I am not sure if this is where I should be asking but I have a user whose USB has fallen apart. I know that the last time a user had a problem with the USB token it was extremely difficult to manouver through PEXA to get a replacement USB.
1. Has anyone had to replace a USB and
2. Do I just ring support?
3. What verification documents am I likely to need.
A replacement PEXA USB shell can be arranged by contacting the Member Support Team on 1300 084 515. They may need to verify you over the phone by asking the usual security questions, but apart from this, they should then be able to arrange to mail out a replacement PEXA USB shell to you.