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Aoife
Moderator Aoife Moderator 4 weeks ago
47 Views
0 Comments

PEXA Projects | Maintenance outage 13 January 2021

Hi Community,

For our members who use PEXA Projects, please note that there will be a scheduled maintenance outage on 13 January 2021 from 9pm to 11:59pm AEDT.

Therefore, PEXA Projects will not be available during this time.

If you have any questions, let us know below or contact your Account Manager directly.

Kind regards

 

Aoife

1 Like
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎10-12-2020 09:44 AM
388 Views
0 Comments

Christmas Day, Boxing Day, New Year's Day and holiday period lodgement and settlement

Hi Community,

 

On Christmas Day (Friday 25 December 2020), Boxing Day (Saturday 26 December 2020) and New Year’s Day (Friday 1 January 2021), financial settlement will not be available in all states. However, lodgement will remain available in Victoria and New South Wales.

A state-by-state breakdown of lodgement and settlement availability on Christmas Day and and New Year’s Day, as well as office availabilities for land registries, is provided below.

 

Additionally, we’d like to reminder members during this period to verbally confirm bank account details with their clients or use PEXA Key to safely exchange sensitive information.

 

New South Wales

 

Christmas Day, Boxing Day and New Year’s Day availability

  • Lodgement is available
  • Financial settlement is unavailable

Land Registry notice

NSW Land Registry Services (NSW LRS) Lodgement Office will be closed on Tuesday 29 December 2020, Wednesday 30 December and Thursday 31 December 2020.

The NSW LRS offices will also be closed on the public holidays of Friday 25 December 2020, Monday 28 December 2020 and Friday 1 January 2021.

 

Victoria

 

Christmas Day, Boxing Day and New Year’s Day availability

  • Lodgement is available
  • Financial settlement is unavailable

Land Registry notice

Registration and call centre services will be unavailable during the end of year holiday period, from 4.00pm on Thursday 24 December 2020 to 8.30am on Monday 4 January 2021.

 

Queensland

 

Christmas Day, Boxing Day and New Year’s Day availability

  • Lodgement is unavailable
  • Financial settlement is unavailable

Land Registry notice

The Department of Natural Resources, Mines and Energy (DNMRE) and subsequently, the Queensland Land Registry, has confirmed its holiday closure period as Friday 25 December 2020 to Sunday 3 January 2021, inclusive.

 

We’re pleased to share with members that settlement will remain available during this period.

 

It’s important to note however that while settlement will proceed, lodgement and registration will not be confirmed until the Land Registry’s return date of Monday 4 January 2021.

 

From this point, the Land Registry will begin to work through the backlog of matters accumulated during its shutdown.

 

South Australia

 

Christmas Day, Boxing Day and New Year’s Day availability

  • Lodgement is unavailable
  • Financial settlement is unavailable

Land Registry notice

TBC.

 

Western Australia

 

Christmas Day, Boxing Day and New Year’s Day availability

  • Lodgement is unavailable
  • Financial settlement is unavailable

Land Registry notice

Lodgement will remain available throughout the holiday period, excluding public holidays.

 

If you need assistance with your online lodgement or settlement over the Christmas period, PEXA’s Support centre is still available, except for public holidays – Christmas Day, Boxing Day and New Year’s Day 2020. You can contact our friendly support staff between 8:30am – 8:00pm AEDT at support@pexa.com.au or 1300 084 515.

 

1 Like
lisadowie
lisadowie Gold Star Employee ‎30-10-2020 11:33 AM
531 Views
2 Comments

A 10 year milestone for industry

A 10 year milestone for industry

This year, thanks to the collaboration, feedback and leadership of our entire industry, PEXA turns 10.

I’d like to take this opportunity to express my gratitude to each and every one of you, our members. Your contributions throughout this journey have made the property exchange experience what it is today and continue to shape what it will be in the future.

