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Incoming Mortgagee withdrawing from PEXA

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  • Incoming Mortgagee withdrawing from PEXA

Incoming Mortgagee withdrawing from PEXA

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France
France
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on ‎02-07-2018 04:47 PM

on ‎02-07-2018 04:47 PM

Incoming Mortgagee withdrawing from PEXA

How can a bank withdraw a few days from the PEXA platform they accepted a few weeks ago?

Settlement in 2 days, multiple settlements linked to the platform, and they just decided to do it as a paper transaction.

I have re-invited them, and again they refuse as the SSR number has already issued.

1. This should not be possible/allowed so close to settlement.

2. Would PEXA consider in such circumstances penalties to apply to the bank?

 

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France
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on ‎04-07-2018 02:34 PM

on ‎04-07-2018 02:34 PM

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Re: Incoming Mortgagee withdrawing from PEXA

I just wanted to share that one of the bank's manager stepped in, after reading the post. She has been efficient, quick and she found a solution. The difficulty was also connected to another bank and refinance of another property of my clients, and how can you bring all this on one platform. So a situation that was complex, and unusual. I just want to say thank you to Connie (she will recognise herself) as she has been wonderful.

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TheDoctor
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on ‎03-07-2018 09:57 AM

on ‎03-07-2018 09:57 AM

Re: Incoming Mortgagee withdrawing from PEXA

Hi @France

 

Incoming Mortgagee should not withdraw from a workspace, that close to settlement, without first having a discussion with the Incoming Proprietor representative via Conversation.

Did they give any explanation or ask any questions prior to withdrawing?

 

Thanks
Brett

Any opinions are that of TheDoctor and not necessarily that of Westpac.
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France
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on ‎04-07-2018 02:34 PM

on ‎04-07-2018 02:34 PM

Solution

Re: Incoming Mortgagee withdrawing from PEXA

I just wanted to share that one of the bank's manager stepped in, after reading the post. She has been efficient, quick and she found a solution. The difficulty was also connected to another bank and refinance of another property of my clients, and how can you bring all this on one platform. So a situation that was complex, and unusual. I just want to say thank you to Connie (she will recognise herself) as she has been wonderful.

View solution in original post

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