Frequently Asked Questions

PEXA Plus is a new gateway to transacting property online. This features interactive workspace overviews, widgets and a more streamlined way to review your upcoming matters. To help introduce you to this exciting new product, we’ve compiled a list of frequently asked questions below.

Can’t find the information you’re looking for? Reply to this post and we’ll get back to you as soon as possible.

What is PEXA Plus?

PEXA Plus is PEXA’s gateway to transacting property online, offering our members a simple overview of their workspaces, easy access to help content and the ability to renew PEXA Digital Certificates. This product was developed based on feedback from members for a tool to help improve their overall experience.

In the near future, PEXA Plus will include Marketplace, a platform that provides members with a set of products and services that they use to perform a conveyance such as information searches, contracts and verification of identity (VOI). Marketplace will provide open access, transparent pricing on all products deliver greater efficiency through greater integration with PEXA workspaces.

The government has mandated electronic lodgment of stand alone transfer dealings normally completed on the "01T" transfer form.  What about other types of transfers?  Can these be completed electronically?  This table provides practical information on transacting transfers in PEXA in the jurisdiction of NSW.

So, you've lodged some dealings over the counter at LRS and have been either rejected or requisitioned after the fact as the dealing must be lodged electronically.  How do you now proceed to lodge in PEXA?

 Hi Community,

New South Wales Land Registry Services (NSW LRS) will be carrying out a bulk conversion of paper certificates of title (pCT) to electronic certificates of title (eCT) on behalf of the Registrar General by the end of September 2018.

The NSW Office of the Registrar General posted an explanation of the transition, including FAQs, on their website. Please contact NSW LRS for any further questions on the bulk conversion process at ctconversion@nswlrs.com.au. 

If you would like to post your questions below, we will pass them on to NSW LRS at the above e-mail address.

Hi Community,

On Monday 18 June, at approximately 5pm, PEXA was made aware of a fraudulent situation where a practitioner’s email account was compromised.

In this instance, an unknown party intercepted a change-in-password email sent from the PEXA platform which in turn allowed this person to access the Subscriber’s PEXA account. As a result, the destination account details in the settlement schedule were fraudulently changed.

Below are some frequently asked questions we have received from our members on this matter. If you have any further questions, please don't hesitate to ask below.

Kind regards

Aoife

* A Workspace is a shared online area in PEXA where the participants can communicate and prepare documents for a property transaction.

Kind regards

Hi Community,

From 1 May December 2018, Western Australia takes its next step towards 100% digital property settlements.

Below are some of your network’s frequently asked questions regarding the transition online. I will continue to add to the post as questions arise and we encourage you to ask your questions below.

Kind regards

Aoife

*Section 10 – Landgate FAQs

Hi Community,

From 1 July 2018, standalone transfers, standalone caveats and Non-Authorised Deposit-taking Institution discharges, mortgages and refinances are moving online in New South Wales, see timeline here.

Below are some of your more frequently asked questions regarding the transition online for these instrument types. I will continue to add to the post as questions arise or feel free to ask your question directly below.

Hi Community,

Tomorrow, standalone transfers and survivorships are moving online, see timeline here.

Below are some of your more frequently asked questions regarding the transition online for these instrument types. I will continue to add to the post throughout the day as questions arise – stay tuned!

Can a Survivorship and APR(Application by Legal Personal Representative)/Transmissions be completed in conjunction with a transfer?

At the moment this cannot be completed in conjunction with a transfer however it is possible through separate workspaces at no additional fee. Moving forward, it is in scope for future platform upgrades. PEXA acknowledges the inconvenience of having to prepare these in two separate workspaces and will continue to update the e-Conveyancing Community on our progress over the coming months.

Why do we need to input Market Value into a Transfer (e.g. Change in Manner of Holding) when it is not required in paper?

In support of Commissioner requirements, PEXA collects specific data for dutiable transactions as set out in 2015 by the Commissioners of each jurisdiction.  One of these items is Market Value, complete with valuation/value details. 

Can Party Tenancy Transfers be completed with Proprietor on Title and Incoming Proprietor as Transferees?

