Announcements | Outages, Service Charter updates etc

Hi Community,

PEXA is pleased to announce the launch of our new Status Page – live now at https://status.pexa.com.au/.

The page will contain key notices as well as a table indicating the availability of network services.

PEXA, together with our industry partners, endeavours to provide you with a seamless settlement experience. We hope you find the Status Page useful and encourage you to subscribe to stay up-to-date.

If you have any questions, please refer to our Community FAQs.

Hi Community,

CBA is currently experiencing internal system issues which is resulting in delays to their Workspace signing.

Until the issue is resolved, signing by CBA will be delayed. It’s important to note that this does not impact payments in progress and should not affect Workspaces already signed by CBA.

For further status updates, please visit PEXA’s Status Page: https://status.pexa.com.au/

Please note: CBA are experiencing signing issues, all other participants should be able to sign. Bankwest is unaffected.

Kind regards

Aoife

Hi Community,

CBA is currently experiencing internal system issues which is resulting in delays to their Workspace signing.

Until the issue is resolved, signing by CBA will be delayed. It’s important to note that this does not impact payments in progress.

For further status updates, please visit PEXA’s Status Page: https://status.pexa.com.au/

Please note: CBA are experiencing signing issues, all other participants should be able to sign. Bankwest is unaffected.

Kind regards

Aoife

Hi Community,

With PEXA Release 11 going live on Monday 11 November 2019, the Service Charter, Standard Operating Environment and Security Policy will be updated. Clean and marked up versions of the new documentation can be accessed via the attachments at the bottom of this post.

Kind regards

Jarrod

Hi Community, 

PEXA is aware of an issue impacting our business website, pexa.com.au. 

While this does not affect the PEXA Exchange, we are aware that many members navigate to the Exchange via our website. 

Members may access the Exchange directly via workspaces.pexa.com.au and we recommend, in any event, that this page be bookmarked for ease of access. 

Instructions on how to do this for Google Chrome may be found here, and for users of other browsers, we suggest searching for instructions via Google or your preferred search engine. 

We are currently working with our vendor to resolve this issue, and will provide an update shortly. 

Kind regards, 

Heather

Hi all,

Good news! You can still lodge and settle online during Melbourne Cup Day on 5 November 2019.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Kind regards

Aoife

Hi Community,

CBA has advised us that it is experiencing network issues impacting Workspaces with source or destination financial line items to or from CBA.

If your Workspace is impacted and has commenced settling, it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual, until the underlying issue is resolved. 

PEXA is working with CBA to resolve this issue. In the meantime, you can refer to CBA's incidents page for progress updates: https://www.commbank.com.au/about-us/support/commbank-incidents.html 

Please note, this notification is meant for PEXA members impacted by the above CBA issue. If it does not affect you, please ignore.

Kind regards

Aoife

Hi Community,

PEXA will be unavailable on 5 October 2019 for one hour from 4.30am-5.30am AEST due to regular maintenance.

Kind regards

Aoife

Hi Community,

Please note the following lodgement and settlement availability for all states on 7 October public holidays in New South Wales (Labour Day), South Australia (Labour Day) and Queensland (Queen’s birthday):

Western Australia

Financial Settlement is available until 1pm AWST

Lodgement is available

New South Wales

Financial Settlement is available until 4pm

Lodgement is available

Victoria

Financial Settlement is available until 4pm

Lodgement is available

South Australia

Financial Settlement and lodgement are unavailable

Queensland

Financial Settlement and lodgement are unavailable

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Cheers

Aoife

Hi Community,

Good news for members in New South Wales! During daylight savings, two additional settlement slots have been made available: 6:00 p.m. and 6:30 p.m.

Over in Western Australia, settlement rebooking cut-off time will be at 1:00 p.m. AWST. More information can be found here.

Daylight savings runs from 6 October 2019 to 5 April 2020.

Cheers

Aoife

Please be aware that the CBA building where their PEXA team is located has been evacuated. This may impact some settlements and cause some delays. We will update here again today.

Hi Community,

During the Queen’s Birthday Holiday on 30 September 2019, financial settlement and lodgement will not be available for Western Australia.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Cheers

Aoife

@AngellaC 

With PEXA Release 10.1 going live on Monday 5 August 2019, the Service Charter will be updated. You can access a clean and marked up version of the new Service Charter via the attachments at the bottom of this post.

Kind regards

Jarrod

Hi Community, 

On 5 August 2019, PEXA is releasing its next platform upgrade. Thanks to your continuous input, we have been able to make improvements to boost your user experience.

In line with member feedback and as part of this upcoming release, the corrective payments process will no longer be completed via email – where the PEXA member was required to fill out a form, sign and e-mail return it to PEXA.

Instead, from this date, the process will be enhanced to an in-platform experience.

All Subscriber Managers with the current permission Signer – financial settlement will be automatically allocated two additional permissions:

• Corrective Payments; and
• Signer – corrective payments.

