Announcements | Outages, Service Charter updates etc

Hi Community!

Each year we recognise the superstars of the e-Conveyancing Community by making them Superusers! This year, we want you, the Community, to nominate someone you believe should be rewarded for their contributions.

Our Superusers will once again get the chance to visit the PEXAPlex in Melbourne, participate in Open Day and hang out with the Community team. We had a lot of fun with our Superusers last year, check out this post to see what the 2018 group got up to.

If you would like to nominate anonymously, please message me. Otherwise, comment below who you believe is a deserved Superuser and mention how they made a difference in Community during 2018.

We’d like to thank everyone for their contributions to the Community last year – looking forward to interacting with you all again this year!

Regards,

The Community Team

When opening a PEXA Workspace, an important step is to verify that the information returned from the Land Registry is accurate. This information will be visible on the Land Title screen.

The good news is, that post opening the Workspace, an automated Title Activity Check (TAC) on the land title will be performed periodically, made possible by the digital integration between PEXA and the respective Land Registry. You will be notified should there be any activity identified on the title.

Sometimes, when activity is detected, the information displayed on the land title screen may require updating. A common example is when the TAC indicates that a survivorship or transmission has been lodged and there has been a change in proprietorship. Note that in this particular situation, the Land Title information requires updating in order for lodgement verification to be successful, and for settlement to proceed. Please note that an Information Re-supply is only required when the change in title particulars will prevent lodgement. So, before you request an Information Re-supply, check your TAC to help you decide if you need one.

Should you request an Information Re-supply, a fee of $5.50* will be debited from your fee paying account as per the Pricing Schedule.

*fees are waived until 28 February 2019

Hi Community,

During the Australia Day public holiday, that falls on 28 Jan 2019, financial settlement will not be available. Lodgement will still be available in Victoria and New South Wales.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Hi Community!

The new PEXA Marketplace is alive and well, offering members in NSW, the ability to purchase a title search through one of our partners – either Equifax or CITEC – with information mapping directly into your PEXA Workspace.

The Marketplace will shortly expand to include additional title search providers as PEXA partners with existing market participants to provide you choice, transparency and efficiency in completing a property transaction, ultimately allowing you to reduce your client’s disbursements.

Login to Marketplace through PEXA Plus using your PEXA login details.

The Marketplace is now live in NSW and will roll out in VIC, WA, SA and Queensland in 2019.

Susanne Mosely, Managing Director, Hunter Legal & Conveyancing talks about her experience in using Marketplace.

How long have you been using Marketplace?

I started using Marketplace when PEXA began the pilot programme last year.

Hi

The SRO will be conducting two webinars next week demonstrating Duties Online and the Digital Duties Form.

Our two free webinars on Wednesday 23 January will give you a great overview of using Duties Online and completing a Digital Duties Form, whether you are new to e-conveyancing or would benefit from a refresher course.

The first webinar, from 10am-11am, is an overview of How to use Duties Online, focusing on common processes including:

• Navigating the Duties Online system
• Claiming and certifying PEXA transactions
• Submitting complex transactions for SRO Duty Determination
• Searching for and finalising transactions
• Lodging refund applications
• Resetting passwords

The second webinar, also on Wednesday 23 January, but from 5.30-6.30pm, explores the Digital Duties Form, including:

• How to create a Digital Duties Form within Duties Online
• Completing the form for the vendor's representative
• Completing the form for the purchaser's representative
• Online signing
• Making changes to the form

During this webinar, your presenter will provide a live demonstration of completing the Digital Duties Form.

Participants can type questions to our presenters during each webinar.

Register for one or both webinars now so you don't miss out as places are limited.

Hi Community!

Each year we recognise the superstars of the e-Conveyancing Community by making them Superusers! This year, we want you, the Community, to nominate someone you believe should be rewarded for their contributions.

Our Superusers will once again get the chance to visit the PEXAPlex in Melbourne, participate in Open Day and hang out with the Community team. We had a lot of fun with our Superusers last year, check out this post to see what the 2018 group got up to.

If you would like to nominate anonymously, please message me. Otherwise, comment below who you believe is a deserved Superuser and mention how they made a difference in Community during 2018.

