on 10-09-2018 12:25 PM
Again, why can't a conversation be placed in the workspace instead of not advising anything? This could have been avoided if communications were made and then I could contact the branch to find out what the issue is.
This is a recent subdivision and all lots have been sold. The Bank, as what has happened with all the other settlements have received all funds.
I am not a mind reader. If you had have conveyed to me in the PEXA workspace what you are advising now, we would be going back and fourth.
This is not some little amount of money we are dealing with, but rather a multi-million dollar subdivision.
on 10-09-2018 01:13 PM
@Enbomb. I can see a conversation was sent to you on the 06/09 stating that the file is with the Relationship manager (Lender) and that we will advise once the file is ready. Nothing further was required from you at that stage. I'd love feedback on what kind of status updates you would like to see. We get mixed messages from the wider industry and are currently working on comms for status update. Some don't want to be involved in tasks between lender and customer, whilst others do.
on 10-09-2018 01:21 PM
You seem to make a lot of excuses for the bank not being ready to settle and as always are always happy to handball the blame to the lawyer/conveyancer.
I have had several settlements in which ANZ do not respond or even view messages and then failed to accept settlement date. The whole idea of PEXA is to set a settlement date (which is a legally binding date in the contract (not when the bank decide they are ready) and then all work toward that date. The ANZ not checking messages in the lead up to settlement and then claiming they didnt "accept" the settlement date is not good enough.
I would have thought electronic conveyancing would have been the end of us spending half hour plus on hold to a bank to organise a settlement.......obviously not