on 01-08-2018 03:06 PM
I have received my dongle/usb stick in the mail. I have downloaded the three bits of software I need. When I plug the dongle in, nothing happens and its not recognized. Is this meant to happen, or is it only used when I actually try to digitally sign something in PEXA.
on 01-08-2018 04:45 PM
Hi @handle44 when you first plug in your Digital Certificate the small LED should light up green for a few seconds. The Digi-Cert doesn't "do" anything until you're ready to use it so you won't see it under "My Computer" like a USB drive. Once you are in PEXA you will be able to utilize the function of the USB (ie. sign).
on 01-08-2018 05:31 PM
Worth checking that you've completed ALL the instructions https://community.pexa.com.au/t5/Help-Centre/Installing-the-Digital-Certificate-Software/ba-p/167