Frequently Asked Questions

Aoife · ‎19-03-2019

Hi Community,

As part of PEXA’s ongoing security initiatives, we have simplified and enhanced the new user activation process.

Previously, new users were activated via a partially manual authorisation process, which could take up to two days to complete. From 4 March 2019, this process will be replaced and subscribers can activate new users with a digital signature.

Below are frequently asked questions about this new process. If your question isn’t listed below, please comment beneath.

Who can create a new user?: Any Subscriber Manager or Subscriber Administrator with a digital certificate can create a user – no additional form of signing permission is required. When a new user is created, they will remain in a status of ‘Pending’ until activated.

Who can activate a newly created user in the status of ‘Pending’?: New users can only be activated by Subscriber Managers or Subscriber Administrators with a valid digital certificate.

Do I need a special user permission to activate a user that has a status of ‘Pending’?: No. As long as you are a Subscriber Manager or Subscriber Administrator with a valid digital certificate you can activate a user.

Why has this change been implemented?: To enhance the PEXA Subscriber’s security when creating a new user. It will also:
• Simplify and enhance the new user activation process
• Greatly improve the efficiency and time to activate a new user
• Provide visibility around who created and who activated the user

Who will experience this change?: All PEXA Subscribers.

Can I activate multiple users at once?

Yes. From the Manage Users view, you will be able to select multiple users that have a status of ‘Pending’. Then activate these together.

See step-by-step guide here.

Will I be able to see the user in the Manage Users view?: Yes, you will be able to see users that have a status of ‘Pending’ in the view. You will also be able to see who created the user and the date created.

How do I create a new user?

From the Manage Users view, you have an option to select Create New User, fill in the required details and then select Save and Close. At this point the user has been created.

See step-by-step guide here.

Can I create and activate a user at the same time?: Yes. From the Manage Users view, you have an option to select Create New User, fill in the required details and then select Save and Activate. At this point the user has been created.

Can I edit my own user profile with my digital certificate?: No, you can’t make changes to the permissions of your own user profile.

Will I be able to see activated users?: Yes, you will be able to see users that have a status of ‘Active’ in the view. You will also be able to see who activated the user and the date activated.

Will new PEXA users be notified?: Yes. New users will receive two notifications:
1. The first notification will advise them that they have been created as a PEXA user and are in a status of ‘Pending’.
2. The second notification will advise them that they have been activated as a PEXA user and can now use the platform.

JulieKhoo

We are pleased to announce that Marketplace has extended its title search offering to include SAI Global.

Marketplace, available in New South Wales, provides PEXA members with access to a range of suppliers that provide the products and services you need to complete a property transaction.

Through Marketplace, you get access to a number of search providers, giving you choice and transparency on price and the ability to reduce your client disbursements.

PEXA is proud to partner with SAI Global, Equifax and CITEC in bringing choice to the market and we welcome other industry partners to join our push for improved consumer outcomes.

What is Marketplace?

PEXA Plus is PEXA’s gateway to transacting property online, offering a simple overview of PEXA Workspaces, easy access to help content and the ability to renew PEXA Digital Certificates. PEXA Plus also features a calendar view, Community announcements and pending invitations.

Marketplace sits within PEXA Plus and currently provides PEXA members with access to a range of title search suppliers, allowing them to choose which provider to purchase a search from based on price and transparency. Over time, PEXA plans to extend this offering to include some of the other statutory elements of a conveyance including e-Contracts and VOI services. Marketplace will partner with existing providers (where possible) to provide choice, lower price points, and seamless integration into your PEXA Workspace.

Who can access Marketplace?

Currently, PEXA Plus is available to all PEXA members.

Marketplace is currently accessible in NSW and is in pilot in Victoria.

If for any reason you are having issues with accessing PEXA Plus or Marketplace (if you belong to the relevant jurisdiction or pilot group) please contact our Support Centre or reach out to your PEXA Direct Specialist or PEXA Partner.

How can members access Marketplace?

All members can access PEXA Plus via this URL directly: www.pexa.plus.com.au. It is also accessible via the ‘Single Sign On’ navigation bar on the PEXA Exchange platform – simply click on the PEXA Plus icon.

NSW members and the Victorian pilot group will be able to access Marketplace from their PEXA Plus screen via the left-hand navigation bar.

For more information on PEXA Plus and the rest of its features, please refer to the FAQs.

When will Marketplace be launched?: Currently, Marketplace is available to all NSW members and select Victorian members as part of a pilot group. Marketplace will roll-out across all active jurisdictions during 2019.

What does PEXA Plus Marketplace offer today?: Today, we offer property title searches from three providers: Equifax, CITEC and SAI Global.

How do I order a property search from Marketplace?: Refer to this article on a step-by-step guide on ordering a property search on Marketplace.

Will there be any other providers for ‘property search’ in Marketplace?: Yes, the PEXA Plus team is working hard to bring other information search providers within PEXA Plus Marketplace and they will be announced soon.

Will PEXA offer any other services apart from ‘property searches’ via Marketplace?

PEXA is committed to provide best e-Conveyancing experience for our members and we are constantly looking at how to offer more value. .

We are working on enabling new services via Marketplace and are looking to include additional services offered.

Why don’t you cover a broader range of search products?

PEXA is certainly open to including additional property search products within Marketplace, , but this will be dependent on the jurisdiction.

Currently in NSW, you have access to the below list of searches;

NSW Land Title Search
Copy of Plan-Deposited Plan
Copy of Plan-Strata Plan
Copy of Plan-Crown Plan
Copy of Dealing
Copy of Primary Application
SCIMS Misc Mark
SCIMS Permanent Mark
SCIMS State Survey
SCIMS Trig Station
ADIS Book and No.
Cancelled Title
Property Council Certificates (e.g. Sydney Water, Hunter Water, Planning Certificates etc)

Currently in VIC, the select pilot group can access the below list of searches:

VIC Title Search
Copy of Plan
Copy of Instrument
OC Premium Report
Final Search
Title Diagram

I just ordered a search product from Marketplace but didn’t receive any notification. Is that norma...

When an order is placed and confirmed, you will receive an email with an attachment of the document/product that was ordered.

If an email is not received within the expected timeframe (i.e. the same time the document is available in PEXA Plus for download), there are a few steps that may be taken:

Check your junk/spam folder as the document may have been diverted to such locations
Refreshing your inbox to ensure that the inbox you are checking is for the same email address that was used to login to Marketplace (note: some Members may have multiple email addresses for PEXA)
Call our dedicated Support Centre for further assistance

I just put an order through but haven’t received the PDF results via Marketplace in the “My Orders”...

