Daylight savings | What this means for settlements

[Aoife]

Hi Community,

It’ll soon be daylight savings time again, which means the following for our Western Australian Members:

From 1 October 2017,

1)            Settlement rebooking cut-off time will be 1pm (not 2pm as it is currently); and

2)            Settlements can be completed up to (and including) 4pm (currently 3:30pm)

If you have any questions, ask us below or refer to the Service Charter.

Cheers

Aoife

@AngellaC @FionaR @RyanC @KylieD

[Luke]

As an addition to this post, operating hours are below:

VIC: 7:00am to 8:00pm AEDT
NSW: 7:00am to 8:00pm AEDT
QLD: 6:00am to 7:00pm AEST (1 hour behind VIC)
WA: 4:00am to 5:00pm AWST (3 hours behind VIC)
SA: 6:30am to 7:30pm ACDT (.5 hours behind VIC)

[DMc]

@Luke Just to clarify, are those times;

1. For the Support team, and
2. Are they 'business days

[Aoife]

Hi @DMc,

I'm not sure what Luke was referring to but at the moment Support's operating hours are 8.30am-8.00pm AEST/DT. Support closes on national public holidays and weekends.

Any changes to these hours will be updated in the service charter.

Hope this helps!

Aoife

[Aoife]

Hi all, 

Daylight savings is upon us again, which means the following for our Western Australian Members:

From 7 October 2018,

1)            Settlement rebooking cut-off time will be 1pm (not 2pm as it is currently); and

2)            Settlements can be completed up to 3:30pm (as prior to 7 October). 

Cheers

Aoife