on 02-10-2018 11:48 AM
What can be done about ANZ not answering their phones before 1.5 hours and them not answering messages on PEXA?
I have now had over 8 settlements roll over and fail because ANZ does not sign off and does not check messages.
on 27-11-2018 12:00 PM
I too have experienced substantial difficulties with settlements that ANZ are a party to. I have a settlement is scheduled for 12:00 today, that has rolled over 10 times since the original settlement time of 2pm yesterday. This has been due to the ANZ not be ready and not signing off on the financial settlement summary and even the creation of the discharge document! I have not had a settlement with the ANZ as a participant that has settled without issue. Is anyone able to shed any light on why there seem to be so many issues with the ANZ Settlements Team and what can be done to prevent these issue in the future?
on 27-11-2018 01:09 PM
It is not only ANZ that are a nightmare, NAB are horrific too.
on 27-11-2018 01:16 PM
We got through on the 1800 number and after 40mins on hold, spoke to someone who abruptly clicked the few buttons needed and in a matter of minutes the workspace was then Ready/Ready. This makes the situation even more frustrating, that its usually very easy for ANZ to do their part in the workspace, yet its incredibly difficult to get them to do it.
on 27-11-2018 01:18 PM
Side note: the completed Discharge Authority was sent to the Settlements Team 11 weeks prior to the settlement date and yet the discharge document was still unable to be created in time for settlement! I personally think PEXA is a great platform BUT it becomes a very unworkable and impracticable system if the a bank cannot be ready to settle after 11 weeks’ notice...
on 19-12-2018 01:04 PM
I'm having the exact same issues with the ANZ Bank. They are constatly delaying settlements. Furthermore, they expect us to be the middle man between their Pexa department and their banker(who they constantly blame for delays), they never answer their phone, they take ridiculous amounts of time to even see Pexa messages and leave sourcing funds, payout figures and signing off to the very last minute on the rare occassion they do settle on time, which is incredibly frustrating when you can never get hold of them by phone or pexa message.
Obviously they have seized the Pexa opportunity to reduce their staff to a point where they just can't handle the workload. Not good enough.
on 28-06-2019 03:29 PM
I cannot believe that ANZ still has this habit of allowing settlements to roll over, I have had 2 settlements roll over today, thinking I would settle later in the afternoon to give them more time to get their act together, it should actually be the opposite. We should always try and book in settlement for 9:00am in the morning to be guaranteed a settlement by hopefully lunchtime.
They really are the worst.
on 09-05-2020 11:57 AM
We had a similar case as well - ANZ backing out on the day of Settlement. ANZ Settlement team had no explanation why they're doing this, left the client hanging with additional cost for removals, settlement penalties etc.
When queried- they provided a poorly worded response, mentioned below for reference...
For this application we were to process the settlement but assessment team emailed us and advised it has been pulled back for reassessment and no reason has been specified , in this case the loan originator would have to get in touch with the assessments team to now more and get this resolved unfortunately settlements would not be able to help us out