Yes. As of 5 February 2018, this functionality became available in Victoria. However, some scenarios are still unavailable. See below for in scope and out of scope capabilities:

In scope

Out of scope

If the transfer of land/survivorship application form was signed prior to 1 March 2018, can it be lodged in paper after 1 March 2018 or it must be lodged electronically regardless the execution date?

If the transfer of land/survivorship application form was signed prior to 1 March 2018 - it can be lodged in paper after 1 March 2018.

If the settlement date is on or after 1 March 2018 it needs to be completed electronically (regardless of execution date). Please see Registrar Requirements as it states:

"All Instruments set out in Registrar’s Requirements 6.3, 6.4 and 6.5 must be Lodged using an ELN...

6.5(c) a transfer of land signed on or after 1 March 2018, except when the transfer is to be Lodged with any other Instrument for the same folio(s) of the Register; and

6.5(d) an application by a survivor under section 50 of the TLA signed on or after 1 March 2018, except when the application is to be Lodged with any other Instrument for the same folio(s) of the Register;"

What happens when a non-PEXA Member is involved in "Paper Title and Cash Purchase" deal due to settle post mandate?

If a non-member is involved in “Paper Title and Cash Purchase” deal due to settle post mandate, they should contact PEXA immediately. In most cases, that non-member will want to commence their own PEXA registration and avail of the numerous training options available to complete transactions themselves.

In the event that registering with PEXA is not suitable for a firm, PEXA has various options to support industry. We are piloting alternatives for those practitioners who may not do enough conveyancing to stay up-to-date with e-Conveyancing requirements or transition that part of their business to digital. Please reach out if this scenario occurs.

For a non-monetary transfer what do I select if there is no contract? If it's a verbal contract what should I select?

In the case of no contract, select ‘NO’ and check all the names (as NO contract existed).

This is requested State Revenue Offices’ compliance data and requires a YES/NO answer.

Kind regards

Aoife

Following collaboration with our members, PEXA is excited to introduce PEXA Plus.

Access PEXA Plus via pexaplus.com.au 

Access is currently limited to NSW and Subscriber Managers of organisations requiring Digital Certificate renewals.

PEXA Plus is a new gateway to transacting property online. The PEXA Plus portal offers a simple overview of all your PEXA workspaces, easy access to help content and the ability to renew PEXA Digital Certificates.

Access PEXA Plus via pexaplus.com.au using your PEXA login details - we recommend using Google Chrome.

• Note: When selecting a link for the first time, it may be blocked in your address bar.
• In the address bar, click "Pop-up blocked."
• Select "Always allow pop-ups from [site]"
• Click "Done."

Workspace overview

New simplified views allow you to quickly see the date and status of upcoming settlements – from here, you can navigate to PEXA Workspaces requiring action.

Help content

Using the handy HELP and LEARNING CHECKLIST tools, you can search the Community for articles, videos and discussion forums – helping you become an e-Conveyancing expert as you complete more and more transactions online.

Digital Certificate renewal form

Subscriber Managers/Administrators can now renew Digital Certificates via an online form. Subscriber Managers/Administrators will be informed via email of the need to action any upcoming expiring Digital Certificates. More information can be found here.

The PEXA Plus hub will continue to evolve to streamline your e-Conveyancing experience for a faster and more efficient way of transacting property online. Your feedback will help shape this new one-stop hub for transacting in PEXA and beyond.

Providing feedback

Once logged in to pexaplus.com.au, you’ll see a blue feedback tab on the right-hand side. You can use this to let us know about your experience with PEXA Plus and what else you’d like to see within the hub.

If you have any questions about PEXA Plus, please ask them in the e-Conveyancing Community or contact your PEXA Direct Specialist.

Enjoy the new PEXA Plus experience – we look forward to hearing your feedback.

If you're interested in finding out more about PEXA Plus, we'd love to hear from you - simply reply to this post.

