PEXA source account

[jenever]

I'm acting for mortgagee on title and proprietors on title.  I need to create a PEXA source account into which the proprietors on title are to transfer funds to repay their loan to the mortgagee and also for payment of PEXA fees and legal costs.  I can't seem to create the source account in either of my roles in the workspace.  Please help.  Thank y8ou.

[HeatherC · Accepted solution]

Hi @jenever, 

The PEXA Source Account is only available for  use when acting in the role of Incoming Proprietor (see section 2.4 of our Service Charter). 

If you do not operate a trust account, I would suggest having your clients pay down their loan outside of PEXA, and then completing a standalone discharge of mortgage through the platform. 

All the best. 

Heather

[jenever]

Thanks Heather, the clients have now repaid their loan outside of PEXA and they've also paid my costs including the PEXA and lodgement fees but I can't get the workspace to ready because it's wanting a source account for the fees but I can't create one?  How do I get the workspace to let me lodge the DM for registration, please?