on 02-07-2018 04:47 PM
on 02-07-2018 04:47 PM
How can a bank withdraw a few days from the PEXA platform they accepted a few weeks ago?
Settlement in 2 days, multiple settlements linked to the platform, and they just decided to do it as a paper transaction.
I have re-invited them, and again they refuse as the SSR number has already issued.
1. This should not be possible/allowed so close to settlement.
2. Would PEXA consider in such circumstances penalties to apply to the bank?
Solved! Go to Solution.
on 04-07-2018 02:34 PM
on 04-07-2018 02:34 PM
SolutionI just wanted to share that one of the bank's manager stepped in, after reading the post. She has been efficient, quick and she found a solution. The difficulty was also connected to another bank and refinance of another property of my clients, and how can you bring all this on one platform. So a situation that was complex, and unusual. I just want to say thank you to Connie (she will recognise herself) as she has been wonderful.
on 03-07-2018 09:57 AM
on 03-07-2018 09:57 AM
Hi @France
Incoming Mortgagee should not withdraw from a workspace, that close to settlement, without first having a discussion with the Incoming Proprietor representative via Conversation.
Did they give any explanation or ask any questions prior to withdrawing?
on 04-07-2018 02:34 PM
on 04-07-2018 02:34 PM
SolutionI just wanted to share that one of the bank's manager stepped in, after reading the post. She has been efficient, quick and she found a solution. The difficulty was also connected to another bank and refinance of another property of my clients, and how can you bring all this on one platform. So a situation that was complex, and unusual. I just want to say thank you to Connie (she will recognise herself) as she has been wonderful.