Community home
Menu
  • PEXA Certified Expand

    PEXA Certified

    This program will give you an introduction to PEXA, how it works and how it can help you transform your business processes.

    Discover More
    • Getting Business Ready
    • System Set Up
    • Transacting in PEXA
  • Help Centre Expand

    Help Centre

    Here you’ll find more than 230 help articles and videos to assist you.

    Discover More
    • Help Articles
    • Help Videos/PEXA TV
    • PEXA Interactive Demos
    • FAQs
    • Ask a Question
    • PEXA Certified
  • Ask a Question
  • Share your Experience
  • Raise an Idea
  • Blogs Expand

    Read the latest in our blogs.

    Keep up to date with the latest PEXA product releases, and read up on the property blog.

    Discover more
    • Community Blog
    • The Property Blog
    • Security Updates
    • PEXA Product Releases
    • Announcements | Outages etc
    • The Bank Blog
    • Workspaces
      Community
      Register
      Log in
    Apps menu
  • Register / Login

Community Home
Register / Login

PEXA Super User Event 2018

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Community
  • :
  • Join the Discussion
  • :
  • Ask a question
  • :
  • Re: PEXA Super User Event 2018

PEXA Super User Event 2018

Reply
Topic Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Printer Friendly Page
  • All forum topics
  • Previous Topic
  • Next Topic
  • « Previous
    • 1
    • 2
  • Next »
LawyersConveyancing
LawyersConveyancing Community Superuser
Community Superuser
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

‎14-04-2018 10:21 AM - edited ‎14-04-2018 10:27 AM

‎14-04-2018 10:21 AM - edited ‎14-04-2018 10:27 AM

PEXA Super User Event 2018

I just want to say thank you and congratulations to Emily, Anna and TJ for having organised the event and ensuring it's success. It was so good to have the opportunity to actually meet with the Community members I have been sharing and sparring with, given that most of them are from interstate.

The ice-breaking social event at Cork & Canvas was a brilliant idea, as was the discussion opportunity the next morning. I enjoyed the "frank exchanged of views" with Brett regarding the position of the banks on certain issues (I'll be pursuing those further in the Community Brett), and the opportunity to gain insight into the way others are operating and their hopes and expectations as PEXA and the e-conveyancing concept develops into the future.

The most important takeaway for me was the confirmation that PEXA is an organisation that is genuine when it says that it wants to hear how practitioners are getting on and what problems they are experiencing. I post some pretty confronting stuff in this Community at times, pulling no punches when I feel that important matters have been overlooked or crucial procedures need tightening up. Rather than simply "moderate" or ignore difficult issues that may cause embarrassment or diminish confidence in PEXA, the Community management team (Emily, Anna and TJ ) actually consider the matters raised, determine how they might be dealt with and by whom, and take steps to have them addressed. 

I would like to encourage all PEXA subscribers to take advantage of the PEXA Community as a resource that will provide good returns for the time invested in using it. The benefits  I have experienced are:

1. If my staff have a gripe about something associated with a PEXA transaction I can placate them by saying, "I'll post that in the Community and see what others say." Just knowing that there is an avenue for comments, complaints or sharing experiences is a morale booster.

2. I know that I'm not just a lonely voice throwing out rhetorical questions. All it takes is for one other Community member to add a "Like" to a comment or question, and I know that I am not alone and that someone else has had the same experience or feels the same way. "Likes" demonstrate that we are being listened to and that what we have to say actually matters.

3. The Community actually works! When I told my staff I was attending the Super Users Event they asked me to find out if anything was being done about some of the issues they had recently raised with me (as per 1. above). I spoke to members of the various development teams at PEXA and found that they were not only working on the issues, but in a few cases a timeline for completion and update could be given. Can't get much better than that!

I am sure I speak on behalf of the rest of the Super Users when I say to Emily, Anna and TJ "WELL DONE!" And as one more suggestion for improvement, I would like to see one more badge added to Community honours, namely some kind of "Kustomer Kudos" badge (for want of a better tite), awarded to PEXA staff members who go above and beyond the call of duty in developing PEXA/Client relations.

Peter Mericka

Lawyers Conveyancing

Peter Mericka B.A., LL.B - Property Lawyer - Lawyers Conveyancing
12 Likes
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
11 REPLIES 11
AnnaHardie
Community Manager AnnaHardie Community Manager
Community Manager
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

on ‎16-04-2018 03:02 PM

on ‎16-04-2018 03:02 PM

Re: PEXA Super User Event 2018

Thanks for your feedback Peter Smiley Happy

 

I like the staff badge idea! We're approaching our two year anniversary. Perhaps we'll launch some new badges to celebrate... stay tuned! 

 

Anna Hardie
Voice of Customer Team, PEXA
  • Tags:
  • Badge or medal of Honour
6 Likes
Reply
EmilyBilling
Community Manager EmilyBilling Community Manager
Community Manager
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

‎17-04-2018 12:07 PM - edited ‎17-04-2018 12:07 PM

‎17-04-2018 12:07 PM - edited ‎17-04-2018 12:07 PM

Re: PEXA Super User Event 2018

Thanks so much for your kind words Peter! Likewise, I was delighted to meet you and the rest of the superusers and spend some quality time with you all! Thanks again for coming, and as you said we're here to help you Smiley Happy 

Cheers

Em, Community Manager

3 Likes
Reply
TheDoctor
TheDoctor Community Superuser
Community Superuser
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

on ‎17-04-2018 01:01 PM

on ‎17-04-2018 01:01 PM

Re: PEXA Super User Event 2018

Well said Peter.

