Incoming Mortgagee withdrawing from PEXA

[France]

How can a bank withdraw a few days from the PEXA platform they accepted a few weeks ago?

Settlement in 2 days, multiple settlements linked to the platform, and they just decided to do it as a paper transaction.

I have re-invited them, and again they refuse as the SSR number has already issued.

1. This should not be possible/allowed so close to settlement.

2. Would PEXA consider in such circumstances penalties to apply to the bank?

[TheDoctor]

Hi @France

Incoming Mortgagee should not withdraw from a workspace, that close to settlement, without first having a discussion with the Incoming Proprietor representative via Conversation.

Did they give any explanation or ask any questions prior to withdrawing?

[France · Accepted solution]

I just wanted to share that one of the bank's manager stepped in, after reading the post. She has been efficient, quick and she found a solution. The difficulty was also connected to another bank and refinance of another property of my clients, and how can you bring all this on one platform. So a situation that was complex, and unusual. I just want to say thank you to Connie (she will recognise herself) as she has been wonderful.