I am trying to verify the duty, when I went to SRO it said that it cannot be done and the settlement statement shows claimed by us (which I have no idea how to do so don't know why it says that) and I cannot use it in the pexa workspace. What do I do as it isn't showing in PEXA and in PEXA it says it needs to be acknowledged or certified which I cannot do as its claimed. HELP
Very difficult to diagnose if your problem is PEXA or SRO system related, or resolve your problem from your notes below. It may be best to take this one offline and contact our Customer Contact Centre by telephone on 132161, to speak to a Duties specialist.