Together, industry has completed more than six million property transactions on PEXA, valued at $1+ trillion – assisting 20,000 families settle their homes online, weekly. Your feedback and collaboration have resulted in close to 4,000 enhancements to the PEXA Exchange platform since 2015 and the creation of additional value-add services for our industry such as PEXA Key, PEXA Plus, PEXA Projects and more.

To celebrate this momentous occasion, we looked back on some of our members’ highlights and notable moments – and what better place to start than at the beginning.

 

The first transaction

Pioneering digital settlements for our industry, Carolyn Booth, Smart Choice Conveyancing, and Paul Denny, Paul Denny Conveyancing, completed the first electronic transfer transaction on PEXA in 2014. We caught up with Paul and Carolyn to hear their account of this landmark transaction – kick-starting a digital transformation like no other.

 

 

A solution for everyone

Our members are incredibly special. Together, we’ve been able to drive change, innovate, and provide opportunities that weren’t possible 10 years ago. And on this journey, we’ve come across some truly remarkable stories. Meet Howard, now into his 80s, a trailblazing Victorian conveyancer, who adapted to the industry’s digitisation and today settles property online, from his own home.

 

 

Flexibility and transformation

Our members are at the heart of everything we do. We are always proud to hear how they’re using PEXA to drive positive change. From time to time, we hear stories that stop us in our tracks – stories that are truly remarkable. We wanted to share with you a personal story from Carol Taylor, a practitioner from the Gold Coast. We are so proud to have Carol as one of our members, and fortunate to be part of her extraordinary journey.

 

 

Settle from anywhere

Together, we built a world-first prop-tech solution, that has enabled people to ‘settle from anywhere’. That was truly taken to the next level when PEXA member, Mark Blair, decided he would take his laptop and digital certificate to Mount Everest. Hear from Mark as he shares his settlement experience from the skies.

 

 

Reliability during life’s unexpected moments

Buying and selling your property are some of life’s biggest moments. Together, we revolutionised the settlement process, providing clarity, security and peace of mind for industry. We asked Frances McCauley at Suncorp to share a unique story with us – how, through the power of technology, she was able to help a 37-week pregnant mother urgently settle her property, all in one day.

 

 

Accelerated transformation to digital settlements

And lastly, we wanted to finish on a story that has particular significance in 2020. In the face of a global pandemic, we were able to provide our members with the tools and support to keep their businesses open – to continue to settle property for Australians. We caught up with South Australia’s Ben McDonald from Fentons Conveyancing to hear their story.

 

 

We will be sharing these wonderful stories, along with some key industry milestones on our social media channels to showcase these moments that have inspired us over the past decade. We would love for you to share them with your audience and clients and reflect upon what our collaboration together has meant to you.

 

Once again, thank you.

Kind regards

Lisa

 

---

Lisa Dowie
Chief Customer Officer

https://www.facebook.com/Property.Exchange.Australia/
https://www.instagram.com/pexa.ltd/
https://www.linkedin.com/company/pexa/



6 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎22-10-2020 03:43 PM
192 Views
0 Comments

PEXA Property and Mortgage Insights (PMI) report

PEXA is uniquely placed to provide timely insights into property and mortgage trends, drawing on data from initial search to final settlement. 

 

By combining timely data on property transactions in the jurisdictions PEXA operates with data and statistics from external sources, we’ve produced our first PEXA Property and Mortgage Insights (PMI) report, covering January to September 2020.

 

This report can be downloaded from our new hub for property settlement insights and content, PEXA Insights (www.pexa.com.au/insights).

 

PMI.png

 

Interested in more from PEXA Insights? Our Pre-Settlement Indicator is a weekly report, outlining trends in imminent sales and refinance settlements. Click here to subscribe to receive this in your inbox, every Monday.

