Multi-factor authentication | Access PEXA outside of Australia

[clovelly]

As a sole practitioner, I may be required to complete a PEXA transaction while on holiday and potentially outside of Australia.  I would be outside of Australian mobile phone coverage. 

1. Can I use a non-Australian carrier/phone to receive an SMS message?
2. If I have to use the PingID will it work outside of Australia?
3. Will PingID work via wifi?
4. Will PingID work where IP address is not Australian?
5. Will PingID work with a non-Australian SIM in the phone?
6. Will PingID work through a VPN?
7. Would I be able to download PingID to a non-Australian phone?
8. Would I be able to pair PingID with a new PC outside of Australia?
9. Generally, you can't access 1300 number outside of Australia, can you switch from SMS to PingID (or vice versa) to support via email?

[EmilyBilling · Accepted solution]

Hi @clovelly

Thanks for your questions, I've added comments below each one. You can also find a list of FAQs on multi-factor authentication here. 

1. Can I use a non-Australian carrier/phone to receive an SMS message?
   Yes, if you set up SMS authentication with that phone. You would need to unpair your Australian phone prior to going overseas which you can do by calling PEXA Support. 
2. If I have to use the PingID will it work outside of Australia?
   Yes, the PingID will work wherever you have internet access. 
3. Will PingID work via wifi?
   Yes. 
4. Will PingID work where IP address is not Australian?
   Yes. 
5. Will PingID work with a non-Australian SIM in the phone?
   Yes. The PingID works through internet connection so it doesn't matter what SIM you have, and will work even without a SIM card. If you have SMS activated, then yes, you would just need to set up MFA with that number. To unpair your Australian number prior, you would need to contact PEXA Support. 
6. Will PingID work through a VPN?
   The PingID app will work with internet connection and does not require VPN.  
7. Would I be able to download PingID to a non-Australian phone?
   Yes, you can download the PingID app to any phone. 
8. Would I be able to pair PingID with a new PC outside of Australia?
   Yes. PingID is connected to your PEXA account and can be used wherever you use PEXA. 
9. Generally, you can't access 1300 number outside of Australia, can you switch from SMS to PingID (or vice versa) to support via email? ?
   I will follow this up for you. At the moment you would need to unpair your phone prior to leaving Australia by calling PEXA Support. When you arrive in another country, you would be able to set-up your new phone with either the app or SMS.