We’d like to thank everyone for their contributions to the Community last year – looking forward to interacting with you all again this year!

Regards,

The Community Team

As part of PEXA’s latest platform enhancement (9.0.1) we are excited to bring you a new, simplified home page.

The new landing page is designed to cut down unnecessary 'noise', allowing you to see important information at a glance.

After you log in to PEXA, the first screen displayed will be the new home page. Here, you will see your six most recently-viewed Workspaces. Presented as clickable cards, they will be colour-coded based on their status.

This will allow you to easily prioritise Workspaces and help streamline your platform experience. Further, checking your Workspaces on the go will be simple, as the new layout will be mobile-friendly.

The previous home page layout can be accessed from the left navigation menu which is displayed in the original table format, though it will not act as the default landing page.

We hope you enjoy the new view and as always, we look forward to your feedback.

Hi Community,

From Christmas to New Year’s Day 2019 lodgement will not be available in Queensland.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Please note that during this period, PEXA’s Support Services will be available from 27-31 December.

On behalf of everyone at PEXA, we’d like to wish you a safe and enjoyable festive season.

Cheers,

Julie

Hi Community,

PEXA is aware of an issue impacting South Australian Workspaces.

As a result, lodgement verification and lodgement of documents will be unavailable for some SA Workspaces. 

PEXA is working with South Australia’s Land Registry to resolve the issue.

If you have any questions, please let us know below.

Kind regards 

Aoife

Hi Community,

During the upcoming Christmas, Boxing Day and New Year’s Day 2019 public holidays, financial settlement will not be available. However, Lodgement will still be available in Victoria and New South Wales.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays.

Please note that PEXA Support Services will not be available in observance of the public holidays. On behalf of everyone at PEXA, we’d like to wish you a safe and enjoyable festive season. 

Cheers

Aoife

A little reminder:
When workspaces are linked for Simultaneous Settlement, TAC (Title Activity Check) is being triggered prior to sourcing (5 mins after settlement occurs). This means if something is lodged on the title within any linked workspace, within an hour of settlement and even if a workspace is Ready Ready – it will roll over by 30 minutes until the positive TAC is proceeded with.

As more practitioners across Australia complete their settlements on PEXA, the industry is now focused on enhancing the quality of interactions between members transacting online.

This webinar will provide practitioners with tips on completing a smoother settlement on PEXA, covering the Transfer Guidelines and Bank Transfer Tips.

When: Tuesday, 4 December

Click here to register for the 11am AEDT webinar

Click here to register for the 2pm AEDT webinar

When: Monday 10, December

Click here to register for 1pm AEDT webinar

Hi Community,

Good news, you can still lodge and settle on Melbourne Cup Day (6 November 2018).

Giddyup!

Aoife

With PEXA Release 9 going live on Monday 5 November 2018, the Service Charter, Participation Agreement and Standard Operating Environment Requirements will be updated. You can access clean and marked up versions of these documents via the links and attachments below.

Service Charter

Clean version

Marked up version: see attached

Participation Agreement

Clean version

Marked up version: see attached

Standing Operating Environment Requirements

Clean version

Marked up version: see attached

Hear from Simon Bray (Chief Product Officer) and our Customer and Product teams as they introduce some of the new features our members are most excited about.

The webcast covers the following:

• See: new Workspace Summary screen
• Sign: option to manually add workspaces to the Ready to Sign dashboard
• Settle: reduction of automated rollover time to 30 minutes

We weren't able to answer all your questions during the webcast so we'll be posting responses here from our product owners and subject matter experts. See the posts below to find your question. 

Good news for members in New South Wales! During daylight savings, two additional settlement slots have been made available: 6:00 p.m. and 6:30 p.m.

Over in Western Australia, settlement rebooking cut-off time will be at 1:00 p.m. More information can be found here.

Daylight savings runs from 7 October 2018 to 7 April 2019.

WA-based practice management system, ContactsLaw, has integrated with PEXA. This means that PEXA activities can be completed from within the ContactsLaw software. 

The enhancement provides users with a more efficient experience. Information from Contactslaw is automatically sent through to PEXA, removing the need for additional data entry.

