on 23-05-2019 04:31 PM
What is up with Panel Solicitors not being able to provide indicative payout figures (only finals on the morning of)? Also having to go back to the lender (so not through PEXA) to find out details of funds available etc, so annoying. Surely if they are acting on behalf of a lender within the PEXA workspace they should be able to obtain such information.
on 24-05-2019 03:02 PM
Is there anything we can resolve this problematic situation? We are supposed to have a more relaxing environment in PEXA.
24-05-2019 03:18 PM - edited 24-05-2019 03:19 PM
Maybe PEXA could develop/enhance a 'direct communication link' with the lender via the workspace to speed up and bypass these types of hurdles.
on 27-05-2019 02:24 PM
We are currently working with the panel firms to publish transfer guidelines to improve process awareness for practitioners and manage expectations throughout the transaction. This will be completed over the next few weeks and should help with the workflow when dealing with Panel firms.
on 27-05-2019 02:33 PM
Surely Panel Firms acting as an Agent/Representative for a Lender (or any ADI) would already be COMPLIANT with the existing and established Transfer Guidelines!
Should be, no need to make excuses/modifications for a 3rd party representative.