Change of Name NSW

[CT]

When processing a change of name in PEXA for a Refinance matter, are we required to keep and store all the same paper evidence that is required for when we send a change of name to the LRS?

[LG · Accepted solution]

Hi @CT, I believe the supporting evidence is part of the VOI and those docs have to be retained. Hope that helps 

[CT]

Thank you, therefore my assumption will be that as long as we have supporting document electronically stored and we have made sufficient enquiries to satisfy the legal identity of our customer we will be compliant.