All search products have different turnaround times:

Document Type Expected Turnaround Time

NSW/VIC Title Searches: < 5 mins
NSW/VIC Imaged Document: Within 10 mins if the document is digitized and available
Council Property Certificateselivery time as displayed per Product

If you haven’t received the relevant document as per the above timeframes, please contact our Support Centre.

What is the process to follow up the status of my Council Certificate?: You may contact the PEXA Support Centre – they will liaise with the PEXA Plus product team to reach out to the relevant provider for further information on the status of the relevant Council Certificate.

Can I cancel my order?

Generally, you cannot cancel an order that is placed via Marketplace – for most products, the order process happens very quickly, therefore we cannot recall the order on your behalf.

Other products – e.g. Council Certificates, may take up to 10 days to be delivered due to processing timeframes. If the Certificate order is yet to be processed, then it may be cancelled. Please contact PEXA’s Support Centre as soon as practical. They will then liaise with the PEXA Plus product team.

I accidently deleted my email; may I request another copy of my purchase?

Members can download the document by navigating to the “My Orders” section of PEXA Plus and selecting the specific order (expand the order details). The document will be available to download on this section. Note – the documents will most likely be downloaded to your “Downloads” Folder on your individual PC.

Note that all users within the organisation will be able to see the “My Orders” screen and have access to specific orders and download a copy of the document if required.

I am not able to download my document via PEXA Plus, what do I do?: If you are unable to download your document, please contact PEXA’s Support Centre who will assist.

How do I order related documents / dealings e.g. s.88B instrument, Management Statement etc

Once a Title Search or copy of plan document is ordered via Marketplace, a list of related documents or dealing (if applicable) will be presented to you and available as a “Quick Order”.

To locate this list, go to the relevant order within “My Orders” – select to view the order details and a list of related documents and dealings will be displayed after the order information section.

My order is still in ‘pending’ status. Have I been charged for the order?: Orders will be charged as soon as they are placed. You will only be charged for orders that progress to a completed status.

Where can I see my total amount spent for a given ‘Matter’?: Go to your PEXA Plus summary page and view the Disbursements section on this screen. This will display a summary of the total amount spent on orders for a given “Matter” (i.e. the matter reference you have entered) within Marketplace.

Can I change my delivery email address?: The delivery email address for Marketplace orders cannot be changed. This is the account that is being used to login to your PEXA account.

How will you charge/bill for searches?: Orders from Marketplace will be invoiced and billed monthly. All orders placed for the month will be invoiced on the 1st of each month and amounts will be direct debited from your nominated Office Account 14 days thereafter.

May I change the account or account details for my invoices?: PEXA will use your Subscriber Office Account for PEXA Plus invoices. If required, please contact PEXA’s dedicated Support Centre or accounts@pexa.com.au to update any details.

I would like to update my invoice cycle from monthly to weekly or fortnightly, is this possible?: No. However, we are currently looking into options to enable more frequent billing cycles for our members. We will let you know when this option is available.

Jarrod_McAleese

Hi Community,

We recommend regularly reviewing your PEXA account and ensuring user access is up-to-date. We've provided answers to frequently asked questions on 'inactive users' below.

What is an inactive user?: An inactive PEXA user is defined as ‘a PEXA user who has not logged into PEXA over the past 100 days.'

What will happen if a PEXA user becomes inactive?

If a user does not login for a period of over 100 days, their access to PEXA will be suspended. Note that this is not a permanent suspension and Subscriber Managers can reactivate access via the 'Manage Users' section on the PEXA platform. To find out how to manage users, follow our guide on Community.

Why is it important to manage inactive users and PEXA user access?

It’s important that only users who need to utilise PEXA have access to the platform. If an employee has left your organisation, access to their PEXA account should be removed to prevent unwarranted access to the PEXA System.

Rule 7.3 of the Model Participation Rules requires that Subscribers keep user profiles up-to-date. In addition, paragraph 4.5.2 of PEXA's Security Policy requires Subscribers to perform regular checks of their User profiles and, where applicable, remove inactive User profiles.

Who can manage PEXA user access?: Your organisation’s PEXA Subscriber Manager(s) can remove, suspend or reactivate users. It's important to note that Subscriber Managers do not need a Digital Certificate to reactivate a suspended user.

Do I need to call PEXA Support to manage user access?: No, the PEXA Subscriber Manager(s) from your organisation is able to remove, suspend and reactivate users and does not need to call PEXA Support to complete any of these tasks. It's important to note that Subscriber Managers do not need a Digital Certificate to reactivate a suspended user.

As a PEXA Subscriber Manager, how do I manage PEXA user access?

To remove or suspend users from PEXA, visit your PEXA dashboard, click Administrator Tools and select Manage Users.

From here, locate the relevant user and use the action cog to select Edit. Update the user details or permissions as required.

If you are a Subscriber Manager and have had your access to PEXA temporarily suspended, you will need to call PEXA’s Support Centre to have your access reactivated.

To reactivate users, on the Manage Users screen:

1. Locate the relevant User and use the action cog to select Reactivate

2. Enter the reason for Reactivating the User

3. Select Confirm.

You can find more information on managing PEXA user access by visiting our guide on Community.

What if a user requires PEXA access only sporadically?: If a user accesses PEXA infrequently, we kindly request that they login every 100 days to keep their profile ‘active’.

What if a user is on an extended period of leave, such as parental leave?: If a PEXA user is on an extended period of leave (such as parental leave), we recommend that you suspend their access to PEXA, and reactivate it upon their return.

What should I do when an employee leaves my business?

If an employee leaves your business, you should check that their PEXA user profile has been removed and terminate their Digital Certificate (note: you’ll need to contact PEXA directly for Digital Certificate termination).

Have a question regarding inactive users? Reply to this post and we’ll get back to you as soon as possible.

JulieKhoo · ‎13-02-2019

PEXA Plus is a new gateway to transacting property online. This features interactive workspace overviews, widgets and a more streamlined way to review your upcoming matters. To help introduce you to this exciting new product, we’ve compiled a list of frequently asked questions below.

Can’t find the information you’re looking for? Reply to this post and we’ll get back to you as soon as possible.

What is PEXA Plus?

PEXA Plus is PEXA’s gateway to transacting property online, offering our members a simple overview of their workspaces, easy access to help content and the ability to renew PEXA Digital Certificates. This product was developed based on feedback from members for a tool to help improve their overall experience.