3 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎21-10-2020 11:40 AM
653 Views
4 Comments

Updates to PEXA policies and documentation | 19 October 2020

Hi Community,

 

The following documentation has been updated by PEXA:

 

  • Participation Agreement
  • PEXA Subscriber Security policy
  • PEXA Service Charter
  • Standard Operating Environment requirements

Clean and marked up versions of these documents are available below.

 

Regards,

Jarrod

PEXA Service Charter v12.1 (mark up).pdf ‏295 KB
PEXA Service Charter v12.1 (clean).pdf ‏290 KB
Participation Agreement (Representative) v12.1 (mark up).pdf ‏389 KB
Participation Agreement (Representative) v12.1 (clean).pdf ‏353 KB
PEXA Subscriber Security Policy v 4.1 (mark up).pdf ‏232 KB
PEXA Subscriber Security Policy v 4.1 (clean).pdf ‏231 KB
SOE Requirements_v12.1 mark up.pdf ‏106 KB
SOE Requirements v12.1 (clean).pdf ‏116 KB
0 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎05-10-2020 04:34 PM
185 Views
0 Comments

Lodgement and Settlement availability | Monday 5 October public holidays (all states)

Hi Community,

 

Please note the following lodgement and settlement availability for all states on Monday 5 October, with public holidays in New South Wales (Labour Day), South Australia (Labour Day) and Queensland (Queen’s Birthday): 

Western Australia

  • Financial Settlement is available until 1pm AWST
  • Lodgement is available

New South Wales

  • Financial Settlement is available until 4pm AEDT
  • Lodgement is available 

Victoria

  • Financial Settlement is available until 4pm AEDT
  • Lodgement is available

 South Australia

  • Financial Settlement and lodgement are unavailable

 Queensland

  • Financial Settlement and lodgement are unavailable

2 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎08-10-2020 09:31 AM
923 Views
0 Comments

Daylights savings in effect from 4 October 2020 | What this means for your settlements

Hi Community,

 

Daylight savings time will resume in New South Wales, Victoria, South Australia and Tasmania from Sunday 4 October 2020.

 

The following changes will be effective from Tuesday 6 October 2020 until Friday 2 April 2021.

 

For members in NSW, two additional settlement slots will be made available: 6.00pm and 6.30pm AEDT. Settlements after 5.00pm AEDT will not roll and will need to be re-booked for these times.

 

In Western Australia, settlement rebooking cut-off time will be at 1.00pm AWST.

 

Please also be mindful of the 4.00pm cut-off time in Queensland, with the jurisdiction not observing daylight savings time.

 

If you have any questions, please reach out.

 

Cheers,

Jarrod

3 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎05-08-2020 11:57 AM
513 Views
1 Comment

PEXA Subscriber Security Policy update

Hi Community,


The PEXA Subscriber Security policy has been updated. Attached are clean and marked up versions.

 

Kind regards,

Jarrod

PEXA Subscriber Security Policy v 4 (mark up).pdf ‏1074 KB
PEXA Subscriber Security Policy v 4 (clean).pdf ‏1066 KB
1 Like
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎04-08-2020 11:33 AM
1094 Views
0 Comments

ARNECC Notice to Subscribers

Hi members,

 

Please see attached below a notice from the Australian Registrars National Electronic Conveyancing Council (ARNECC). If you have any questions regarding this notice, please contact your local Land Registry in your State or Territory:

 

VIC

T: 03 9194 0601  E: trs.enquiries@delwp.vic.gov.au

NSW

T: 02 8776 3575  E: eConveyancingNSW@nswlrs.com.au

WA

T: 08 9273 7373  E: paperlessconveyancing@landgate.wa.gov.au

SA

T: 08 8423 5000 (country callers 1800 648 176) E: customersupport@landservices.com.au

QLD

T: 1300 255 750  E: Titlesinfo@dnrme.qld.gov.au

TAS

T: 03 6165 4187  E: Titles.Enquiries@dpipwe.tas.gov.au

2020-NS1 Notice to Subscribers (July 2020) VOI.pdf ‏86 KB
2 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎30-07-2020 10:55 AM
739 Views
4 Comments