If you’re a Subscriber Manager/Administrator at a legal/conveyancing firm and have been informed of the need to renew Digital Certificates within your organisation, please access the online renewal form via the link below (we recommend you use Google Chrome for optimum performance):

Log in to pexaplus.com.au to renew Digital Certificates

• When selecting a link for the first time, it may be blocked in your address bar.
• In the address bar, click "Pop-up blocked."
• Select "Always allow pop-ups from [site]"
• Click "Done."

The online renewal form is housed within our new PEXAplus portal. PEXAplus is a new gateway to transacting property online and the beginning of a journey to provide you with a more engaging PEXA experience.

FAQs

Here are answers to your most frequently asked questions about Digital Certificate renewals. Can't find what you're looking for? Leave a comment and we'll get back to you.

Frequently asked questions | lawyers and conveyancers

This post is aimed at lawyers and conveyancers who want to find out more about the benefits of PEXA Projects and how to get started using the functionality.

Frequently asked questions

This post is aimed at practitioners and financial institutions who transact in Western Australia and South Australia and will be affected by the 1 December 2017 change to the way the Discharge of Mortgage lodgement fee is paid.

e-Conveyancing represents an exciting frontier for the entire property industry, presenting new opportunities and the potential for innovative work practices. At the same time, e-Conveyancing raises questions about how the traditional understanding of a vendor and a purchaser’s obligations will evolve, in order to adapt to a digital settlement process.

Being ready, willing and able to settle

The next phase in the transition to 100% digital is underway in Victoria with conversion of paper certificates of title to electronic certificates of title (eCT). This represents an important component of the e-Conveyancing framework.

The FAQs in this article are based on information produced by Land Victoria in relation to management of electronic certificates of title. The guides can be found here.

About the PEXA Trust Account Authorisation Record. 

The following FAQs were raised at a recent industry forum in South Australia. Answers have been provided by a variety of industry representatives including:

• RevenueSA
• Land Services Group
• Conveyancing Best Practice (Law Soc and AICSA)

A second mortgage scenario is where:

a) Blue Bank is the first mortgagee, and
b) Red Bank wants to lodge a mortgage to become 2nd mortgagee on title

In SA, QLD and WA, Red Bank could simply open a standalone workspace in the role of Incoming Mortgagee, create and then lodge the second mortgage.

In order for Red Bank to lodge its new mortgage in VIC and NSW:

1. Red Bank creates a workspace in PEXA (role of Incoming Mortgagee)
2. Red Bank to invites Blue Bank to the workspace,in the role of Consentor (NSW) or CT Controller (VIC)
3. Red Bank would prepare its Mortgage document
4. If in VIC, Blue Bank would lodge a Nomination (Nomination to the PEXA Workspace and Blue Bank will request to retain control of the title)
5. If in NSW, Blue Bank would create and lodge a Third Party Consent
6. Red Bank then lodges its Mortgage

In WA, the second (incoming) Mortgagee needs to obtain the paper title from the first mortgagee. Then the second mortgagee can lodge the second mortgage via PEXA – certifying to Landgate that you hold the Duplicate CT and that it will be destroyed/invalidated for future dealings.

If a new Duplicate CT is to be issued, it needs to be advised via the Lodgement Instructions and sent via post back to the first mortgagee. 

Lodgement Verification 

Lodgement Verification is a service provided by the Land Registry that checks for any errors in a Lodgement Case. The Land Registry will notify the Subscriber of any errors that would prevent Lodgement of the Lodgement Case.
A Lodgement Case cannot be lodged until it has passed Lodgement Verification.

Lodgement verification is initiated when documents exist in the workspace, and lodgement instructions are edited and saved.

Re-trigger lodgement verification

1. Select the Lodgement Instructions Actions Cog, then Edit. 
2. Save the lodgement instructions.
3. Lodgement verification is initiated.

• No, you do not need to have a Trust Account to use PEXA. You have a number of options:
  
  1. If you do have a Trust Account that is integrated with PEXA then you must use this if you wish to contribute source funds to a Financial Settlement.
  2. If you do not have a Trust Account (or have one which is not currently integrated with PEXA) then you have the option to use the PEXA Source Account to provide source funding – read more on this here
  3. You can participate in any PEXA Workspace without a Source Account linked to your Profile. Without a Source Account, you can lodge any document supported by PEXA as a standalone lodgement or participate in a transfer Workspace noting that you will not be able to contribute source funds on behalf of your client.
     
