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Missing workspaces on dashboard

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  • Missing workspaces on dashboard

Missing workspaces on dashboard

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Karla
Karla
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on ‎06-02-2018 12:59 PM

on ‎06-02-2018 12:59 PM

Missing workspaces on dashboard

Hi all,

On our dashboard we can see only 5 workspaces, however it says we have 8 workspaces. We cannot find the other 3. When we search a missing workspace we can find it but does anyone know why all 8 workspaces aren't showing at all times? Do we need to amend some settings?

Any help is much appreciated!!

Thanks

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GeorginaBenson
Community Manager GeorginaBenson Community Manager
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on ‎06-02-2018 02:15 PM

on ‎06-02-2018 02:15 PM

Solution

Re: Missing workspaces on dashboard

Hi Karla,

 

Thanks for your email regarding this issue. I think that this issue may actually be a recent defect, which has eventuated as part of our 7.1 release this weekend. This causes the issue that you are seeing on your dashboard where your tally shows as "8", however only displays 5 of these matters.

 

While the underlying issue is investigated, you can still always search for your files by either using the search function at the top of your screen, or by using the filters on the columns (the little dark grey triangles at the top of the column header).

 

We hope to be able to update you further once a code fix has been implemented to fix the problem.

 

Thanks!

Georgina

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TJ
TJ
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‎06-02-2018 01:19 PM - edited ‎06-02-2018 01:20 PM

‎06-02-2018 01:19 PM - edited ‎06-02-2018 01:20 PM

Re: Missing workspaces on dashboard

Hey @Karla,

There were some changes to search in Release 7.1 that came in on Monday; completed workspaces now only show when in the "Completed" dashboard.

We've had some feedback that this makes things harder so we're changing it back asap.

 

In the mean time you should be able to find those missing workspaces here:

completed.jpg

 

 

 

  • Tags:
  • dont revert this one
  • educate instead
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DMc
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‎06-02-2018 02:01 PM - edited ‎06-02-2018 02:35 PM

‎06-02-2018 02:01 PM - edited ‎06-02-2018 02:35 PM

Re: Missing workspaces on dashboard

Moving those Archived, Abandoned & Completed Workspaces off the Dashboard I have found to be VERY USEFUL declutter and welcome change... Perhaps the OP user needs to 'clear (any now saved) filters' Smiley Wink

Clear filters.PNG

Make every day count, keep smiling! Smiley Very Happy
  • Tags:
  • clear filters
  • declutter
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Karla
Karla
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on ‎06-02-2018 02:05 PM

on ‎06-02-2018 02:05 PM

Re: Missing workspaces on dashboard

Hi,

 

They are current matters that are missing. They are not completed.

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GeorginaBenson
Community Manager GeorginaBenson Community Manager
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on ‎06-02-2018 02:15 PM

on ‎06-02-2018 02:15 PM

Solution

Re: Missing workspaces on dashboard

Hi Karla,

 

Thanks for your email regarding this issue. I think that this issue may actually be a recent defect, which has eventuated as part of our 7.1 release this weekend. This causes the issue that you are seeing on your dashboard where your tally shows as "8", however only displays 5 of these matters.

 

While the underlying issue is investigated, you can still always search for your files by either using the search function at the top of your screen, or by using the filters on the columns (the little dark grey triangles at the top of the column header).

 

We hope to be able to update you further once a code fix has been implemented to fix the problem.

 

Thanks!

Georgina

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DMc
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‎06-02-2018 02:34 PM - edited ‎06-02-2018 02:35 PM

‎06-02-2018 02:34 PM - edited ‎06-02-2018 02:35 PM

Re: Missing workspaces on dashboard

Hi @Karla

Am curious, What seems to trigger the glitch?

Mine seems to be unaffected and displaying ALL 8 active Workspaces...

Make every day count, keep smiling! Smiley Very Happy
  • Tags:
  • reduced active WS glitch
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Karla
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on ‎06-02-2018 02:36 PM

on ‎06-02-2018 02:36 PM

Re: Missing workspaces on dashboard

Hi @DMc

I am not sure what triggered it.

It has been doing it since Monday.

We have not done anything differently.

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DMc
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‎06-02-2018 04:34 PM - edited ‎06-02-2018 05:03 PM

‎06-02-2018 04:34 PM - edited ‎06-02-2018 05:03 PM

Re: Missing workspaces on dashboard

Merely in case of diagnostic use, I was unable to replicate the glitch in chrome version 63...

ChromeVer63.PNG

nor version 64...

ChromeVer64.PNG

Just to be clear, I did NOT experience this glitch at all. Perhaps permissions/workgroups issue...

Make every day count, keep smiling! Smiley Very Happy
  • Tags:
  • chrome v 63 nor ver 64
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JodieS
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on ‎04-02-2019 12:54 PM

on ‎04-02-2019 12:54 PM

Re: Missing workspaces on dashboard

Hating the new dashboard or recent workspaces page. I find it completely useless and just go back to the old dashboard.

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ally1
ally1
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on ‎05-02-2019 11:56 AM

on ‎05-02-2019 11:56 AM

Re: Missing workspaces on dashboard

I agree - it's awful.   Can't go straigtht to active after finishing with a file.   Have to go back to dashboard and then go to active each time.    

 

 

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