Announcements | Outages, Service Charter updates etc

Hi Community,

During Australia Day public holiday, 27 January 2020, financial settlement will not be available in all states.

Lodgement will still be available in Victoria and New South Wales.

Kind regards

Aoife

The Victorian Government has announced a range of of tax relief measures and Council support for those affected by the Victorian bushfires.

PEXA Plus Marketplace provides a platform for practitioners in New South Wales and Victoria to compare and purchase land titles and other property searches from a range of different providers in one convenient place.

We have been informed that Equifax and Citec will increase the price of their New South Wales land title searches from Tuesday, 14 January 2020. From this date, the new prices will be reflected when you open a matter in PEXA Plus.

You can log in to PEXA Plus Marketplace by clicking here. If you have any questions, please contact your PEXA representative.

Kind regards,

Nick Koutsioulis

Our thoughts go out to our friends, families, colleagues and members who are impacted by the current, devastating bushfires.

We know that many of you have been directly impacted, and the task of rebuilding homes, businesses and lives is not a small one. While the scale of this crisis is difficult to comprehend, the emotional toll is even harder to quantify.

For those of our members affected by the devastation, PEXA would like to offer free access to confidential counselling through Assure Programs, when you're safe and able. Across the country, Assure provides qualified psychologists via phone and face-to-face support. It is our hope that this will go some way to helping our community work through its loss and grief.

Here's how you access the service:

Assure Programs – confidential counselling service

Call: 1800 808 374

Quote: “PEXA MEMBER”

For the broader community, PEXA is donating $100,000 to the Red Cross Bushfire Relief and Recovery Fund. These funds help provide emergency assistance in communities affected by the bushfires as well as providing training and equipment for the many, many brave volunteers battling the blazes.

Our offices around the country are also hosting fundraisers over the coming week with all proceeds going to the Wildlife Emergency Fund. If you would like to be involved, please reach out to us here.

Airbnb - temporary accommodation

If you are in an impacted area and need a place to stay, Airbnb is providing access to free, temporary accommodation through its Open Homes program:

Victoria: https://www.airbnb.com.au/…/disaster-re…/victoriabushfires20

New South Wales: https://www.airbnb.com.au/…/bushfire-new-south-wales-2020-01

Department of Human Services - income assistance

Additionally, the Department of Human Services (DHS) has published available assistance for those who’ve lost income or have been adversely affected as a direct result of the bushfires:

https://www.humanservices.gov.au/individuals/help-emergency/bushfires

If there is any other assistance or support we can provide, please do not hesitate to reach out.

Yours sincerely,

Glenn King

PEXA CEO

Hi Community,

There is currently a delay in updating My Workspaces, Today's Settlements and Settlements Calendar in PEXA plus.

We are working to resolve this issue.

An update will be provided once resolved. We apologise for any inconvenience.

Please note, this does not impact your PEXA Exchange settlements or Marketplace search orders.

Kind Regards,

Nick Koutsioulis

The team at PEXA would like to acknowledge the Browitt family who tragically have been impacted by the volcano eruption on White Island NZ. 

Paul is a valued member of our close industry and if you would like to support the Browitt family, you can visit this GoFundMe link:

https://www.gofundme.com/f/nz-volcano-support-the-browitt-family

Our thoughts are with the Browitt family and all those affected during this difficult time.

Hi Community,

You may have noticed that some embedded videos on Community are not displaying. We're working on a fix.

In the meantime you can view all of our videos on our YouTube Channel.

Hi Community,

On Christmas Day, Boxing Day and New Year’s Day 2020, financial settlement will not be available in all states. However, lodgement is still available in Victoria and New South Wales.

State breakdown of lodgement and settlement availability on Christmas Day, Boxing Day and New Year’s Day 2020:

NSW: Lodgement is available 

           Financial settlement unavailable

VIC: Lodgement is available 

        Financial settlement unavailable

QLD: Lodgement is unavailable.

         Financial settlement unavailable

SA: Lodgement is unavailable 

       Financial settlement unavailable

WA: Lodgement is unavailable 

       Financial settlement unavailable

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

If you need assistance with your online lodgement or settlement over the Christmas period, PEXA’s Support centre is still available, except for public holidays – Christmas Day, Boxing Day and New Year’s Day 2020. You can contact our friendly support staff between 8:30am – 8:00pm AEDT at support@pexa.com.au or 1300 084 515.

As a reminder during this festive period, practitioners are encouraged to verbally confirm bank account details with their clients or use PEXA Key to safely communicate bank account details.

Kind regards

Aoife

Hi Community,

We are currently investigating an issue impacting Stamp Duty Services in VIC.

Impacted members may experience delays in Stamp Duty Verification.

For updates on the progress of this issue, please visit our status page at status.pexa.com.au/. 

