I just want to say thank you and congratulations to Emily, Anna and TJ for having organised the event and ensuring it's success. It was so good to have the opportunity to actually meet with the Community members I have been sharing and sparring with, given that most of them are from interstate.
The ice-breaking social event at Cork & Canvas was a brilliant idea, as was the discussion opportunity the next morning. I enjoyed the "frank exchanged of views" with Brett regarding the position of the banks on certain issues (I'll be pursuing those further in the Community Brett), and the opportunity to gain insight into the way others are operating and their hopes and expectations as PEXA and the e-conveyancing concept develops into the future.
The most important takeaway for me was the confirmation that PEXA is an organisation that is genuine when it says that it wants to hear how practitioners are getting on and what problems they are experiencing. I post some pretty confronting stuff in this Community at times, pulling no punches when I feel that important matters have been overlooked or crucial procedures need tightening up. Rather than simply "moderate" or ignore difficult issues that may cause embarrassment or diminish confidence in PEXA, the Community management team (Emily, Anna and TJ ) actually consider the matters raised, determine how they might be dealt with and by whom, and take steps to have them addressed.
I would like to encourage all PEXA subscribers to take advantage of the PEXA Community as a resource that will provide good returns for the time invested in using it. The benefits I have experienced are:
1. If my staff have a gripe about something associated with a PEXA transaction I can placate them by saying, "I'll post that in the Community and see what others say." Just knowing that there is an avenue for comments, complaints or sharing experiences is a morale booster.
2. I know that I'm not just a lonely voice throwing out rhetorical questions. All it takes is for one other Community member to add a "Like" to a comment or question, and I know that I am not alone and that someone else has had the same experience or feels the same way. "Likes" demonstrate that we are being listened to and that what we have to say actually matters.
3. The Community actually works! When I told my staff I was attending the Super Users Event they asked me to find out if anything was being done about some of the issues they had recently raised with me (as per 1. above). I spoke to members of the various development teams at PEXA and found that they were not only working on the issues, but in a few cases a timeline for completion and update could be given. Can't get much better than that!
I am sure I speak on behalf of the rest of the Super Users when I say to Emily, Anna and TJ "WELL DONE!" And as one more suggestion for improvement, I would like to see one more badge added to Community honours, namely some kind of "Kustomer Kudos" badge (for want of a better tite), awarded to PEXA staff members who go above and beyond the call of duty in developing PEXA/Client relations.
Peter Mericka
Lawyers Conveyancing
Peter Mericka B.A., LL.B - Property Lawyer - Lawyers Conveyancing