     • Note: If you elect to join PEXA without using your Trust Account or registering for the PEXA Source Account, you can always add a source account at a later date.

How do I use the PEXA Source Account?

1. Select the PEXA Source Account as the source of the funds for the Line Item you have created.
2. Create a source financial Line Item in your Settlement Schedule. 
3. After creating this item, select the Action Cog for the item and click "Download Deposit Form":
   
   
    The form includes the following:
   • Scheduled Settlement Date
   • Deposit Due Date
   • Deposit Amount
     PEXA Account BSB
   • PEXA Account Number (unique customer deposit account number)
   • PEXA Transaction ID (please note that this information is critical)
   • Statement relating to the collection of Personal Information
     Note: You must provide the PEXA Source Account Deposit Form to the person depositing the money.
     The funds need to be deposited into the PEXA Source Account via electronic funds transfer (EFT) or real time gross settlement (RTGS) via a Financial Institution. The PEXA transaction ID must be included in EFT/RTGS instructions to enable PEXA to verify availability of funds for the Conveyancing Transaction. You may also transfer funds on behalf of your client from a trust account that is not eligible for PEXA integration.

Additional requirements:

• Funds must be cleared and available in the PEXA Source Account no less than 3 business days prior to scheduled settlement.
• PEXA will verify that the funds are available in the PEXA Source Account, once verified your Source line item will move to READY
• Your client (or you) must keep a record and evidence of this transfer of funds, including evidence of where the funds were transferred from.
• If settlement does not proceed and funds need to be returned, funds can only be returned to the account from which they were transferred (refer to Section 2.4 of the PEXA Service Charter).

Common questions on Industry Digital Transformation. 

In all jurisdictions, except QLD (where all but a few titles are electronic), a paper title may be converted to electronic format as part of the PEXA electronic transaction process. Following conversion, the paper title must be destroyed or marked invalid and securely stored. In New South Wales, the practitioner may be required to ‘Produce’ the title to the land registry and progress the electronic transaction via reference to the title ‘Production Record’ issued by the land registry.

As part of the transaction, the participant who will receive Control of Right to Deal (CoRD) over the title following the transaction (this will be the Incoming Mortgagee or if the title is to be unencumbered, the Incoming Proprietor) may specify whether the title is to be issued in electronic or paper format.

Note:

• In WA, an electronic title cannot be issued in paper format following a PEXA transaction.
• In NSW, only ADIs may hold CoRD for an electronic certificate of title. All other PEXA Members not eligible to receive CoRD must receive a paper duplicate certificate of title.

Yes.

All participants must be PEXA Members to perform an online property transaction. If a participant initiating an electronic transaction finds that another participant is not yet a member, then the initiating participant may submit a request to PEXA to contact the non-member and initiate the registration process.

In NSW

You can identify when there is no paper certificate of title (no CT) by conducting a title search. The folio section on the register clearly identifies that there is no certificate of title. Instead, an electronic Control of the Right to Deal (CORD) record is recorded. This is known as eCT.

In NSW, eCT may only be held by an APRA regulated Financial Institution. A Request for CoRD Holder Consent eForm should be completed and provided by the vendor’s representative to the financial institution.

The CoRD holder (eg. the Vendor’s bank) will complete and lodge a Consent in PEXA relinquishing CoRD upon registration of the settlement dealing. This is the electronic equivalent of bringing a paper title to settlement.

This means you no longer need a certificate of title to be issued for a manual settlement. You can conduct another title search and check that all dealings now appear. This is your guarantee that the property transaction can proceed just as it would with a paper title.

You are now ready to attend settlement. Although it is not necessary, you are able to print the title search showing completion of all dealings and take it to settlement. 

In VIC

Electronic certificates of title (eCT) will be easily identified in the Administrative Notices section on a title search. This will also identify who holds eCT Control. 

