Hi Community,
We recommend regularly reviewing your PEXA account and ensuring user access is up-to-date. We've provided answers to frequently asked questions on 'inactive users' below.
- What is an inactive user?
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An inactive PEXA user is defined as ‘a PEXA user who has not logged into PEXA over the past 100 days.'
- What will happen if a PEXA user becomes inactive?
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If a user does not login for a period of over 100 days, their access to PEXA will be suspended. Note that this is not a permanent suspension and Subscriber Managers can reactivate access via the 'Manage Users' section on the PEXA platform. To find out how to manage users, follow our guide on Community.
- Why is it important to manage inactive users and PEXA user access?
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It’s important that only users who need to utilise PEXA have access to the platform. If an employee has left your organisation, access to their PEXA account should be removed to prevent unwarranted access to the PEXA System.
Rule 7.3 of the Model Participation Rules requires that Subscribers keep user profiles up-to-date. In addition, paragraph 4.5.2 of PEXA's Security Policy requires Subscribers to perform regular checks of their User profiles and, where applicable, remove inactive User profiles.
- Who can manage PEXA user access?
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Your organisation’s PEXA Subscriber Manager(s) can remove, suspend or reactivate users. It's important to note that Subscriber Managers do not need a Digital Certificate to reactivate a suspended user.
- Do I need to call PEXA Support to manage user access?
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No, the PEXA Subscriber Manager(s) from your organisation is able to remove, suspend and reactivate users and does not need to call PEXA Support to complete any of these tasks. It's important to note that Subscriber Managers do not need a Digital Certificate to reactivate a suspended user.
- As a PEXA Subscriber Manager, how do I manage PEXA user access?
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To remove or suspend users from PEXA, visit your PEXA dashboard, click Administrator Tools and select Manage Users.
From here, locate the relevant user and use the action cog to select Edit. Update the user details or permissions as required.
If you are a Subscriber Manager and have had your access to PEXA temporarily suspended, you will need to call PEXA’s Support Centre to have your access reactivated.
To reactivate users, on the Manage Users screen:
1. Locate the relevant User and use the action cog to select Reactivate
2. Enter the reason for Reactivating the User
3. Select Confirm.
You can find more information on managing PEXA user access by visiting our guide on Community.
- What should I do when an employee leaves my business?
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If an employee leaves your business, you should check that their PEXA user profile has been removed and terminate their Digital Certificate (note: you’ll need to contact PEXA directly for Digital Certificate termination).
Have a question regarding inactive users? Reply to this post and we’ll get back to you as soon as possible.