Bradley Smith, the Software Development Manager of Contactslaw said the feedback has been positive, “Users find that being able to view and accept workspace invitations through ContactsLaw saves a lot of time.”

December 2018 signals the introduction of mandated electronic lodgement of transfers in WA, and Contactslaw believe the integration will make a significant impact for their users. Bradley said, “As the volume of PEXA settlements increases, so too will the time and cost savings delivered by the software.”

What is integration? 

Integration enables your system to communicate directly with the PEXA platform - automatically sending information from your software to PEXA. This reduces the need to manually re-enter data into PEXA. To integrate, a technology communication method called API (Application Programming Interface) is utilised.

To learn more about integrating with PEXA contact APIServices@pexa.com.au

Hi Community,

Land Use Victoria has advised us that lodgements will not be available from Wednesday 26 September at 6pm to Thursday 27 September at 12.01am. 

regards

Aoife

Hi all,

Land Use Victoria has advised that there will be outages to the system on Friday 21 September 2018 at 5.30pm until Saturday 22 September 2018 at 1.00pm.

Therefore, Workspace Creation, Land Title Reference Verification, Lodgement Verification and Lodgement won't be possible via PEXA during this period.

Kind regards
Jarrod

With the Western Australian 1 December 2018 mandate just around the corner, the Training Team is offering free Transfer webinars to ensure you can confidently make the transition from paper to electronic conveyancing. The Team will be running multiple sessions showing you how to complete a 4 party transfer from the perspective of both a Proprietor on Title (Seller) and an Incoming Proprietor (Buyer) as well as lodging and withdrawing a caveat.

Registrants may be able to claim one CPD point for their attendance.

REGISTER FOR THE WEBINARS BY CLICKING ON THE LINKS BELOW:

Transfers Representing the Seller:

27 November 2018 at 10am WST: WA Representing the Seller in a transfer

29 November 2018 at 10am WST: WA Representing the Seller in a transfer

Transfers Representing the Buyer:

27 November 2018 at 1pm WST: WA Representing the Buyer in a transfer

29 November 2018 at 1pm WST: WA Representing the Buyer in a transfer

Caveats and Withdrawals:

28 November at 10am WST: WA: Caveats & Withdrawals

PEXA Projects (the Developer's solution):

5 December at 2pm WST: WA: PEXA Projects

If you are unable to attend these webinars, recordings will be added to this post for your convenience.

Hi Community,

Please note, PEXA will be offline from Saturday 6 October 3pm – midnight   midnight on Friday 5 October 2018 to 4am on Saturday 6 October 2018 for regular maintenance.

Cheers

Aoife

Hi Community,

NSW LRS has advised us that NSW Lodgement Services will be unavailable every Saturday and Sunday from 1 September until 30 September. This is due to the bulk conversion of certificates of title in NSW.

Kind regards

Aoife

Hi Community,

Our Security Policy and Standard Operating Requirements will change from 15 September 2018 and new versions are available on the Policy page on PEXA’s website.

Marked up versions are attached to this post.

Hi Community,
The Reserve Bank of Australia have provided the following update:

"This morning the RBA experienced an issue with the supply of power to its Head Office Data Centre. As a result both RITS and FSS services are still currently unavailable.The RBA is working to restore these services to its secondary site. An ETA is not currently available".

If your Workspace(s) has commenced settling it might remain in a status of 'Settling' for longer than usual. 

Workspaces are still expected to settle today, please continue to check your Workspace until it's resolved.

Thanks

Emily, Community Manager

Kind regards

Hi Community,

We’ve launched a new Help feature which will provide you with easy access to our Help articles and videos. This is based on your feedback to have in-platform help and to avoid clicking between two screens. If you are currently logged into PEXA, please log out and back in to view this feature.

To access this new feature, click on the Help icon located to the right of the screen.

A Help slide out will appear and allow you to search for content or navigate through the topics.

The video content will appear within the slide out. You can maximise this by clicking on the full screen button on the bottom of the slide out.

Over the coming weeks we’ll be adding guided help to this slide out which will walk you through completing your transactions and managing your PEXA account.  

 We’re keen to hear your feedback so we can continue to enhance the help feature! You can share your feedback below this post, or by sending me a private message.

 Thanks
Amber Maher – PEXA Product Owner