Payments with Incorrect Source Account details

[kevin84]

Hi, 

If a payment was paid to PEXA's Source account with the correct reference number, correct account name(Property Exchange Australia), correct BSB but incorrect Account Number, what's the best solution to rectify this? Do we have to reverse the payment and transfer again or PEXA can move the fund across given the reference number is correct.

Apparently the same bank account which made the payment, had made another payment to PEXA last year for another client's settlement matter. It's believed that source account details (account number) were wrongly used in this time.

Thank you very much

[TJ]

Hi @kevin84,

I would contact our support team to confirm, however, if you've transferred funds using the wrong account number, I don't believe PEXA would have any way to move those funds, as they won't be in one of our accounts.