Common Error Messages

[EmilyBilling]

Please see a list of common screen error messages below and what they mean.

400 - Bad Request

Your browser client has sent a message that could not be understood. Please try again. 

401 - Access Denied

We could not verify your credentials. You may have supplied the wrong login details. Please try again.

403 - Forbidden Error 

Looks like you do not have access to the page you are trying to view.
Possible reasons:

• You supplied the wrong login details multiple times and your account has been locked for 15 minutes
• You do not have authorisation to view the page

404 - Page not found

The page you are looking for could not be found. Please return back to the previous page. 

500 - Server Error 

We've encountered an error with one of our servers. Please try again. 

503 - Service Unavailable

The service you have requested is not available. Please try again. 

If you continue to encounter any of these error messages please contact PEXA Support on support@pexa.com.au or 1300 084 515. 

[DMc]

For the use of visual reference, have caught these ones in the wild ...

Ohhh looky! A lot must have happend!

Errmm- nevermind bug!

[DMc]

In case anyone else experiencing 403 like below example of Privacy-policy pages has gone 403 seems to only impact

Google Chrome is up to date

Version 78.0.3904.108 (Official Build) (64-bit)

ATM...

only in Chrome ATM

The old clear cache, close browser and try again seemed to fix it!

Menu, More tools, Clear browsing data or CTRL+SHIFT+DELETE

[DMc]

If PingID is giving you grief...

like; 

Error occurred during authenticationInvalid passcodeBlocked

After checking with Support you may need to re-pair your PingID. The support line can help with this.

[TheDoctor]

I am getting constant 403 errors when trying to log in. 

I have cleared cache etc.  still no luck. 

Using Chrome but have also tried IE with same result.

Have been able to push through it with a few attempts until today.

Now cannot get in at all.

Any suggestions?

[DMc]

Maybe try another browser (perhaps Firefox) if that still fails try another device. There maybe system, Anti virus or malware updates,  or policy changes from your IT admin.

Contact  PEXA support as many failed attempts can block your  access...

BTW IE browser warning https://community.pexa.com.au/t5/Security-Updates/Microsoft-Internet-Explorer-Critical-Zero-Day-Vuln...

[TheDoctor]

G'day DMc,

what are you doing logged on this early on a Sunday morning mate.

What is it 7am?

Yeah, I have also emailed PEXA Support.

[DMc]

HA HA. Was closer to 6 in WA. But couldn't sleep as adjusting back from EDST. What are you doing in PEXA on a Sunday morning? If your trying to work on the weekend, Your issue could be related to PEXA rolling  out the release updates!

[DMc]

Hi @TheDoctor 

Brett were you able to get this sorted?

Did you find the cause and solution? 

[TheDoctor]

g'day @DMc 

Yep, sorted.

Internal IT issue.

No idea what it was or how it was fixed.

You know how those IT guru's can get.

But they got the job done, that's the main thing.