Reduced settlement hours | NSW Bank Holiday, 3 August 2020

Hi Community,

 

On Monday 3 August, the NSW Bank Holiday will see reduced settlement hours for NSW, VIC, SA and WA. Please note the following changes:

 

New South Wales

  • Financial Settlement is available until 4pm AEST
  • Lodgement is available as normal

 

Victoria

  • Financial Settlement is available until 4pm AEST
  • Lodgement is available as normal

 

Western Australia

  • Financial Settlement is available until 2pm AWST
  • Lodgement is available as normal

 

South Australia

  • Financial Settlement is available until 3.30pm ACST
  • Lodgement is available as normal

 

Queensland

  • Lodgement and settlement times remain unchanged

 

For more information, please visit https://www.pexa.com.au/hours-of-operation.

 

Kind regards,

Jarrod

2 Likes
Aoife
Moderator Aoife Moderator ‎09-07-2020 05:55 PM
312 Views
0 Comments

PEXA Plus Marketplace | Search provider price changes

Hi Community,

 

PEXA Plus Marketplace provides a platform for practitioners in New South Wales and Victoria to compare and purchase land titles and other property searches in one convenient location.

 

From 9 July 2020, in line with annual CPI increases, Equifax and CITEC have updated their pricing.

 

Please note that Equifax prices also reflect a change in their administration fees. 

 

If you have any questions regarding this or your PEXA Plus Marketplace experience, please reach out to us.

 

Kind regards

 

Aoife

  • Tags:
  • compare
  • Marketplace
  • pexa plus
1 Like
EmilyCanon_
EmilyCanon_ Star Employee ‎29-06-2020 11:46 AM
598 Views
0 Comments

PEXA Integration: Introducing the Standalone Discharge Experience API

PEXA are excited to release a new API experience, the Standalone Discharge Experience API; giving Panel Law firms the ability to streamline the end-to-end standalone discharge process.

Read more...

Category:
  • API
  • APIs
  • integration
  • Standalone Discharge
4 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎30-06-2020 04:08 PM
2137 Views
2 Comments

FY21 pricing | PEXA fees unchanged and Land Registry updates

Hi Community,

 

As you’re aware, the annual CPI fee increase for PEXA’s online lodgement and financial settlement service typically comes into effect on 1 July.

 

However, as previously announced, in light of current circumstances, PEXA fees will not increase at the beginning of the financial year – instead, the current pricing schedule will remain effective until January 2021.

 

As is usual, any future price adjustment will be in line with the Model Operating Requirements which are set and governed by ARNECC and will be calculated based on the Consumer Price Index for March 2020 (ABS 6410.0).

 

Additionally, fees for each of the Land Registries have been updated, with any revisions taking effect from 1 July 2020.

 

Links to Land Registry announcements:

NSW
SA
QLD

VIC (no change)
WA

 

If you have any questions, please leave a comment below.

 

Kind regards,
Jarrod

0 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎02-06-2020 07:34 AM
321 Views
0 Comments

RESOLVED: PEXA login error (bookmarks) | 1 June 2020

Hi Community,

 

We are aware that users attempting to access the PEXA Exchange via a bookmarked link are encountering errors when logging in.

 

We are currently working on a resolution for this issue. To remedy this, please clear your cache (instructions for Chrome here).

 

Accessing the PEXA Exchange via Google, your browser's search bar or other means remains unaffected.

 

We'll provide a further update in due course.

 

Kind regards,

Jarrod

0 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎28-05-2020 12:38 PM
241 Views
0 Comments

PEXA Plus Marketplace | Changes to council and property searches (NSW)

PEXA Plus Marketplace provides a platform for practitioners in New South Wales and Victoria to compare and purchase land titles and other property searches from a range of different providers in one convenient location.

