Subscribers - How to change your correspondence address recorded on PEXA

[DerekIp]

This happened recently at our firm after moving office.

Problem:

After moving office, we did the usual actions to change our firm's correspondence address - notify all the services, and specifically on PEXA, log onto the PEXA administrator's account, changed the address of every subscriber who uses PEXA, and changed the address at the top of the administrator's tools\Manage Subscriber Details tab. However, since then, whenever NSW land registry services (LRS) issue us an invoice, such invoices would still refer to our old office's postal address. Called PEXA, was told it may be something that requires NSW LRS to update on their end. Called NSW LRS, was told NSW LRS does not keep a record of customers' addresses unless they have a registered document box service, and it was an issue on PEXA's end.

Possible solution:

I found by accident that, if you log on to an administrator subscriber's PEXA account (which is usually your principal's PEXA account), go to administrator's tools\Manage Subscriber Details, it is quite obvious that at the top of the tab you can update your office address. What is not obvious, at least to me, is that if you scroll all the way to the bottom, there is another section called "Land Registry Correspondence Details" and you can have a different mailing address for each land department in different states. So you will have to update that too.

[Natalie]

Dear @DerekIp 

We confirm the Subscriber Manager has the ability to update and maintain addresses within the PEXA Platform.

As discovered in order to update your addresses for the Land Registries, a Subscriber Manager will need to navigate to Administrative Tools >> Manage Subscriber Details, within this section scroll down to Land Registry Correspondence Details.  It is here you can maintain the existing Land Registry Correspondence details utilising action kog, alternatively you can add new details should you wish to keep the existing details as an alternative by using the "Add correspondence" button.

Once updated please ensure you click the save button within Land Registry Correspondence details, then scroll to the bottom of the page and click save again in order to have the details updated with the Land Registry.

Kind Regards

Natalie