Community home
Menu
  • PEXA Certified Expand

    PEXA Certified

    This program will give you an introduction to PEXA, how it works and how it can help you transform your business processes.

    Discover More
    • Getting Business Ready
    • System Set Up
    • Transacting in PEXA
  • Help Centre Expand

    Help Centre

    Here you’ll find more than 230 help articles and videos to assist you.

    Discover More
    • Help Articles
    • Help Videos/PEXA TV
    • PEXA Interactive Demos
    • FAQs
    • Ask a Question
    • PEXA Certified
  • Ask a Question
  • Share your Experience
  • Raise an Idea
  • Blogs Expand

    Read the latest in our blogs.

    Keep up to date with the latest PEXA product releases, and read up on the property blog.

    Discover more
    • Community Blog
    • The Property Blog
    • Security Updates
    • PEXA Product Releases
    • Announcements | Outages etc
    • The Bank Blog
    • Workspaces
      Community
      Register
      Log in
    Apps menu
  • Register / Login

Community Home
Register / Login

FAQ | New macOS Catalina

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Community
  • :
  • Using PEXA Day to Day
  • :
  • Frequently Asked Questions
  • :
  • FAQ | New macOS Catalina
FAQ | New macOS Catalina
JulieKhoo
Moderator JulieKhoo Moderator
Moderator
‎30-09-2019 11:19 AM
Topic Options
  • Subscribe to RSS Feed
  • Mark as New
  • Mark as Read
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
  • Feature this Topic

Hi Community,

This message is for Subscribers who sign in PEXA using a Mac computer.

Apple has released its newest Mac operating system, Catalina and while macOS Catalina is the most up-to-date software, the changes implemented by Apple affect how this operating system interacts with smartcards or USB tokens containing digital certificates.

PEXA together with its vendor have performed several tests which identified that those who sign with a Mac computer will not be able to do so if they upgrade to macOS Catalina.

To ensure that your PEXA experience is not impacted, we suggest that you defer updating to the macOS Catalina. Signing on the previous macOS versions such as ‘Mojave' continues to work and the operating system will remain under support by Apple for the foreseeable future. Note that it remains important to apply any issued security patches for your version of MacOS.

Alternatively, if you have access to a Windows computer you can use it to sign in PEXA as well. See https://www.pexa.com.au/digicert for instructions to install the necessary software.

Below, please find a list of frequently asked questions on the matter. Can’t find the information you’re looking for? Reply to this post and we’ll get back to you as soon as possible.

 

WIll deferring put me at risk of not adhering to pexa's subscriber security policy

MacOS Mojave is still supported by Apple, and using it will not breach any system requirements. Deferring upgrade to Catalina does not restrict the updating of security patches. It is important that your security patches are up to date and that you are using supported operating software.

I have updated my macOS to Catalina, and I’m now unable to sign, what should I do now?

You may use an alternative computer (Windows or one that is not updated to macOS Catalina) to sign. Note that you may need to install the digital certificate software, found here.

As an option, you may also check with Apple if you are able to downgrade to the prior macOS Mojave. Your ability to downgrade, could be subject to having backed up your system prior to the upgrade, and unfortunately, we are not able to provide you any guidance on this. We recommend contacting Apple or your IT support on this matter.

Can I still access PEXA if I’ve updated to macOS Catalina?

Yes, you will still be able to access PEXA but you will not be able to sign.

Is PEXA the only application affected by this?

No, the changes Apple has implemented with the macOS Catalina impacts the way it reads signing tokens (otherwise referred to as smart cards) in general and impacts other applications that use digital certificates.

When will there be a resolution to this?

PEXA is currently working on a resolution with our supplier, and we are not able to confirm if or when a resolution will be found.

As I am now not able to sign, can I give my digital certificate and PIN to my colleague?

No, according to the e-Conveyancing legal framework, MPR 7.1, sharing of digital certificates is prohibited. A digital certificate is equivalent to a wet signature and using someone else’s is akin to forging a signature.