 

From 28 May 2020, in line with updates from authorities and councils, you may notice price changes to certain Equifax products. In addition, amendments have been made by PEXA, which will have a very minor impact on CITEC products.

 

If you have any questions regarding this or your PEXA Plus Marketplace experience, please reach out to us.

 

Kind regards,

Jarrod

1 Like
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎28-05-2020 09:12 AM
142 Views
0 Comments

WA Day, Western Australia | 1 June 2020

Hi Community,

 

On the WA Day public holiday, 1 June 2020, financial settlement and lodgement will not be available for Western Australia.

 

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Hi Community,

 

Kind regards,

Jarrod

0 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎25-05-2020 12:27 PM
326 Views
0 Comments

NSW COVID-19 Temporary Lodgement Option of Paper Dealings through PEXA | Phase 2

Hi Community,

 

As previously announced, the NSW Office of the Registrar General (ORG), NSW Land and Registry Services (NSW LRS) and PEXA have worked together to facilitate a temporary solution to lodge presently out of scope paper documents through the PEXA platform during COVID-19. Phase 1 of this roll-out has been live since 11 May, enabling PEXA Subscribers to lodge paper Real Property Act dealings with a Land Title Reference through the COVID-19 Residual Lodgement via the PEXA Platform.

 

Please note that Phase 2 is available in PEXA from today. As part of this, paper documents which don’t have a Real Property Act Land Title Reference or where the Land Title is not valid for electronic lodgement in the PEXA Platform, will be able to be lodged through the PEXA Platform using a prescribed Title Reference. For a full list of paper documents available, please see NSW LRS FAQs here.  

 

Helpful links

Guidance on the COVID-19 Residual Lodgement process: https://community.pexa.com.au/t5/New-South-Wales/NSW-COVID-19-Temporary-Lodgement-Option-of-Paper-De...

NSW LRS information pack: https://www.nswlrs.com.au/About/About/COVID-19-Key-Links

Help card: see attached.

 

Kind regards,
Jarrod

NSW Residual Docs Help Card Phase 2.pdf ‏207 KB
1 Like
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎07-05-2020 01:39 PM
397 Views
0 Comments

Service Charter update | Release 12.0.0

Hi Community,

 

The Service Charter has been updated in line with the deployment of Release 12.0.0 on 4 May 2020. Clean and marked up versions of the Service Charter can be accessed via the attachments at the bottom of this post.

 

Kind regards

Jarrod

PEXA Service Charter v12 (clean).pdf ‏283 KB
PEXA Service Charter v12 (mark up).pdf ‏296 KB
2 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎06-05-2020 11:39 AM
990 Views
0 Comments

Temporary COVID-19 Residual Lodgement | NSW

Hi Community,

 

The current COVID-19 (Coronavirus) outbreak presents a number of logistical challenges to industry, particularly to members regarding the in-person, physical lodgement of presently out-of-scope documents.

 

With this in mind, to support the state’s network at this time, the NSW Office of the Registrar General, NSW Land Registry Services and PEXA are working together to facilitate a temporary solution to lodging paper documents through the PEXA platform. This functionality will be released in two phases, commencing 11 May 2020.

 

From 11 May 2020, PEXA Subscribers will be able to lodge paper Real Property Act dealings with a Land Title Reference through the COVID-19 Residual Lodgement via the PEXA Platform.

 

From 25 May 2020, paper documents which don’t have a Real Property Act Land Title Reference or where the Land Title is not valid for electronic lodgement in the PEXA Platform, will be able to be lodged through the PEXA Platform using a prescribed Title Reference.

 

More information from PEXA is available here: https://community.pexa.com.au/t5/New-South-Wales/NSW-COVID-19-Temporary-Lodgement-Option-of-Paper-De....

 

Below are links to the ORG and LRS announcements:

 

NSW ORG: https://www.registrargeneral.nsw.gov.au/__data/assets/pdf_file/0009/823743/New_lodgment_option_durin...


