Westpac previously nominated the title to allow the Transmision to register in 2019.
The property has now been sold.
A discharge of mortgage was lodged by email and was acknowledged on 3 May 2021.
Settlement of the property is due on 19 May 2021.
Suddenly and out of the blue, yesterday 13 May 2021 w Westpac "declined" our invitation with the following message and has disappeared from the workspace:
"Hi team-could you please provide the Westpac customer number or the BSB and account number as we are unable to verify the customer's details in the Westpac database. Regards"
We had loaded in the Files, a copy signed discharge authority that had been emailed, and copy correspondence from the previous Transmission with Z number and matter reference. The fact that Westpac cannot locate the customer's details in their data base seems ridiculous as they are registered mortgagees. They have simply abandoned the workspace and left the whole transaction in limbo.
We have been unable to get through on the Solicitor hotline, and as this message is being prepared, have been on hold for 25.34m. No one is taking responsibility.
As Westpac have delined the invitation we cannot initiate a conversation, and we are left, with settlement due on 19th May, effectively having to start all over again.
Is there anywhere or anyone at Westpac that can assist?