Kind regards

Aoife

Hi Community,

We are aware on an issue currently impacting Victorian Members.

Until resolved, Workspace Creation, Document Preparation and Lodgement Services, as well as Stamp Duty Services in VIC, may experience delays. 

For updates on the progress of this issue, please visit our status page at status.pexa.com.au/. 

Kind regards

Aoife

Dear all,

Please find attached, a notice from the Australian Registrars National Electronic Conveyancing Council (ARNECC). If you have any questions regarding this notice, please contact your local Land Registry in your State or Territory:

VIC

T: 03 9194 0601  E: tbc

NSW

T: 02 8776 3575  E: eConveyancingNSW@nswlrs.com.au

WA

T: 08 9273 7373  E: paperlessconveyancing@landgate.wa.gov.au

SA

T: 08 8423 5000 (country callers 1800 648 176) E: customersupport@landservices.com.au

QLD

T: 1300 255 750  E: Titlesinfo@dnrme.qld.gov.au

TAS

T: 03 6165 4187  E: Titles.Enquiries@dpipwe.tas.gov.au

@Ames  

Hi Community,

PEXA is aware of a payment file response issue impacting ANZ transactions.

If your Workspace is impacted and has commenced settling, it will likely remain in a status of 'Ready_Settling' or 'Completed_Disbursing' for longer than usual until the underlying issue is resolved.

PEXA is working with ANZ to resolve the issue.

For further status updates, please visit PEXA’s Status Page: https://status.pexa.com.au/

Kind regards

Aoife

Hi Community,

Our hearts go out to our New South Wales and Queensland members, their families, friends and communities as they battle widespread bushfires, with more than six million residents predicted to be impacted.

To help these communities prepare, respond and recover from this disaster, PEXA will donate the proceeds of all sales made through its PEXA Plus Marketplace this week directly to the Red Cross Disaster Relief and Recovery fund.

The PEXA Plus Marketplace is currently available to practitioners in Victoria and New South Wales for the purchase of title searches. You can visit PEXA Plus Marketplace here. 

The current tragedy hits very close to home for many of us and we hope this initiative goes some way to supporting those affected and the brave volunteers risking their lives to protect our communities.

Once again, we’d like to extend our condolences to those impacted by the bushfires. If you require any assistance in this period please reach out to me, your PEXA Partner or our Support Centre – we’re here for you.

Hi Community,

PEXA is pleased to announce the launch of our new Status Page – live now at https://status.pexa.com.au/.

The page will contain key notices as well as a table indicating the availability of network services.

PEXA, together with our industry partners, endeavours to provide you with a seamless settlement experience. We hope you find the Status Page useful and encourage you to subscribe to stay up-to-date.

If you have any questions, please refer to our Community FAQs.

Hi Community,

CBA is currently experiencing internal system issues which is resulting in delays to their Workspace signing.

Until the issue is resolved, signing by CBA will be delayed. It’s important to note that this does not impact payments in progress and should not affect Workspaces already signed by CBA.

For further status updates, please visit PEXA’s Status Page: https://status.pexa.com.au/

Please note: CBA are experiencing signing issues, all other participants should be able to sign. Bankwest is unaffected.

Kind regards

Aoife

Hi Community,

CBA is currently experiencing internal system issues which is resulting in delays to their Workspace signing.

Until the issue is resolved, signing by CBA will be delayed. It’s important to note that this does not impact payments in progress.

For further status updates, please visit PEXA’s Status Page: https://status.pexa.com.au/

Please note: CBA are experiencing signing issues, all other participants should be able to sign. Bankwest is unaffected.

Kind regards

Aoife

Hi Community,

With PEXA Release 11 going live on Monday 11 November 2019, the Service Charter, Standard Operating Environment, Security Policy and Participation Agreement (for Representative Subscribers) will be updated. Clean and marked up versions of the new documentation can be accessed via the attachments at the bottom of this post.

Kind regards

Jarrod

Hi Community, 

PEXA is aware of an issue impacting our business website, pexa.com.au. 

While this does not affect the PEXA Exchange, we are aware that many members navigate to the Exchange via our website. 

Members may access the Exchange directly via workspaces.pexa.com.au and we recommend, in any event, that this page be bookmarked for ease of access. 

Instructions on how to do this for Google Chrome may be found here, and for users of other browsers, we suggest searching for instructions via Google or your preferred search engine. 

We are currently working with our vendor to resolve this issue, and will provide an update shortly. 

Kind regards, 

Heather

Hi all,

Good news! You can still lodge and settle online during Melbourne Cup Day on 5 November 2019.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Kind regards

Aoife

Hi Community,

CBA has advised us that it is experiencing network issues impacting Workspaces with source or destination financial line items to or from CBA.

If your Workspace is impacted and has commenced settling, it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual, until the underlying issue is resolved. 

