on 21-12-2018 05:03 PM
Not impressed - also, talking to Banks through the Conversation tab in PEXA is akin to talking to a brick wall. No replies, no acknowledge it's ever read, and certainly no action.
on 24-12-2018 09:46 AM
Thank you for taking the time to provide feedback. PEXA are committed to working with the banks to ensure smooth transactions for all parties. Some of the initiatives we are currently working on include providing banks with their Transfer Guideline Adherence to identify areas of improvement in their work flow processes, running campaigns to increase Guideline Adherence for key metrics and technological developments through automation for payout figures and acceptance of invites.
More information regarding bank updates and initiatives can be found here: https://community.pexa.com.au/t5/Bank-Blog/bg-p/BankBlog
I hope this sheds some light on what we’re doing with the banks to improve your e-Conveyancing experience. Should you have any feedback for us on active workspaces, the Medallia Feedback tool is available on PEXA Exchange.
on 28-12-2018 03:26 PM
Banks dropping the ball once again. During the inception of PEXA, the big draw card headline was that it was going to save you time, especially when dealing with Banks. I agree, some of the banks do not respond in a reasonable time, and sometimes not at all. The automated process is removed if you have to revert back to calling banks and waiting in telephone queues for 45 minutes.