In the near future, PEXA Plus will include Marketplace, a platform that provides members with a set of products and services that they use to perform a conveyance such as information searches, contracts and verification of identity (VOI). Marketplace will provide open access, transparent pricing on all products deliver greater efficiency through greater integration with PEXA workspaces.

When will PEXA Plus be made available to members?: PEXA Plus is available to all members.

Why should members use PEXA Plus?

PEXA Plus is a gateway that offers members a quick view of the date and status of upcoming settlements and direct access to PEXA workspaces to prioritise and action the most immediate ones. Colour coordinated priorities help members arrange their tasks more efficiently.

PEXA Plus also features learning checklists, provides search capabilities for help articles, videos and FAQs from the e-Conveyancing Community, helping members increase their proficiency as more and more transactions are completed online. Subscriber Managers are also able to renew Digital Certificates through PEXA Plus.

These features aim to provide members with additional benefits from improved efficiencies. This is the start of a journey that will transform your e-Conveyancing experience. PEXA Plus is an evolving product and we invite members to keep providing us with feedback for us to continue to improve the overall experience for all.

How do we renew Digital Certificates using PEXA Plus?: If you’re a Subscriber Manager/Administrator at a legal/conveyancing firm and have been informed of the need to renew Digital Certificates within your organisation, you may do so through pexaplus.com.au. For more information on renewing Digital Certificates, please refer to the frequently asked questions on the e-Conveyancing Community.

How can members access PEXA Plus?: PEXA Plus is accessible on pexaplus.com.au or via single sign on from the PEXA workspace.

How much is PEXA Plus?

PEXA Plus will be made available at no additional cost to all PEXA members.

Marketplace will also be made available to all members. Individual products and services will be priced by providers and purchased separately.

What is Marketplace?: Marketplace sits within PEXA Plus and provides members with a set of products and services that they use to perform a conveyance such as property information searches. Marketplace will provide open access, price transparency and comparison across services and products required for property transactions.

When will Marketplace be launched?: Currently Marketplace is live in NSW. We are looking to gradually roll out Marketplace nationally in 2019.

BelindaLeFevre · ‎24-09-2018

The government has mandated electronic lodgment of stand alone transfer dealings normally completed on the "01T" transfer form. What about other types of transfers? Can these be completed electronically? This table provides practical information on transacting transfers in PEXA in the jurisdiction of NSW.

BelindaLeFevre · ‎21-09-2018

So, you've lodged some dealings over the counter at LRS and have been either rejected or requisitioned after the fact as the dealing must be lodged electronically. How do you now proceed to lodge in PEXA?

Aoife · ‎30-07-2018

Hi Community,

New South Wales Land Registry Services (NSW LRS) will be carrying out a bulk conversion of paper certificates of title (pCT) to electronic certificates of title (eCT) on behalf of the Registrar General by the end of September 2018.

The NSW Office of the Registrar General posted an explanation of the transition, including FAQs, on their website. Please contact NSW LRS for any further questions on the bulk conversion process at ctconversion@nswlrs.com.au.

If you would like to post your questions below, we will pass them on to NSW LRS at the above e-mail address.

When will the bulk conversion happen?

Each Authorised Deposit-taking Institution (ADI) will be converted on the following dates:

1 Sept.	ANZ
2 Sept.	CBA
8 Sept.	Westpac
9 Sept.	NAB
15, 16, 22 & 23 Sept.	ADIs (on list at bottom of this post)

why is bulk conversion of paper certificates of title happening?

As part of the transition to 100% digital, the major Financial Institutions have agreed with NSW LRS, to lead the way with the bulk conversion of all NSW paper certificates of title in which they are the first registered mortgagee, to electronic certificates of title (eCT). This is a significant step in the industry transformation to e-Conveyancing.

what is an electronic certificate of title (eCt)?

An eCT is a digital record of the land title that is administered by NSW LRS. Every eCT is assigned to a “CoRD Holder”.

What is cord?

CoRD is the Control of the Right to Deal. There are two key concepts that underlie current arrangements in NSW, visit NSW Land Registry Services for more information.

what is a cord holder?

A CoRD Holder is the party that has the right to deal on the title and must be a PEXA Subscriber/Member.

how do you know an ect exists and who controls it?

This is shown on a CT Inquiry or Land Title Search.

The following text on a land title search indicates that an eCT exists and who controls it:

“NO CERTIFICATE OF TITLE HAS ISSUED FOR THE CURRENT EDITION OF THIS FOLIO.

CONTROL OF THE RIGHT TO DEAL IS HELD BY [mortgagee name].”

How do I complete a ct inquiry?

Navigate to the NSWLRS CT Inquiry page here.

what does this mean for nsw lawyers and conveyancers?

Where an eCT exists, a paper certificate of title will not be available at a paper settlement.

Please review the Circular issued by LRS about eCTs and lodgements of dealings here: http://rg-guidelines.nswlrs.com.au/__data/assets/pdf_file/0019/217216/2017-07_Electronic_Certificate...

how do i as a practitioner know before settlement if the ct is paper of electronic?

When representing a purchaser in a settlement, you can complete a CT Inquiry or Title Search prior to settlement to find out whether a CT is paper or electronic.

Similarly, vendor representatives should provide a printed copy of the CT Inquiry or title search evidencing the title is an eCT and showing a Consent has been lodged.

NOTE: Mortgagees on Title are required to Consent to the details of the transaction, including the incoming proprietor and incoming mortgagee details. Practitioners should make these details available to Mortgagees on Title where there is an eCT and the settlement is proceeding in paper – this is not required for an online settlement. You can provide these details using the NSW LRS template here.

What does ect mean for banks or panel lawyers acting on behalf of financial institutions?

When representing the Mortgage on Title, financial institutions (ADIs-only) and/or their panel lawyer representative must complete a CoRD Holder Consent on PEXA. A standalone Consent on PEXA can be completed for paper transactions.

WHAT is a cord holder consent?

A Consent is required for transactions where:

The CT is electronic and is required for settlement and/or lodgement of dealings (for example refinance, transfer, discharge of mortgage, registration of plans etc). A Consent must be lodged for both paper dealings and PEXA dealings.
In a PEXA transaction, a Consent must be lodged regardless of the title being paper or electronic.

Note: a Consent can only be lodged electronically.
Currently in a paper transaction, a pCT must be handed over at settlement and lodged together with other documents for a dealing to be registered on title. The equivalent process where the certificate of title is electronic, is for the CoRD Holder to consent to the paper instrument or PEXA lodgement case via a Consent in PEXA prior to settlement and/or lodgement. If the CoRD Holder is a party to the transaction, they would lodge a Transacting Party Consent. If they are not part of the transaction, they would lodge a 3^rd party Consent.

