on 10-07-2018 03:34 PM
on 10-07-2018 03:34 PM
We have a number of users who experience the system getting stuck in "Verifying" when attempting to sign a SA document but have no problems signing documents for other states. This has been an ongoing issue and we cannot seem to get an explanation. Has anyone else experienced this? If so, have you been able to resolve the issue?
on 10-07-2018 05:15 PM
on 10-07-2018 05:15 PM
@SimoneF I am sorry that this has occurred and if you could you please send a private message with the details of the affected workspaces I would be more than happy to investigate.
Also if there is any urgent assistance required the Support team can help via 1300 084 515.
Thanks, Simon.