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  • Re: settlement delay

settlement delay

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SharonNortham
SharonNortham
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on ‎30-08-2018 03:55 PM

on ‎30-08-2018 03:55 PM

settlement delay

Should we get a notification of some sort to advise if settlements are delayed, like they are this afternoon?

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EmilyBilling
Community Manager EmilyBilling Community Manager
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‎30-08-2018 04:02 PM - edited ‎30-08-2018 04:12 PM

‎30-08-2018 04:02 PM - edited ‎30-08-2018 04:12 PM

Re: settlement delay

Hi @SharonNortham please follow this post for updates

 

https://community.pexa.com.au/t5/Announcements-Outages-Service/RBA-RITS-Service-Issue/ba-p/12104

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Emilytrotman
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on ‎30-08-2018 04:07 PM

on ‎30-08-2018 04:07 PM

Re: settlement delay

Hi Emily 

 

the link you have provided is not working.

 

the only update we are receiving keeps saying the same thing.

 

 

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ShaeKelly
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on ‎30-08-2018 04:11 PM

on ‎30-08-2018 04:11 PM

Re: settlement delay

Rather than having to check the community for an update on the delay, can we suggest that a notification is provided within each workspace (either by way of conversation or a banner) to note the delay.  You could even have within this notification a link to one community post and all users can be updated accordingly.  Thank you.

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EmilyBilling
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on ‎30-08-2018 04:13 PM

on ‎30-08-2018 04:13 PM

Re: settlement delay

Apologies @Emilytrotman the link should be working now. 

@ShaeKelly that's a good suggestion and lI'I pass it on to our team. 

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Clarkee
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‎31-08-2018 11:12 AM - edited ‎31-08-2018 11:13 AM

‎31-08-2018 11:12 AM - edited ‎31-08-2018 11:13 AM

Re: settlement delay

I support this idea @ShaeKelly!

 

Having a Notification display within PEXA Workspaces much like the notification pop-ups for signing or a banner on the Dashboard would be amazing to see for impacted Subscribers/Users. Having someone monitor the Community page in a large firm on the off-chance there is an outage, is not always effective.

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