NSW LRS:
https://www.nswlrs.com.au/About/About/Announcements/83 and https://www.nswlrs.com.au/About/About/COVID-19-Key-Links

 

Kind regards,

Jarrod

0 Likes
Saysa
Saysa Gold Star Employee ‎26-05-2020 09:09 AM
215 Views
0 Comments

PEXA Outage | 30 May 2020

Hi Community,

 

UPDATE: 26 May 2020

 

There will be a PEXA outage from 9am – midnight on Saturday 30th May 2020 to conduct an infrastructure upgrade.

As a result, the PEXA system will not be available during this time. 

If you have any questions, please don’t hesitate to ask below.

 

Thanks,

Saysa

Category:
  • outages
0 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎29-04-2020 05:29 PM
336 Views
1 Comment

Labour Day Queensland | 4 May 2020

Hi Community,

 

On the Labour Day public holiday on 4 May 2020, financial settlement and lodgement will not be available in Queensland.

 

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

 

Kind regards,
Jarrod

1 Like
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎21-04-2020 10:14 AM
453 Views
1 Comment

ANZAC Day 2020 | 27 April public holiday (Western Australia)

Hi Community,

 

With ANZAC Day falling on Saturday 25 April this year, the following Monday 27 April will be a public holiday in Western Australia. On this day, lodgement and financial settlement aren't available in WA.

4 Likes
Jarrod_McAleese
Moderator Jarrod_McAleese Moderator ‎05-06-2020 04:05 PM
547 Views
0 Comments

Queen’s Birthday public holiday 8 June 2020 (NSW, VIC, SA)

Hi Community,

 

On 8 June, the Queen’s Birthday Holiday in New South Wales, Victoria and South Australia, financial settlement is not available for all states. This is due to the Reserve Bank of Australia (RBA)'s closure. Lodgement is still available in Western Australia, New South Wales, Victoria and Queensland.

 

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

1 Like
Aoife
Moderator Aoife Moderator ‎27-03-2020 09:16 AM
471 Views
1 Comment

Easter holidays, 10-13 April

Hi Community,

 

During the Easter public holidays, 10-13 April, financial settlement isn’t available. Lodgement will still be available in Victoria and New South Wales.

 

Kind regards

Aoife

2 Likes
Aoife
Moderator Aoife Moderator ‎09-04-2020 10:09 AM
539 Views
0 Comments

Support and guidance for PEXA members settling remotely

Tips, tricks and advice for PEXA members settling digitally during the current COVID-19 situation

 

Hi Community,

 

As the global Coronavirus (COVID-19) outbreak continues to evolve, I wanted to reassure you that PEXA stands firmly with you, the broader community and our citizens in delivering a safe, efficient and reliable property settlement experience.
 
This cannot be underestimated as we face unprecedented global social and economic dislocation.
 
In support of our community, effective this week all PEXA teams began working remotely and face-to-face member meetings were replaced with a virtual solution, ensuring we assist in flattening the curve. I’m pleased to report that this has been a positive transition with no impact to members and the wider community in the property settlement process. As PEXA is a web-based platform, members can be confident their property transactions will continue uninterrupted.
 
This is a new experience for many of us and we’re here to assist wherever we can, beginning with the following tips from industry, including our regulator, ARNECC:

 

Verification of Identity (VOI) & Client Authorisation Form (CAF)

ARNECC has released its statement for completing VOIs and CAFs during COVID-19, noting face-to-face verification is not mandatory with ARNECC stating “Subscribers might like to consider using video technology as part of the verification of identity process”. Click here to read ARNECC’s full statement.

Please also note that VOI appointments remain available via Australia Post, ZipID and ID Secure. 

 

PEXA Key

While you’re working remotely and limiting face-to-face client meetings, bank and trust account details can be communicated safely via the free PEXA Key app, removing the need to use email, mitigating any risk of succumbing to email phishing attacks. 

