qualified psychologists via phone and face-to-face support. It is our hope that this will go some way to helping our community work through its loss and grief.
Here's how you access the service:
Assure Programs – confidential counselling service
Call: 1800 808 374
Quote: “PEXA MEMBER”
For the broader community, PEXA is donating $100,000 to the Red Cross Bushfire Relief and Recovery Fund. These funds help provide emergency assistance in communities affected by the bushfires as well as providing training and equipment for the many, many brave volunteers battling the blazes.
Our offices around the country are also hosting fundraisers over the coming week with all proceeds going to the Wildlife Emergency Fund. If you would like to be involved, please reach out to us here.
Airbnb - temporary accommodation
If you are in an impacted area and need a place to stay, Airbnb is providing access to free, temporary accommodation through its Open Homes program: