on 17-01-2018 10:18 AM
on 17-01-2018 10:18 AM
Hi All,
Just sharing my experience on my first PEXA settlement. It was very stressful on my part because a few minutes before settlement, the funds have not balanced yet and vendor's solicitors required additional $6.00 to the source funds but I was pretty sure my figures were accurate.
I had to direct my bank to add another $6.00 without knowing what went wrong because I wanted my first settlement to go through.
After settlement, I found out that the vendor solicitor made a mistake in the outstanding council rate. She put $701.01 instead of $707.01. I did not know this until after she sent me a written cheque details. What do we do in this situation when there was only a few minutes left and you no longer have time to investigate.
Solved! Go to Solution.
on 17-01-2018 08:18 PM
on 17-01-2018 08:18 PM
SolutionHi @Clara.
It would be worthwhile familiarising yourself with the Transfer Guidelines https://community.pexa.com.au/t5/Help-Centre/Transfer-Guidelines/ba-p/66
They help to establish guidance on what to expect including timeframes, you may feel more confident in your actions when something is not right!
Merely to state a point, if it was a paper settlement where funds are out by $6 what would you have done?
Another handy reference Transfer help Centre
https://community.pexa.com.au/t5/Help-Centre/Transfer-Help-Centre-Articles/ba-p/944
It is also worthwhile remembering that if settlement fails for some reason then the auto roll-over default delay is 1.5hr, this should allow plenty of time to fix minor issues.
Also worth managing customer expectations, when advising of the booking and possible SettleMe registration.
on 17-01-2018 08:18 PM
on 17-01-2018 08:18 PM
SolutionHi @Clara.
It would be worthwhile familiarising yourself with the Transfer Guidelines https://community.pexa.com.au/t5/Help-Centre/Transfer-Guidelines/ba-p/66
They help to establish guidance on what to expect including timeframes, you may feel more confident in your actions when something is not right!
Merely to state a point, if it was a paper settlement where funds are out by $6 what would you have done?
Another handy reference Transfer help Centre
https://community.pexa.com.au/t5/Help-Centre/Transfer-Help-Centre-Articles/ba-p/944
It is also worthwhile remembering that if settlement fails for some reason then the auto roll-over default delay is 1.5hr, this should allow plenty of time to fix minor issues.
Also worth managing customer expectations, when advising of the booking and possible SettleMe registration.
on 02-02-2018 05:05 PM
on 02-02-2018 05:05 PM
Hi Clara,
Congratulations on your 1st Pexa Settlement - thats great!!!!
Dont worry - my first one was stressful too. Its gets easier.
I like to try to set up all my settlements in the morning, so there is time for the settlement roll over, so there is time to fix any little hickups like this, without settlement falling over to the next day
Nat