 
  • Tags:
  • Ask for a soft token
  • catalina OS
  • MAC upgrade alert
2 Likes
  • Back to Blog
  • Older Article
11 Comments
DMc
DMc Community Superuser
‎09-10-2019 02:44 PM
7718 Views
11 Comments
  • Mark as Read
  • Mark as New
  • Bookmark
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Would a 'Soft Token' work in this situation?

What are the specs of Soft Token?

0 Likes
JulieKhoo
Moderator JulieKhoo Moderator
‎10-10-2019 01:28 PM
7718 Views
11 Comments
  • Mark as Read
  • Mark as New
  • Bookmark
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

hi @DMc ,

 

Yes, while soft certificates may be an option, Subscribers will need to satisfy certain criteria (focused on the maintenance of a satisfactory IT security posture) in order to qualify to use them. Anyone wishing to commence this process should reach out to their account manager or PEXA Support.

 

Thanks!

Julie

1 Like
DMc
DMc Community Superuser
‎10-10-2019 02:51 PM
7718 Views
11 Comments
  • Mark as Read
  • Mark as New
  • Bookmark
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Hi @JulieKhoo 

Would you mind expanding on the requirements and specifications, please?

0 Likes
DMc
DMc Community Superuser
‎11-10-2019 12:31 AM
7718 Views
11 Comments
  • Mark as Read
  • Mark as New
  • Bookmark
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Perhaps you could advise the requirements for  soft key...?

0 Likes
JulieKhoo
Moderator JulieKhoo Moderator
‎11-10-2019 10:43 AM
7718 Views
11 Comments
  • Mark as Read
  • Mark as New
  • Bookmark
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Hi @DMc ,

 

The list is quite extensive and focuses on a company's IT security posture, including access management, vulnerability and patch management, different controls in place and more. I'll be happy to PM you the criteria.

 

Thanks!

Julie

1 Like
NicoleAghabi
NicoleAghabi
‎12-11-2019 10:43 AM
7718 Views
11 Comments
  • Mark as Read
  • Mark as New
  • Bookmark
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Is there an update to this? The update came out a while ago now and I would like to obtain use of the updated OS on all my systems please.

0 Likes
HeatherC
HeatherC Gold Star Employee
‎12-11-2019 09:15 PM
7718 Views
11 Comments
  • Mark as Read
  • Mark as New
  • Bookmark
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Hi @NicoleAghabi, 

 

I'm afraid we don't have an update at the moment, but hope to have some news to share soon. 

 

Heather

1 Like
gkonstan
gkonstan
‎17-12-2019 08:54 PM
7718 Views
11 Comments
  • Mark as Read
  • Mark as New
  • Bookmark
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

hello,

 

Im running Catalina and have been able to set up windows 10 with Parallels 15 (virtual machine) and sign off without issues.

 

Looking forward to updated software for Catalina though! 

 

George

1 Like
NicoleAghabi
NicoleAghabi
‎28-01-2020 04:37 PM
7718 Views
11 Comments
  • Mark as Read
  • Mark as New
  • Bookmark
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Hi @HeatherC,

 

Any update since Nov-19?

 

I'm now having issues with my computer and Apple need me to update to latest version. But only because of PEXA, I can't.

 

Can you please get IT to prioritise this as it is now extremely disruptive to my business.

0 Likes
HeatherC
HeatherC Gold Star Employee
‎28-01-2020 08:42 PM
7718 Views
11 Comments
  • Mark as Read
  • Mark as New
  • Bookmark
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Hi @NicoleAghabi, 

 

We're coming to the end of a pilot, and are just waiting for some feedback to come through about the signing experience. We're very close to providing a more material update, but I'll send you some info via private message now. 

 

Heather

1 Like
NicoleAghabi
NicoleAghabi
‎04-03-2020 06:10 PM
7718 Views
11 Comments
  • Mark as Read
  • Mark as New
  • Bookmark
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Hi Heather,

 

I've been invited to be part of that beta version simply so I can have access. I have not received it.

 

Could you please have someone provide me access as this is really disrupting my work.

0 Likes

You must be a registered user to add a comment here. If you've already registered, please log in. If you haven't registered yet, please register and log in.

  • Post a Comment
PEXA

|

Facebook Twitter LinkedIn
  • Support
  • Privacy Policy
  • Terms of Service