If there is anyone else in your organisation who requires either of these permissions, a Subscriber Manager or Subscriber Administrator within your business must enable the permission(s) for them.

Those with the required permissions will see a ‘corrective payments’ option on the left-hand side column of the platform. By selecting this they will be able to view a new Corrective Payments dashboard, displaying ‘pending’, ‘processing’, and ‘completed corrective payments’. The release notes, will assist you in navigating this new process.

Please see the following FAQs for further information. If your question is not answered, please post your question below and one of our subject matter experts will respond.

Do I need a Digital Certificate (DigiCert) to sign corrective payments?

Yes, an additional Signer – corrective payments permission, along with a valid digital certificate, is required to digitally sign off on corrective payment changes.

How will I know that I have a corrective payment to complete? 

When a corrective payment action is required, the transaction(s) will appear in the Your actions tab within the Corrective Payments dashboard and the number of corrective payments will appear next to the corrective payments option on the left-hand side column of the platform. 

An in-platform pop-up notification will also prompt members to take action. 

Will I receive an e-mail notification to complete corrective payments?

No, the corrective payments process no longer includes an e-mail notification (from 5 August 2019).

When a corrective payment action is required, the transaction(s) will appear in the Your actions tab within the Corrective Payments dashboard and the number of corrective payments will appear next to the corrective payments option on the left-hand side column of the platform. 

An in-platform pop-up notification will also prompt members to take action. 

What permissions do I need to sign corrective payments?

In order to digitally sign and in turn submit a corrective payment for PEXA processing, a user requires the following permissions to be selected: 

• Signer – financial settlement
• Corrective Payments
• Signer – corrective payments
  
  

Can I view outstanding corrective payments without the permission to sign?

Yes, a Subscriber Manager or Subscriber Administrator within your organisation can assign the permission Corrective Payments only. 

You do not require permissions Signer – financial settlement and/or Signer – corrective payments to view outstanding corrective payments.

What happens after I’ve signed the corrective payments?
Once submitted, PEXA will review and process the corrections as required. You will be able to follow the progress of your corrective payments on the new Corrective Payments dashboard.

Hi Community,

We have been advised that COIN - the network responsible for the secure transmission of payment files between PEXA and the Reserve Bank of Australia (RBA) - is experiencing service issues.

Workspaces will likely remain in a status of ‘Settling’ until the underlying issue has been resolved.

Kind regards

Aoife

RESOLVED

Hi Community,

PEXA members settling in Victoria will notice an outstanding task within their Workspace Summary, notifying them to manually trigger stamp duty.

This is an error on the majority of Workspace Summary screens and will not affect settlement or lodgement of your transaction.

However, in a small number of cases this may be correct. To ensure you are not impacted, please:

• Check Document Status is Prepared and Successful
• Check Stamp Duty screen says SRO Verification = Successful
• Check History screen says SRO verification = Successful and displays Date and Time.

 Kind regards 

Aoife

Hi Community,

The NSW Office of State Revenue has advised they are currently experiencing service issues.

As a result, Stamp Duty services are impacted.

PEXA is working with NSW OSR to resolve the issue. Unless resolved sooner, an update will be provided in an hour.

Kind regards,

Georgina

Hi Community, 

We are aware of a payment file response issue impacting ANZ transactions. 

Workspace(s) that have settled and include a disbursement to ANZ will likely remain in a status of 'Disbursing' for longer than usual until the underlying issue is resolved. 
 

It’s important to note that disbursement of funds happens after a transaction has settled. That is, you don’t need to wait for funds to clear to consider the settlement finalised and to hand over keys to the purchaser.   

The reason for this is that once a property transfer reaches a status of ‘settled’ on PEXA, the purchaser’s funds have been moved to the receiving bank at RBA (Reserve Bank of Australia) level. The receiving bank holds the funds on behalf of the vendor and attends to disbursement after settlement.  

Please note, disbursement line items for other financial institutions will disburse as normal. PEXA is working with ANZ to resolve the issue. 

Kind regards 

Georgina 

With PEXA Release 10 going live on Monday 13 May 2019, the Service Charter and Participation Agreement will be updated. You can access clean and marked up versions of these documents via the links and attachments below.

Service Charter

Clean version

Marked up version: see attached

Participation Agreement

Clean version

Marked up version: see attached

Kind regards,
Jarrod

Following this week's feedback session with Westpac, the St George, Bank of Melbourne, BankSA & FMS teams are hosting a session Today between 11:30am-12:30pm AEST.

This is another great opportunity for industry participants to share their tips on what these Financial Institutions can work on and let them know the things you'd like to see more of.  St George, Bank of Melbourne, BankSA & FMS will be online responding to your feedback and answering your questions during this hour.

Hi Community, 

During WA Day on 3 June, financial settlement and lodgement will not be available for Western Australia. 

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays.

Kind regards

Aoife

Hi Community,

During Labour Day, financial settlement and lodgement will not be available for Queensland.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Cheers

Aoife

Today, Westpac is hosting a feedback session here on Community to improve the settlement experience and discuss issues important to the industry. 