PEXA is working with CBA to resolve this issue. In the meantime, you can refer to CBA's incidents page for progress updates: https://www.commbank.com.au/about-us/support/commbank-incidents.html 

Please note, this notification is meant for PEXA members impacted by the above CBA issue. If it does not affect you, please ignore.

Kind regards

Aoife

Hi Community,

PEXA will be unavailable on 5 October 2019 for one hour from 4.30am-5.30am AEST due to regular maintenance.

Kind regards

Aoife

Hi Community,

Please note the following lodgement and settlement availability for all states on 7 October public holidays in New South Wales (Labour Day), South Australia (Labour Day) and Queensland (Queen’s birthday):

Western Australia

Financial Settlement is available until 1pm AWST

Lodgement is available

New South Wales

Financial Settlement is available until 4pm

Lodgement is available

Victoria

Financial Settlement is available until 4pm

Lodgement is available

South Australia

Financial Settlement and lodgement are unavailable

Queensland

Financial Settlement and lodgement are unavailable

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Cheers

Aoife

Hi Community,

Good news for members in New South Wales! During daylight savings, two additional settlement slots have been made available: 6:00 p.m. and 6:30 p.m.

Over in Western Australia, settlement rebooking cut-off time will be at 1:00 p.m. AWST. More information can be found here.

Daylight savings runs from 6 October 2019 to 5 April 2020.

Cheers

Aoife

Please be aware that the CBA building where their PEXA team is located has been evacuated. This may impact some settlements and cause some delays. We will update here again today.

Hi Community,

During the Queen’s Birthday Holiday on 30 September 2019, financial settlement and lodgement will not be available for Western Australia.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Cheers

Aoife

@AngellaC 

With PEXA Release 10.1 going live on Monday 5 August 2019, the Service Charter will be updated. You can access a clean and marked up version of the new Service Charter via the attachments at the bottom of this post.

Kind regards

Jarrod

Hi Community, 

On 5 August 2019, PEXA is releasing its next platform upgrade. Thanks to your continuous input, we have been able to make improvements to boost your user experience.

In line with member feedback and as part of this upcoming release, the corrective payments process will no longer be completed via email – where the PEXA member was required to fill out a form, sign and e-mail return it to PEXA.

Instead, from this date, the process will be enhanced to an in-platform experience.

All Subscriber Managers with the current permission Signer – financial settlement will be automatically allocated two additional permissions:

• Corrective Payments; and
• Signer – corrective payments.

If there is anyone else in your organisation who requires either of these permissions, a Subscriber Manager or Subscriber Administrator within your business must enable the permission(s) for them.

Those with the required permissions will see a ‘corrective payments’ option on the left-hand side column of the platform. By selecting this they will be able to view a new Corrective Payments dashboard, displaying ‘pending’, ‘processing’, and ‘completed corrective payments’. The release notes, will assist you in navigating this new process.

Please see the following FAQs for further information. If your question is not answered, please post your question below and one of our subject matter experts will respond.

Do I need a Digital Certificate (DigiCert) to sign corrective payments?

Yes, an additional Signer – corrective payments permission, along with a valid digital certificate, is required to digitally sign off on corrective payment changes.

How will I know that I have a corrective payment to complete? 

When a corrective payment action is required, the transaction(s) will appear in the Your actions tab within the Corrective Payments dashboard and the number of corrective payments will appear next to the corrective payments option on the left-hand side column of the platform. 

An in-platform pop-up notification will also prompt members to take action. 

Will I receive an e-mail notification to complete corrective payments?

No, the corrective payments process no longer includes an e-mail notification (from 5 August 2019).

When a corrective payment action is required, the transaction(s) will appear in the Your actions tab within the Corrective Payments dashboard and the number of corrective payments will appear next to the corrective payments option on the left-hand side column of the platform. 

An in-platform pop-up notification will also prompt members to take action. 

What permissions do I need to sign corrective payments?

In order to digitally sign and in turn submit a corrective payment for PEXA processing, a user requires the following permissions to be selected: 

• Signer – financial settlement
• Corrective Payments
• Signer – corrective payments
  
  

Can I view outstanding corrective payments without the permission to sign?

Yes, a Subscriber Manager or Subscriber Administrator within your organisation can assign the permission Corrective Payments only. 

You do not require permissions Signer – financial settlement and/or Signer – corrective payments to view outstanding corrective payments.

What happens after I’ve signed the corrective payments?
Once submitted, PEXA will review and process the corrections as required. You will be able to follow the progress of your corrective payments on the new Corrective Payments dashboard.

Hi Community,

We have been advised that COIN - the network responsible for the secure transmission of payment files between PEXA and the Reserve Bank of Australia (RBA) - is experiencing service issues.

Workspaces will likely remain in a status of ‘Settling’ until the underlying issue has been resolved.

Kind regards

Aoife