4 weeks ago
I have a settlement due today, 1 October.
My client submitted his DA to the bank on 23 August, and received a confirmation email advising that we would need to contact MSA National to book in settlement either by phone or by PEXA Invite.
We sent MSA a PEXA Invite to the Workspace which they accepted on 14 September.
As of today, settlement date, MSA are still in a 'Pending' status. Upon calling their office, they have confirmed that they have instructions and all documents state today as settlement. However they have advised that despite this, we were suppose to call them 3 days business days ago to confirm settlement was still taking place today!?
We have now been advised that we are required to call the bank to see if they will authorise settlement to take place today, as it might not go ahead.
I find this extremely bad form. MSA have both instructions, and a Workspace which state the date of settlement. Why are we supposed to also confirm that same information 3 days in advance, without knowing to do this in the first instant?
4 weeks ago
We spoke with RACQ who advised our office this was not their requirement. The matter is now ready and progressing to settle today.
Extremely annoyed with MSA on this one
3 weeks ago
Hi @KatieHeaton ,
Thank you for sharing your feedback and apologies you did not have a positive experience.
Are you able to share the WID so we can review and ensure this does not occur again in the future.
If you can please email to email@example.com.