on 24-05-2018 09:16 AM
I am leaving positive feedback for St George .. my settlement is 7 days away .. i sent a conversation asking them confirm if they hold a client authority for shortfall and to advise funds available .. i got a reply back next day - AND they also confirmed the funds authority tab and uploaded funding amount to the source funds (awaiting readiness) .. This is the kind of promptness and fulfillment that is needed from all banks .. well done St George!
on 24-05-2018 01:36 PM
thank you for the feedback.
I am one of the Team Leaders of the Settlements teams and appreciate the time taken to let us know how we are going.
We are trying different ways we work so we can better assist our customers and their representatives, not just reaching the end outcome, but providing information on various milestones in PEXA for improved line of sight of how we are progressing.
I'll pass this on to our team/s.
on 24-05-2018 03:15 PM
Thanks Sonia for your reply.
It was most refreshing to see a “result” in the workspace .. and completed so promptly ..
Most of the time our (conveyancing practitioner) experience with banks is 'generally' quite negative .. I would say keep up the good work and hopefully the other banks will follow your lead and their and improve their response times and work towards more timely fulfilment -- most banks' fulfilment has much room for improvement!