How do i lodge a consent prior to settlement?

Visit this page on the e-Conveyancing Community to learn how. Note, a CoRD Holder Consent cannot be lodged in paper.

How can i confirm that a consent has been lodged in preparation for a paper settlement?

A free CT Inquiry is available on the NSW LRS website here, or by performing a Land Title Search through your Information Broker.

What do i do if there has been no consent lodged prior to settlement?

NSW LRS has provided a template to assist with requesting Consent from CoRD Holders here.

what happens if a paper title has remained undischarged?

A paper Discharge of an ADI Mortgage can be lodged if it is dated:
- before 1 March 2017 and is lodged as a standalone dealing.
- before 1 August 2017 and is lodged as part of a refinance transaction with an ADI.
- before 1 July 2018 and is lodged as part of a refinance transaction with a non-ADI.
- prior to the conversion of the paper CT and is lodged with dealing(s) other than mortgage(s).

In all cases above, the Discharge of Mortgage should be lodged with the paper CT.

as a non-major bank or panel lawyer, do i have to convert my client's pct?

The bulk conversion of paper certificates of title is for Authorised Deposit-taking Institutions. If your client is an ADI, you should familiarise yourself with details and contact your client to discuss. See question one for a full list of transitioning ADIs.

does this mean all transactions will have to go through pexa?

No, some transactions in paper will still occur. The CoRD Holder will be required to create and lodge a CoRD Holder Consent in PEXA, regardless of whether the transaction is electronic, or paper based.

Kind regards

Aoife

*The above FAQs are adapted from NSW ORGs webpage on the transition with additional explanations of PEXA functionality.

Aoife · ‎27-06-2018

Hi Community,

On Monday 18 June, at approximately 5pm, PEXA was made aware of a fraudulent situation where a practitioner’s email account was compromised.

In this instance, an unknown party intercepted a change-in-password email sent from the PEXA platform which in turn allowed this person to access the Subscriber’s PEXA account. As a result, the destination account details in the settlement schedule were fraudulently changed.

Below are some frequently asked questions we have received from our members on this matter. If you have any further questions, please don't hesitate to ask below.

Has the pexa system been hacked?

No, the PEXA system has not been hacked.

In this instance, an unknown party intercepted a change-in-password email sent from the PEXA platform which in turn allowed this person to access the Subscriber’s PEXA account. As a result, the destination account details in the settlement schedule were fraudulently changed.

what is pexa doing to make sure this doesn't happen again?

While the PEXA platform itself was not compromised, PEXA is working closely with all parties, including the relevant authorities to assist in every possible way.

The PEXA security team is currently undertaking detailed monitoring of all Workspace* activity, checking for similar scenarios where passwords have been re-set in close succession among other things which may be considered ‘unusual’ behaviour.

PEXA is also in the process of adding additional security measures. Click here to learn more.

Consumer Guarantee

PEXA will be introducing a new consumer guarantee for transactions conducted on the platform. We anticipate this guarantee will go above and beyond any guarantee available in the paper-based settlement process, and will provide greater safeguards to consumers whose conveyancer or lawyer uses PEXA. Further details will be made available shortly.

how can we be assured that the pexa system is secure?

To date, over 1.2 million transactions have been successfully completed on PEXA. Instances of fraud and attempts of fraud have been incredibly low, in fact much lower than the paper process.

The PEXA system’s security is aligned with international standards. PEXA continues to comply with with the Model Operating Requirements as set by the e-conveyancing regulator, ARNECC.

An independent expert review, currently conducted by Ernst & Young (EY), is completed annually to ensure alignment with these standards. PEXA has consistently complied with these standards.

Further to this, confidence in PEXA’s system security has been demonstrated by the Reserve Bank of Australia (RBA), Land Titles Office, State Revenue Offices and many software providers (among others) by the successful integration with these parties.

How does pexa protect its subscribers online?

PEXA protects its Subscribers in several ways. Firstly, the proper use of digital certificates mitigates the risk of fraud once the Signer has undertaken the appropriate checks and balances prior to signing to ensure accuracy of the information.

Digital Certificates allow the electronic signing of documents in PEXA on behalf of clients thereby eliminating the need to print and pen-sign physical documents.

A digital certificate is a PEXA Subscriber’s unique identity online. Anyone signing on the PEXA platform must use one for security purposes.

PEXA also uses encryption mechanisms and ensures all Subscribers agree to PEXA’s security policy to ensure their systems meet a certain standard of security when using the PEXA system.

Visit PEXA’s security webpage to learn more.

What advice does pexa have for its members to stay cyber-secure?

We urge all our members to take the necessary steps to reduce the risk of fraud. This includes, among others, verbally confirming bank account details with clients, not using free public Wi-Fi, keeping security patches up-to-date and importantly, checking payment directions immediately prior to signing.

Visit PEXA’s security webpage to learn more.

Kind regards

Aoife

* A Workspace is a shared online area in PEXA where the participants can communicate and prepare documents for a property transaction.

Kind regards

Aoife · ‎13-04-2018

Hi Community,

From 1 ~~May~~ December 2018, Western Australia takes its next step towards 100% digital property settlements.

Below are some of your network’s frequently asked questions regarding the transition online. I will continue to add to the post as questions arise and we encourage you to ask your questions below.

WHAT Instruments are moving online from 1 ~~May~~ December 2018?

- All combinations of transfer transactions in PEXA
- Standalone transfers
- Standalone caveats and withdrawal of caveats

Please see Landgate Bulletin No. 289 for more information.

WILL WE BE ABLE TO LODGE DOCUMENTS OUTSIDE OF LANDGATE'S BUSINESS HOURS?

*No. Documents lodged in paper and electronically through PEXA will only be accepted during normal business hours.

WHEN WILL LAND HELD IN CAPACITY OF EXECUTOR/ADMIN AND APPLICATIONS BY SURVIVOR BE POSSIBLE ONLINE?

PEXA is currently working with Landgate and the Office of State Revenue to introduce these transactions into a future release and will provide further updates as they become available.

WILL BANKWEST TRUST ACCOUNTS BE INTEGRATED BY 1 ~~MAY~~ December?

David Morrissey, Bankwest’s Executive Manager of Digital Operations Strategy, recently announced the availability of Bankwest Trust Accounts to all customers. Click here to read the entire post and for more information.

Will a "free text" field be available on caveats by 1 ~~maY~~ December on PEXA?

No, a free text field for caveats will not be available by 1 May.

