Initiate Corrective Payment After Settlement

[Elitelawyer]

Dear Term

Settlement finished on 27/11/2020.  On 28/11/2020 we noticed that one digit is missing in client's bank account number.  There is no Corrective Payment Notification.  Can we initiate the Corrective Payment?

[DMc]

Great idea. It's better than waiting months to be told that a payment was unsuccessful... now take steps to REcheck and REtry payment...

Better yet,  why not check the account details are able to receive deposit and legitimate BEFORE settlement even begins.  Refer to bank account verification (BAV) previously mentioned. 

[DannyYang]

Hi @Elitelawyer 

Thank you for your message.

Reconciliation of accounts is required with the relevant financial institutions before deeming a payment requiring a corrective payment. This is normally completed the business day after settlement.

Could we request you contact our friendly Member Support on 1300 084 515 providing the workspace ID and the amount in question? We'll then be able to provide assistance and guidance for you.

Kind regards,

Danny