on 27-10-2018 06:31 AM
Can anyone tell me why I am finding that I have to pay my staff overtime to watch the PEXA progress bar, and why achieving "Ready/Ready" stage sends up a cheer as though the lunar landing module has safely touched down?
Can someone please rule a line through the words, "Saves time and money" in the PEXA promotional material.
on 04-02-2019 12:42 PM
We totally agree and keep raising the question "how is PEXA saving us time?".
We feel we are glued to our computer watching the workspace and waiting for "READY READY"
on 04-02-2019 02:06 PM
Yes @SCTHornsby, at my office we've come to realise that PEXA has stolen away our peace-of-mind. We used to be able to heave a sigh of relief once the settlement packet with documents and cheques went into DX and off to the settlement agency on the Wednesday for a settlement on Friday.
Now my staff have to postpone lunch, or come in on RDOs in order to respond to ridiculous last minute demands from banks (only this morning we had a bank tell us that we had to adjust source funds because they had more funds than required for settlement and they expected us to take them into trust or to obtain bank account details from our client), and to 'watch the bar' until it reaches Ready Ready.
I still like PEXA, but it's being exploited by the banks who, with the State Revenue Office and councils are trying to force more and more petty tasks onto me and my staff.
We need to see Ready Ready at least two days before settlement - only then will PEXA have kept its promise.