IF NOT, WILL LANDGATE ACCEPT CAVEATS OVER THE COUNTER THAT DON'T "FIT" INTO THE OPTIONS ON PEXA?

Landgate has advised that they will accept these caveats over the counter.

Kind regards

Aoife

*Section 10 – Landgate FAQs

TJ · ‎14-03-2018

Moved:

Aoife · ‎07-03-2018

Hi Community,

Tomorrow, standalone transfers and survivorships are moving online, see timeline here.

Below are some of your more frequently asked questions regarding the transition online for these instrument types. I will continue to add to the post throughout the day as questions arise – stay tuned!

Can a Survivorship and APR(Application by Legal Personal Representative)/Transmissions be completed in conjunction with a transfer?

At the moment this cannot be completed in conjunction with a transfer however it is possible through separate workspaces at no additional fee. Moving forward, it is in scope for future platform upgrades. PEXA acknowledges the inconvenience of having to prepare these in two separate workspaces and will continue to update the e-Conveyancing Community on our progress over the coming months.

Why do we need to input Market Value into a Transfer (e.g. Change in Manner of Holding) when it is not required in paper?

In support of Commissioner requirements, PEXA collects specific data for dutiable transactions as set out in 2015 by the Commissioners of each jurisdiction. One of these items is Market Value, complete with valuation/value details.

Can Party Tenancy Transfers be completed with Proprietor on Title and Incoming Proprietor as Transferees?

Yes. As of 5 February 2018, this functionality became available in Victoria. However, some scenarios are still unavailable. See below for in scope and out of scope capabilities:

In scope

TRANSFEROR	TRANSFEREE
Party A and Party B (Joint Tenants (JT) or Tenants in Common (TIC))	Party A	i.e. When removing one party from title
Party A and Party B (JT or TiC)	Party A and Party B (to change the manner of holdings)	i.e. When changing the manner of holding from JT to TIC or vice versa

Out of scope

TRANSFEROR	TRANSFEREE
Party A	Party A and Party B as either JT or TIC	i.e. cannot add a party onto the title
Party A and Party B as either JT or TIC	Party A and Party C as either JT or TIC.	i.e. cannot remove one party and add another to the title

If the transfer of land/survivorship application form was signed prior to 1 March 2018, can it be lodged in paper after 1 March 2018 or it must be lodged electronically regardless the execution date?

If the transfer of land/survivorship application form was signed prior to 1 March 2018 - it can be lodged in paper after 1 March 2018.

If the settlement date is on or after 1 March 2018 it needs to be completed electronically (regardless of execution date). Please see Registrar Requirements as it states:

"All Instruments set out in Registrar’s Requirements 6.3, 6.4 and 6.5 must be Lodged using an ELN...

6.5(c) a transfer of land signed on or after 1 March 2018, except when the transfer is to be Lodged with any other Instrument for the same folio(s) of the Register; and

6.5(d) an application by a survivor under section 50 of the TLA signed on or after 1 March 2018, except when the application is to be Lodged with any other Instrument for the same folio(s) of the Register;"

What happens when a non-PEXA Member is involved in "Paper Title and Cash Purchase" deal due to settle post mandate?

If a non-member is involved in “Paper Title and Cash Purchase” deal due to settle post mandate, they should contact PEXA immediately. In most cases, that non-member will want to commence their own PEXA registration and avail of the numerous training options available to complete transactions themselves.

In the event that registering with PEXA is not suitable for a firm, PEXA has various options to support industry. We are piloting alternatives for those practitioners who may not do enough conveyancing to stay up-to-date with e-Conveyancing requirements or transition that part of their business to digital. Please reach out if this scenario occurs.

For a non-monetary transfer what do I select if there is no contract? If it's a verbal contract what should I select?

In the case of no contract, select ‘NO’ and check all the names (as NO contract existed).

This is requested State Revenue Offices’ compliance data and requires a YES/NO answer.

Kind regards

Aoife

Hannah_McDowell · ‎26-11-2018

Following collaboration with our members, PEXA is excited to introduce PEXA Plus.

Access PEXA Plus via plus.pexa.com.au

Access is currently limited to NSW, WA, SA and Subscriber Managers of organisations requiring Digital Certificate renewals.

PEXA Plus is a new gateway to transacting property online. The PEXA Plus portal offers a simple overview of all your PEXA workspaces, easy access to help content and the ability to renew PEXA Digital Certificates.

Access PEXA Plus via plus.pexa.com.au using your PEXA login details - we recommend using Google Chrome.

Note: When selecting a link for the first time, it may be blocked in your address bar.
In the address bar, click "Pop-up blocked."
Select "Always allow pop-ups from [site]"
Click "Done."

Workspace overview

New simplified views allow you to quickly see the date and status of upcoming settlements – from here, you can navigate to PEXA Workspaces requiring action.

Help content

Using the handy HELP and LEARNING CHECKLIST tools, you can search the Community for articles, videos and discussion forums – helping you become an e-Conveyancing expert as you complete more and more transactions online.

Digital Certificate renewal form

Subscriber Managers/Administrators can now renew Digital Certificates via an online form. Subscriber Managers/Administrators will be informed via email of the need to action any upcoming expiring Digital Certificates. More information can be found here.

The PEXA Plus hub will continue to evolve to streamline your e-Conveyancing experience for a faster and more efficient way of transacting property online. Your feedback will help shape this new one-stop hub for transacting in PEXA and beyond.

Providing feedback

Once logged in to pexaplus.com.au, you’ll see a blue feedback tab on the right-hand side. You can use this to let us know about your experience with PEXA Plus and what else you’d like to see within the hub.

If you have any questions about PEXA Plus, please ask them in the e-Conveyancing Community or contact your PEXA Direct Specialist.

Enjoy the new PEXA Plus experience – we look forward to hearing your feedback.

If you're interested in finding out more about PEXA Plus, we'd love to hear from you - simply reply to this post.

Hannah_McDowell · ‎06-03-2019

If you’re a Subscriber Manager/Administrator at a legal/conveyancing firm and have been informed of the need to renew Digital Certificates within your organisation, please access the online renewal form via the link below (we recommend you use Google Chrome for optimum performance):

Log in to pexaplus.com.au to renew Digital Certificates

When selecting a link for the first time, it may be blocked in your address bar.
In the address bar, click "Pop-up blocked."
Select "Always allow pop-ups from [site]"
Click "Done."

The online renewal form is housed within our new PEXAplus portal. PEXAplus is a new gateway to transacting property online and the beginning of a journey to provide you with a more engaging PEXA experience.

