on 15-02-2021 02:21 PM
on 15-02-2021 02:21 PM
I'm acting for mortgagee on title and proprietors on title. I need to create a PEXA source account into which the proprietors on title are to transfer funds to repay their loan to the mortgagee and also for payment of PEXA fees and legal costs. I can't seem to create the source account in either of my roles in the workspace. Please help. Thank y8ou.
Solved! Go to Solution.
on 16-02-2021 09:30 AM
on 16-02-2021 09:30 AM
SolutionHi @jenever,
The PEXA Source Account is only available for use when acting in the role of Incoming Proprietor (see section 2.4 of our Service Charter).
If you do not operate a trust account, I would suggest having your clients pay down their loan outside of PEXA, and then completing a standalone discharge of mortgage through the platform.
All the best.
Heather
on 16-02-2021 09:30 AM
on 16-02-2021 09:30 AM
SolutionHi @jenever,
The PEXA Source Account is only available for use when acting in the role of Incoming Proprietor (see section 2.4 of our Service Charter).
If you do not operate a trust account, I would suggest having your clients pay down their loan outside of PEXA, and then completing a standalone discharge of mortgage through the platform.
All the best.
Heather
on 26-02-2021 10:32 AM
on 26-02-2021 10:32 AM
Thanks Heather, the clients have now repaid their loan outside of PEXA and they've also paid my costs including the PEXA and lodgement fees but I can't get the workspace to ready because it's wanting a source account for the fees but I can't create one? How do I get the workspace to let me lodge the DM for registration, please?