This is a great opportunity for members to share their tips on what Westpac can work on and the things you've come across that you really appreciated while working with the Westpac team and other Financial Institutions. 

The team from Westpac are online, ready to answer questions and respond to your feedback for the next hour. Just comment below.

Hi Community, 

In recent months, you may have been prompted to review a PEXA transaction, asking how easy you found completing a specific transaction on PEXA. 

This review involves giving practitioners and banks from your particular transaction a satisfaction score between 0-10. These scores contribute to an individual organisation’s overall ‘Peer Rating’. 

The Peer Rating functions much like an Uber or Airbnb review and ensures constructive two-way feedback, helping encourage industry best practice and foster a smooth settlement experience for all parties. 

We’ve provided some additional details below to help you better understand Peer Ratings in PEXA. 

What is a Peer Rating? 

A Peer Rating is the overall average score from the total ratings an individual organisation has received via PEXA’s in-platform transaction reviews.  

• A Peer Score is a one off review
• A Peer Rating is your overall rank 

What does my Peer Rating mean? 

Your Peer Rating is composed of scores given by firms who have been surveyed on a PEXA transaction involving you. These are between 0-10, with 10 being the highest possible score. 

A high score and overall rating indicates that a firm is frequently marked by peers as easy to settle with, through feedback from PEXA’s in-platform surveys. 

Who can see my rating? 

Only you will be able to see your Peer Rating. We will be introducing this ability to see your peer rating over the next few months. In the meantime, top rated members will be recognised by PEXA.  

What drives a high Peer Rating and how can I achieve one? 

High scores are typified by key factors such as:  

• Prompt, clear communication between parties 
• Timely completion of settlement tasks, with particular reference to the Transfer Guidelines 
• Additional instances of collaboration and peer support 

Firms who consistently work to meet these criteria will help facilitate seamless digital settlements and receive higher ratings. 

How can I give / receive a rating? 

We survey a certain percentage of PEXA transactions. You may be prompted to complete a survey where you’ll be asked to rate the practitioners and banks involved in your transaction. 

If you have any further questions on Peer ratings, please reply to this thread below. 

Kind Regards,

Lisa Dowie

PEXA, Chief Customer Officer

Dear Community,

Please note that this does not affect all PEXA members. If it does not affect you, please ignore this message.

PEXA has been advised that certain Antivirus software is flagging the PEXA signing application for some PEXA members.

If you happen to be affected, you will notice a red banner on the signing page informing you “PEXA Digital Signing software is required to sign documents using (your browser). Please click here to install the latest version.”

If you are a Financial Institution, please contact your tech support for assistance.

Please ensure that you are using the most recent version of the Digital Certificate software, accessible from the link above. For the installation process of the PEXA Signing Application, please refer to Step 3 for Chrome or Step 2 for Internet Explorer. Should you be already running the most recent version, you will be given the option to repair or remove your current software. If you are not running the most recent version, you will be prompted to update the software. In order to update your software, you may require administrator rights.

Note that if you are unable to effect this change yourself, you may need to contact your internal IT team or external IT consultant.

If you still cannot digitally sign after the software update, you may be required to whitelist the PEXA Signing Application.

Please contact PEXA Support directly, if you require further assistance.

Hi Community,

The end of daylight savings is approaching, and the RBA(Reserve Bank of Australia) has issued its changes to RITS (Reserve Bank Information & Transfer System) session times.

As a result, settlement slots in New South Wales will be reduced.

Please see the altered settlement hours below:

Kind regards

Aoife 

Hi Community,

During the South Australia’s March Public Holiday, financial settlement and lodgement will not be available in this state.

To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays

Hi Community,

PEXA is aware of an issue preventing certain users from signing on the platform. This is due to a small number of antivirus software providers marking the PEXA signing screen as ‘suspicious’ in error.

If you urgently need to sign and are currently unable to do so, please call the PEXA Support Centre on 1300 084 515 and a temporary workaround will be provided.

A resolution is expected be rolled out to amend the issue later today.

Kind regards,
Jarrod

PEXA Release 9.1 went live on Monday 4 February 2019 and the Service Charter and Standard Operating Environment Requirements have been updated accordingly. You can access clean and marked up versions of these documents via the links and attachments below.

Service Charter

Clean version

Marked up version: see attached

Standing Operating Environment Requirements

Clean version

Marked up version: see attached

Hi Community,

Good news – the $99 million threshold on PEXA transfers has now been removed. The new threshold for PEXA transfers is $9 billion. This means that any property equal to or less than this amount can now be settled through PEXA.

However, when entering Source Funds in a Trust Account, please keep in mind that:

• Each line item in Source Funds is to be equal to or less than $99 million.
• Members should create multiple line items to cover the total Source Funds rather than enter it all together in one-line item.
• The same also applies for destination line items.

For example, if the total Source Funds exceeds $99 million, you will need to create multiple line items to cover the total amount.

For any questions regarding this change, please comment below.