FAQs

Here are answers to your most frequently asked questions about Digital Certificate renewals. Can't find what you're looking for? Leave a comment and we'll get back to you.

How do I renew an expiring Digital Certificate?

Only Subscriber Managers/Administrators with an active Digital Certificate can renew Digital Certificates. Subscriber Managers/Administrators should access PEXAplus to view and action any upcoming expiries. We recommend you use Google Chrome for optimum performance. On submitting the renewal form, the Subscriber Manager/Administrator will be prompted to sign using their Digital Certificate. If you are not a Subscriber Manager/Administrator and have been informed that your Digital Certificate is expiring, you should get in touch with your Subscriber Manager/Administrator to submit a renewal form on your behalf.

Does it cost to renew a Digital Certificate?

Digital Certificate renewals will incur a renewal fee. Fees associated with the renewal of Digital Certificates will be direct debited from your nominated fee paying account. Details of the renewal fees can be found in the Digital Signing Certificate Pricing Guide.

How do I find out who my Subscriber Manager/Administrator is?

If you are unsure who the Subscriber Manager/Administrator is for your organisation (some organisations have more than one) and you are unable to find out via your colleagues, please contact our Support Centre on 1300 084 515.

Why can’t I see any Digital Certificates that require renewal WITHIN PEXAPLUS?

All Subscriber Managers/Administrators within an organisation are notified of the need to action upcoming renewals. If you log on to PEXAplus and no renewals are displayed, it is likely that another Subscriber Manager/Administrator within your organisation has already actioned the renewals.

How do I change the name or email for a Digital Certificate renewal?

Changes to the name and/or email address of a Digital Certificate holder are not currently supported by the online renewal process. If a Digital Certificate holder’s name and/or email address has changed, please contact your PEXA Direct Specialist who will arrange an appointment with the authorised signatories to execute a paper form. If you do not have a PEXA Direct Specialist, please contact our Support team on 1300 084 515.

Note: if a user’s email address has changed, they will need to create a new corresponding user account in PEXA so their PEXA login email matches the email address associated with their new Digital Certificate.

How do I begin signing with my new Digital Certificate?

Hard tokens

These Digital Certificates are stored on a USB token. To sign in a PEXA workspace, you simply need to insert the USB into your computer and enter your unique PIN when prompted. You’ll receive a separate letter containing your Digital Certificate PIN. For instructions on how to change your PIN, visit the e-Conveyancing Community at pexa.com.au/digicertpin

Soft tokens

These Digital Certificates are installed and stored on the Certificate holder’s machine. To sign in a PEXA workspace, PEXA will automatically locate the Soft Certificate on the user’s machine and prompt them to enter their unique PIN when signing. If you use a soft token, you’ll receive a CD that contains the User’s Soft Digital Certificate which needs to be inserted into a CD drive to run the Certificate installation process. A separate letter containing your Digital Certificate PIN will be received a day or so later. For instructions on how to change your PIN, visit the e-Conveyancing Community at pexa.com.au/digicertpin

Do I need to install software for my new Digital Certificate?

If you have already installed the software required to use a Digital Certificate on your current device, no further set up is needed. You will only need to install software if you would like to sign with your Digital Certificate on a new device. Installation instructions can be found at pexa.com.au/digicert

What should I do with my old Digital Certificate?

Your old Digital Certificate will remain valid up until the day of its expiry. Until this date, both your old and new Digital Certificates will be valid. It is your responsibility to destroy the chip within the USB shell of your old Digital Certificate. You should only do this once you have tested that your new Digital Certificate works.

How do I find out the expiry date of my old Digital Certificate?

If you are unsure of the date, contact our Support Centre on 1300 084 515.

How do I destroy my old Digital Certificate?

1. Open the USB shell to a 90° angle and push the small white lever on the reverse side to release the chip

2. Remove the chip from the USB shell

3. Cut the chip into multiple pieces using scissors

Hannah_McDowell · ‎23-02-2018

Frequently asked questions | lawyers and conveyancers

This post is aimed at lawyers and conveyancers who want to find out more about the benefits of PEXA Projects and how to get started using the functionality.

1. What is PEXA Projects?

PEXA Projects is new functionality that allows lawyers and conveyancers to manage large scale projects (i.e. multi-lot developments) and efficiently complete the online property exchange process. At no extra cost, PEXA Projects provides additional features including a single project overview dashboard and the ability to complete bulk actions across your PEXA Workspaces. Together with the many benefits of settling online, these help streamline the processes involved in the coordination and execution of settlements.

2. What are the benefits of PEXA Projects?

Reduce the administrative time and effort required for coordinating settlement of off-the-plan sales.
Remove the need to rekey information from practice management software into PEXA.
Source the data required to create PEXA Workspaces and populate documents for settlement from your existing practice management process.
Upload data via a structured CSV file at the click of a button.
Automatically create and populate all Workspaces within a development project - enabling the completion of conveyancing matters online with speed, accuracy and efficiency.
View the status of all transactions within a development from a single consolidated project view.
Make bulk updates to multiple PEXA Workspaces throughout the settlement process.
Minimise the amount of paper required in the property exchange process leading to a more environmentally friendly workflow.

3. Can I see a demonstration?

A demonstration video which explains the benefits of the functionality can be found here. If you'd like someone to come to your office to demonstrate how PEXA Projects works, please contact your PEXA Direct/Virtual Specialist. If you don't have a specialist, email us at pexaprojects@pexa.com.au.

4. How do I upload my data to PEXA Projects?

PEXA can assist you with converting your current data exports into structured CSV files for upload to PEXA Projects. For assistance with converting your files into the required format, please email pexaprojects@pexa.com.au.

5. What happens once I’ve uploaded my data to PEXA Projects?

When you upload a file into PEXA Projects, the data is used to:

Automatically create the Workspaces within your project
Add the details of the purchaser party to the Workspace
Pre-populate the transfer and other supporting documents with key information
Populate the Child Title Reference into the Workspaces once known

6. How do I get started?

Contact your PEXA Direct/Virtual Specialist to find out more about how we can assist you with your upcoming development projects. If you don't have a specialist, email us at pexaprojects@pexa.com.au.

If you have any enquiries that aren't answered in this post, please comment below and we'll add your question.

Hannah_McDowell · ‎10-10-2017

Frequently asked questions

This post is aimed at practitioners and financial institutions who transact in Western Australia and South Australia and will be affected by the 1 December 2017 change to the way the Discharge of Mortgage lodgement fee is paid.

