17-08-2017 02:18 PM - edited 17-08-2017 02:20 PM
Just wondering since the phone queues only seem to be getting longer...
on 22-08-2017 10:34 AM
Good suggestion @DMc,
The barrier I see at the moment is the conversation tool not being smart enough.
What I mean by that is we would have to have effective filters built in before support tickets are created from the conversation tool.
As nice as receiving a thank you is, creating a work item for every soft interaction just isn't feasible and is actually something that the larger Financial Institutions are struggling with at the moment.
on 22-08-2017 03:33 PM
In that case, why not have a priority level setting for ALL conversations.