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Changing fee paying account

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Changing fee paying account

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Patrick
Patrick
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on ‎01-08-2016 10:14 PM

on ‎01-08-2016 10:14 PM

Changing fee paying account

Hi There,

 

One of my practitioners this week informed me that they have changed their fee paying account details. How does a practitioner update these details with PEXA? 

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  • Fee-Paying Account
  • Update Details
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AnnaHardie
AnnaHardie
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on ‎03-08-2016 05:24 PM

on ‎03-08-2016 05:24 PM

Solution

Re: Changing fee paying account

Hi @Patrick, 

Practitioners should contact support@pexa.com.au who will provide a new direct debit agreement form. This will need to be completed, signed and returned to PEXA. 
Once the new account details are added the Subscriber will need to verify the account themselves within the PEXA platform.  The Support team can guide them through this. 

Thanks for asking in community. 

 

Anna Hardie
Voice of Customer Team, PEXA

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AnnaHardie
AnnaHardie
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on ‎03-08-2016 05:24 PM

on ‎03-08-2016 05:24 PM

Solution

Re: Changing fee paying account

Hi @Patrick, 

Practitioners should contact support@pexa.com.au who will provide a new direct debit agreement form. This will need to be completed, signed and returned to PEXA. 
Once the new account details are added the Subscriber will need to verify the account themselves within the PEXA platform.  The Support team can guide them through this. 

Thanks for asking in community. 

 

Anna Hardie
Voice of Customer Team, PEXA
2 Likes
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