1. Why is this change happening?

Over the past four years, conveyancing has digitally transformed. With five states now completing property transactions electronically, industry recognises the importance of national alignment to fully realise the efficiencies that a digital settlement network provides. As a result, the next phase of national alignment will take place in Western Australia and South Australia with an alteration to the Discharge of Mortgage lodgment fee procedure.

2. What's happening?

Effective 1 December 2017, there’ll be an alteration to the Discharge of Mortgage lodgement fee procedure in Western Australia and South Australia.

3. What's changing?

In a PEXA settlement, the Incoming Mortgagee will provide the amount for this statutory fee, rather than the Mortgagee on Title or Proprietor on Title. Where there is no Incoming Mortgagee, the Incoming Proprietor will provide the amount.

It is still incumbent upon the seller to provide clear title. The seller must therefore allow a reduction on the balance of purchase monies. All states that complete property transactions online will then be aligned, reducing confusion and improving the digital settlement process for the entire network.

To maintain consistency across all scenarios, industry has decided to replicate this change for paper settlements.

All lenders who have an active presence in Western Australia and/or South Australia are working towards operationalising this change in readiness for the switch-over on 1 December 2017.

4. What do i need to know?

The buyer’s representative ensures that the seller’s representative has allowed for the Discharge of Mortgage Fee in the adjustments.
The Lodgement Fee for the Discharge of Mortgage is paid from the pool of source funds (e.g. loan proceeds or purchaser’s equity).
All parties can see the full loan breakdown and destination amounts for stamp duty and Lodgement Fees.
The breakdown to client is supported by the Settlement Completion Record.
This national solution removes the need for additional source line items and confusion when dealing with different banks.
Financial Institutions and their representatives will need to review consumer contracts, processes and systems to ensure they can adequately support the change to existing settlement processes by 1 December 2017.

5. Does this change also affect paper settlements?

Yes. To maintain consistency across all scenarios, industry has decided to replicate this change for paper settlements.

6. SAMPLE STATEMENT OF ADJUSTMENTS

We have included sample Statement of Adjustments for WA and SA below. See PDF attachment to bottom or right of this post for further examples.

WA Statement of Adjustments

SA Statement of Adjustments

SA Settlement Statement

7. WA: Will the Joint Form of General Conditions (JFGC) be revised to reflect this change?

The Joint Form of General Conditions already confirms that the vendor is obligated to give clear title, which remains the case. The change is in process, not to contractual terms. The process now is to debit the amount from the vendor pre-settlement, rather than have the vendor pay at settlement. Questions regarding the Joint Form of General Conditions should be directed to REIWA and Law Society WA as owners of the document.

If you have any enquiries about this change please reply to this post or e-mail us at: Angella.Chick@pexa.com.au (WA) / Daniel.Roesler@pexa.com.au (SA).

Naomi · ‎01-12-2016

e-Conveyancing represents an exciting frontier for the entire property industry, presenting new opportunities and the potential for innovative work practices. At the same time, e-Conveyancing raises questions about how the traditional understanding of a vendor and a purchaser’s obligations will evolve, in order to adapt to a digital settlement process.

Being ready, willing and able to settle

EmilyBilling · ‎13-07-2018

The next phase in the transition to 100% digital is underway in Victoria with conversion of paper certificates of title to electronic certificates of title (eCT). This represents an important component of the e-Conveyancing framework.

The FAQs in this article are based on information produced by Land Victoria in relation to management of electronic certificates of title. The guides can be found here.

AnnaHardie · ‎19-09-2016

About the PEXA Trust Account Authorisation Record.

EmilyBilling · ‎18-07-2016

The following FAQs were raised at a recent industry forum in South Australia. Answers have been provided by a variety of industry representatives including:

RevenueSA
Land Services Group
Conveyancing Best Practice (Law Soc and AICSA)

BrettCS · ‎24-05-2017

A second mortgage scenario is where:

a) Blue Bank is the first mortgagee, and
b) Red Bank wants to lodge a mortgage to become 2nd mortgagee on title

In SA, QLD and WA, Red Bank could simply open a standalone workspace in the role of Incoming Mortgagee, create and then lodge the second mortgage.

In order for Red Bank to lodge its new mortgage in VIC and NSW:

Red Bank creates a workspace in PEXA (role of Incoming Mortgagee)
Red Bank to invites Blue Bank to the workspace,in the role of Consentor (NSW) or CT Controller (VIC)
Red Bank would prepare its Mortgage document
If in VIC, Blue Bank would lodge a Nomination (Nomination to the PEXA Workspace and Blue Bank will request to retain control of the title)
If in NSW, Blue Bank would create and lodge a Third Party Consent
Red Bank then lodges its Mortgage

In WA, the second (incoming) Mortgagee needs to obtain the paper title from the first mortgagee. Then the second mortgagee can lodge the second mortgage via PEXA – certifying to Landgate that you hold the Duplicate CT and that it will be destroyed/invalidated for future dealings.

If a new Duplicate CT is to be issued, it needs to be advised via the Lodgement Instructions and sent via post back to the first mortgagee.

BrettCS · ‎16-08-2016

Lodgement Verification

Lodgement Verification is a service provided by the Land Registry that checks for any errors in a Lodgement Case. The Land Registry will notify the Subscriber of any errors that would prevent Lodgement of the Lodgement Case.
A Lodgement Case cannot be lodged until it has passed Lodgement Verification.

Lodgement verification is initiated when documents exist in the workspace, and lodgement instructions are edited and saved.

Re-trigger lodgement verification

Select the Lodgement Instructions Actions Cog, then Edit.
Save the lodgement instructions.
Lodgement verification is initiated.

BrettCS · ‎22-06-2016

No, you do not need to have a Trust Account to use PEXA. You have a number of options:
1. If you do have a Trust Account that is integrated with PEXA then you must use this if you wish to contribute source funds to a Financial Settlement.
2. If you do not have a Trust Account (or have one which is not currently integrated with PEXA) then you have the option to use the PEXA Source Account to provide source funding – read more on this here
3. You can participate in any PEXA Workspace without a Source Account linked to your Profile. Without a Source Account, you can lodge any document supported by PEXA as a standalone lodgement or participate in a transfer Workspace noting that you will not be able to contribute source funds on behalf of your client.
  - Note: If you elect to join PEXA without using your Trust Account or registering for the PEXA Source Account, you can always add a source account at a later date.

BrettCS · ‎28-03-2018

How do I use the PEXA Source Account?

