Digital Signing - Charismathics Smart Security program

[Intense_Technology]

Hi,

We are currently having issues with the Charismathics Smart Security program. When we attempt to open the program we are presented with the following error "The application could not be initialized"

The following steps were completed to troubleshoot the issue to no avail

•  Run set up repair
• Restart computer
• reinstall program with latest set up
• two different computers
• two different operating systems

Could you please advise how to resolve this issue as we are currently unable to reset pins or register certificates

Thanks,

Michael

[FiliaSLC]

I have the same error, have you been advised of a solution as yet?

[DMc]

Perhaps Anti-virus or Anti-malware settings could be blocking it... https://community.pexa.com.au/t5/Announcements-Outages-Service/Isolated-PEXA-signing-outage-RESOLVED...

[Intense_Technology]

This is still an issue.

[shauny]

Hi Michael,

I have seen this occur when the PC is not automatically running its smart card. To rectify this please try typing services.msc into your start menu and pressing enter, This will open up your services, Scroll down to Smart card and double click, If the Service status is on Stopped, Select Start, OK, Apply. You can also change the startup type: to automatic. This will ensure it stays on.

If this does not fix the issue please call through to our Support team on 1300 084 515 who can further troubleshoot the issue.

Cheers - Shaun