on 31-01-2020 11:15 AM
WHY are we subjected to the lack of action from this mob? Day of settlement they advise no instructions received! Absolute bunkum which has been proved to them by way of copy of email from a member of their office to me! No discharge prepared, no settlement accepted, no payout figure. This sort of thing seems to happen in 90% of the files in which this firm is involved. What can be done to make them pick up their game and meet acceptable levels of service?
on 31-01-2020 11:45 AM
I totally agree with you, not impressed with their service either. There are always issues every time there is a holiday or just after a holiday.
on 11-05-2020 10:19 AM
Could not help but agree with you. My settlement is 13th May 2020 and First Legal has not accepted the Invitation in the Workspace but I am continually told that FMS has accepted. My Mortgagee is Suncorp whom I invited in to begin with and they forwarded the Invitation to First Legal and there is a First Legal entry as follows sitting in the Workspace but I of course cannot complete those details. I was asked to invite First Legal in and after telling the rep that they were already sitting in the Workspace they requested to be invited in again. I did that and still it shows as Pending and the below entry remains in the Workspace as well. I know I am old and probably much slower to comprehend these technological improvements but how difficult is it to accept the Invitation??!! It is only Monday too!!!
|Please create/represent Party||SUN|
on 24-07-2020 02:49 PM
We act for the proprietor on title in a workspace and they are the incoming mortgagee. They have added a destination with the vendor as a responsible subscriber (we are not for this particular fee) and yet they refuse to remove it saying they didn't add it. Still denying despite copying and pasting the destination to show them.
on 04-12-2020 10:38 AM
Also, why do First Legal get to dictate settlement times? Who made them the decider of such things? I've got a client who has their removalists booked for 11.00am, all parties agreed to 11.00am settlement, we are encouraged to make settlements outside the busy afternoon timeslots, but first legal just decided they wont settle before 2.30pm. My client will be out of pocket 3 hours of removalists fees now. How are they allowed to just impact someone's life like that for no apparent reason. Why do they think they have the power to force their preferred settlement times on everyone else?. The reason before pexa for forced settlement times was "we have to courier the cheques", what is it now with pexa?. If First Legal are not competent enough to be able to settle matters throughout the day they shouldn't be allowed to be a settlement agent, it's as simple as that. I'm sick of my clients being negatively impacted by lenders/settlement agents that shouldn't have such power. Something needs to urgently change with lenders and settlement agents on pexa.
on 04-12-2020 10:45 AM
while I totally understand your frustration, they drive us all nuts. It is sometimes the banks, as they need to transfer funds into their trust account and they can take up 2-3 hours. Call your bank and find out when they sent the funds. If they haven't then maybe you can ask the banks to reimburse your client. Ask them to advise First Legal that settlement has to take place at 11:00am Silly season is upon us.
on 04-12-2020 10:55 AM
If the banks/First legal combination doesn't have the ability to settle matters prior to 2.30pm they need to look at new systems, it's just not good enough. They shouldn't be able to dictate settlement times, especially force them to be so late in the day. People need to move house.
on 04-12-2020 11:00 AM
I agree with you, nothing has really changed, banks are still delaying settlements. I have a settlement booked for Monday where settlement is currently booked for 11am but we have been advised by the banks solicitor not to update the time of settlement but allow it to rollover because they will not have funds until after 12 noon.
on 04-12-2020 11:11 AM
Nothing has changed at all, they are not held to account so believe they can just make their own rules. It's gone on way too long now. There's no point giving negative feedback as nothing happens in this regard. I tried to call First Legal to discuss, but they refused to put me through to a team leader/supervisor because i am not a party to their transaction. You see, they are actually just acting on a settlement linked to the purchaser of our property, so they get to totally ruin our client's move, cost our client $1,000.00 minimum, and then refuse to even have to discuss why they won't settle earlier with us. It really is amazing to me how this is allowed to happen.
on 08-12-2020 03:51 PM
I feel your frustration. I have dealt with them a few times and now I just won't book settlement before 2:30 pm as they will promise you it will be okay but they can never settle any earlier.
If I were you, I would speak to the vendors representative and see if they would be kind enough to allow your clients access to the property to unload the moving van at least or the agent.