Select the PEXA Source Account as the source of the funds for the Line Item you have created.
Create a source financial Line Item in your Settlement Schedule.
After creating this item, select the Action Cog for the item and click "Download Deposit Form":

The form includes the following:
- Scheduled Settlement Date
- Deposit Due Date
- Deposit Amount
  PEXA Account BSB
- PEXA Account Number (unique customer deposit account number)
- PEXA Transaction ID (please note that this information is critical)
- Statement relating to the collection of Personal Information
  Note: You must provide the PEXA Source Account Deposit Form to the person depositing the money.
  The funds need to be deposited into the PEXA Source Account via electronic funds transfer (EFT) or real time gross settlement (RTGS) via a Financial Institution. The PEXA transaction ID must be included in EFT/RTGS instructions to enable PEXA to verify availability of funds for the Conveyancing Transaction. You may also transfer funds on behalf of your client from a trust account that is not eligible for PEXA integration.

Additional requirements:

Funds must be cleared and available in the PEXA Source Account no less than 3 business days prior to scheduled settlement.
PEXA will verify that the funds are available in the PEXA Source Account, once verified your Source line item will move to READY
Your client (or you) must keep a record and evidence of this transfer of funds, including evidence of where the funds were transferred from.
If settlement does not proceed and funds need to be returned, funds can only be returned to the account from which they were transferred (refer to Section 2.4 of the PEXA Service Charter).

EmilyBilling · ‎30-01-2018

Common questions on Industry Digital Transformation.

EmilyBilling · ‎15-08-2017

In all jurisdictions, except QLD (where all but a few titles are electronic), a paper title may be converted to electronic format as part of the PEXA electronic transaction process. Following conversion, the paper title must be destroyed or marked invalid and securely stored. In New South Wales, the practitioner may be required to ‘Produce’ the title to the land registry and progress the electronic transaction via reference to the title ‘Production Record’ issued by the land registry.

As part of the transaction, the participant who will receive Control of Right to Deal (CoRD) over the title following the transaction (this will be the Incoming Mortgagee or if the title is to be unencumbered, the Incoming Proprietor) may specify whether the title is to be issued in electronic or paper format.

Note:

In WA, an electronic title cannot be issued in paper format following a PEXA transaction.
In NSW, only ADIs may hold CoRD for an electronic certificate of title. All other PEXA Members not eligible to receive CoRD must receive a paper duplicate certificate of title.

EmilyBilling · ‎17-06-2016

Yes.

All participants must be PEXA Members to perform an online property transaction. If a participant initiating an electronic transaction finds that another participant is not yet a member, then the initiating participant may submit a request to PEXA to contact the non-member and initiate the registration process.

EmilyBilling · ‎18-06-2016

In NSW

You can identify when there is no paper certificate of title (no CT) by conducting a title search. The folio section on the register clearly identifies that there is no certificate of title. Instead, an electronic Control of the Right to Deal (CORD) record is recorded. This is known as eCT.

In NSW, eCT may only be held by an APRA regulated Financial Institution. A Request for CoRD Holder Consent eForm should be completed and provided by the vendor’s representative to the financial institution.

The CoRD holder (eg. the Vendor’s bank) will complete and lodge a Consent in PEXA relinquishing CoRD upon registration of the settlement dealing. This is the electronic equivalent of bringing a paper title to settlement.

This means you no longer need a certificate of title to be issued for a manual settlement. You can conduct another title search and check that all dealings now appear. This is your guarantee that the property transaction can proceed just as it would with a paper title.

You are now ready to attend settlement. Although it is not necessary, you are able to print the title search showing completion of all dealings and take it to settlement.

In VIC

Electronic certificates of title (eCT) will be easily identified in the Administrative Notices section on a title search. This will also identify who holds eCT Control.

In Victoria eCT Control may be held by any PEXA Subscriber. The eCT Controller (eg. the Vendor’s Bank or if unencumbered, the Vendor’s representative) will complete and lodge a Nomination in PEXA, relinquishing eCT Control upon registration of the settlement dealing. This is the electronic equivalent of bringing a paper title to settlement.

This means you no longer need a paper certificate of title at a manual settlement. A title search/final search will confirm the Nomination has been registered, along with its dealing number. This is your guarantee that the property transaction can proceed just as it would with a paper title.

You are now ready to attend settlement. Although it is not necessary, you are able to print the title search/final search showing completion of all dealings and take it to settlement.

EmilyBilling · ‎24-08-2016

Sponsors, also known as information brokers or conveyancing software providers, will integrate PEXA with their existing product offerings, providing an end-to-end solution to property lawyers and conveyancers.

Once completed, integration will allow documents to be pre-populated, removing the need to key information twice.

EmilyBilling · ‎05-09-2016

We have a range of resources available on the Community to help you get your business ready for PEXA. We suggest you have a look at our Getting Started with PEXA - Business Ready resources here.

EmilyBilling · ‎04-02-2019

At the settlement time, the Workspace will Lock.

Where funds are being provided from the practitioner’s Trust Account, PEXA will send payment instructions to the practitioner’s financial institution to move funds from their trust account to the financial institution’s internal account.

Upon confirmation that funds have been transferred, PEXA will then send a funds reservation request to the RBA to reserve funds in the financial institution’s exchange settlement account (ESA). After funds reservation, documents are lodged with the Land Registry. Settlement funds are then exchanged between ESAs and disbursed.

It is important to note that while trust accounts can be registered as a source account in your profile, PEXA does not access a practitioner’s trust account.

Frequently Asked Questions

FAQs - New User Activation

PEXA Plus Marketplace | FAQs

Inactive users | FAQs

PEXA Plus | FAQs

NSW Transfers - which transactions are mandated? Which transfers can be completed on PEXA?

Steps to Lodge in PEXA after a failed paper lodgment in NSW

Bulk Conversion of Titles NSW | FAQs

Security FAQs

Updated: 1 December mandate WA | FAQs

1 July mandate NSW | FAQs

1 March mandate FAQs | VIC

Introducing PEXA Plus

Renewing Digital Certificates

PEXA Projects | FAQs

Discharge of Mortgage lodgement fee – national alignment

Contractual obligations and electronic settlement

Victoria Bulk Conversion of Certifications of Title - October 2016 FAQs

Trust Accounts - records, audits

South Australian Industry Forum - FAQs

How do second mortgages work in PEXA?

How do I re-trigger lodgement verification, to check my documents with the Land Registry?

Lodgement Verification

Do I need a Trust Account to use PEXA?

How do I use the PEXA Source Account?

Industry Digital Transformation - Q&As

What Happens to the paper Certificate of Title?

Must all participants to the transaction be PEXA users?

How do I complete a manual settlement when there is no Certificate Of Title?

What is a sponsor?

How do I get my business ready for PEXA?

How do settlement funds transfer?