We’re excited to announce that an enhanced PEXA Plus Marketplace is now live. To login, visit plus.pexa.com.au. Please note, if you have previously bookmarked PEXA Plus Marketplace, you will need to update your bookmark.
PEXA Plus Marketplace, available in New South Wales and Victoria, provides PEXA members with access to a range of suppliers that offer products and services to assist with your end-to-end completion of property transactions.
A suite of service providers is available in Marketplace, enabling choice and transparency on price and the ability to reduce your client disbursements.
PEXA is proud to partner with SAI Global, Equifax and CITEC in bringing choice to the market and we welcome other industry partners to join our push for improved consumer outcomes.
One of the key enhancements we’re delivering as part of the new PEXA Plus Marketplace is our “Matters” focus.
This new section, accessible above “Marketplace” on the left-hand-side navigation pane, will be your access point for creating matters simply, with minimal data entry. Here, you’ll be able to view total mater disbursements, enabling swift reconciliation. Supporting services such as purchasing a Contract of Sale template or using the new Digital Contracts platform will also be integrated.
Looking ahead, PEXA will be enabling a Workspace creation tool from this hub – stay tuned for more information.
STREAMLINED PROCESSES AND ADDITIONAL FEATURES
Other supporting refinements include:
PEXA Plus is PEXA’s gateway to transacting property online, offering a simple overview of PEXA Workspaces, easy access to help content and the ability to renew PEXA Digital Certificates. PEXA Plus also features a calendar view, Community announcements and pending invitations.
Marketplace sits within PEXA Plus and provides PEXA members with access to a range of title search suppliers, allowing them to choose which provider to purchase a search from with transparency. Over time, PEXA plans to extend its offering in other jurisdictions, including introducing some of the other statutory elements of a conveyance, such as VOI services.
Marketplace partners with existing providers (where possible) to provide choice, lower price points, and seamless integration into your PEXA Workspace.
Currently, PEXA Plus is available to all PEXA members, while Marketplace is accessible in NSW and VIC.
If for any reason you are having issues with accessing PEXA Plus or Marketplace (if you belong to the relevant jurisdiction or pilot group) please contact our Support Centre or reach out to your PEXA Direct Specialist or PEXA Partner.
All members can access PEXA Plus via this URL directly: https://plus.pexa.com.au. It is also accessible via the ‘Single Sign On’ navigation bar on the PEXA Exchange platform – simply click on the PEXA Plus icon.
NSW and Victorian members will be able to access Marketplace from their PEXA Plus screen via the left-hand navigation bar.
Currently in NSW, you have access to the below list of searches;
Currently in VIC, the select pilot group can access the below list of searches:
When an order is placed and confirmed, you will receive an email with an attachment of the document/product that was ordered.
If an email is not received within the expected timeframe (i.e. the same time the document is available in PEXA Plus for download), there are a few steps that may be taken:
All search products have different turnaround times:
Expected Turnaround Time
NSW/VIC Title Searches
< 5 mins
NSW/VIC Imaged Document
Within 10 mins if the document is digitized and available
Council Property Certificates
Delivery time as displayed per Product
If you haven’t received the relevant document as per the above timeframes, please contact our Support Centre.
You may contact the PEXA Support Centre – they will liaise with the PEXA Plus product team to reach out to the relevant provider for further information on the status of the relevant Council Certificate.
Generally, you cannot cancel an order that is placed via Marketplace – for most products, the order process happens very quickly, therefore we cannot recall the order on your behalf.
Other products – e.g. Council Certificates, may take up to 10 days to be delivered due to processing timeframes. If the Certificate order is yet to be processed, then it may be cancelled. Please contact PEXA’s Support Centre as soon as practical. They will then liaise with the PEXA Plus product team.
Members can download the document by navigating to the “My Matters” section of PEXA Plus and selecting the specific matter and navigating to the Searches tab. The document will be available to download on this section. Note – the documents will most likely be downloaded to your “Downloads” Folder on your individual PC.
Note that all users within the organisation will be able to see the “My Matters” screen and have access to specific orders and download a copy of the document if required.
After placing your order, it will move into one of three statuses:
If you are unable to download your document, please contact PEXA’s Support Centre who will assist.
You may order standalone dealings with any provider or related documents via Equifax. One benefit of performing a search with Equifax is that once the order is complete, related documents are listed. You can select the related plan as well as dealings for the property via a quick search.
Once a Title Search or copy of plan document is ordered via Marketplace, a list of related documents or dealing (if applicable) will be presented to you and available as a “Quick Order”.
To locate this list, go to the relevant search within “My Matters” – select to view the order details and a list of related documents and dealings will be displayed after the order information section.
Orders will be charged as soon as they are placed. You will only be charged for orders that progress to a completed status. If your order has failed, simply place the order again from the start; you will not be charged for failed orders.
Go to your PEXA Plus matter summary page and view the matter breakdown on this screen. This will display a summary of the total amount spent on this matter.
The delivery email address for Marketplace orders cannot be changed. This is the account that is being used to login to your PEXA account.
Orders from Marketplace will be invoiced and billed monthly. All orders placed for the month will be invoiced on the 1st of each month and amounts will be direct debited from your nominated Office Account 14 days thereafter.
PEXA will use your Subscriber Office Account for PEXA Plus invoices. If required, please contact PEXA’s dedicated Support Centre or email@example.com to update any details.
No. However, we are currently looking into options to enable more frequent billing cycles for our members. We will let you know when this option is available.
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