To nominate an existing user as a Subscriber Manager, you have two options available.
If your existing Subscriber Manager has not left the firm, they can simply log into PEXA and change the user type for the existing user to “Subscriber Manager” by completing the following steps:-
On the Dashboard, click “Administrator Tools”
Select “Manage User”
Click on the cog wheel on the left of the existing user your firm wishes to nominate as Subscriber Manager
Click under User Type and select “Subscriber Manager”
If the Subscriber Manger has left the firm, an email can be sent from the authorised legal entity for your firm (i.e. Sole Trader, Director, etc..) to firstname.lastname@example.org requesting the user type for the nominated existing user to be changed to “Subscriber Manager”.
If you have any further queries, please do not hesitate to contact our Member Support Team on 1300 084 515.