18-03-2019 04:43 PM - edited 18-03-2019 05:12 PM
Perhaps this falls under 'Commercial in confidence'(CinC), but am posting for someone else.
"Has anyone else found other agents (conveyancers and banks both guilty) of breaching privacy with other parties involved on PEXA transactions? Countless times I’ve had banks disclose personal information to the other side. The other side asking for updates from the bank not involved with their client?
You can’t talk to a bank without being listed on the clients authority or without the reference number but they are more than happy to disclose everything to everyone on a PEXA workspace.
Conveyancers sending PEXA conversations to the ‘other sides’ bank requesting updates?
Is this just standard now?!"
Where do these normally private & exclusive Conversations and possibly some Financials between Other sides Lendersfit in the realm of Notifiable Data Breaches Scheme (NDBS)?
Unable to find any reference in the current https://www.pexa.com.au/privacy-policy.
Am curious since these conversations & visibility of some financials would not happen in a manual settlement.
on 09-04-2019 10:39 AM
As an Incoming Mortgagee I am very conscious of the privacy of my customer. I will only send Conversations to the Representative of the Incoming Proprietor.
The only exception to this is when the message is about a corrupt workspace or something non customer specific and relevant to other parties.
Unfortunately PEXA does not force us to adhere to the privacy requirements.
On numerous occasions I have entered a multi party conversation to point out the privacy impacts of the discussion and request a new Conversation string to only include those who should be privy to the topic and details. e.g. A discussion between the Vendor Bank and the Vendor solicitor should not involve the purchaser bank or purchaser solicitor.