PEXA incident number - Needs to incorporate matter reference.

[DMc]

Query as to why 'PEXA Incident' especially when in relation to a Matter/Workspace does NOT include at least the PEXA ID &/ matter file or 'Subscriber reference'?

Since trying to track down the trail of PEXA incidents to the rightful corresponding File/Matter would not be that hard -if that 'Subscriber reference' details were included in the Support PEXA incident correspondence in the first place.

[TJ]

Hey @DMc,

Great suggestion, I just had a chat to our Support Team and it's actually something that's already on their radar.

There's some issues they have come across which they need to work through, such as the Subscriber Reference being free text and some support tickets not having a Workspace ID.

There is something in the pipeline which should bypass these issues however nothing for the short term.

I'll keep you updated.