22-09-2017 04:05 PM - edited 22-09-2017 04:07 PM
22-09-2017 04:05 PM - edited 22-09-2017 04:07 PM
Hi Community,
It’ll soon be daylight savings time again, which means the following for our Western Australian Members:
From 1 October 2017,
1) Settlement rebooking cut-off time will be 1pm (not 2pm as it is currently); and
2) Settlements can be completed up to (and including) 4pm (currently 3:30pm)
If you have any questions, ask us below or refer to the Service Charter.
Cheers
Aoife
@AngellaC @FionaR @RyanC @KylieD
25-09-2017 03:38 PM - edited 02-10-2017 03:07 PM
25-09-2017 03:38 PM - edited 02-10-2017 03:07 PM
As an addition to this post, operating hours are below:
VIC: 7:00am to 8:00pm AEDT
NSW: 7:00am to 8:00pm AEDT
QLD: 6:00am to 7:00pm AEST (1 hour behind VIC)
WA: 4:00am to 5:00pm AWST (3 hours behind VIC)
SA: 6:30am to 7:30pm ACDT (.5 hours behind VIC)
15-03-2018 05:12 PM - edited 15-03-2018 07:42 PM
15-03-2018 05:12 PM - edited 15-03-2018 07:42 PM
@Luke Just to clarify, are those times;
on 16-03-2018 09:28 AM
on 16-03-2018 09:28 AM
Hi @DMc,
I'm not sure what Luke was referring to but at the moment Support's operating hours are 8.30am-8.00pm AEST/DT. Support closes on national public holidays and weekends.
Any changes to these hours will be updated in the service charter.
Hope this helps!
Aoife
05-10-2018 12:47 PM - edited 08-10-2018 12:35 PM
05-10-2018 12:47 PM - edited 08-10-2018 12:35 PM
Hi all,
Daylight savings is upon us again, which means the following for our Western Australian Members:
From 7 October 2018,
1) Settlement rebooking cut-off time will be 1pm (not 2pm as it is currently); and
2) Settlements can be completed up to 3:30pm (as prior to 7 October).
Cheers
Aoife