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Abandoned Workspace - Automatic abandonment by PEXA

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  • Abandoned Workspace - Automatic abandonment by PEX...

Abandoned Workspace - Automatic abandonment by PEXA

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VHowarth
VHowarth
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on ‎30-08-2018 05:16 PM

on ‎30-08-2018 05:16 PM

Abandoned Workspace - Automatic abandonment by PEXA

Hi,

 

We have had a workspace Abandoned because it has been "inactive" on the system for 120 days.  It was not inactive as conversations were being sent between the participants.  Is there any way to have it re-activated in these circumstances?

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Courtnee
Courtnee
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on ‎05-07-2019 03:04 PM

on ‎05-07-2019 03:04 PM

Re: Abandoned Workspace - Automatic abandonment by PEXA

Hi Vicky, did you ever get a reply to this question? We're running into this issue now, wondering if there's a workaround or if we need to start a new workspace from scratch.

 

Thanks!

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VHowarth
VHowarth
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on ‎05-07-2019 03:20 PM

on ‎05-07-2019 03:20 PM

Re: Abandoned Workspace - Automatic abandonment by PEXA

No, we just had to set up a new workspace.

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TheDoctor
TheDoctor Community Superuser
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on ‎05-08-2019 03:07 PM

on ‎05-08-2019 03:07 PM

Re: Abandoned Workspace - Automatic abandonment by PEXA

BUMP

 

Interested in a PEXA answer here.

 

I was also of the understanding that Conversations would prevent auto-archiving after 120 days.

Is that incorrect? Do we need to create/remove or sign a document to keep the workspace active?

 

Thanks
Brett

Any opinions are that of TheDoctor and not necessarily that of Westpac.
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