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2 weeks ago
The shell of my digital certificate cracked after a few months of using. Can I ask for a replacement certificate, or I have to apply for a new one and pay a fee?
Contact your Pexa specialist. They can replace the shell. We had a similar thing recently, and the shell was replaced at no cost to us.
As Fiona said, however my PDS told me to contact support, who in turn asked for a photo of the damaged USB reader for them to post out the replacement.