It provides your business with an extra layer of security when communicating critical bank and trust details while also allowing homebuyers and sellers to track their settlement via their phone. We are no doubt all hearing and reading about the increasing prevalence of cyber phishing attacks worldwide and we encourage you to use tools like PEXA Key to keep client property transactions safe. 

 

Digital Certificates – are you using a different computer or laptop as a result of remote working? 

If you’re using a new or different laptop to sign in PEXA, you will need to download and install the digital signing software. Members using Mac computers, please note that the signing software is not yet compatible with their latest operating system, Catalina. For other Mac operating systems, please follow the instructions in this link.

Please remember to keep your Digital Certificate stored safely when not in use.

 

Support Services – we’re here to help 

While there is so much uncertainty at the moment, we’re committed to being that little bit of stability in your day. Here are some of the ways we can help:

  • Help Centre: Our online Help Centre is fully stocked with articles, help cards, webinars, videos, simulators and more that can help you transact online.
  • Support Centre: Our friendly support staff are available on national business days from 8.30am – 8.00pm AEST/DT. They can be contacted by phone on 1300 084 515 or email at support@pexa.com.au.
  • Face-to-[virtual]Face Support: Our face-to-face team can now assist you virtually. Using Skype, WebEx and Team Viewer, our PEXA Direct Specialists and PEXA Partners remain available for appointments to help your business. Contact us at practitioner@pexa.com.au if you have any queries or to book an appointment.

We look forward to working with you over the coming weeks, as together we continue delivering this important service to Australian businesses and citizens.  

Please feel free to reach out if you have any questions and stay safe.

 

 

 

 

Original:https://www.pexa.com.au/news/support-and-guidance-for-pexa-members-settling-remotely

1 Like
Ames
Ames Star Employee ‎19-03-2020 06:58 PM
3692 Views
0 Comments

ARNECC statement regarding VOI and CAF as a result of COVID-19

ARNECC have released a statement on Verification of Identity and Client Authorisation Forms as a result of COVID-19

Read more...

COVID-19 VOI and CAF Notice.pdf ‏132 KB
5 Likes
Aoife
Moderator Aoife Moderator ‎11-05-2020 12:27 PM
1812 Views
1 Comment

Industry responses to COVID-19

Hi Community. 

We will add to this page as updates are received from each state.

 

PEXA

Supporting our people and our network during COVID-19: 
https://www.pexa.com.au/news/supporting-our-people-and-our-network-during-covid-19

 

NSW

Revenue NSW: https://community.pexa.com.au/t5/New-South-Wales/Revenue-NSW-Update-Mandate-of-eDuties-May-4/gpm-p/1...

Revenue NSW: https://community.pexa.com.au/t5/New-South-Wales/Revenue-NSW-Duties-amp-Business-Continuity-COVID-19...
Office of Registrar General: https://www.registrargeneral.nsw.gov.au/regulator/coronavirus-update

Land Registry Services: See attachment below

 

SA

Land Services SA: Verification of Identity Standard amendments due to the COVID-19 Emergency Response Act 2020

Update 20/03/2020 - ORG and Land Services: https://www.landservices.com.au/__data/assets/pdf_file/0024/5757/CIB-340-Settlements-Room-closures-d...

Email update 20/03/2020 - ORG and Land Services: See attachment below
Office of Registrar-General and Land Services SA: See attachment below

 

WA

x2 Landgate: See attachments below

Landgate: https://www0.landgate.wa.gov.au/about-us/publications-and-awards/bulletins-and-manuals/customer-info...