In Victoria eCT Control may be held by any PEXA Subscriber. The eCT Controller (eg. the Vendor’s Bank or if unencumbered, the Vendor’s representative) will complete and lodge a Nomination in PEXA, relinquishing eCT Control upon registration of the settlement dealing. This is the electronic equivalent of bringing a paper title to settlement.

This means you no longer need a paper certificate of title at a manual settlement. A title search/final search will confirm the Nomination has been registered, along with its dealing number. This is your guarantee that the property transaction can proceed just as it would with a paper title. 

You are now ready to attend settlement. Although it is not necessary, you are able to print the title search/final search showing completion of all dealings and take it to settlement. 

Sponsors, also known as information brokers or conveyancing software providers, will integrate PEXA with their existing product offerings, providing an end-to-end solution to property lawyers and conveyancers.

Once completed, integration will allow documents to be pre-populated, removing the need to key information twice. 

We have a range of resources available on the Community to help you get your business ready for PEXA. We suggest you have a look at our Getting Started with PEXA - Business Ready resources here. 

At the settlement time, the Workspace will Lock.

Where funds are being provided from the practitioner’s Trust Account, PEXA will send payment instructions to the practitioner’s financial institution to move funds from their trust account to the financial institution’s internal account.

Upon confirmation that funds have been transferred, PEXA will then send a funds reservation request to the RBA to reserve funds in the financial institution’s exchange settlement account (ESA) held at the RBA. After funds reservation, documents are lodged with the Land Registry. Settlement funds are then exchanged between ESAs and disbursed.

It is important to note that while trust accounts can be registered as a source account in your profile, PEXA does not access a practitioner’s trust account.

No, you do not need to be logged in during an electronic settlement.

As of June 2016, there are over 2,500 businesses able to settle online via PEXA.

Before beginning any transaction, you can search the PEXA Membership list to ensure all parties to the transaction are also members.

Searching from within the PEXA platform

Simply click 'Subscriber Search'  in the Main Menu

Enter the Subscriber’s name to search for them in PEXA.

If the counterparty is not a PEXA Member, you can then submit a request to PEXA to contact them  and initiate the on-boarding process so the settlement can be completed online.

Searching from outside the PEXA platform

You can easily locate PEXA Members through the online search tool. Enter their postcode, suburb or business name at https://www.pexa.com.au/member-search

A PEXA fee is charged to each Subscriber in a Workspace upon successful completion of a transaction through PEXA. The fee will vary based on the type of transaction being completed. 

For example, if you’re acting for the outgoing proprietor in a property transfer, you will pay the transfer title fee.

For all the details on fees, please refer to our Pricing page on our website. You'll also be able to download a PDF version of the most current fees. 

The fee includes:

• Document creation
• Lodgement support services: pre-population of registry data, lodgement verification and automatic title activity checks
• Digital signature security
• Document lodgement with the land registry
• Stamp duty verification
• Lodgement gap cover; cover under the signed Representative Subscriber Participation Agreement (PA) whereby PEXA assumes responsibility for any loss incurred (subject to conditions set out in the PA) when an intervening dealing impacts registration of a covered dealing
• Electronic settlement booking
• Financial settlement
• Electronic third party disbursements

Where a transaction involves financial settlement (such as a Transfer), the fee is automatically added as a line item in the Financial Settlement Schedule. There is no cost if a Workspace is abandoned and the settlement is not completed in PEXA. Where the transaction does not involve financial settlement (such as a caveat), the PEXA fee is direct debited from your nominated account.

Lodgement Fees
Lodgement Fees are charged by Land Registries when documents are lodged. These fees are provided by the Land Registries when Lodgement Verification is performed.

Fee changes explained

If a fee change is introduced on 1 July, what about Workspaces prepared before 1 July but settling/lodging after 1 July ?
Workspaces with Financial Settlement: PEXA fees will automatically update in the Financial Settlement Schedule for Workspaces settling on or after 1 July when Lodgement Verification is triggered. Please allow for these updated figures in their calculations.
Workspaces without Financial Settlement: PEXA fees will be assessed based on the time of the last Lodgement Verification (these include Caveats, Settlement Notices, Mortgages and Discharges).