Thanks
Brett

Any opinions are that of TheDoctor and not necessarily that of Westpac.
2 Likes
Reply
JoW
JoW Star Employee
Star Employee
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

on ‎20-04-2018 01:36 PM

on ‎20-04-2018 01:36 PM

Re: PEXA Super User Event 2018

This makes me so proud to work at PEXA and with our incredible members.


@LawyersConveyancing wrote:

I just want to say thank you and congratulations to Emily, Anna and TJ for having organised the event and ensuring it's success. It was so good to have the opportunity to actually meet with the Community members I have been sharing and sparring with, given that most of them are from interstate.

The ice-breaking social event at Cork & Canvas was a brilliant idea, as was the discussion opportunity the next morning. I enjoyed the "frank exchanged of views" with Brett regarding the position of the banks on certain issues (I'll be pursuing those further in the Community Brett), and the opportunity to gain insight into the way others are operating and their hopes and expectations as PEXA and the e-conveyancing concept develops into the future.

The most important takeaway for me was the confirmation that PEXA is an organisation that is genuine when it says that it wants to hear how practitioners are getting on and what problems they are experiencing. I post some pretty confronting stuff in this Community at times, pulling no punches when I feel that important matters have been overlooked or crucial procedures need tightening up. Rather than simply "moderate" or ignore difficult issues that may cause embarrassment or diminish confidence in PEXA, the Community management team (Emily, Anna and TJ ) actually consider the matters raised, determine how they might be dealt with and by whom, and take steps to have them addressed. 

I would like to encourage all PEXA subscribers to take advantage of the PEXA Community as a resource that will provide good returns for the time invested in using it. The benefits  I have experienced are:

1. If my staff have a gripe about something associated with a PEXA transaction I can placate them by saying, "I'll post that in the Community and see what others say." Just knowing that there is an avenue for comments, complaints or sharing experiences is a morale booster.

2. I know that I'm not just a lonely voice throwing out rhetorical questions. All it takes is for one other Community member to add a "Like" to a comment or question, and I know that I am not alone and that someone else has had the same experience or feels the same way. "Likes" demonstrate that we are being listened to and that what we have to say actually matters.

3. The Community actually works! When I told my staff I was attending the Super Users Event they asked me to find out if anything was being done about some of the issues they had recently raised with me (as per 1. above). I spoke to members of the various development teams at PEXA and found that they were not only working on the issues, but in a few cases a timeline for completion and update could be given. Can't get much better than that!

I am sure I speak on behalf of the rest of the Super Users when I say to Emily, Anna and TJ "WELL DONE!" And as one more suggestion for improvement, I would like to see one more badge added to Community honours, namely some kind of "Kustomer Kudos" badge (for want of a better tite), awarded to PEXA staff members who go above and beyond the call of duty in developing PEXA/Client relations.

Peter Mericka

Lawyers Conveyancing


 

5 Likes
Reply
DMc
DMc Community Superuser
Community Superuser
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

on ‎15-03-2019 07:00 PM

on ‎15-03-2019 07:00 PM

Re: PEXA Super User Event 2018

Will there be a 2019 SU award?

Perhaps all SuperUsers win a years supply of reimbursed PEXA fees or equivalent in cash?

Make every day count, keep smiling! Smiley Very Happy
  • Tags:
  • 2019 award
  • merely a suggestion
  • up the stakes
5 Likes
Reply
LawyersConveyancing
LawyersConveyancing Community Superuser
Community Superuser
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

on ‎16-03-2019 05:27 AM

on ‎16-03-2019 05:27 AM

Re: PEXA Super User Event 2018

It'd be nice just to catch up with the others again a year later @DMc and compare notes. I'm sure there will be more observations and suggestions than last time!

Peter Mericka

Lawyers Conveyancing

Peter Mericka B.A., LL.B - Property Lawyer - Lawyers Conveyancing
6 Likes
Reply
TJ
Community Manager TJ Community Manager
Community Manager
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

on ‎18-03-2019 04:00 PM

on ‎18-03-2019 04:00 PM

Re: PEXA Super User Event 2018

Haha, if only I could swing that one @DMc 051-wink.png

@LawyersConveyancing I am planning a few lunches for the second half of this year for the new additions to our Super User group to meet our existing Super Users - as soon as I have more info I'll be in touch with you all 051-happy.png.

3 Likes
Reply
DMc
DMc Community Superuser
Community Superuser
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

on ‎18-03-2019 04:06 PM

on ‎18-03-2019 04:06 PM

Re: PEXA Super User Event 2018

Super Road/plane trip of Sundowners & Lunches around each jurisdiction and seeing their showcase must visit venues/place sounds awesome Team! Cheers @TJ  Smiley Wink

Make every day count, keep smiling! Smiley Very Happy
  • Tags:
  • SU Australia sights
1 Like
Reply
Highlighted
TJ
Community Manager TJ Community Manager
Community Manager
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

on ‎18-03-2019 04:13 PM

on ‎18-03-2019 04:13 PM

Re: PEXA Super User Event 2018

Haha, a Community Superuser bus do you think DMc?

You can guide us around the Margaret River, @LG can show us around the Hunter Valley, @TheDoctor the Barossa and @LawyersConveyancing the Mornington Peninsula.051-in-love.png
051-laughing-1.png

  • Tags:
  • Best idea ever - SU bus
  • to the hidden secret places only the locals know and love
2 Likes
Reply
  • « Previous
    • 1
    • 2
  • Next »
PEXA

|

Facebook Twitter LinkedIn
  • Support
  • Privacy Policy
  • Terms of Service