on 10-09-2018 06:38 PM
Another organisation is attempting to add us/invite us to their workspace, however cannot find us on the sytem?
What reason would there be for this.
Thanks in advance.
Solved! Go to Solution.
on 10-09-2018 11:02 PM
If they're searching your name as it appears in PEXA, there shouldn't be an issue locating/identifying you.
The only possibly theory I have is that they may be attempting to invite you into a workspace in a jurisdiction in which you are not set up to operate - for example, you may have selected that your only operating jurisdiction is Victoria, but they are trying to invite you in a NSW workspace.
If this doesn't answer your question, please suggest they reach out to their PEXA Direct Specialist, if they have one, or contact our Support Centre.
Let me know how you go.