ANZ Bank constantly changing payout figures on day of settlement
Will ANZ ever be held to account? They have been terrible on Pexa for years and nothing ever gets done about it. The amount of time they cost me is unbelievable. They constantly change the payout figure on the day of settlement by a few dollars, why? The client doesn't make a payment of a few dollars, it's simply their inability to calculate interest to the day of settlement. How can that be with the level of computers in 2021? And why can all the other banks get it right, and not ANZ Bank? When you complain they just respond with "it's an indicative subject to change on day of settlement". They couldn't care that you have finalised all figures, sent to the client for approval, balanced the financials on Pexa, then have to change all your financial documents, send to client again and change all the destinations on pexa to balance. Are we meant to be available hours before settlement to wait for them to change their figure they got wrong for no apparent reason to do all the figures etc again? This is difficult to do for every single settlement when we have appointments and other settlements to attend to.. It's about time they were held to account, by all means if the client makes a payment the payout figure will change, we are well aware of this, but they shouldn't be making us constantly redo all the financials for no reason apart from their inability to calculate a couple of days interest on a computer.