 

VIC

Victoria Land Registry Services: https://www.victorianlrs.com.au/news-updates/

Land Use Victoria: https://www.propertyandlandtitles.vic.gov.au/forms-guides-and-fees/overview

 

QLD

X2 Queensland's Titles Registry: See attachments below

NSW LRS_Announcement_Assisting customers affected by coronavirus_20200316_final.pdf ‏170 KB
Land Services SA_CIB-339-COVID-19-Coronavirus.pdf ‏63 KB
Land Services SA_email_COVID-19 Update - Closure of the Settlements Room.msg ‏113 KB
Landgate - COVID-19 Impacts on requirements for Verification of Identity inside and outside Australia and document witnessing outside of Australia.msg ‏47 KB
QLD_DNRME_Novel coronavirus (COVID - 19) - continuity of service.msg ‏36 KB
QLD DNRME Update - Novel coronavirus (COVID - 19) - continuity of service.msg ‏43 KB
WA_Landgate_update CIB 334 COVID-19 Landgate Customer Service Arrangements.msg ‏182 KB
  • Tags:
  • coronavirus
  • covid-19
  • industry
  • responses
  • updates
6 Likes
Aoife
Moderator Aoife Moderator ‎17-03-2020 10:03 AM
1488 Views
3 Comments

Daylight Savings 2020 ends | What this means for NSW and WA

Hi Community,

 

The end of daylight savings is approaching (5 April 2020), and the RBA has issued its changes to RITS (Reserve Bank Information & Transfer System) session times.

 

As a result, settlement slots in New South Wales will be return to 5:30pm AEST (reduced from 6:30pm).

 

For our members in WA, settlement rebooking cut-off time will return to 2pm AWST (from 1pm).

 

Breakdown of settlement hour changes and impacted states from 5 April 2020 to 6 October 2020:

 

State

Times

NSW

9:30am – 5:30pm AEST (settlement rebooking cut-off time is 4pm AEST)

WA

8:30am-3:30pm AWST (settlement rebooking cut-off time is 2pm AWST)

 

Cheers

 

Aoife

  • Tags:
  • 2020
  • daylight savings
  • NSW
  • WA
1 Like
Aoife
Moderator Aoife Moderator ‎13-03-2020 12:14 PM
506 Views
0 Comments

Supporting our people and our network during COVID-19

Update from Glenn King, PEXA CEO

One of the many benefits of a digitised property settlement process is the flexibility it provides in how we work – not just for us here at PEXA, but importantly for our members too.
 
This week, as a precautionary measure, the PEXA team invoked its business continuity plan with all teams working remotely for a day to ensure that no matter what the circumstance, property transactions continue to settle safely and successfully, at the standard you’ve come to know and expect from us.
 
We’re pleased to report that our member support service levels remained exceptionally high, with the platform preserving its 100% availability and more that 90% of calls into the Support Centre answered within 60 seconds. In short, if people do need to work remotely for extended periods, you have our assurance that property transactions can continue to settle successfully via PEXA.
 
One of the greatest benefits PEXA provides is the flexibility for network participants to continue acting on behalf of their clients from anywhere with internet access, giving members the option to avoid settlement rooms and other high density areas. We’re also offering our people the opportunity to work remotely.

As the Department of Health continues evolving its advice regarding precautionary measures to take in relation to COVID-19, PEXA will continue working with its team and the broader network to keep Australia’s critical $7.1 trillion residential property market resilient, and property transactions settling safely.

We look forward to working with you over the coming weeks, as together we continue delivering this important service to Australian businesses and consumers.
 
Please feel free to reach out if you have any questions.
 
Many thanks,

Glenn King
CEO 

 

 

PEXA Newsroom update: https://www.pexa.com.au/news/supporting-our-people-and-our-network-during-covid-19

 

 

  • Tags:
  • CEO update
  • covid-19
4 Likes
nickkouts
nickkouts Product Owner ‎04-03-2020 09:19 AM
259 Views
0 Comments

PEXA Plus | Introducing Rural Property Support - VIC and NSW

We are pleased to introduce support for rural properties for your Property and Title certificate searches in PEXA Plus for New South Wales and Victoria. When creating your Matter, simply enter the street name only or property name and you will be presented with a list of potential address options. You can then complete your searches as normal.

4 Likes
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